My husband and I were married at Dreams Jade, on Xmas day we had our UVC meeting which the sales rep was “teaching” us how to take a tequila shot “the right way”. He literally brought a platters worth throughout the entire meeting and was instigating us being we just got married. I remember how awful it was because every time we said we weren’t sure and not committed to such large monthly payments and the deposit they asked of us the rep would send his manager over to reassure us and up sell us on other perks. After leaving our meeting, we had a few hours of time that went by and then we’re called by the resort on our cellphones and room phones that we needed to be quarantined because someone had tested positive for COVID. We were leaving the next day. It was utter chaos and honestly we loved the resort however well never go back to this one because of how we were mistreated with the COVID scenario, and the UVC. We paid $2000 more to extend our trip which led us to UVC on Xmas day spending 5 hours in the meeting, if we hadn’t extended the stay we would’ve never met with them. We’ve paid close to $10k so far and they are harassing us about collections even though I made it very clear we tried to cancel during the stay however being quarantined was not helpful. We lost our income & they’re harassing us. Buy the membership back, deed-back. Anything! I could’ve been on vacation multiple times with the amount we’ve paid them to date.
Desired outcome: Cancellation without penalty!
This complaint has been resolved automatically due to user's inactivity.