I was hurt at Secrets St. James Montego Bay on August 1, 2022 and seen the nurse and made a report. Until today nobody from UVC and/or Secrets Montego Bay has answered my calls and emails. I was sitting near the pool and the umbrella was open, in the base and it was not secured. The screw was missing to hold the umbrella in the base to make it sturdy. It was breezy that afternoon and I was lounging in the chair, when all of a sudden the umbrella flew out of the base, and the bottom of the umbrella stabbed me in my leg. I was unable to walk, They gave me ice for the cut and bruise, then made me walk to go see the nurse. I filled out a report and gave my medical insurance information. All they tell me is that they sent me an email which I did not receive any but the one with the contact information to AMR resorts. I was told that someone by the name of Grecel has been trying to contact me by email , still did not receive anything. My phone number is on file and no phones either. I have photos but will send when I speak to someone.
Desired outcome: I would appreciate a call back, I would like to be accommodated with something because for the 2 days of the trip I was unable to walk and enjoy my last days. I actually upgraded my plan to Silver at this resort and no recognition.
This complaint has been resolved automatically due to user's inactivity.