We purchased our contract on our honeymoon at Secrets in Jamaica, January 2020. We’re given false information from day 1. I have requested a cancellation of my contract in September 2022 by phone call and email. I have had several discuss with the UVC staff that since we have paid over 50% of our fees, we can get out. Since that discussion, we continued to recieve emails with “better” payment options to which we declined 2x and stated we want to cancel the contract. Apparently, we just found out in August 2023, a year later after requesting to cancel, that if you don’t respond to the continuous emails about better payment arrangements 3x, they consider that not following the cancellation process and will refuse to cancel your account. We have paid over $15,000 and just want out. There is no language in the contract about this cancellation process. We haven’t been able to use the services and anything we called to use them, the staff were rude or unhelpful. We are now being put into collections because of default payments. We are looking to pursue legal actions due to clause 15 (Early Termination) of the contract. We have attempted to have several discussions with Ruth Asiadet Valadez Rodriguez and even asked to speak with her Manager and are being tild management doesn’t speak to guests and that she can’t help us because our contract is in default. There is no one at the company who is willing to help. This company us fraudulent and operates on false promises. Can anyone assist me?
Desired outcome: Cancelled contract and not have to pay defaulted balance as cancellation was requested when account was in up to date on payments.
This complaint has been resolved automatically due to user's inactivity.