To date, Unlimited Vacation Club has cashed over $5,000.00 of our money yet continues to refuse to honor our membership benefits. We have only been able to take a single vacation—our honeymoon in February 2022—and the 6-night, 7-day stay guaranteed as part of our membership has never been granted. Since our honeymoon, we have made multiple attempts to schedule vacations, only to be met with severe external obstacles: - Environmental Factors: Our travel plans were derailed by unforeseen hurricanes. - Safety & Security: Official U.S. travel limitations due to terroristic threats made international travel impossible, especially as my husband’s employer strictly prohibited such travel during those times. Despite these valid and unavoidable circumstances, we have received transfers from one agent to the next including multiple supervisors, we have been hung up on in mid-sentence after spending hours on the phone trying to resolve our concerns with no return call and lack any meaningful support from the Unlimited Vacation Club team and management.
Claimed loss: We have paid over $5000.00 to Unlimited Vacation.
Desired outcome: Honor what the company claims to give as a new member signing up, which is the 6 night and 7day stay.And a detailed response as to the outcome agreed upon.
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