phone number [protected]
To whom it may concern,
My wife and I went on a road trip at the beginning of the year. We used Tickets at work to book the hotel/motels we stayed in. On the 6th of January, we needed a motel to stay in Fayetteville, North Carolina. On the website of Tickets at Work was offered a room in Econo Lodge Wade - Fayetteville North on 3945 Goldsboro Rd, Wade, NC 28395. There were pictures of the room and a full description of the motel. The price was good for us, and we have stayed many times in Econo Lodge so we were ok with the offer. We booked our room and drove to the motel. Upon arrival, we noticed that there are no signs or the logo of Econo Lodge on the address that we were provided when we booked our motel room. When we checked on google we realized that Econo Lodge was permanently closed. The building that probably Econo Lodge once existed was not renamed and owned by OYO hotel or DaysIn, I can't say with certainty since there were two different signs on the building. We reserved Econo Lodge because we trust the company, we have stayed before and we are satisfied with what they offer. We did not fill safe to go to the building that was unclear about what hotel or motel is exactly. I called Tickets at Work and explained my situation. The customer service kept putting me on hold for a couple of minutes and in one part of the conversation laughing at me while I was trying to explain what has happened to us. I was told that that is the motel I have agreed to book and they as a third party cannot do anything about it, cannot cancel it nor refund me. I tried to explain many times that the motel I booked and the motel that is on the address is not the same but it was without any success. Finally, I decided to go to the motel and try my luck there. They had my reservation but I explained to the receptionist that I have booked Econo Lodge and want to cancel. After almost one hour of trying to cancel the receptionist said that the room will be canceled and we will be refunded. The next day my bank account was charged for the room at a motel that I do not even know the name of, never stayed there and was told it was canceled. I called the number I was given by the motel on the address I provided above, and even though they had my information the night before, now they did not have any information about me. I called Tickets at work and filed complain but was not able to get my full refund of 51$ but only a 20$ refund from Tickets at Work. The problem was not the amount but the fact that we have led to book a room in a motel that does not exist anymore did not receive any support from the website that provided inaccurate information (tickets at work) and were not treated with respect from their customer service.
I am writing this with the wish that nobody else experience what we experienced on our trip. The Tickets at Work should check what they are posting and make sure that what they are posting is accurate. We wished we got the rest that we needed that night or at least to have been heard from the customer service and cancel and refund our room reservation since they were the ones to lead us in reserving something that does not exist.
I want to thank you in advance for your time and help.