The complaint has been investigated and
resolved to the customer's satisfactionResolved University of Phoenix — scam and cheating
resolved to the customer's satisfaction
I am now a former student of the UoP -Axia College Online program. I found out about half way through my Associates that they are stealing money from the Student Financial Aid system, and now charging me for courses that they have kept money for. I called my academic counselor two weeks into a set of classes to ask for a break due to a stress overload at work. Instead of giving my my true options (stop posting and be auto dropped, so I could take it later) she said there is nothing we can do, and said to push thru the class.
Besides the fact that I'm terrible at math, the instructor for the College Allgebra course I was assigned to, could barely speak english. After failing the course. The UoP kept the financial aid money, and is now charging me for the class that followed that course, which they were also paid for, and I passed. They are justifying it by saying that they have to have the 'credits' for the semester according to Title IV guidelines. After reading the Title IV guidelines myself, it actually says the school has to figure out a policy to deal with failed courses..
As far as I can tell, they have used this as another way to absorb money from Financial aid, and students. I've filed complaints with the HLC and the Inspector General for misuse/mishandling of the Student Aid Funds. I'm trying to transfer to another local college to complete my degree, and of course they are withholding my transcript for a charge of $1100.00 on a class they have already been paid for, have not sent any money back to my lender, and are somehow charging me for a different course that I passed? There are other multiple errors they've made, but I don't have the energy anymore to list them all out. This is the major one, and has to be addressed! They are absolutely stealing money from the government and students.
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