University of Phoenix [UOPX] Logo

University of Phoenix [UOPX]

Having problems with University of Phoenix [UOPX]?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

University of Phoenix [UOPX] Customer Service Contacts

+1 844 937 8679 (Customer Service)
+1 877 832 4867 (Technical Support)
+1 602 557 5566 (Dispute Management)
1625 W. Fountainhead Pkwy
Tempe, Arizona
United States - 85282-2371

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with University of Phoenix [UOPX] Customer Service. Initial University of Phoenix [UOPX] complaints should be directed to their team directly. You can find contact details for University of Phoenix [UOPX] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about University of Phoenix [UOPX]. Discuss the issues you have had with University of Phoenix [UOPX] and work with their customer service team to find a resolution.

University of Phoenix [UOPX] Complaints & Reviews

University of Phoenix [UOPX] Overcharging for a class

I was going to uop online. Everything was going well until I had to retake a class. I dropped it and retook it again the next semester. However the financial aid office said it was going to give me a partial credit in payment since I had already paid for the first class. They were going to charge me $300. Instead they charged me $3000. What??? Classes are not even $3000. I tried to resolve this. I called, emailed. I got locked out. I could not continue my education. I have buried this deep and it makes me mad. I am trying to get my transcripts but the website has an outstanding balance - which I cannot even see.

I just want my transcripts. I want them to correct what they did to me.
I am trying to better myself by getting my msn in nursing.
They are holding me back please help

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Feb 16, 2020

    University of Phoenix [UOPX] — fraudulent loans

    I attended the University of Phoenix in 2009. I attended two classes. I was very unhappy. I suppose I wa...

    University of Phoenix [UOPX] mislead by university of phoenix

    Wow, This many years later and I wish I had looked in to this sooner. I was mislead as a single mother with only a high school diploma that I would receive grants and everything paid for at no cost to me. Here I am 10 years later, No degree and 35, 585 in debt, still a single mom and cant buy a home because this has destroyed my credit. Is there any hope for this situation?

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      University of Phoenix [UOPX] deceptive practices in recruiting and financial aid

      I work for social services and was a Secretary at the time. I enrolled in UOP so I could continue to work (I had 4 kids to support) and I was trying to promote to analyst and higher so a degree in Human Services would have really helped. After talking with the enrollment counselor and being assured, more than once, that my credits would transfer to the California state university system, I eagerly enrolled into the bachelor's program in Human Services.

      Immediately the counselor sent me to an orientation and financial aid session with a group of other enrollees. They put us in a room and sat us down with FASFA papers. The financial aid people walked us through the FASFA forms and told us what to write down and told us to sign (Apparently we were also filling out loan papers as well). After orientation we were given our class schedules and start dates and congratulated.

      A few weeks later I was informed I needed to apply for another loan because it was time to pay tuition again and my first loan had been used up! Well first of all i never realized i had gotten a loan. I was under the impression i got a FASFA grant, i had to buy all my books and materials out of pocket and didnt receive any disbursements like friends and relatives who have student loans received to help with those things as well as Transportation and living expenses. Oh yeah and tuition was going up!

      This pattern kept repeating after every two or three classes! Each time tuition went up. I think in the whole time I attended I got two small disbursements, one for $200 and one for $700 and my loans totaled almost $30, 000! I was livid when I saw how much they had cheated me out of. I was just a couple of classes short of graduation when I had to stop attending. I just couldn't afford to keep taking out their ridiculous loans. I thought I could eventually get back on track and transfer to the UC system and finish but then was told their credits wouldn't be accepted. So...now I have a mountain of student debt I was tricked into accumulating, worthless credits and no degree! I did eventually make it to first level management but I cant get promoted any higher without that degree and I've now been employed there 22 years. University of Phoenix sucks. The teachers with the exception of a few know nothing, the recruitment and financial aid staff should be jailed and the school closed!!!

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        University of Phoenix [UOPX] misappropriation of title iv funding

        There was enough financial aid to cover my tuition and other expenses for school year 2017-18. However the University of Phoenix (UOP) unjustly returned a portion of my student loans for the 2017 semester after I graduated June 2018. According to my loan servicer FedLoan Serving, the funds were returned in November of 2018. Now the UOP has placed an unsecured loan balance of $5, 196.00 on my credit report via a collection agency and this balance, I do not owe. I have disputed this with UOP. I have contacted the US DEPT OF EDU, FTC and FSA. So far I have seen no results. I have documentation that proves I do not owe this balance and that no loans or grants should have been returned on my behalf by UOP. I was sent an updated account history I requested but the second one was one that could be manipulated. It was typed up in a word document and it was not like the original ledger I had previously received.

        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding
        misappropriation of title iv funding

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          University of Phoenix [UOPX] college degree

          This is a new issue that came up with University of Phoenix (UoP)that is in conjunction with the general degree mill, and quality of service.

          1. This is a lower quality education than Ivy League, and this is accepted by supporter and non-supporter of the UoP model.

          2. Recently UoP also updated their platform to base off of blackboard. this is not necessarily bad, but the implementation of the product resulted in non-functional educational process. Negatively impacting instructors as well as students in fulfilling their roles, as well as impacting the quality of delivery.

          3. Along with the disorganized migration to an unfinished product, and likely the main cause of this new issue: UoP now demand more time investment from on-campus students. It looks like they took the online curriculum, levy it on on-campus student, then add in 4 hours of class time.

          This is another indicator that UoP is going to be out of business sooner than before its last upgrade. Along with other pressures to stay in business, these poor decisions does not help them stay in business. We should consider that the ultimate purpose of a college education is to learn to think. UoP may not be qualified to teach "how to think"; in the interests of quality of service, delivery of a promisse, or making good decisions.

          You can still decide to obtain a degree from UoP. Consider the risk of a degree from a university that will be closing. I am giving it 10 years before it sells to a different investor, going out of business, or downsizing to a small online population. As a result of poor thinking.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Jul 18, 2019

            University of Phoenix [UOPX] — did not allow me to finish school or graduate

            University of Phoenix took my money and when I got close to finish they said I owed them $2, 000 dollars and...

            University of Phoenix [UOPX] so called higher education scam/false information

            When I began at Axia, I was told they offered Med billing/coding that also offered certification and job placement. Exactly what I needed. I am a USN vet and was using my GI bill as well as the pell grant. While I had some issues with admin in the beginning, after I got going I was excited to run with this program. I obtained A's in all courses and at the very end of what I thought was my med billing/coding program, I was contacted by axia admin telling me "sorry. We were mistaken before but if you want a med billing/coding degree, you'll have to continue with your last courses in health admin and then continue on for a whole other year to get the degree promised. So of course I continued on with my education, once again following the promises given by axia admin that I, for sure this time, would end up with the desired result of a medical billing/coding degree and certification along with job placement assistance through the university. I firmly believe the university scammed not only me but the fed gov to suck dry any funds they could. Not only did I NOT end up with my degree program, certification or placement, they ended up only giving me an associate degree in the (art) of health admin. A nice way of saying healthcare general studies. I have tried contacting the admin there several times and even requested contacts back to which I received no response. I will not pay for trash. And that's what my degree is worth. Anyone know how to resolve this issue please.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              University Of Phoenix - Onlinetime frame of completing my msn

              When I enrolled, it took me two years to complete my bsn.
              However, during my msn program, I was repeatedly told I could not enroll for the next set of classes due to failing a course. I was made to wait up to 3 to 6 months before the administration finally approved my readmission.
              There is no standardization among the professors. When I received a failing mark from the first professor, I received an a from the next professor for the same course.
              I was in this msn from 2004 till 2016. That is a twelve year course for what should have been another 2 years.
              I have since discovered that my education does not seem to apply to the nursing world as I was taught.

              While I am proud of my accomplishment, I do not feel that uop is legitimate in the manner that they prolonged my education unnecessarily.

              Joan enering, r.N., msn

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                University of Phoenix [UOPX] financial services

                I have been enrolled since January have racked up a over $3000 bill due to them not processing my finanical aid in a timely fashion. When I call nobody knows anything and can do nothing to be of assistance. This school is a total fraud they treat students like a number one of the worst decisions that I have ever made. I would love to be able to work towards getting fake schools like this closed so that no other person goes thru this hassle. As soon as I am able to I will be withdrawing and entering a locally accredited school. With real people who care and know what they are doing

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  University of Phoenix [UOPX] Financial aid

                  I'm reading all the other post from uop classmates, and it all sounds very familiar!! I've been in school since october 23 and as of today january 30th, there is still no returns or stipend!! Everything they have asked me for has been filled out and fax or sent by signing in to ecampus! I have been on the phone with them everyday with the exception of weekends and holidays, it's really frustrating especially with two small children and one income! I really don't understand their process? I've talked to soooooo many different people but in the end nothing! Something really needs to be done! I've thought about going to another school because of this! To top it off it all started with name change & they spouses tax information from 2016! I need to hear back from someone asap! Trying to be professional! But I might need to call an attorney to get the ball rolling.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    University of Phoenix [UOPX] — loans

                    I was totally mislead when signing up with you and only went to school for 5 months they have stolen 3000 out...

                    University of Phoenix [UOPX] — new financial aid policy

                    I am a Focus to Finish Scholarship recipient, and the new financial aid disbursement policy has negatively...

                    University of Phoenix — financial aid scam

                    This school deserves no stars, I totally agree with the other reviews. University of Phoenix is a scam and it...

                    University of Phoenix [UOPX] — excess student refund loan never

                    There are ongoing issue with UOP financial department timely processing of student excess refund balance. I...

                    University of Phoenix [UOPX] — student loans

                    I attended UoP from [protected], with the promise of graduating with a bachelors in accounting, and also job...

                    University of Phoenix — corrupt, scam, criminal (crap) "school"

                    University of Phoenix Sanctioned by the Government - The university was found by the GAO to have prioritized...

                    University of Phoenixadvisors: enrollment/ re-entry

                    I have been proactive in efforts for re-entry of online classes on 8/15/17 with UoP. My advisor took leave due to a family emergency; this was learned when I hadn't heard from her so sent an email requesting an update. An auto-reply came back to me stating she was out and if i was anticipating a 8/15/17 enrollment start date, she would not be back in time to achieve this and I should call a number. I did that. Another advisor entered my paperwork and said I would be hearing back from them. Four days passed so I called again. This time my original advisor was back in the office and took my call. She said they needed my high school information. Now remind you, I have been enrolled at UoP previously with all documents submitted and cleared. This advisor said I could not start because they needed the paperwork again. NO ONE EVER WAS ASSIGNED TO MY CASE DURING HER LEAVE. NO ONE EVER CALLED ME AFTER THE PAPERWORK WAS ENTERED. NO ONE DID ANYTHING TO ASSIST ME IN THIS ENROLLMENT! UoP proved a lackadaisical process and procedure in a time when a UoP employee was unable to complete their duties for any given reason or absence. My goals have been severed and put on hold due to an absence of procedure in such situations, and allowing a student to shoulder the burden due to their lack of planning. I am so disappointed and do not wish to LEARN from such an institution!

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      University of Phoenixschool disbursements and financial aid with the school

                      I would make the complaint but as I am in school right now, I don't want this to get in their hands just yet. I have to make a decision to withdraw and go with the class action lawsuit or not and just get my BS degree since I'm under a year of graduation. Don't really know what to do right now spoke to another company about this they said to take a day to think about what to do. So that's what I'm doing. I'll get back to you once I decide and I can explain whats been happening and why I'm so upset. Thanks

                      school disbursements and financial aid with the school

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        University of Phoenixmarginalization

                        Unfortunately once again, I am going to have to leave

                        a negative review for this school. This school

                        decided to end my class for me today, when they wanted

                        to on their terms, with no regard for my individual

                        circumstances.

                        After a few weeks of struggling with one sick child

                        child with a bedwetting problem, another child with

                        after-school activities, a verbally abusive husband

                        recently placed in a wheelchair, and no help with any

                        household chores, I fell behind in certain aspects of

                        the class. To be very specific, what I fell behind in

                        wasn't reading my books or following the assignments,

                        it was the interaction requirement where students are

                        required to post reviews in response to book readings

                        and content-related questions. They consider posting

                        an attendance requirement.

                        This posting requirement is insignificant in

                        proportion to the rest of the class content, and my

                        grade was still an A. People make up ridiculously

                        inane comments just to get points for interaction. In

                        fact, there was a woman in a previous class who could

                        barely compose a sentence, who was stealing other

                        people's online works, and posting without references.

                        Complaint after complaint yielded no results, and I

                        was disciplined for sending her an email accusing her

                        of plagiarizing, and they still gave her credit for

                        the class, I'm sure. I posted a review about that

                        woman previously.

                        The administration this evening provided me with an

                        excuse that the DOE requires them to keep track of

                        attendance, and that near-death circumstances are

                        required to be able to reinstate a class cancelled due

                        to attendance. I was told the system automatically

                        does it.

                        They do not track login/logout and do not consider it

                        attendance, therefore they refused to acknowledge that

                        I was still reading my books and perusing discussions.

                        I know that their refusal to reinstate my class had

                        nothing to do with DOE, and everything to do with

                        placing this ridiculous policy above my worth as a

                        human being.

                        Now I have an employer who is never going to pay for

                        the class because it wasn't completed, and the school

                        won't reverse the charges, I'm sure. I'm not paying

                        for the class, because I can't. I went to them to

                        improve my life, and instead they left me with a huge

                        bill that I'll never be able to pay back.

                        I'm posting this everywhere because I want people to

                        know they don't care about the work you do, or who you

                        are. They care about policy, your student number, and

                        that's about it. I would avoid this school. I've

                        gone to other colleges and never was I locked out of a

                        class due to attendance (and this I wouldn't even

                        refer to as attendance), in the midst of completing

                        it.

                        I had planned to finish the posting requirements today

                        though late and accept a late grade, but they

                        destroyed my opportunity to do that as well. A

                        student can choose to have mediocre grades and

                        attendance and accept a mediocre grade if they want

                        to. That is none of their business.

                        I know there are a lot of different complaints on this

                        school, as I have a colleague who is attempting to sue

                        them right now regarding a similar issue. I'd watch

                        it if you plan to go through them as they will cost

                        you a lot of time and expense.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          IN THE NEWS

                          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                          A consumer site aimed at exposing unethical companies and business practices.
                          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                          You'll definitely get some directions on how customer service can best solve your problem.
                          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.