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University of Phoenix [UOPX]
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University of Phoenix [UOPX]
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166 complaints
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K
7:19 pm EST
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I am a Focus to Finish Scholarship recipient, and the new financial aid disbursement policy has negatively impacted my ability to receive the proper funding I need to comfortably complete my classes. The only reason why I took out financial aid and a student loan (although my school tuition is already funded by my scholarship) was to get by with my living...

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3:38 pm EDT
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This school deserves no stars, I totally agree with the other reviews. University of Phoenix is a scam and it appears that their only focus is monetary. I am a veteran and I registered at the University of Phoenix to take a single course with the intention that the school would submit my certification information to the VA for payment. However, the...

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5:54 pm EDT
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There are ongoing issue with UOP financial department timely processing of student excess refund balance. I have been waiting since April 3, 2018 and as of today no refund received. There were initial problems with my first disbursement and the assigned financial advisor since that time she was removed and I was given a genetic email contact and no assigned...

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6:52 am EDT
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I attended UoP from [protected], with the promise of graduating with a bachelors in accounting, and also job placement. I soon learned that the classes were not anything but chatting and replying to other students. I continued on with my classes, keeping a 3.8 GPA. During 2011, our home was hit by the tornado that came through springfield, MA, and we were...

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J
5:14 pm EDT
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University of Phoenix Sanctioned by the Government - The university was found by the GAO to have prioritized financial success over student outcomes, with low spending in instruction per student and a 66 percent withdrawal rate among students in associate degree programs. In November 2009, the University of Phoenix’s parent company, resolved a 2004 U.S...

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11:32 am EDT
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University of Phoenix [UOPX] - advisors: enrollment/ re-entry

I have been proactive in efforts for re-entry of online classes on 8/15/17 with UoP. My advisor took leave due to a family emergency; this was learned when I hadn't heard from her so sent an email requesting an update. An auto-reply came back to me stating she was out and if i was anticipating a 8/15/17 enrollment start date, she would not be back in time to achieve this and I should call a number. I did that. Another advisor entered my paperwork and said I would be hearing back from them. Four days passed so I called again. This time my original advisor was back in the office and took my call. She said they needed my high school information. Now remind you, I have been enrolled at UoP previously with all documents submitted and cleared. This advisor said I could not start because they needed the paperwork again. NO ONE EVER WAS ASSIGNED TO MY CASE DURING HER LEAVE. NO ONE EVER CALLED ME AFTER THE PAPERWORK WAS ENTERED. NO ONE DID ANYTHING TO ASSIST ME IN THIS ENROLLMENT! UoP proved a lackadaisical process and procedure in a time when a UoP employee was unable to complete their duties for any given reason or absence. My goals have been severed and put on hold due to an absence of procedure in such situations, and allowing a student to shoulder the burden due to their lack of planning. I am so disappointed and do not wish to LEARN from such an institution!

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3:23 pm EDT

University of Phoenix [UOPX] - school disbursements and financial aid with the school

I would make the complaint but as I am in school right now, I don't want this to get in their hands just yet. I have to make a decision to withdraw and go with the class action lawsuit or not and just get my BS degree since I'm under a year of graduation. Don't really know what to do right now spoke to another company about this they said to take a day to think about what to do. So that's what I'm doing. I'll get back to you once I decide and I can explain whats been happening and why I'm so upset. Thanks

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11:33 pm EDT
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University of Phoenix [UOPX] - marginalization

Unfortunately once again, I am going to have to leave

a negative review for this school. This school

decided to end my class for me today, when they wanted

to on their terms, with no regard for my individual

circumstances.

After a few weeks of struggling with one sick child

child with a bedwetting problem, another child with

after-school activities, a verbally abusive husband

recently placed in a wheelchair, and no help with any

household chores, I fell behind in certain aspects of

the class. To be very specific, what I fell behind in

wasn't reading my books or following the assignments,

it was the interaction requirement where students are

required to post reviews in response to book readings

and content-related questions. They consider posting

an attendance requirement.

This posting requirement is insignificant in

proportion to the rest of the class content, and my

grade was still an A. People make up ridiculously

inane comments just to get points for interaction. In

fact, there was a woman in a previous class who could

barely compose a sentence, who was stealing other

people's online works, and posting without references.

Complaint after complaint yielded no results, and I

was disciplined for sending her an email accusing her

of plagiarizing, and they still gave her credit for

the class, I'm sure. I posted a review about that

woman previously.

The administration this evening provided me with an

excuse that the DOE requires them to keep track of

attendance, and that near-death circumstances are

required to be able to reinstate a class cancelled due

to attendance. I was told the system automatically

does it.

They do not track login/logout and do not consider it

attendance, therefore they refused to acknowledge that

I was still reading my books and perusing discussions.

I know that their refusal to reinstate my class had

nothing to do with DOE, and everything to do with

placing this ridiculous policy above my worth as a

human being.

Now I have an employer who is never going to pay for

the class because it wasn't completed, and the school

won't reverse the charges, I'm sure. I'm not paying

for the class, because I can't. I went to them to

improve my life, and instead they left me with a huge

bill that I'll never be able to pay back.

I'm posting this everywhere because I want people to

know they don't care about the work you do, or who you

are. They care about policy, your student number, and

that's about it. I would avoid this school. I've

gone to other colleges and never was I locked out of a

class due to attendance (and this I wouldn't even

refer to as attendance), in the midst of completing

it.

I had planned to finish the posting requirements today

though late and accept a late grade, but they

destroyed my opportunity to do that as well. A

student can choose to have mediocre grades and

attendance and accept a mediocre grade if they want

to. That is none of their business.

I know there are a lot of different complaints on this

school, as I have a colleague who is attempting to sue

them right now regarding a similar issue. I'd watch

it if you plan to go through them as they will cost

you a lot of time and expense.

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3:17 am EDT
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My name is Robert Schirmer and I was an online student at the University of Phoenix University Of Phoenix / Axia College / Apollo Group from 2005 to 2011. In that time I earned two degrees. The first being an associate of the arts in criminal justice and the other a bachelor's of science in psychology. In that time I had a new financial counselor every...

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2:31 pm EST

University of Phoenix [UOPX] - financial aid

When I orginally enrolled in uop in march 2015, I was told that my financial aid would be ready for disbursement about 30-60 days after my start date. Which seemed like no big deal to me at the time. I completed my fafsa applications for 2015/2016 and 2016/2017 all at once, as I was asked to by my fa, I uploaded every document asked for, and jumped through all their hoops, 30 days later though, i'm told I need to make a minor correction to my application, otherwise it would not be processed, so I made the correction and was told everything was perfect and I could continue my classes until everything processed fully, another 30 days went by, and my fafsa was still not approved, but my financial advisor told me, yet again, that I was cleared for classes and I could continue going, in june 2016 though I was forced to take a leave of absence, but when it was over I could continue my classes, well 7 thousand dollars in classes later, I ended up failing one class and was put on academic disqualification, even though technically I never actually received any funding from the government, no loans, no grants, nothing. I was told that if I wanted to be able to take classes again, I had to wait 6 months, and pay them the 7k directly. In the time frame of march 2016 until october 2016, I was allowed to rack up this bill, because my advisor assured me, on more than one occassion, that my fafsa would clear and cover it all, but could never tell me why it hadn't cleared, and always told me he had a "help desk ticket" opened on the issue (Which I still don't even know what that means). Now in march of 2017, after calling the fafsa offices etc, I find out that my fafsa had never been given to the school, and that I definitely never received any funding whatsoever.

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6:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

University of Phoenix [UOPX] - financial aid

I have been fighting with the university of phoenix for almost 3 months now. i attended for one week and withdrew before the 2nd week began. they are truly out to get money! the are a "for-profit" business and $'s are their bottom line. they lied on my fafsa when they made a "correction" based on my professional judgement i submitted by changing my 2015 irs tax information, which i used the irs tool on the fafsa application to import that data. they changed my income and refund to $0 ! now that i'm trying to attend a different college, the new college can't touch my loans or grants because the uofpee still has a "hold" on the 2nd term (starting april of next year) and are 3 weeks late (according to the law, which gives them 45 days after the date of withdrawal from their "company"). they don't care. they feel they are above the law.

My lender, cornerstone (mycornerstoneloan.org), has requested that i complete a "falsification of information" on the uofpee -- which i will do along with filing a complaint with the u.s. department of education.

If anyone needs to speak with the financial aid department managers, or even the director, i have their phone numbers! go to this website and the "top-dog" phone numbers are listed along with the names: http://universityofphoenixbeware.yolasite.com/

Http://universityofphoenixbeware.yolasite.com/

Will everyone please post the above url on any/every site you can find to assist people in accessing the "untouchable/unreachable" people at uofpee's financial aid department. these names and numbers are never offered or given out by the reps you call and speak with -- i was finally able to get them when my case got escalated to the department of disputes at uofpee ... please share the website listed above and have everyone you know post it! so many people need these contacts in order to get their problems resolved!

Good luck to anyone having the same problems i've had!

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Update by VA Pianoman
Dec 29, 2016 3:13 pm EST

BEWARE! The University of Phoenix is ONLY out to get YOUR MONEY -- and ALL of the financial aid they can get out of you. And if you withdraw, they will drag their feet and take FOREVER to refund the unused portion of your money and financial aid! You can always call the Financial Aid Director, Rebecca Goff at [protected]

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2:35 pm EDT

University of Phoenix [UOPX] - they stole both of my refunds!

I may have to consider a lawyer because of what was done to me over the course of months. The administration of this school gave me half-truths and purposely kept out information - it seems - because for some reason because of a technicality I knew NOTHING about, I don't get my refund ...at all. Thanks a lot. The reason I had to do a leave of absence is because of your administration and I still end up being punished for not knowing...again.

I was going to class. Doing all of the work and passing. I logged on the 8th to see if the classes were there to log in. And thought that was enough because of my track record of when I do log in and participate is around Wednesday. Janalee Gumm told me that classes started back on the 8th and if I would have internet then. She didn't tell me to put on my leave of absence the day that I'd actually log in to do classwork. She didn't tell me in order to get my refund back I have to log in AND participate in class on the 8th. She's the reason why I had to do the leave of absence in the first place because she decided to wait until I called the school to tell me that I needed "tax transcripts" because my W2's wasn't enough which wasn't made clear to me either until that very same phone call. I had timed my refund with my internet bill so I'd be able to pay it to stay in school. Which lead to the leave of absence in the first place. I still have all the emails.

I'm getting punished on a technicality that I did not know about.

And all of THAT happened AFTER I had already called and asked if there was anything else they needed. Rodney Harris on numerous occasions told me everything was alright. He's the reason why my name is still Asilee McLain even though I sent him my change of name forms and divorce decree. I still have that email, too.

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8:41 am EDT
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University of Phoenix [UOPX] - university of phoenix

I was advised that my tuition was going up 300 per class, I don't have a problem with that, but it went from [protected] and I was told that the reason it did, was because I asked for my Associates diploma to be mailed to me back in May, in which I haven't received at all, but this is unheard of and also a rip off. I feel as though I have no recourse of action. I am forced to finish my classes online because unless I am willing to change my major to Business, then the University of Phoenix doesn't specialize in Accounting/Finance. This is a college, so why wasn't I told this in the beginning? Why am I left with only 6 classes and begin screwed over, and my financial advisor KRISTEN GOODRICH says her hands are tied and there is nothing more she can do for me. WOW. So asking for something that I have worked hard to achieve voids a tuition freeze and I am left to suffer. I have to know figure out if I will drop out of school, or continue in a program in which I am very unhappy about. The University has shown me that they are not people of integrity, morals or values and they don't care about the student in in manner

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9:13 am EDT
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On 3/23/16 my loan was dispersed to the University. I owned no funds for my courses because they were paid in full with my initial disbursement received on 10/31/15. So the new disbursement was to be send to me as I was at a $0.00 balance. I've finished 3 of my required courses along with an additional 1 week course that they never told me about when I...

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3:08 pm EST
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I feel heartfelt regret to read all of the unfortunate outcomes on the predations of PSU "staff" on people looking to better themselves. I myself was eyeing the site and thinking to myself this sounds too good to be true for the price, all the memberships, and apparent sheer amount of certification I can attain for my fledgling professional career. I did...

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10:02 pm EST
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On 10/20/15 I had recently told my financial aid advisor that I wanted to withdraw from the school since the website was always done and other reasons. Now on 10/23/15 I had received my withdrawal process via email that I didn't complete a few days later since I had company here. Well today I find out that I was sent to collections. Mind you I have yet to...

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3:22 pm EDT
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Ever since I have started the UoP I have had difficulties with my student financial obligations. First I was not given enough time to fix the issues and was repeatedly pulled from my classes three weeks in, surprisingly always right at the mark when you begin to have to pay for the whole class, yet I was never notified that my financial aid wasn't cleared...

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12:23 pm EDT
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I have attended since 2012. Received my Associate's Degree in March 2015 in Human Resources. Started attending classes in May 2015 for my Bachelor's Degree in Human Resources. Have had NOTHING BUT TROUBLE from the Financial Aid Department. They received funds in June from Pell Grant that was $2100. Paid for my June class. It sat on my account for 2 month...

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2:28 am EDT
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I was admitted to the of University of Phoenix Bachelor of Science in Human Services, August 27, 2014.. As my Classes progressed, the school requested me to take a test on a course which I had already taken and had "B" grade at Houston Community College; saying that it was one of the requirement for admission into the University. The school intentionally...

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2:32 pm EST

University of Phoenix [UOPX] - financial aid disbursement

I have been waiting for weeks now on my student loan disbursement from UoP. The first week they said it was under review, the second week they said I was over-disbursed on the first loan payment, now they are ignoring my calls and emails. these are my student loans and the funds should be released to me immediately. does anyone have a phone number to someone in the financial aid office that has a brain and actually cares about the students? I know this is probably an unrealistic expectation from this school but its worth a shot.

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1 comment
J
Feb 11, 2015 9:07 am EST

You can try calling the financial aid department, but when you do ask for the financial aid manager. I believe his name is Scott. He was a big help to me when I was trying to finance a course that I had failed. It is worth a shot and he seemed to have a very good brain:)1>.

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University of Phoenix [UOPX] contacts

Phone numbers

+1 844 937 8679 +1 877 832 4867 More phone numbers

Website

www.phoenix.edu
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