The complaint has been investigated and
resolved to the customer's satisfactionResolved University of Phoenix — fraud and scam
resolved to the customer's satisfaction
On the day of my eighteenth birthday, I was contacted by a Ms. Patricia Takahashi, an enrollment counselor for the University of Phoenix (“UoP"). During a phone conversation, Ms. Takahashi told of endless possibilities that a UoP degree would provide for my future. While I did not have time to attend a traditional university at the time, I thought it could be a possibility that I would be able to make time to attend the UoP, especially since Ms. Takahashi promised that the UoP's schedule would work around my schedule. Therefore, I stepped away from my guests, there to celebrate my birthday with me, to complete the application process with Ms. Takahashi. After a few days, I was notified by Ms. Takahashi that everything looked okay at which point she gave me an intended “start date" for my course.
A few days after this, I called Ms. Takahashi to notify her that unfortunately, I did not feel it was the best time for me to be attending college. Being that my personal life is just that, personal, I simply told her that several unfortunate events had made me feel that it was not in my best interest at to pursue a degree at the time. Over the next several days, I spoke not only to Ms. Takahashi, but also with her supervisor, discussing the possibilities of a later start date. During these phone conversations, my personal matters were pushed aside as mere insecurities, and both Ms. Takahashi and her supervisor told me that if I did not continue with my degree now, that I may never be able to get it. They told me of how my decision not to continue with enrollment in the UoP could ruin my future, and limit my possibilities. These conversations only added to the confusion that was my life at the time, just having graduated from high school, finally turning eighteen, on top of all of my other personal matters which I was dealing with at the time including divorcing parents and the death of a very close relative, I was truly in a vulnerable state of mind. The UoP took full advantage of this vulnerability and through their deception finally persuaded me to continue with enrollment.
Finally, my intended “start date" rolled around, and I was able to login to the “classroom", at which time I found myself to be utterly disappointed. It was nothing of what Ms. Takahashi had promised, what I expected to be an exciting, learning filled, educational environment, turned out to be nothing more than a glorified social forum, an online message board. Though anyone with a basic knowledge of the web and access to a bulletin board script could create a better environment, I at this point decided that I would not be hasty and immediately withdraw from enrollment, but would give the university a few days, so that I could see how “class" was conducted.
After observing for a few days, it became blatantly obvious that this “learning environment" was nothing of what I was promised nor was the schedule as flexible as promised. I therefore called Ms. Takahashi immediately, less than one week into my course, to let her know I wished to withdraw. I was assured that withdrawing so early in the course would not impose any financial obligations other than that of possibly a few minor application fees, none of which would be exceedingly large.
Months later, I began receive statements from the UoP stating I owed an outstanding balance of $1012.25 a sum which I felt was inaccurate to the actual amount of time I spent enrolled, especially given the fact that their services were drastically misrepresented. I sent letters disputing this amount but was told they are never received even though they were sent certified mail. A collection agency, RP Solutions called my home on numerous occasions and gave relatives information regarding this alleged debt demanding it be paid, I am still shocked they were so freely able to give out anything that could be my personal information. I then began receive threats of my credit being effected, I spent months battling this getting no where, and finally gave up on the cause. Recently I received a credit report, and sure enough the University of Phoenix is on it.
After months of fighting, I had pushed this aside as a losing battle, that is, until their name showed up on my credit report. I decided if I can't do anything else, I can warn others who may consider enrolling in the University of Phoenix and advise them to be very careful with what they believe. I cannot use the word liars in regards to the faculty of the University of Phoenix, as that would be an understatement. Make your decisions wisely and don't get ripped-off like I did.
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