The complaint has been investigated and
resolved to the customer's satisfactionResolved University of Phoenix — misleading students when enrolling and financial aid disbursements
resolved to the customer's satisfaction
I began actual classes in april and was originally told that I would have my excess funds disbursed to me by the 2nd week of classes. I am now 6 weeks in and no money. I called and spoke to my financial advisor last week and was told that they received (and applied) my pell on the 9th (of may) and had received my student loans on the 18th and that I would have the money between the 25th and 27th (of may). On may 26th (yesterday) I noticed that only the pell had been applied to my account, so I called once again just to make sure my money was on the way, and much to my surprise, it still hadn't been applied to my account. They'd had 4700.00 of my student loans for 9 days and still had not applied them to my account. I then asked my financial advisor if I could change the disbursement methond to direct deposit and if it would be quicker than waiting on a paper check, to which he replied "if you do dd, once the money has been applied to your account, it will be sent immediately through to the bank, but I will call you back this evening and let you know when to expect it." needless to say, he didn't call back. I logged into my checking account this morning and, of course, still no money, so I call him back. This time (less than 24 hours after I had spoken to him) he told me that by doing dd, it still wouldn't be immediate, and would take 3-5 more days, but still couldn't tell me why my money had sat there for 9 days without being applied. When I spoke with him last week I told him that I needed to know an aprox. Date because I had an electric bill that was past due (I have a 5 year old and a 4 year old, and no income) and was going to call my electric company and have it put off so that I could make sure I had the money. Yesterday, when I called him I told him that my cutoff was the next day, and he assured me that I would get the excess funds as soon as the loans were applied to my account. Now, i'm facing a cutoff today and still no money until, according to him, thursday of next week. Also when I first registered for classes I was told that it would take 1 year and 9 months to complete my associates in health care admin, and that i'd need to take a loan out for 9, 400 to cover what my pell wouldn't. At no point was I told that the 9, 400 loan only covered the first 8 classes, and that to complete my degree I would need to take out more loans that I will not be able to repay. I think that it is very wrong that employees (enrollment and academic advisors) are lying to students, not being up-front about costs, tuition, and the amount of loans needed to finish your degree, they never return calls or emails, and only giving out the information that they deem important and are even lying (instead of telling the whole truth) to the students that they enroll. I am very upset and would like to know what, if anything, I can do about being jerked around and lied to from day 1 and who I can call to get this taken care of. If i'm not mistaken, weren't there already lawsuits involving uop and pretty much the same issues that i'm having?
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