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United Parcel Service of America [UPS] Customer Service

1182 Reviews

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
Atlanta
Georgia
United States - GA30328-3474

Customer Support Phone Numbers

101 62
+1 800 782 7892(For International Shipping)
3 6
Plus

United Parcel Service of America [UPS] Complaints & Reviews

United Parcel Service of America [UPS] / poor service

Al
Alicia888 on Oct 21, 2018

Driver never rings doorbell. When I called to complain, they said he was probably confused about how to use the buzzer. I've had 4 packages coming from UPS, 3 of which I had to pick up myself and the 4th never arrived. Im going to request a different shipper before I purchase anything else...

United Parcel Service of America [UPS] / ups driver lied about attempting to deliver package

Jo
JohnParkhurst on Oct 20, 2018

UPS tracking: 1ZA4205T4250409069 On Friday, October 19, 2018, my wife was waiting for critical medication to arrive, which required a signature. At the first attempt the driver left a notice and RAN back to his truck before my wife could get to the door. So, we signed the notice and put it...

United Parcel Service of America [UPS] / non-delivery of package

Th
Thomi on Oct 18, 2018

If I could give zero stars I would. The UPS delivery person stated they delivered a package to my front door on Oct 17th @~12:10 pm, but no one rang the doorbell or knocked on the door. First, they told me the address was incomplete and that the driver left it at the front door. How could...

United Parcel Service of America [UPS] / access point delivery unauthorized

Ja
Jarita CinnamonSuga Evans on Oct 18, 2018

I am thoroughly upset with UPS for diverting my package to an access point when it could have been delivered to my home. Why should I have to go out of my way to receive my package when it was to be delivered to my home. Any other time they have a delivery, they put my package in the got...

UPS Canada / package redirected to ups store. the store refused to release package with out extra money

Ti
TIM4005 on Oct 17, 2018

PAckage redirected to UPS store. the store refused to release package with out extra payment. I was not advised of this earlier and package return to sender and lost. Next package bought through amazon using PO BOx number. UPS couldbt deliver. Website accepted change of address then reset...

United Parcel Service of America [UPS] / driver complaint

La
Laura Ellen Muglia on Oct 16, 2018

I live at 3265 67th Ave. SE, Mercer Island, WA 98040. I've never ever had an experience with a delivery driver like I just had. Your drivers are terrific...until today that is. This driver was so rude; I am appalled and very angry. The package was delivered at 5:35pm on Oct. 16, 2018. He...

United Parcel Service of America [UPS] / package lost

Am
Amraut on Oct 15, 2018

After 10 days still waiting for package delivery. Visit the warehouse today and I was told the package, that they receive, cannot be found. Every time, during the past 10 days that I phoned (4 time) I am told that the package is on its way and will arrive by 7pm. My conclusion they have NO...

United Parcel Service of America [UPS] / over night delivery

Bo
boku10 on Oct 12, 2018

I had place an order for over night shipping early around 11:00am on 10/11/18. I paid for the over night shipping as well. Then the next day UPS give me an update that my address isn't correct and they can not locate it. Funny, how they had delivered at my address before and their driver...

United Parcel Service of America [UPS] / delivery

Ja
Janelle Thomas on Oct 12, 2018

We received a package, delivered last evening, which the driver there from the UPS vehicle onto our driveway, then left. Never did he get out of the vehicle. Thankfully, we were home and my husband had been outside and saw what happened so he was able to retrieve the package from the...

United Parcel Service of America [UPS] / shipment # 398368983

Jo
johrich on Oct 9, 2018

I made a purchase that had to be shipped to Colorado from Texas. I made the arrangements in plenty of time to meet the driver there but UPS had to hire a contract carrier for the remaining delivery address. UPS had 2 weeks to set this delivery up but failed and missed the window I had...

United Parcel Service of America [UPS] / delivery

Tr
Tricia1975 on Oct 8, 2018

I've been letting UPS slide and have not been complaining but today broke the camels back. I payed for express shipping so I know exactly approx time my package would arrive. Well today the driver did not ring my door bell. I thought I was lucky bc I heard the truck pull-up but by the time...

United Parcel Service of America [UPS] / delivery

So
soonerfan66 on Oct 5, 2018

Well it's official "I am done with UPS" if a company I'm ordering from can't use FedEx or USPS they will not get my order . For sometime people in my area have had a problem with we are told is ONE driver who likes to leave your stuff at end of driveway or at the mailbox . Stuff like a...

United Parcel Service of America [UPS] / dropping off shipping label

El
Elke Johnson on Oct 5, 2018

a UPC person was scheduled to come by the house to bring a label and take the package with him. He showed up just a bit ago today, but instead of knocking on the door, he placed the label under a planter outside. Please see the video. Now I need to request another pickup. Not only is this inconvenient but also a waste off time and money for UPS. Please advise.

United Parcel Service of America [UPS] / ups canada holding my package hostage.

Ol
Olga Sukalski on Oct 4, 2018

Customer service is completely scripted. I missed an attempted delivery and didn't have time to pick up the package until a week later (they close stupidly early on Saturdays), so at the 7 day mark - thinking I still had that day to pick up the package, I checked the tracking to see which drop...

United Parcel Service of America [UPS] / truck parked blocking driveway.

Su
Sue Floyd on Oct 4, 2018

At 1:15pm on Wed, Oct 3 at 12400 Vulcan Way, Richmond, one of your drivers parked their truck blocking access to the driveway at this location. He/she could have easily pulled into the driveway and out of the way. He/she could have parked in the bus zone a few feet west of the driveway...

United Parcel Service of America [UPS] / unsafe driver

Bo
Boo on Oct 2, 2018

Incident occurred @ providence towers 5001 spring valley road dallas, texas 75244 truck # 671777 pulled down a two lane drive (one lane going each way, very narrow attempting to go into the under ground parking lot of this office building at approximately 11:45 a.M. Today, october 2, 2018...

United Parcel Service of America [UPS] / store

So
Some_guy1918 on Sep 29, 2018

I will no longer use UPS stores voluntarily as I have had nothing but bad experiences with too many locations. These stores are operated by independent owners and often are neglected of proper up keep. Case in point would be the lack of employees to help with customers. Another would be...

United Parcel Service of America [UPS] / they forgot my package in new jersey

Mw
mwickerd on Sep 29, 2018

They scheduled delivery of a television on Friday the 28th. I waited and waited and finally checked the status and it had been changed to "Delayed". I was hoping it would be delivered maybe on Saturday yet still says "Delayed" so I phoned UPS. I am told the package was forgotten in New...

UPS Canada / release my package to wrong person and refuse investigate

Vi
Vickky LanLi on Sep 25, 2018

I am not sure exactly where would be the most appropriate place to file my complaint. I googled and found this website. Hope I can get some help from here. I send my laptop to be fixed by ASUS repair center in Ontario. ASUS have it fixed and sent back to me via UPS Canada. However since ASUS...

United Parcel Service of America [UPS] / delivery driver

Le
Lemmon6 on Sep 24, 2018

I am a retired Ohio State Trooper. On Monday September 24, 2018 at approximately 9am I witnessed one of your delivery trucks, small basic box truck, driving extremely fast. I have been an expert in field of estimating speeds through my career, and in this particular incident the driver wa...