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United Parcel Service of America [UPS] Customer Service

979 Reviews

United Parcel Service of America, Inc.

55 Glenlake Pkwy NE
United States - GA30328-3474

Customer Support Phone Numbers

+1 800 742 5877(USA) 95 48
+1 800 782 7892(For International Shipping) 1 3

United Parcel Service of America [UPS] Complaints & Reviews

United Parcel Service of America [UPS] / delivery and customer service

Sheila Craig on Apr 19, 2018
A package shipped via UPS to me was misdelivered. I finally received it (via my neighbor, to whom it had been delivered), and when I called to find out why it had been misdelivered, I was told I would get a call back within an hour and to "stay by my phone." Well, imagine my surprise when...

United Parcel Service of America [UPS] / unacceptable and unprofessional customer services

Jennifer Ho on Apr 18, 2018
I had an international shipping which supposed to be delivered to a new york hotel on April 11. I was in Canada tracking my shipment everyday. So I saw the first attempt delivery was not successful, I called ups right away. And both me and customer representative thought maybe the addre...

United Parcel Service of America [UPS] / driver

Markb65 on Apr 18, 2018
On Tuesday April 17th at approximately 5 pm DST, I returned home and found a UPS delivery truck blocking the driveway of the apartment building where I live. He was blocking the full eastbound lane of the street as well. I honked my horn once to get his attention and did not. When I opened...

United Parcel Service of America [UPS] / delivery

Hessian on Apr 17, 2018
Two different packages at different times was dropped off at the wrong address. The first one the residents dropped the package off at my home. The second one that weighs almost one hundred pounds was also dropped of the other day at there house again. It sat outside for two days until I...

UPS Canada / service

Brenda Nelson-Saltel on Apr 13, 2018
I ordered a BBQ to be delivered and a scheduled date was set for Wednesday April 11th 2018. I live on the third floor of an Condo, and have no access to a truck, so I arranged to be home from work to be their for the delivery. At 4pm I get an email stating it won't be delivered a...

United Parcel Service of America [UPS] / delivery

Marty Bonner on Apr 13, 2018
I had purchased laser checks for my business, which were delivered via UPS on 4/13/2018 at around 1:45 PM. Tracking # 1Z1819190381848041 The package was left in front of my garage, instead of under the porch by the door. Also, there was no attempt to let anyone who may be inside know...

United Parcel Service of America [UPS] / driver

Atae7108 on Apr 12, 2018
I had been waiting a month for my package and when I finally got it, it was completelt destroyed. Not only was it completelt destroyed but it was shipped in a box that was too small so they had a piece of cardboard to tape up the sides to it the top piece of random cardboard to make the...

United Parcel Service of America [UPS] / delivery driver for ups

David Ching on Apr 12, 2018
My name is David Ching and I am the Director of Security at the USS Missouri Memorial Association, Inc. located on Ford Island, Joint Base Pearl Harbor Hickam on Oahu. On Thursday, 4/5/18, a UPS delivery driver came to deliver packages and parked in an unauthorized area. We told him to...

United Parcel Service of America [UPS] / delivery

mlclark13 on Apr 11, 2018
I have received several damages items through you UPS. At which point I have to go through a return process with the vendor to reacquire a replacement. Then hope the replacement is not damaged by UPS. If I have a choice of shipping vendors be sure to know I won't be using UPS. As your...

UPS Canada / worst service guaranteed delivery day - 4 days late

brent2012 on Apr 10, 2018
I ordered a $1000.00 foam mattress with a Guaranteed delivery date... 4 days later the package still had not arrived and when I called customer service the agent argued with me and said I had received the package. Yes, I received a package with a different tracking number, but the driver...

United Parcel Service of America [UPS] / driver complaint truck 167778, speeding

trb.bkb@gmail.com on Apr 9, 2018
Followed driver who was speeding thru Paloma Lake subdivision in Round Rock TX approx 8pm Apr 9th 2018. He finally pulled to the side in front of elementary school and began spouting about Telematrics after I suggested he slow down in neighborhood. He was CLEARLY SPEEDING!! He told me to $#&%...

United Parcel Service of America [UPS] / just leaving a package I wanted to refuse and when contacted failure to respond in a timely manner

James Fletcher on Apr 5, 2018
ups delivered two packages without a knock on door two see if I would accept or refuse, and when contacted to come and get package to return to sender they failed to show up from morning to 7 o clock pm I waited a whole day putting my business on whole and no show by ups! to pick up return...

United Parcel Service of America [UPS] / left my package by the road

Dthomas61 on Apr 5, 2018
The UPS Driver left My package by the road 300 feet from My house, This has happened before and one that was stolen a couple of years ago worth $700.00 and never got reimbursed for it, I get packages all the time and most are left on the porch, This one was from Amazon and very important...

United Parcel Service of America [UPS] / delivery

KneA on Apr 5, 2018
I really wish the Drivers would pay better attention to the adresses on the Delivery. Ive had almost every single pkg ever shipped via UPS stolen!! I also made sure to set up an Access Point for delivery, and your drivers Never follow it for instructions! They still ditch pkgs in front of my...

United Parcel Service of America [UPS] / tractor trailer driver

Alysia box on Apr 4, 2018
Driver of UPS trailer was Waiting to pull into traffic, apparently. He had no turn signal to signify that he was even going anywhere. Pulled out just as I was in the left turn lane, (he was turning from the right side of the road into same direction traffic). Driver did not have enough...

United Parcel Service of America [UPS] / delivery service

Briana Godette on Apr 4, 2018
I had a package delivered by ups on April 3, 2018. Upon reviewing my security footage, the delivery driver threw my package on the ground, and as he proceeded to walk away, he then kicked it. This was completely unprofessional and unnecessary as we had some very expensive merchandise being delivered. Even if it wasn't, this kind of behavior is inappropriate.

United Parcel Service of America [UPS] / driver does not arrive on time

Doug TCD on Apr 4, 2018
My business address is [removed]. We receive many packages through UPS almost daily ever since we opened in 2007. The regular driver on this route, Ron Hoodaberet, cannot figure out how to arrive during business hours - something I'm told by UPS customer service should happen without...

United Parcel Service of America [UPS] / driver's attitude

:Troi on Apr 3, 2018
[The driver, a man, maybe in his 30's, slim, about 5'10", dark-skinned, was delivering at my mother's building at 121-29 Street-West, North Vancouver, British Columbia around 4:00-4:15pm. He was talking over the intercom, asking to be let into the lobby to leave his package as he wa...

United Parcel Service of America [UPS] / ups driver, lack of service

Kirke La Shelle on Apr 2, 2018
Regarding Tracking # 1Z3V982Y0395082741 The driver who delivered my order of 50lbs of newsprint left it at the end of my 200 foot driveway instead of driving up to the house. All of my deliveries from UPS are always delivered to the house but he was to lazy to make the effort. I don't see...

United Parcel Service of America [UPS] / driver

My route driver has been using excessive speed down my private road where my children and dogs ride their bikes, play ball, etc. I am afraid one of my kids and/or dogs will be hit. It alsobcrrates a huge dust storm. I've asked him slow down and it does no good. I understand they have many...


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