United Airlines
Reviews and Complaints

I recently paid over $11K for a round trip business from San Francisco to Paris, and the entertainment system didn't work. Pretty much non-functional the whole trip. Nothing like spending a lot of money for a crappy experience. Their "solution" was a $50 credit. I had been avoiding flying United since having bad experiences several years ago, but recently thought I would give them another try. Should have flown Delta! AVOID FLYING ON UNITED AT ALL COSTS!

After reading numerous reviews from customers, it is evident that United Sales & Service falls short in providing satisfactory services. Customers have reported consistent delays, terrible customer service, and a lack of accountability. From delayed flights to rude staff, the overall experience seems to be highly disappointing. It is advisable to steer clear of United Sales & Service and explore other options for your needs.

I purchased a "United Package" which included flights, hotel, and rental car. Thinking that I was dealing with United Airlines. United Airlines transferred me over to United Package and even though I accessed the UNITED Package from the United website, they had transferred me to another organization without telling me that this organization was not associated with United Airlines. From then on, the nightmare began. We signed up for economy plus seats but when we got to the plane we got economy seats. Fraud by omission. United Package does not have economy plus seats. They did not inform us, nor were we able to get any other seat assignments, boarding pass information, etc. We were charged $90 dollars for required valet parking at the hotel. And Budget rent a car just sent an additional bill for $143. USD. United Airlines states that they are not associated with "United Package" and that it is another organization. Prior to the trip, without any information, we attempted to contact United Package, but both email and telephone were unavailable. This is not the end of our fraud by omission charges. Talking with United today after returning home, they have got it so rigged that there was no way to correct the fraud by omission so present in this United Package scam. They have it wired to a "T" and it is a total scam. Be warned!

Do not ever fly with pets on United. Worst company ever. I had a flight on the 14th Sept they refused me flying with my miniature dogs because I only had one carrier (which is perfect for the type of dog I have) even though they only weight 3.5 lbs each. They told me to come back the next day with 2 carriers and 300$ for the dog fees and they would let me fly no problem. I did come back the next day with two carriers and the 300$ fees now they had other reasons for me not to fly. Each dog had to be accompanied, well I found a volunteer. She said oh no it has to be the owner. Now I had to purchase a seat for my second dog, 1000$ USD. There was no way this Katherine at Montreal Airport was going to let me fly with my dogs no matter what. Rude, horrible person, she should be fires on the spot. This woman needs to reprehended for her actions. And have a major penalty for what she has done.

On April 12, on a first-class ticket, I was delayed 2 hours in Palm Springs, CA and then in missing my connection in Denver was put on a later flight that left 6 hours later than planned getting me home not at 11pm but at 6 AM the next day. As a senior (74) with a severe back issue, the waiting at the airport, with in ability to get up and walk to get food, and refusal to help me at the lounge made for a horrible experience. United, at the lowest level of customer service offered just 5,000 miles then another 5,000 miles equal to about $100. My ticket was $2100 in first class when an economy ticket is closer to $800. I upgraded to first class because my trip was for the unveiling of my mother (putting the headstone at her grave) in Palm Springs, CA so wanted a peaceful trip when it was already an upsetting situation. the on the ground staff did little to help me. Only when I produced a pass (from the two that I got for the year due to my United visa card) for the lounge did they allow entry - even when I told them that I just needed to sit down they refused me. I was in terrible pain. (Joanne Aaronson, [protected])

Regarding the following tickets:

Lisa Crescenzi ticket number 0167499985854 amount: $1247.23

Nicolas Crescenzi ticket number 0167499985856 amount: $1247.23

Jada Hernandez ticket number 0167499985885 amount: $1247.23

These tickets were booked in February 2020 through WOWFARE travel agency and were canceled by United Airlines due to the pandemic. The travel agent advised I could request an extension of the validity of the ticket until March 31, 2024. When I spoke with a United Airlines representative, he said I could have requested this extension if I called before December 31, 2023 - a policy of which I was unaware.

Given the unprecedented circumstances of the pandemic, I kindly request reconsideration of this policy. Had I been informed about the expiration date, I would have utilized the credits in December. Unfortunately, due to financial constraints imposed by the pandemic, I am only now in a position to consider travel.

I understand that if I had been aware of the expiration date and contacted your team by December 31st, I could have extended the credits until March 31st. As we are still within this window, I believe I am eligible to utilize these credits this month.

Losing this amount of money due to a technicality would be financially burdensome. Therefore, I appeal to your understanding and ask for an extension of the credit validity period. Your flexibility in this matter would be greatly appreciated.

Thank you for your attention to this request. I look forward to your favorable response.

My name is Ronald McGrew, mileage plus DPN 21273, MVWSBX reservation number, flight OKC to Prague. Must admit all was good until my arrival in Prague. Upon retrieving my baggage I found my bag damaged. One corner of my new suitcase was cracked badly and the TSA lock was unusable due the zipper being torn/broken. Being in Prague there was no one to report this to as I was with a river boat tour group in a hurry to get to the hotel after the long trip. This trip was from 11/3 to 11/17 with it mostly on the river cruise ship, therefore no available contact. Upon return to OKC I still was not able to report the damage as there was United agent around your office in baggage claim plus one of our travelers was wheelchair bound and needed to get home ASAP. I do have pictures of the damaged suitcase and would gladly forward them if you could supply me with as email address to send them to. FYI I did manage to Duck tape my bag to complete the trip. This was a new bag valued at approx. $165, Samonite 25” purchase about 1 yr ago for a trip that was cancelled but very removed from tge box until this trip. Please respond to [protected]@gmail.com or call [protected] thanks

United case Id [protected] IAD BOS1230 July 4, 2023, crews said delay was their fault, 3 aircraft, 2 crews. Equipment problem with first aircraft, no cooling in second aircraft, then crew change. Then third plane was delayed coming from Florida, Finally cleaning crew not called and then was late arriving. It took 12 hours to make a 50 minute flight.

Upon arrival at O'Hare Airport to check in, one of the workers told me I had to check my bag - It is a "legal sized" bag for carry on, which I have used before.

He told me I could not take my purse (regular size) and my bag both on the plane. He said if I could fit my carry on into my purse it would be allowed.

So to avoid confrontation, I checked my bag to the tune of $35.00.

I am boarding the plane and see several women with huge purses and carry on bags as well... just like mine.

I feel I am entitled to a refund for having to check my "carry on" bag!

Thank you,

Linda Pikios

1117 Kingsley Drive

Machesney Park, IL 61115

[protected]

Flight UA2280 O'hare-Jax 10/19/23 7:15 - 10:38

We had booked flights on the 19/07/20 till 23/8/20 Booking no 2264 3442

but this was cancelled due to covid. Unfortunately due to family/medical issues we won't be able to fly until August 2024. we booked through Flight centre in australia, United airlines have had our money since May 2020, and will not credit our $4435-00. we would be happy to travel in August 2024.

I have spoke to several people but I'm not getting any answers.

Hoping we can get this matter sorted

Thank you Michelle

RE: eTickets Itinerary - Receipt for Confirmation F33CT3 - Luis Ariel GEVARA AND Ivonne GEVARA ---

The UNITED AIRLINES portion of the Itinerary being reported is as follows:

Flight 1 of 6 UA2366 Thu, Aug 31, 2023 -- Houston, TX, US (IAH) to San Francisco, CA, US (SFO) ---

Flight 2 of 6 UA1 Thu, Aug 31, 2023 - Sat, Sep 02, 2023 San Francisco, CA, US (SFO) to Singapore, SG (SIN)

*** FLIGHTS ON THIS LEG OF THE ITIN BEGAN ON 09-13-23 @ 8:05 PM originating from Phuket,

Thailand (HKT) ***

* Flight 3 of 6 UA163 Thu, Sep 14, 2023 Dubai, AE (DXB) to New York/Newark, NJ, US (EWR) ---

* Flight 4 of 6 UA1891 Thu, Sep 14, 2023 New York/Newark, NJ, US (EWR) to Houston, TX, US (IAH) ---

* The Gross Misconduct and Horrible Issues against US and All of the other passengers by United

Airlines started with Flight 3 of 4

* UA163 Thu, Sep 14, 2023 Dubai, AE (DXB) to New York/Newark, NJ, US (EWR) * THESE WERE RED EYE

FLIGHTS and CONTINUED with

* UA1891 Thu, Sep 14, 2023 New York/Newark, NJ, US (EWR) to Houston, TX, US (IAH)

The United Airlines Staff (gate / ramp agents + flight attendants) were ALL very Rude, Condescending,

very Disrespectful, Arrogant & very Unprofessional with many of the passengers to Include: Mr. Luis

Ariel Gevara & Mrs. Ivonne Gevara as well with many other passengers on these flights.

On 09-14-23 -- UA163 (DXB) to (EWR) was Delayed at the Tarmac in (DXB) for Several Hours (3+

hours)

for what we were later told was a 'maintenance' issue (or rather lack thereof)!

In any case, Unless we were lied to by United Airlines (which is highly likely), ALL of the 'Proper'

'Maintenance' has to be done 'PRIOR' to a flight departure! So this was a clear 'LACK' of 'Maintenance'

by United Airlines, Putting ALL of our Safety & Lives in DANGER!

This made that flight arrive approx. 3- 4+ hours Late to (EWR) & our connecting flight to (IAH) had

Departed Several Hours ago at this point.

United Airlines put us on an OVERSOLD - OVERBOOKED flight to (IAH) & did NOT honor our PAID for,

seating assignments either and completely 'Ignored & Disregarded' (just did NOT care about) the fact

that Mr. LUIS ARIEL GEVARA is Physically Disabled person with a series of some very Serious & Painful

Injuries, etc. ...

*ALSO, SOME OF THE FEMALE FLIGHT ATTENDANTS ON THIS FLIGHT WERE VERY RUDE, MEAN

SPIRITED, UNPROFESSIONAL, ARROGANT, ANTAGONISTIC, HOSTILE & JUST OUTRIGHT DISGUSTING

TOWARDS US & OTHER PASSENGERS ON THIS FLIGHT & LATER ON SUBSEQUENT FLIGHTS,

AS WE TRIED TO CONNECT TO OUR NEXT FLIGHT BACK HOME TO THE USA.

AT LEAST ONE OF THESE ANTI-PASSENGERS, ARROGANT, UNPROFESSIONAL & HOSTILE FLIGHT

ATTENDANTS WAS ONBOARD THE FLIGHT TO (IAH) ...

Flight UA1891 (EWR) to (IAH) AND SHE KEPT ON GOING WITH HER DISGUSTING & HOSTILE BEHAVIOR

AGAINST US AND OTHER PASSENGERS ALONG THE WAY; EVEN IN THE MIDDLE OF THE HORRID EVENTS

TO COME AS NOTED BELOW!

TRULY DESPICABLE, DISGUSTING, UNACCEPTABLE / ABHORRENT BEHAVIOR AGAINST US, BY THIS

HORRIBLE PERSON (UA FLIGHT ATTENDANT) & OTHER UNITED AIRLINES RAMP / GATE, FLIGHT CREW

MEMBERS!

On 09-14-23 --- UA1891 (EWR) to (IAH) -- 'Prior' to boarding this Horrible flight - there was an Elderly

couple (they were about 75+ years old or even older) who were being Horribly Mistreated, Disrespected

& Humiliated - PUBLICLY - by the Female Gate agent in (EWR) - as well as by another United Airlines

Crew Member (who was also on the previous flight with us from the Dubai (DXB) herein mentioned.

These DISGUSTING United Airlines Employees Totally Disrespected and Humiliated an Elderly Couple;

right in Front of All of us as we were waiting / prepping to board the aircraft without any common

decency nor regard to the age of these passengers...

(Despite that they PAID for 1st Class seats & who were justifiably upset because they were bumped off

due to the OVERBOOKING by United Airlines and the way that the Gate / Ramp Agent & that other

Nasty Flight Attendant from the Dubai flight had also Threatened to 'Black List' them & Prohibit them

from flying on this & other future flights - all for just expressing their discontent regarding this Horrible

& Unfair Treatment & Horrid Action against them by these United Airlines Employees!

How do we know this!?, Because we were right there at the counter when it happened and witnessed it

all, that's how! I'm sure that Airports Surveillance vids will show & prove this as well!

THIS WAS TRULY AN UNFAIR & HORRID SITUATION & NOBODY DESERVES TO BE TREATED &

HUMILIATED LIKE THIS IN FRONT OF ALL THE OTHER PASSENGERS AT THE GATE, NOBODY DOES! (WE

WERE WITNESSES OF THIS HORRID & DISGUSTING BEHAVIOR BY UNITED AIRLINES AGAINST ITS

PASSENGERS) & ARE ALSO WILLING TO TESTIFY, IF NEED BE!

Upon boarding the flight - the very small seat in the center of the seat row (middle seat) for Mr. Luis

Ariel Gevara was Broken / it was NOT Functioning properly.

It was NOT really Safe & it was NOT able to Recline back either on this 4 hour + flight!

'Prior' to take off, Mr. Luis Ariel Gevara advised a Male flight attendant about this serious issue & seat

malfunctioning, but the Male flight attendant, just Rudely Brushed it off as if it were no big deal & just

said that he would report it to UA Maintenance dept. & just walked off! Both passengers adjacent to

Mr. Gevara who were on the window seat & the aisle seats (+ others nearby heard / witnessed this

convo).

* This was same exact Male flight attendant who Also Yelled at, Mistreated & Horribly Disrespected an

Elderly Gentleman just for asking him some Valid questions regarding the situation of our plane in

Austin, TX (AUS) on the plane for all nearby passengers to see this Horrid, Cowardly & Unprofessional

behavior against a fellow Passenger, but most importantly, against a Senior Citizen!

Note: Mr. Luis Ariel Gevara is a Physically Disabled Individual (by several Physicians) with multiple, very

Serious & very Painful Neck, Cervical Spine, Thoracic Spine and Lumbar Spine Injuries, etc., etc.

* United Airlines was made aware of these Serious Medical Conditions and Disabilities that Mr. Luis

Ariel Gevara is Suffering from on several occasions via telephone, in person at the airport ticket counter,

to the gate agents & via other comms with UA by Mr. Luis Ariel Gevara, 'Prior' to taking any of these

flights,

However, United Airlines and its Employees did NOT care nor was interested in even pretending to care

about it in any way whatsoever & instead put him in a very Uncomfortable & even Dangerous seat (the

seat was Obviously & Clearly Broken / Malfunctioning / NOT working properly), it was NOT 'travel or

passenger ready', however United Airlines Recklessly still placed & or allowed it to be in service just to

make more money & Subjecting Mr. Luis Ariel Gevara to a really Horrible & Excruciating flight! *This is in

addition to* to the subsequent series of events that followed!

* This flight was also Delayed (reasons not given) prior to take off.

Upon arrival (approach) at Houston, TX (IAH) airspace; the Pilot announced that there were some storms

to go around prior to landing at (IAH). We could NOT see anything alarming from our windows, but it

seems that some Storms had 'Passed' through the IAH area.

After a few minutes he announced that he was given orders to 'divert' to Austin, TX airport (AUS),

again, we could NOT see anything alarming from our windows, but it seems that some Storms had

'Passed' through the IAH area and were NO longer an issue ...

Upon arrival at Austin, TX airport (AUS) about 45 minutes or later; After landing, we were NOT allowed

to deplane & or disembark from the aircraft & had to sit on the Tarmac for Several More Hours (at least

SIX, 6+ hours) before finally being able to take off to return to Houston, TX (IAH) for another 45 +

minutes or so before Finally arriving at IAH!

While at Tarmac at Austin, TX airport (AUS) for MORE THAN SIX (6) HOURS +! ...

During this time -- We were basically all being kept in the DARK, we believe that the Pilot was doing his

best to inform us of what was going on but was also worried about Corporate - worried about United

Airlines Corp. offices, so something Fishy and even Sketchy was definitely going on and we (all the

passengers) could sense it as well!

NOTE: the 'Weather' had been CLEAR & or VERY GOOD for about 5 + Hours since our landing at Austin,

TX airport (AUS) & ALL sorts of other Planes were ALL landing & taking off ALL around us. Even though &

Since (from when we actually landed at (AUS) and all the way through to when we finally departed AUS

MORE THAN 6+ HOURS LATER! Any 'weather' related delay 'justifications are just pure FAKENEWS! A

TOTAL LIE, A LAME ATTEMPT AT COVER-UP!

The 'weather' issue was NOT an 'issue' and or concern at all! The weather was just fine, especially

within these more than SIX (6+) Hours that we were inexplicably, unreasonably and unfairly held

hostage at the Tarmac for!

For some reason - Our Plane was NOT! Our plane was 'grounded' & NO Valid, Legitimate & or even

remotely justifiable reason was given as to why, Except for that - the Airport officials were NOT allowing

'our plane' to take off & or return back to (IAH),

but would NOT provide us with a 'reason' as to why not! Eventually, the Pilot was notably distressed,

and you can sense he was upset & even concerned about this whole situation.

He eventually expressed his Discontent for the situation & for what the Airport officials were doing to

our Plane (all of its passengers) by 'grounding' it without explanation of any sort! They would NOT

even allow for Shuttle buses to come pick up some of the passengers who wanted to leave the place

after so many Hours of being Locked up in it!

The plane was also running out of Toilet Paper & other REQUIRED & OR MANDATORY PROVISIONS such

as Food & Water, etc... Eventually it did Run out!

The Lavatories were Disgustingly Filthy and Inhumanely Depleted of these MANDATORY & REQUIRED

resources & there was NO Toilet Paper available!

Whether it was all Gone or the Crew just did NOT want to replenish them, we will never know, but there

was NO Toilet Paper available (nor made avail.) at any of the planes two Lavatories! PERIOD!

We Subjected to a series of INHUMANE and Abhorrent events, circumstances and situation and had had

NO WATER, NO FOOD, NO TOILET PAPER, NOTHING AND UNITED AIRLINES DID NOT EVEN CARE ABOUT

IT AT ALL!

* This is where it really gets ALARMING! ... The Crew Actually told us that United Airlines Corp. offices

did NOT know where This plane was!

* Also, a few passengers were able to contact UA on their phones & they were being told that THIS

PLANE - UA1891 (EWR) to (IAH) WAS STILL IN NEW JERSEY!

*** EVEN THOUGH IT TAKEN OFF OVER 10+ HOURS AGO, BEEN DIVERTED - LANDED at Austin, TX airport

(AUS), RATHER THAN AT Houston, TX (IAH), FOR AT LEAST 6+ HOURS AFTER LANDING AT (AUS) + 4

HOURS AFTER TAKE OFF (FOR A TOTAL OF 10+ HOURS);

THEY DID NOT KNOW WHERE THEIR PLANE WAS EITHER! FOR ALL INTENTS AND PURPOSES - THIS

PLANE JUST SIMPLY VANISHED INTO THIN AIR! WOW, UNBELIEVABLE!

- UNITED AIRLINES DID NOT KNOW WHERE THEIR PLANE WAS -

- UNITED AIRLINES DID NOT KNOW WHERE THEIR EMPLOYEES WERE (THEY SAID SO) THEIR OWN

EMPLOYEES TOLD US THIS --

THE FLIGHT ATTENDANTS TOLD US THIS AND THEY EXPRESSED TO US HOW CONCERNED AND EVEN

UPSET THEY WERE ABOUT IT --

- UNITED AIRLINES DID NOT KNOW WHERE THEIR PASSENGERS WERE PUTTING OUR SAFETY,

WELL-BEING & EVEN OUR LIVES IN DANGER -

- UNITED AIRLINES DID NOT KNOW WHERE WE WERE!

- BASICALLY - THIS FLIGHT HAD 'DISAPPEARED' SOMEHOW!

- TRULY UNBELIEVABLE & THIS IS JUST THE TIP OF THIS CRAZY NIGHTMARISH ICEBERG WITH UNITED

AIRLINES!

WE ARE 100% CONFIDENT THAT WE ARE NOT THE ONLY COMPLAINANTS AND THAT THERE WILL BE

SOME LAWSUITS TO HIT UNITED AIRLINES OVER ALL OF THIS.

NOTE: Our Complete return Itinerary began in Phuket, Thailand (HKT) -- arrive on 09-13-2023 at

5PM (local time) at airport for airport processing (for Departure to Dubai (DXB) at 8:05 PM;

then from Dubai (DXB) to Newark (EWR) Departing 09-14-2023 at 01:55 AM --- However this flight

was ALSO DELAYED by more than 3 + Hours! ...

Then to Houston (IAH) --- But had ALL the ADDITIONAL issues herein mentioned to have to Endure & to

SUFFER from, etc. ...

This made our total TRAVEL, FLIGHT, AIRPORT AND ON A PLANE TIME TO BE APPROX. 42 - 46

HOURS!

ALL WITHOUT PROPER SLEEP, REST, FOOD, WATER, ETC..! PLUS, THE TIME IT TOOK US TO GET OUR

CHECKED LUGGAGE AND THE TIME BACK HOME FROM THE AIRPORT -

AT LEAST AN ADDITIONAL 2.5 HOURS! TRULY AN UNBELIEVABLE, ABHORRENT & DISGUSTING

EXPERIENCE!

NOTE: WE HAVE YET TO BE CONTACTED BY ANY UNITED AIRLINES REPS. REGARDING THIS VERY

SERIOUS AND EVEN LIFE-THREATENING INCIDENT BY UNITED AIRLINES!

UNITED AIRLINES SHOULD BE EMBARRASSED OVER THIS – HOWEVER HAVE PROVEN TO BE JUST FINE

WITH IT! TRULY DISGUSTING!

WE REQUIRE AND DEMAND AN IMMEDIATE "WRITTEN" APOLOGY, A FULL REFUND OF THE MONEY WE

PAID FOR THIS ENTIRE ITINERARY IN ITS ENTIRETY,

AS WELL AS A 'REASONABLE AND ENTERTAIN-ABLE' 'OFFER TO SETTLE' OUT OF COURT, AS WELL AS

EXTENSIVE AND THOROUGH INVESTIGATION INTO THIS VERY SERIOUS AND DANGEROUS MATTER AND

REQUIRE THAT A FOLLOW UP BE PROVIDED TO US ACCORDINGLY! NO EXCEPTIONS!

Thank you for your cooperation regarding this very urgent and serious matter!

Sincerely,

Mr. Luis Ariel Gevara

And

Mrs. Ivonne Gevara

[protected] best #

Alt. [protected]

E - [protected]@gmail.com

My wife and I were booked on the DFW-DEN_YEG flight on September 13. The flight to Denver was delayed thus we missed our flight to Edmonton.

Denver united staff rebooked us for a flight the next day. We were booked for the night at a Denver hotel, however the hotel did not honor the "text info" given by united thus we had to pay for the hotel ourselves. Other cost incurred were meals and transportation .

How do we go about getting reinbursed for our expenses.

Would appreciate your response.

Emilio Javier.

[protected]@gmai.com

7/5/23. united flights all across country delayed and cancelled. our flight delayed 6.5 hours so missed connection. had to cancel flights and tour in ireland. United reimbursed us for flights. but we lost nearly $10,000 as your chaos forced us to miss trip. since it was last 24 hours, tour group and insurance deny responsibility. we are hoping that you will offer both of us, United plus members, 100,000 miles in additional compensation, to help situation. KGM80292 - Gregory Houpt. DQT88672 - Susan Houpt

Previously spoke with Jantelle - support leader in reservations, and provided info to your compensation department / customer care team. After 8 weeks, we have no reply. that it not customer satisfaction, for loyal flyers. on July 13, you provided a delay letter, stating that this travel fiasco was as a result of your flight issues, and your inability to secure us seats on flights the next days to reach our destination. so we look for additional compensation - and 100,000 miles for each of us, would prove to be sufficient to satisfy our requirements. thank you.

Hi United Airlines,

We have been flying UA for many years from NY to IAH.

This time I had a bitter experience at the EWR airport with a person from the

bandage service section.

I had a huge back pain. Asked her if I could get a help getting the baggage on the cart, any sort of assistance.

The reply I got, "If you can not carry a bag, you think we can carry?"

This has tarnished the image of the UA.

The flight number I travelled:

UA 1536, at 07:20 from IAH to EWR. Seat no. 1E.

This complain is to bring your attention, that bad apples spoil the reputation of UA. UA do provide great service to passengers who need help. Particularly, senior passengers.

Best regards

Hello Sir / Madam,

I am writing this to you in regards to my refund with united Airlines.

I bought the ticket in January 2020 right before the COVID and my flight was scheduled for April from San Francisco to Australia.

Since it was COVID I was unable to fly and my ticket was pending. I have contacted my travel agent for the last 2 years and he keeps extending it since it was not the same fare anymore. The ticket increased to double the fare and I can't afford it. Now I can't locate the travel agent since the company is no longer in the business.

Contact the United Airlines refund department and they are declining to refund the money since we bought it through the travel agent.

I will attach the ticket and email information for reference.

Item name Document or ticket number Tracking number

Electronic ticket (Open) [protected] [protected]

Electronic ticket (Open) [protected] [protected]

Please help me!

On my recent flight UA1685 from LIH to Denver, I had requested a gluten free meal. When I received my meal, it was cold and it also contained an obvious wheat and gluten containing item:Rustic Bakery Sourdough Flatbread. When I spoke to the flight attendent, he was very short and said "I did not pack the meals". Also, there was not a dessert item on my tray; all the other passengers had a packaged treat that did NOT contain gluten or wheat. Needless to say I was quite hungry when we arrived in Denver after the 7 hr flight.

Fortunately, I had checked the ingredients on the package or I would have been in the bathroom for the rest of the flight.

I wanted to put my complaint in writing to the way my 19 year old daughter was treated on a flight from Denver, San Franciso and then to Melbourne which was diverted to Sydney. She was basically dumped in Sydney and provide no help or assistance at all after being in transit for over 24 hours. After being on hold to your customer service team for over two hours they advised she was put on a flight at 3.45pm and once again no support or direction on helping transiting to domestic and handling her luggage. She has now been sitting in Sydney for hours and no one offer of help, food, drink or support. I will never travel with United or affiliates again for the way you treated my daughter

Brett Poulton

Virgin Velocity Gold Member.

On June 25th, I left my purse behind at Gate B67 in Denver. I did not realize it was gone until just before landing in Moline. It was quickly found. I filed a claim on June 26th at 9:00am and by 9:20 had received a reply that I would have it the next day. At first I was quite happy with the interaction. The cash that was in my purse was put onto a "ready card" which we discovered had a zero balance. I can provide the account history which shows a purchase the day BEFORE I received my items back.

I have been in contact with the customer care department several times and transferred around to several other departments. Everyone said a version of "It's not my job. "

You apparently have a lot of people working for you who don't want to actually work.

Case #[protected]. Please check into this and give me some kind of feedback. KQH88279 mileage plus member.

The Flight was delayed on 8/12/23 and I missed my cruise for 2 days. Flight was suppose to leave 8:30am. We taxi out had to go back to gate due to air was not working properly on the plane. They fix that and we started to taxi again. Then we had to go back to the gate due to IT issues, then ccome to find out that was not true, the captain or pilot had timed out so we had to wait for another pilot. The new Pilot was coming from Chicago and he would get to Newark Airport around 3:00. Flight did not leave until close to 4:00. Me and my husband was in the airport for over 8 hours We had to meet the cruise in Sitka Alaska because we missed leaving Seattle WA. I had to pay for hotel in Sitka Alaska. I would like to get reimbursed for the Hotel stay in the amount of $ 294.00.

We booked an all inclusive vacation to the RIU in Guanacaste Costa Rica from 8/6/23 til 8/13/23(EWR-LIBERIA CR @ 735am). Including private Round-trip transfers from Liberia to the resort.

We arrived @ Newark airport (EWR) and headed to the quick bag drop off. We already paid for our luggage and had our documents pre verified. The "quick bag drop off" line was over an hours wait. There were only 2 attendants and the self serve kiosks were down. When we finally got to an attendant we had to wait an additional 20 minutes for a supervisor because our bar code wasn't working. Finally when we got assistance and we were told we needed to go to special luggage handling line and assured we would make our flight. The new line we had to wait on was over 2 hours and we missed our flight. Eventually when we got to the counter we were told that they apologize and that they are currently overwhelmed and understaffed. Looking at my 3 kids crying I accepted their offer to fly into San Jose Airport at 520pm. Now that is a 4 hour drive to the resort opposed to 45 minutes.

There was no charge for the new flight and we were also issued $250 in future flight credits for our inconvenience. We were also advised that once in San Jose we would be responsible for our own transportation to the resort. We also were told that this would not interfere with our prepaid return flight from liberia to Newark.

I was immediately on the phone around 730am with Vacations to go to notify them of the situation. They notified the resort that we would be late. But it took until 5pm to be notified that we had to get our own transfer.

Luckily we did and the resort was amazing eventhough we missed 1 full day. On 8/12/23 I went to confirm and pre verify our passes. United website said unable to process this request and proceed to the airport. After calling Vacations to go I ultimately found out that our paid return flight was canceled due to a now show at our departing flight from EWR. So I had to repurchase 5 more tickets to return home. I have yet had any response about reimbursement. So I basically paid for 10 return flights for my family of 5.

I have all the receipts and anything else you may need.

Thank you

Barry Bavosa

August 11 2023 flight ua908 11:00am Amsterdam to Chicago, my wife and I were brought to gate 6a at 8;45 am for our flight, bought in Wc since I can't walk long distances. we were told we told my wife would have Wc assistance in the plane. I checked with the gate personal and was assured help would be there. One person showed up with the in-cabin chair and said he had to have a second person, after 4 or 5 people came and went and most of the plane had loaded, I took my wife and our carry-on luggage. I pushed her to the plane, painstakingly walked her down the aisle to seat 21a as the flight attendant helped by pushing my wife from behind to help her along. My wife has Parkinsons Diseases so walking her is difficult to say the least. After we finally got settled in my wife had to go to the restroom, this is when the flight who helped push my wife to her seat because we were holding the plane up, told me he had an aisle chair to assist her to and from the restroom. My question is why they didn't assist her into the plane in the first place.

Reservations were booked on Jan 2023 for 5 people to travel to Israel on Oct 14, 2023. The agent that I spoke with was Valentino phone [protected] ext 403. I questioned the seats that were assigned at the time of the booking and he assured me that we would have preferred seating at no additional cost and that change would be made closer to the departure date. I have emailed AIRLINE CONFIRMATION, that is who I received the mail confirmation from, after many attempts to reach Valentino at the number provided with not response. After a 30 minute wait for customer service today, I reached a very kind person who tried to help me find out who I could contact regarding this issue. She was kind enough to make the change in our seats for our flight to Tel Aviv but I did not think of the return flights that needed to be changed. I call back and after being hung up on, calling back getting someone who knew nothing, asking for a supervisor only to get someone else ( who was also very kind) who could not help me then being transferred to a supervisor 1:30 hrs later to be told there were no notes in the file so he could not help me. This is not the kind of customer service that I had expected or received when I booked my tickets.

On or about July 31, 2023, I called United Airlines and advised them that since my wife has been recently diagnosed with heart disease, we could no longer travel internationally.

I simply need my funds due to my wife's serious medical condition. The Tracking numbers are [protected] and [protected].

I called United Airlines along yesterday and they advised me that the matter is

"Under review" I have been a loyal United customer for years now and this is the first time I have had to cancel my trip. Does United Airlines really need my $1800.00?

Please help me in resolving this issue.