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Alitalia Customer Care Service


Alitalia Società Aerea Italiana S.p.A

Plaza Almerico da Schio, 3
Italy - 00054

Customer Support Phone Numbers

892 010(Italy) 2 0
1800 223 5730(United States) 1 0
1800 112 4852(Mexico) 1 0
+39 665 649(Italy) 2 2
+1 800 361 8336(Canada) 1 0
+44 333 566 5544(United Kingdom) 1 0
+61 130 055 1080(Australia) 1 0
+32 25 511 122(Belgium) 1 0
+45 70 142 421(Denmark) 1 0
+33 892 655 655(France) 1 0
+49 697 9100 1002(Germany) 1 0
+31 206 764 479(Netherlands) 1 0
+48 801 107 700(Poland) 1 0
+7 495 221 8200(Russia) 1 0
+34 902 100 323(Spain) 1 0
+41 900 486 486(Switzerland) 1 0
+86 108 449 3134(China) 1 0
+972 37 960 766(Israel) 1 0
+81 354 138 070(Japan) 1 1
+82 222 227 890(South Korea) 1 0
+971 24 444 228(UAE) 1 0
+54 114 310 9910(Argentina) 1 0
+55 113 958 7959(Brazil) 1 0
+56 229 381 596(Chile) 1 0
+39 665 635 874(Italy) 1 0

Alitalia Complaints & Reviews

Alitalia / refund

nupur1986 on Feb 8, 2019

Booking of non-refundable ticket Due to some medical problem, I am unable to travel. But Alitalia India is not ready to refund back my Service Tax amount which I have paid to the Airline. Total amount I paid for three for approx. INR 56, out of which INR 36. If a sales is cancelled, a company...

Alitalia / delayed flights arriving on saturday 8.9.18 at 2:55 am instead of friday 7.9.18 at 13:50 pm

stanley freeman on Sep 8, 2018

My flight from Bari AZ1608 was supposed to depart at 07:25 am for Rome to connect with flight AZ806 to Tel Aviv at 09:35 arriving before the Sabbath at 13:50 pm on Sept 7 2018. Instead there were technical problems and the plane only left at about 13:30 pm for Rome. I was placed ONLY on a...

Alitalia / my luggage is broken and alitalia desk at the airport refused to accept it

Farnaz Alaei on Sep 1, 2018

Dear sir and Madam, I arrived in Fiumicino airport from Tehran to Rome at 7 am on 31.08.2018 flight Nr.AZ 757 in terminal 3. I picked up my luggage at belt 10. unfortunately I couldn't open the handle (telescope handle is stuck) . Then I found a 3-4 cm cut on my luggage so I went to Alitalia desk...

Alitalia / payment not received

akammay on Aug 17, 2018

I Cancel the ticket OUMOUU on August 1st. I was told to wait 10 business days that Alitalia would contact my credit card company to proceed the cancellation. So far Mastercard haven't received anything from Alitalia. The email I send to alitalia.brasile I don't even get an automatic response...

Alitalia / no response

DinaHerrmann on Jul 10, 2018

I have complained 4 times with no response. *Customer service and on-board service is terrible. *Food on the flight was shocking! *A flight delay caused us to miss our connecting flight. *Alitalia promised to hold back the flight for us but this did not happen. *We were travelling with two...

Alitalia / charge for baggage

Roxana Damian on May 22, 2018

Good Day, This is the 4th e email with no answer and sril my money are not back . As a reminder I was charged for a baggage first $100 and after a very rude lady called Ilene came and charged me without asking me another $285 and she refunded the $100. Without even giving me explanation...

Alitalia / refund not received

Nikhil Awasthy on Mar 10, 2018

Hello, On the 4th of March, I had made a booking from Alitalia . I had paid the amount using my ABN Amro card through IDEAL. The money was deducted from my account, but I didnt get any confirmation message from the airlines. However, after few hours, I got my booking code, but on inquiring with...

Travelocity And Alitalia / airline

JoMc on Dec 13, 2017

I feel like I'm getting the run-around regarding a refund from Alitalia through Travelocity. My name was spelt incorrectly on the airline ticket so the night before my flight, I purchased a new ticket. I was told that night when I purchased the new ticket that I would be eligible for a...

Al Italia / damaged baggage

rituparna on Dec 13, 2017

I, Rituparna and my Mother, Ms. Sarbani Pal visited Amsterdam availing ALITALIA flight, to and fro from Delhi as under 2/12/17 AZ 769 and AZ110 ( TICKET NO. 0555776794576) and return by AZ 119, AZ 2039 and AZ 770 departing Amsterdam on 8th Dec, 2017 On arrival at Amsterdam, we received our...

Alitalia / appalling customer service in regards to damaged luggage.

Dawoud on Nov 16, 2017

October 6th - returned to London Heathrow via Rome from Cairo. My suitcase was severely damaged and the outer shell cracked. I reported the damage to customer services - they offered me 35 Euro compensation. I said I wanted it reported to Alitalia - I was given an email which a duly sent...

Alitalia / delayed baggage received 3 days after arriving in rome.

Anthony J. Arigo on Nov 4, 2017

Because of the baggage delay, I had to wear the same clothes and underwear for three days. I was given the location of a department store in Rome where I purchased a pair of men's slacks, a long sleeved shirt and one pair of mens' undershorts. I purchased the clothing at the Rinascente at...

Alitalia / cancelling trip without permission

Hlna Coelho on Oct 26, 2017

My husband an I purchased an international round trip ticket on 24 th October 2017, we got an email stating that a change had been made, the email was saying if we didn't contact them soon they would be cancelling our flights and my failing to contact them . That's when the issue started...

Alitalia / Waiting for refund after Alitalia cancelled flights-No Customer service

Ruandie Minny on Sep 8, 2017

We booked flights in November 2016 for September 2017. Alitalia cancelled our flights in July 2017. The travel agency did a Refund on 12 July and since 8 September 2017 there is no refund done. I have emailed and phoned them. Even went on Facebook and twitter. They respond once and never...

Alitalia / downgrading compensation

Andy Boucher on Jun 30, 2017

Do not fly with alitalia!!! After having no choice but to purchase a premium economy seat back from rome so I could travel with my party, a several hundred dollar difference mind you, I was forcefully downgraded when I arrived at the airport. After filing the required paperwork shortly...

Alitalia / service on board

Nada29 on Jun 12, 2017

Sono incinta di 6 mesi e Oggi ho fatto viaggio Milano Linate -Tunisi con scalo a Roma Fiumicino. Sono rimasta veramente sorpresa e molto delusa dal comportamento della responsabile di cabina del volo da Roma a Tunisi. Quando è arrivato il momento di sollevare il bagaglio per metterlo nella...

Alitalia / canceled flight no refund

magste on May 25, 2017

Got an email that my flight was cancelled. The number they provided for me ot call didn't work. Found contact number after browsing the web. Customer service promised refund within 9 wks. After 9 wks called again, this time they said 12 wks. Now it is 16 wks and no refund. I try calling...

Alitalia / irresponsible, unethical behaviour

Tatiana Razumikhina on Apr 17, 2017

1. I, Razumikhina Tatiana, and my son, Sobolev Ivan, departed from Moscow (Russia) for New York (USA) on January, 11th, 2017. Flight was carried out by airline AlItalia with a 23 hour stop at the airport of Milan. Upon registration at Moscow Sheremetyevo airport we received our boarding...

Alitalia / flight cancelled and no refund

TatianaRosa on Apr 11, 2017

Almost a month to receive any information from Alitalia. I had my flight changed on March, 20th. I was informed on March, 17th then I called the call center, the assistant told me that I would have a total refund as the option that Alitalia gave to me did not fit my appointments. I already...

Alitalia / We were removed from business class outrageously at the gate

Steven Gerber on Feb 9, 2017

Confirm #DVDYVU AZ FL 610 on 9 Feb 2017. Passengers Steven Gerber and Ellen Britz. We transferred about 75, 000 Amex Platinum card reward points to A, Italian and booked business class seats for our anniversary trip back from Rome to NYC. Now Amex says they can help get the points back...

Alitalia / Non arrival of baggage

N Goswami on Feb 5, 2017

Hi, I, Natavarpuri Goswami Travelled today from Abu Dhabi to MADRID (booking reference -2MR5DH).   I deposited Luggage in Abu Dhabi and when I arrived here, I had a great shock of not reaching my Luggage. I have launched complaint' at Madrid Airport with above file reference. In fact, thi...