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CB Airlines and Air Travel United Airlines Flight cancellation
United Airlines

United Airlines review: Flight cancellation

C
Author of the review
2:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

7/5/23. united flights all across country delayed and cancelled. our flight delayed 6.5 hours so missed connection. had to cancel flights and tour in ireland. United reimbursed us for flights. but we lost nearly $10,000 as your chaos forced us to miss trip. since it was last 24 hours, tour group and insurance deny responsibility. we are hoping that you will offer both of us, United plus members, 100,000 miles in additional compensation, to help situation. KGM80292 - Gregory Houpt. DQT88672 - Susan Houpt

Previously spoke with Jantelle - support leader in reservations, and provided info to your compensation department / customer care team. After 8 weeks, we have no reply. that it not customer satisfaction, for loyal flyers. on July 13, you provided a delay letter, stating that this travel fiasco was as a result of your flight issues, and your inability to secure us seats on flights the next days to reach our destination. so we look for additional compensation - and 100,000 miles for each of us, would prove to be sufficient to satisfy our requirements. thank you.

Desired outcome: 100,000 miles to both milage plus accounts KGM80292 gregory houpt and 100,000 miles to account DQT88672 susan houpt

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