United States - 60606
On Aug. 25, I was traveling from O'Hare and checked in at a kiosk, at which the printer was broken, so I...
I was traveling to Dayton via Chicago, where I had to change the flight. As the flight 843, was delayed due to the technical difficulty, it reach 45 min after the scheduled arrival time at Chicago.
The ground staff member Mr. CDEAVAN at chicago was so rude, impolite and misguiding me that the flight has take off and that he will provide the hotel accommodation. It looked to me that he was forcing me to take the hotel coupons as he might get some commission per passenger. When I requested him to at least guide me in direction to the terminal for the connecting flight he threaten me that he will put me in the next day evening flight. As I was traveling with my 4 years kid, I was desperate to travel in the same flight as the status of the flight was showing as boarding. And before I could say anything he change me flight to next day morning.
After departure status was showing that the connecting flight is still boarding, I manage some how running thru the terminal with my 4 years kid with the stroller to catch the flight on dot.
I would not recommend anyone to travel with United flight after my horrible experience.
It is interesting to note that United Airlines has dropped the slogan, "Fly the Friendly Skies of United." Either United knows that they cannot keep tdhis promise (of "friendly skies") or they simply do not care. I believe it is the latter.
Throughout the 80's and early part of the 90's, I was spending a lot of time on planes flying for work. While it was difficult spending time away from my three pre-school children and my wife, it was some consolation to know that at least I was racking up frequent flyer miles. United had built my loyalty with the promise that if I flew with them I would some day be able to treat my family to a nice vacation after years on the road.
I did my part. I flew almost exclusively on United Airlines. This was before the days of "expiring miles." Later, my miles were broken out separately on my statement as "non-expiring" miles.
Now my kids are in their teens, and I wanted to take them on the trip I had EARNED by trusting United Airlines (i.e., that if I did my part by spending thousands of dollars with them they would provide the trips promised me). You must be able to imagine my surprise when I called to find out my balance. Instead of the 165, 000+ miles, I was told that I only had 5, 000 miles in my account. I was stunned and assumed that there must be a mistake. I was later to find that the mistake was in ever trusting United Airlines.
United made the decision that they would, in fact, expire the "non-expiring" miles. Since I hadn't traveled over the past few years they would wipe away all of these miles. I do want to point out that American, Delta, and Alaska airlines had similar classifications of miles, i.e., those that expired and those that didn't. I had much lower balances on these other airlines, since I had used United for most of my travels. This is important to bring up because (unlike United) American, Delta, and Alaska air kept my "non-expiring" miles intact.
I made frequent calls to both Mileage Plus and United. Each pointed the finger at each other. The response that I got was consistent. They needed me to fly with them over the past few years and since I didn't they didn't consider me to be a loyal customer. I pointed out that I wasn't flying with anyone during that period. Apparently, they expected me to rush out and buy a ticket that I didn't need just to keep their airline afloat.
United has made it very clear that they do not intent to live up to their promise of giving me ticket rewards for my loyalty in the 80's and 90's. I feel as though my bank account was wiped out by a criminal. The bank account was my mileage account, and you know who the criminals are.
Read the complaints of others, regarding United Airlines. Don't let this happen to you. Make a conscious choice not to end up like me. I urge you to trust your flying dollars to airlines with integrity, such as American, Delta, and Alaskan Airlines.
You will undoubtedly see many complaints that United Mileage Plus members find it impossible to use their miles (i.e., planes don't have seats available for rewards travel). I find it interesting that I had little trouble getting reward travel on American Airlines to and from Miami for a cruise that I have planned. United believes airline travel is a commodity. I disagree, and I appreciate the service provided by other customer-focused airlines.
Got a cupon to clean the air lines from the airconditioner, turn out according to the tech. that we had...
My confirmation code was CYBCZQ. I was to fly from St. Louis to Houston Texas and on to Anchorage Alaska on June 19. Due to bad weather in Houston, we had to land in College Station, Texas.
Flight CO2345 Stl to Houston
to catch flight CO407 from Houston to Anchorage.
Due to the delay my connecting flight was missed. Continental put me on the next available flight... the next morning leaving from Houston to Seattle and finally to Anchorage. Not only did I have to stay in a hotel the 19th, but I also lost a day of travel / vacation in Alaska. I was placed on flight CO 167Y departing from gate c-31 SEAT 14F and departed Houston @7:55 AM.
While making the reservations, I had purchased Access America flight insurance from the Continental web site. When I submitted my flight delay claim, I was told that I needed to obtain written verification by Continental that the flight was delayed and for what reason.
I called Continental and after two 40 minute waits, I finally obtained a website that I was to apply for this letter. The website given to me was a bogus one. So here I am stuck without reimbursement for covered expenses incurred due to Continental flight delays.
I am very disgusted with Continental Airlines and its flight insurance company "Access America".
Have already written a complaint a/b Continental's service. Just adding on - that when I submitted a written letter to Barbara Adams your Customer Complaint Manager a/f all the inconveniences & insensitivities that I experienced she had the audacity to mention that we will be sure to provide better care when we service you again. Where is the compensation for people's hard earned money? Where is the consideration to a human being's rights & privileges? This seems to have been flown out the window in Continental Airlines! I was appalled at the staff's treatment that day of my flight!! Furthermore, why would I want to patronize & promote an airlines that disregards its passengers? We know you're out there to make a buck, but at least have the decency to conceal this with some politeness in your human relationships.
I was waiting to receive some compensation in some shape or form from your complaint center, a voucher, reimbursement of money spent for purchase of new ticket which we discussed was dealt w/ horrific security issues, instead of an empty letter filled w/ nonsense!
My luggage was lost from San Francisco to Dulles Airport. I arrived in Washington D.C. in the afternoon for an evening event and morning meeting. Well, I missed my evening event and my morning speaking engagement on Capitol Hill. At midnight I was told that my bag was found and would be delivered between 1am-6am. At 7am, I was told by United that I (not United) needed to follow up with ABC Delivery. After several attempts at ABC, I finally get someone that says they didn't pick up bags from United until 7am and they need a 4 hour window for delivery. Because United baggage handlers scanned my luggage, but didn't put it on the belt, and customer services lax attitude in getting it delivered to me, I will now miss my 9am presentation. Due to the airlines incompetence my reputation is tainted and business trip to D. C. is a bust.
My wife and I went to China in August 2007. I got my frequent flyer miles, my wife didn't.
I saved the little stubs of my boarding passes, as proof, my wife didn't or lost it. We flew from LAX to San Francisco with UAL and from San Frisco to Beijing with China Airlines an affliate/partner of UAL and back to LAX.
I sent my request for my mileage with the little stubs and that of my wife, with out the stubs. What I did include was the very last, hard cover, of the booklet that was part of the stack of individual tickets for each leg of the trip.
That wasn't good enough, I don't know why? Her name was on it the date and time etc.
In 1983 I was flying alone from Oregon to San Diego. I had to change planes in San Francisco. I boarded the plane and settled in for the last leg home. Everyone had gotten on the plane. A flight attendant approached me and asked me to come with her. I did. I asked her 'What's this all about?' She said nothing, but continued escorting me to the front of the plane. When we got there, she pointed towards the gantry-way and said, 'there please.' I exited the plane, turned around and saw another person head past me into the plane. I asked the flight attendant, 'What's this all about?' She smiled and closed the door in my face.
I had no answers and only questions. I headed to the ticket counter and got no explanation either. Finally I asked, 'Did you guys overbook the flight?' The ticket agent just smiled and said, 'I can get you on another flight in 8 hours. It's not already booked.' I was a juvenile at the time (16 yrs old). I asked if that was all they were going to do for me and the ticket agent said nothing. But she did hand me an updated ticket.
I was so ticked off. All they had to do was tell me they had made a mistake by overbooking the flight. But they wouldn't. The booted a juvenile too.
I swore that I'd never give United Airlines a penny of my money as long as I lived. I have kept my promise. I am now a General Manager of a multi million dollar store. I travel each year... sometimes twice. Has United seen a penny of my money? Nope.
You United Airlines people ought to learn something from this.
When my father passed away, I needed a bereavement flight. I had to deal with customer service in India that had no compassion. They put me on flights that would take over 12 hours of flying (3 normally) and return me on a day that did not work. I finally took some flight times and told them I had a $200 credit voucher good forever. United could not find it in there system. Then they found it but only partially. They would not honor my credit. This is hours later. I then told them to use my 67,000+ miles and just book me a flight. I figured I would get the times I needed and use the 25,000 miles.
Because it was immediate, they would have to charge me 50,000 miles.
At this time, I had hardly had any sleep as my father passed away early that morning. I told them to just do it. Guess what, my miles just expired and if I paid full price, they would reinstate my miles for future use. So United STOLE my miles and my $200 credit. I finally booked a flight on Jet Blue for less money. It was one of the best flights I had. Now they want to charge extra for baggage and they are at the bottom of reported customer service. What goes around comes around.
As far as I am concerned United Airlines can go to h%*l. They rightfully deserve it. Nobody will take responsibility after repeated calls and letters. I dare United to rebut these facts!
Our flight from Sacramento to Chicago on June 03, 2007 was canceled due to the mechanical problems. We live abroad and bought the ticket via a travel agency in cash. Customer service told the ticket will be refunded soon last year and we are still waiting for a positive response. I called and emailed them several times, however no refund yet. It has been more than 7 months now. How may I get a refund of 630 USD. Plz advise smb!
I had a $49.95 dollar coupon that ended up $4,518 dollars.
I told him I was a first time home buyer and that he could be ripping me off.
The technician told me if he did half the job I would run the risk of the furnace breaking down and it would cost me 10-15 thousand to get a new one. Also told me that if I called sears they would charge me 5 or 6 thousand. I called sears 1 week later they charge 189.95 for 8 vents, $19.95 for each additional,$50 bucks for blower motor cleaning. To compare these con-artist charged $690 for 9 vents, $500 for blower motor cleaning. Just to give an idea of the major rip off I have encountered. I spoke with the person who handles the complaints and got no where.
United Air Care
90 Broughton Ave
Bloomfield, NJ 07003
We hired this company to perform duct cleaning, based on a coupon offer they had made available. When they arrived, they not only gave my wife a hard time about the coupon, they then quoted an outrageous amount for doing additional work. When my wife declined the additional work, they became irritated, packed up their equipment, charged us and left. My wife called me, visibly upset. I came home and reviewed what they had done in terms of service. Of the items billed, they did not complete the job, left the house in a mess (discolored walls, dirt on the floors etc), they had apparently filled out their own inspection report and gotten my wife to sign off on it. I called the company and discussed the issues with Nick, the office manager and stopped the check pending their completion of the job. After going backwards and forwards a few times with Nick, they agreed to come out the next evening at 5pm with a manager to fix the problem. The workman arrived at 3:45 pm, with no manager when I wasn't home. My wife did not feel comfortable letting them in without me there. I called the manager, who said they would wait till 5 pm when I got home. I got there before 5 and they had left. I received a voicemail from them saying that they had reviewed the work and felt that they had completed the service and no mess was evident (I find this hard to understand as they had not entered the house). I called the office again and spoke with another manager Claude for 45 minutes, who promised me that they would come out the next day at 6pm to finish the work. They did not show. Again a day later, they show up at the house at 8:15 am, with no appointment at the house, when I'm at work. I received a voice mail saying they were in the area and wanted my availability.
Now while I am comfortable with paying for service, this is not service in any shape or form. They have neglected to live up to their promises and I have issues with the fact they did not complete the work. I have photographic evidence of the lack of clean up, and the condition of the vents that they supposedly cleaned. There is no doubt in my mind that they failed in their contractual obligations.
15 Toth Lane, Rocky Hill, NJ 08553
Was flying from PVD to SAT on June 11, stopped at Newark NJ flight 260 while waiting to board transfer flight onto flight 260 asked several times about my police dog who was on cargo, was concerned because he was acting very upset leaving PVD, nobody would let me know how he was doing. Then got onto flight 260, I had picked out my own seat which was 16A on the internet but the couple next to me had a 2 year old laying on top of his mother acting fussy so I offer the couple my window seat where I was very comfortable and needed to take a nap because I got up at 2:30am so I could arrive early to check in with the K-9 and once I arrived in San Antonio had to go straight to work at the Sheriffs Dept. NE ays I offered to let them let the the 2 yr old have my seat so the whole plane would not be disrupted by his crying not that I wanted to move I was perfectly comfortable but the airline steward white male, not the black female began to argue with me in front of everyone stating there were no other available seats, I explained I wasn't asking for a favor I was helping out the flight and he argued with me you can ask the couple next to me, 5 minutes later he came back very rudely and stated you can sit in the Isle seat, I believe it was 18 D, then I had to put up with the man to my right complaining to his wife the whole trip because he didn't want anyone sitting next to him. When that same steward came back and asked the couple to my right what they wanted to drink he completely ignored me. He was also very unprofessional with some other customers who were trying to use the restroom while he was handing out snacks shaking his head, it was just a horrible experience and the idiot next to me kept pulling his cell phone out to see who was calling and his wife kept getting on his case but the stewards who were not doing their job did not catch him. I don't think I will ever fly Continental again!
Sent: 14 Jun 07 10:35:31 To: <[protected]@coair.com> Cc: Subject: Flight Experience Message...
Flying from LA to Sacramento, what should have been a simple 45 minute flight... First, our flight was delayed 1 hour. Then, we finally boarded only to circle the runway for another hour before de-boarding because the plane had mechanical problems. We were informed that the flight will be cancelled, but shortly after that announcement, we were informed another plane will become avalable. We waited in LAX for 6 more hours until we could resume a flight, arriving at 5AM. Because this was a business day, many of us were trying to get to Sacto for business meetings. I got one hour of sleep in a hotel with gum on the carpet, and an attendant with binoculars and a "billy club" on her countertop. All because of Untied's incompetancy, I missed my reservation at Homewood Suites. Way to prepare for the training I had to give for 3 groups the next day.
I followed up by calling the customer service number. They were a group of [indian] folks, with nearly incomprehensible accents, but with american names. The most they could offer was a $200 voucher for another of their flights. Yeah, I'm just dyin' to do that all over agian...
Today, we go to pick up my grandmother-in-law, also delayed overnight in LAX, by United. Why is it that United has over 40% delayed flights listed in the monitors in the airport, while other airlines do not?
A copy of Email to Continental Airlines:
We traveled from Toronto to Cali Colombia via Houston on July 03, 2006. We left Houston at 5:40 in the flight number 820 to Cali.
Although we arrived on time to Cali, our luggage as the luggage of many other passengers did not. Little explanation was given by local staff, no assistance whatsoever was offered, and vague directions such as “give us a phone number and we’ll contact you as soon as the luggage arrives,” “just keep going home to your final destination and we’ll contact you some time in the next two weeks” (!)
Cali was not our final destination. We were booked to leave to the south of Colombia (Pasto) that same night. As a result, we lost the connection and ended up staying stranded, without clothing, belongings and work equipment in a city that we did not intend to stay at. We had to pay from our own pockets the hotel (160.000 pesos), pay our expenses (food, hygiene products, underwear, clothing, etc.) for that day and the next ten. The next day we had no choice but to travel to the south without our luggage!
I am a photographer, I had a contract to take some pictures for the company that I work for, but my equipment did not arrive (it was in my luggage), so I could not work as it had been arranged.
After ten days of struggle, finally Continental contacted us to say that they have sent our suitcases to Pasto. By then the trip was over, the photo equipment was not needed anymore, we have spent our money and time just waiting. Continental had ruined my travel arrangements and the entire travel experience. Continental had made us pay unexpected expenses. The only feedback we’ve got from you was a pathetic “Sorry.”
At this point we are just claiming for a fair compensation for the lost time and additional inconveniences resulting from our luggage 10 days delay. We were told by Continental staffers in Cali’s airport that a compensation of $25 per passenger per day was customary. We have not receive a cent from you yet.
Well, fortunately we live in a country of laws. I contacted more than 15 passengers in the same situation during that flight. All of them are willing to initiate with me a class lawsuit against Continental. Your Company should pay for this terrible abuse, which is by all accounts very common in the infamous flight 820 Houston-Cali.
Juan Legarda and Elva Llemos
RE: Flight 820 Houston Cali
36-760 Lawrence Avenue West
North York, Ontario
I have had terrible experiences with United over the years and swear I will never fly them again. But this last time takes the case.
I flew from LAX to Cedar Rapids, Iowa on July 2, 2006. I arrived an hour and half early for my flight. The lines were really long and not moving so I went to the self check in. It said I could not take that flight as my flight was delayed making it impossible to make my connecting flight in Denver. I had actually called one hour before I arrived and was told my flight would be on time. I was upset as I did not want to wait all day at LAX. So the very nice lady at the service phone told me I could catch a flight that would be about 45 min. later than my original scheduled flight and go through Chicago. The trick was that the next flight going out would not be until the morning, so I would have to spend the night in Chicago. I told her I did not want to pay for a hotel there and she assured me that United would cover the cost and that I just had to go to special services when I got to Chicago. I arrived in Chicago around 11:30 PM and when I went to the special services counter she told me about they said the were closing and could not help me and sent me down to baggage claim office. There was a long line there and I was tired. The lady said she could not help me and that I would have to pay for the hotel and contact United later about getting reimbursed. She then gave me a pink slip for a discount at select hotels. The next day I contacted United customer service and they said they could not reimburse me despite the fact I had the lady's name and ID. I also tried at the airport the next day with no luck. After numerous calls for help I finally got someone who said they would give me a $100.00 coupon for another flight. I did not want this, but since I could not get the money back I took it.
Now of course that means I have to use that stupid airline again. So I book a flight to Portland from Burbank online and put in my coupon number. I get back an itinerary that is not what I booked, but is from LAX to Portland and different times. I call the customer service again( and by the way I always get their India office and have to talk to people I can barely understand). They said they could cancel that flight and I would have to rebook it. I said what about my $100.00 coupon and he said I could not reuse it. After much argumentation and persistence and calling back I got a supervisor to rebook it properly with the discount. But when I saw my itinerary it charged me the full price. I had to call again and they assured me they would give me the $100.00 credit. After two days it finally showed up. But I spent about four hours on the phone trying to get a $100.00 discount which should have been reimbursed for my hotel. I swear I will never fly them again after I take this flight and use my 66,000 Frequent flier miles. I was saving this for Australia. After that I am done. I think more people need to write their complaints and while I was on this last flight I heard many customers complain and one took my name on a list where she is writing to Congress and the FAA about this airline. They do not care about their customers so why should we care about them.