Ulta Beauty review: I ordered a Dyson wet to dry straightener on line for my daughter

I placed an online order for a wet to dry straightener on October 4, 2025. Order number M183946149 using my discover card ending in 7436. The shipping said delivery was expected on Thursday October 9. I received an email on October 7 stating it was delivered. I didn’t receive it but sometimes it takes an extra day or so. On Thursday I read the email and it showed a picture with the tracking details. The problem is that is not my door they delivered it to. I don’t know what apartment it is. My apartment is 6 M and I gave a wreath on my door. There is no wreath or apartment number. I have 150 apartments in my building. I don’t know where the package is? I checked in the lobby by the mailboxes, the delivery bin area and also the management office. I call Ulta on Saturday to state the issue. I was told someone would notify me within 24-48 hours. On Tuesday haven’t heard anything So called again and was told the issue was being escalated and also someone would notify me. Again no phone call or email. Call Thursday twice same response the matter was being escalated someone would notify me again 24-48 hours. Still no call. So Friday the 17 called again abs requested to speak to a supervisor/manager to get another employee acting as if he was a supervisor. Was on the fall at least 45 minutes. This way very frustrating to deal with. Could not speak to an agent from the United States anytime I asked. Finally I received an email stating that my straightener was delivered and I will not receive a replacement or a refund. I’m not saying it wasn’t delivered but it wasn’t delivered to the proper apartment. I explained to the agent this was a birthday gift for my daughter. Her birthday is tomorrow and this is what she wanted. I hope this matter will be resolved in a timely and peaceful manner. I look forward to hearing from you. My number is [protected]

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