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Elixinol
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Elixinol
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4 complaints
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7:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Elixinol - Received part order and charged more than the invoice

I have purchased cbd oil from elixinol several times in the past. The goods have arrived on time and as described. This time - elixinol uk order confirmation your order #u000001036 - I have received half of my order for two 10ml 10% cbd tinctures. Only one bottle has arrived and my card has been charged a few pounds extra than the invoiced bill for two bottles. Worryingly the company have not responded to four emails sent on consecutive days requesting information regarding the remainder of the order.

Desired outcome: Fulfill the order and at the agreed price

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3:12 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On ‘Cyber Monday' November 27, 2017 I ordered CBD oil from Elixinol LLC (580 Burbank St. Unit 155 Broomfield CO 80020 - email address - [protected]@elixinol.com) over the internet for a Buy One Get One Respira Hemp Oil 300 mg. (order # 38566EXL.) I received an electronic receipt from Elixinol that showed I had been charged for 2 orders. I texted them that today...

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8:46 pm EDT

Elixinol - elixinol 300 cinnamint

So disappointed after reading reviews stating this was working for pain. It did nothing for my back pain and when I used it for a migraine, it made it worse. When you have been dealing with chronic back pain for years, you just want something that makes it bearable. I tried using this over a period of days and nothing, didn't work at all. I just want my money back.

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12:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made an order with Elixinol and they immediately charged my card. They took my money but I did not receive a confirmation message and they did not give me a tracking number. One weeks later I called customer service and asked about the status of my order and they asked me to wait and I was put on hold. They finally came back to me 20 minutes later and...

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