StrawberryNET.com
Reviews and Complaints

Hallo

the company's employees lied that my parcel had arrived. Within one day I received three different and completely contradictory messages from them regarding my parcel.They told me to go around my the neighbors and ask about the parcel and when I looked at the link they sent me, it turned out that they had sent it to a completely different town in the UK. When I looked at the link they added to me as confirmation of receipt, it turned out that instead of sending it to Chester, they sent it to Northampton.

And they didn't want to verify it or give me my money back.

I don't recommend That company. The service is totally a joke.

I regret I choose that Company but never ever again.

I’ve been loyal customer for more twenty years and have regularly purchased from Strawberrynet. I placed an order and queried my missing loyalty discount. I was told that it no longer applies and that the structure has changed. I told the customer service representative that I would cancel my order if that was the case. They confirmed that the order was cancelled and would get refunded within 2-3 days. 10 days later I haven’t received my refund and was told that I will need to wait another 5-7 days excluding weekends and public holidays.

It is very frustrating to deal with this company and I will not recommend this company

I gotta say, I was pretty excited when I stumbled upon Strawberrynet.com. The prices seemed too good to be true, and as it turns out, they were. First off, the prices you see on the site don't include VAT, which means they're actually 20% more expensive than they appear. And if you do end up getting charged VAT to receive your parcel, good luck getting a refund - they say they'll do it, but they won't.

But that's not even the worst part. Delivery takes forever. I mean, weeks longer than they say it will. And get this - the stuff is coming from China. Now, I'm not saying there's anything wrong with that, but it would have been nice to know upfront. And if something goes missing in transit, it's up to you to prove that it didn't arrive. Even though they're the ones who sent it in the first place.

And don't even get me started on refunds. They're basically impossible to get. So, if you're thinking about giving Strawberrynet.com a try, I'd say don't bother. Stick with the big names like beautybay.com, cultbeauty.com, and feelunique.com. Trust me, it's not worth the hassle.

I've been a regular customer of Strawberrynet.com for over a decade now, and I've always been satisfied with their products and services. However, my recent experience with them has left me feeling quite disappointed.

I placed an order on August 30th, 2018, and according to my order status, it was supposed to be shipped out within one day. However, it took them 15 days to start shipping my order, which was quite unusual compared to my previous experiences with them.

I patiently waited for my order to arrive, but even after a month had passed, there was no sign of it. I kept checking the website of the delivery party, but there were no updates about my package until September 4th, 2018.

Feeling frustrated, I decided to reach out to Strawberrynet.com for help on September 24th, 2018. They assured me that they would follow up on my order and get back to me as soon as possible. However, it's been six days since then, and I haven't received any updates or notifications from them.

As a loyal customer, I expected better service from Strawberrynet.com. It's disappointing to see that they've let me down this time. I hope they can improve their services and ensure that their customers receive their orders in a timely and efficient manner.

I recently had an experience with Strawberrynet.com that left me feeling disappointed. I placed an order with the promise of free shipping, but unfortunately, my products never arrived. I reached out to customer service to inquire about the status of my order, and was met with a response that left me feeling frustrated.

The representative informed me that orders shipped by non-registered post are sent at the risk of the customer, as no tracking is available for such shipments and a signature is not required for delivery. They went on to explain that the company cannot accept claims for loss or damage in these cases, and that they generally recommend customers send their orders via registered post.

While I understand that this information is available on the website's FAQ page, I have ordered many times with this type of shipping from various countries, and have never had an issue like this before. It was disappointing to learn that my order was essentially lost in transit, and that there was nothing the company could do to help me.

To make matters worse, I later discovered that the products I had ordered were actually available for a cheaper price on a local site. I regretted my decision to order from Strawberrynet.com, and would caution others against doing the same.

Overall, my experience with Strawberrynet.com was not a positive one. While I appreciate the company's transparency about their shipping policies, I was disappointed to learn that my order was essentially lost in transit. I would advise others to consider their options carefully before placing an order with this site.

I recently stumbled upon Strawberrynet.com and was thrilled to find a high-end dermaolgica cream at a fraction of the cost. As a UK customer, I was not informed that if my order exceeded ?39, I would be required to pay customs fees upon collection. To my dismay, I was charged ?15.58 upon receiving my package. I promptly sent in my Royal Mail receipt and delivery note, but unfortunately, I had forgotten to scan the label on the outside of the package, resulting in my inability to receive a refund. This experience left me feeling frustrated as it would have been more cost-effective to purchase the product in the UK. I reached out to Strawberrynet.com to express my concerns and suggested that they make this information clear for UK customers, but I am doubtful that they will take action.

Furthermore, I noticed that the container of the product I received was not identical to the genuine article. This was disappointing as I had hoped for an authentic product. Due to these issues, I will not be purchasing from Strawberrynet.com again.

Overall, while I appreciate the affordable prices on Strawberrynet.com, I caution UK customers to be aware of potential customs fees and to thoroughly inspect products upon arrival.

I recently made a purchase on Strawberrynet.com for a Decleor serum. I was excited to find that the price was $20 less than other websites I had checked out. However, I soon realized that I should have done more research before placing my order.

As soon as I hit the order button, my credit card company notified me of an international transaction being charged. It turns out that Strawberrynet.com is based in Hong Kong. I became a bit worried and decided to search for reviews of the website. Unfortunately, I found many people claiming that the products they received were not authentic.

I quickly cancelled my order within an hour of placing it, but to my dismay, I found that they had still billed my card. It has now been 7 business days since I cancelled my order in May 2015, and I am still trying to get them to credit my account.

In my most recent correspondence with them, they told me to wait an additional 2-3 days and if I still don't receive a credit, they will check with accounting. This seems like a long and drawn-out process to me. Companies that I typically buy from online do not bill me until the shipment is made, and Amazon credits cancelled orders within a day.

I realize that this situation was my own fault for not doing enough research before making my purchase. I would advise others to do their research before making a purchase on Strawberrynet.com to avoid any potential issues.

and damaged, with some items missing. It was a complete nightmare.

I had heard about Strawberrynet.com from a friend who had ordered from them before, but I wish I had never listened to them. My experience with this website was a complete disaster. I waited for over 55 working days for my order to arrive, and when it finally did, it was a mess. The parcel was all squeezed and damaged, and some items were missing. I couldn't believe it.

To make matters worse, I had to contact the post office several times to confirm the value of the goods and pay an extra 65 USD for local delivery and customs. And even though I had been told by Strawberrynet.com that all costs were covered, I didn't receive a refund for any of it. The customer service was the worst I've ever experienced. They were unhelpful and didn't seem to care about my concerns at all.

I would strongly advise anyone not to order anything from Strawberrynet.com. It's not worth the hassle and the disappointment. I don't know what's going on with this website, but it seems like they're trying to close it down and run away. Don't be fooled by any positive reviews you might see online. My experience was a complete nightmare, and I wouldn't wish it on anyone.

I recently made a purchase on Strawberrynet.com and was hoping for a smooth and hassle-free experience. Unfortunately, that was not the case. I placed my order and paid before their cutoff time for same day delivery, but I wanted to make sure that everything was in order. So, I tried calling them multiple times on different phones, but to my dismay, no one answered.

Feeling frustrated, I decided to take matters into my own hands and called the courier to track down my order. However, this was not supposed to be my responsibility as the customer, as the courier was supposed to contact StrawberryNet directly. After some back and forth, I finally received my item on the 3rd day of ordering for same day shipment. But, I had to go through the hassle of arranging to PICK UP my order at the courier's office on a Sunday.

I spent all of Saturday working out the details with the courier because no one at StrawberryNet answered my calls or emails (on working days). This was extremely disappointing and made me question the reliability of their customer service. It's been 6 days since this incident occurred, and I still haven't received any reply or feedback from StrawberryNet.

Overall, my experience with StrawberryNet was far from satisfactory. The lack of communication and customer service was frustrating and made me feel like my order wasn't a priority. I hope that they can improve their services in the future to avoid similar incidents from happening to other customers.

So, I decided to give Strawberrynet.com a try after reading some good reviews online. However, my experience with them was not so great. I ran a search on another engine and found this page, which confirmed what I had just experienced. If I had known about this company's problems, I would never have placed an order with them.

I had to pay over ?30 for a cream because of my skin problem, and I found out that this company is not based in the UK. To make matters worse, I received a card from the postman requesting an additional ?15.27 for a custom charge. Can you believe it?

This company is dishonest and scrupulous. I would not recommend ordering from them. It's better to order from a company that is based in the same country as you. At least then, you can drive down and tell them exactly what you think of them and request a full refund.

Overall, my experience with Strawberrynet.com was not a good one. I hope this review helps others avoid the same problems I had.

I'm telling you, don't even think about using Strawberrynet.com. I made the mistake of buying some La Prairie skin care products from them, spending a whopping 230 bucks on the stress cream and 170 on the serum. But guess what? They were both fake! I mean, come on, I know what the real stuff smells like and these had a totally different fragrance. I even took them to a store that sells the product and they confirmed my suspicions - they were fakes.

I'm so mad right now. I've been shopping with Strawberrynet for years and I always thought I was getting the real deal. But now I'm starting to wonder if they've changed hands or if they're just straight up cheating their customers. I'm telling you, I PROMISE YOU, these products weren't real. And to make matters worse, my credit card wouldn't even process the transaction because it said Strawberrynet wasn't a reputable site. But I forced it through because I thought I knew better. Boy, was I wrong.

I've been trying to return these fake products for ages now, but all I get are messages back from Strawberrynet that make it seem like they don't understand me. It's like they're not even trying to help me out. So please, please, please, BEWARE of Strawberrynet.com. Don't risk it.

constant emails and texts.
driven mad by this.
how to stop it?
would certainly never order from them again.

I bought a Shiseido suncream and it was thicker than usual. When i was about to put it to my face i realise it smell like glue. I did not wear once cos i was scared to ruin my ski
I believe its really wromg and unfair sell productos saying it is original when is not and i am discusted as it can creat lot of problem to our skin.
You buys should be shame of doing it as it is a crime

I made an order on 26th of April, According to the site content: estimated delivery period 14 days. My poor parcel stucks in Singapore for 2 months already! I exchanged countless mails with cs team, which is totally useless! They refuse to make a refund, and in the same time they cannot specify delivery date! And I'm not alone, just check their Instagram there're tons of complaints. In my opinion if you cannot handle "pandemic situation" stop the service, but don't make customers pay for your constants.

I had placed an order ( order no. [protected]) for perfume on 7th July 2019 by paying the amount in advance. As per the delivery terms, it was supposed to be delivered within 21 working days. Almost 26 working days have passed, but still, the product is not delivered. I have emailed them several times for refunding back the amount, but I get a standard reply that they require 14 more days to deliver.

I request you to please refund my amount in 7 days.

Dear Sir / Madam,
We have ordered Shu Uemura Blanc:Chroma Brightening & Polishing Gentle Cleansing Oil - 5 nos on 21st June 2019, Order Number - [protected] but, still we didn't received the product .Kindly send us know the contact number of concern person for further communication to info@nachster.in, otherwise send us the procedure to cancel the product we can't wait for so long period.Please do the needful as soon as possible.

Thanks & Regards
Bhuvaneswari P
Bangalore, India
[protected]

I was charged £35 for a roc cream and discounted Dior primer down to £17
Vouchers were meant to be taken off costing whole amount down to £25
They e mailed to say the Dior primer was out of stock and still charged me for it
After asking for this to be looked into I was cut off and told the query was closed
Terrible behaviour. Thought they were reputable company but clearly not.
I would like my money refunded please. Especially as they charged me for something they didn't even have in stock. Shocking way to treat people.
Sales ref number : 179020
J.Benedict
Honeyred.[protected]@gmail.com

Because what they dont tell you is that they make use of the South African Post Office delivery (which is a dysfunctional and non operational organisation) and you will never get your package. They only share with you that they use this organisation ones your order is shipped. By then off course you are not allowed to cancel the order.

I ordered perfume for my Mother's birthday. The order was 15 August 2018. Up to today 7 November she has not received the order. Strawberry.net's response is keep waiting. Maybe one day it will be delivered. They dont want to return my money even after all this time. I am out of pocket and they just say 'contact the SA Post Office". No one at the dysfunctional SA Post Office replies to email s and I am in Singapore. So all I can do is warn anyone interested in baying from Strawberry.net for South African delivery to NOT DO IT. It will never be received and they dont care.

The company's website is malfunctioning: charges were made via PayPal but the website did not allow me to log in to review and verify the purchase, charged amount, and delivery address. I immediately contacted the customer service via email, however, the representative was unable to address site problems within the appropriate time, resulting in further complications with the delivery (the package sent to a wrong address). Three days later, the management did not provide me with a reasonable explanation for occurred problems and did not remedy the financial loss. The last email I received stated:
"Dear XXX,
Thank you for your email and we are sorry about your unhappy experience.
I've forwarded this issue to our relevant team for detailed checking. We will get back to you as soon as possible.
We sincerely apologize for the inconvenience this has caused.
For the meantime, if you need further assistance, please feel free to contact us again.
Kind Regards,
Julie Ann | Customer Services"

I have just sent all my details.
I am a customer of StrawberryNet.
Have provided a few minutes ago all this issues regarding my order which I paid with my Mastercard, ending ...7164, expiry date 01/21.
I am so frustrated with the lack of customer care, after using this company over several years.

As I have cancer, and just had chemo today, I am too tired to re-write all over again.
I did respond to them as per their Order Template Confirmation to the Manager, [protected]@strawberrynet.com.
I would appreciate this sorted asap.
Joanna Sobolewski