Three days ago, I tried to place a simple online order that consisted of a hair straightener and a free...
I really do like the products that Ulta carries and have spent hundreds of dollars at that stores. The...
Guess what happens when a manager wrongfully accuses a customer of stealing? Nothing!!! They keep their job. The customer for the horrible experience...oops sorry!
Hey Ulta, do you really give bonuses to employees that catch shoplifters? Maybe a few lawsuits will change the way you look at your customers.
I purchased a starter kit for liquid keratin. It didn't work so I took it back. It cost $69.00 plus tax. the clerk at ULTA (I live in Austin, TX) would not give me a refund because I had used more than 3/4 of the small bottle of product. I told him, that because of my hair type and length, I had to use as much as possible but that the larger bottles were almost full. He wouldn't hear of it and told me to go online to customer service which I did. ULTA emailed me a day later telling me to contact the manufacturer. I emailed ULTA telling them the manufacturer did not make the refund policy, which is unfair. I have not heard from either one of them. I'm filing a complaint with the Texas Attorney General for unfair practices and the Austin Better Business Bureau.
I recently purchased some Dermalogica products on Ulta.com. that I was so excited about. I spent over $140 on the products. One of the reasons why I ordered them on Ulta was because their Advertised Specials showed that I would receive a free Dermalogica Microfoliant with any order over $40 thru April 3 (two weeks away). I didn't purchase the product, specifically b/c I knew it would be coming with my order.
Well, I received my products in the mail, but no free gift. So I called them and inquired about what happened and if I could still get my free gift sent to me. The woman on the phone was nice, but pretty clueless. She didn't know how to navigate the website and asked me SIX times what product I was supposed to receive! After thirty minutes on the phone, she told me that she had all my info. and that customer service would call me back tomorrow about my order. What! Isn't the point of calling customer service to talk to someone in customer service?!? But whatever, I said "Are you sure someone is going to call me tomorrow?" She said "Yes, absolutely." So imagine my surprise when I didn't receive a call the next day. So I tried to send an e-mail instead. A couple days later they e-mailed me back with a blunt response. "Sorry for the inconvenience. The advertisement states while supplies last and we ran out. Sincerely, Ulta.com"
The page I was looking at (which was the virtual advertisement), DID NOT SAY "while supplies last". Why should I be held responsible for their mistake? So, I called customer service again and the customer service person tried to give me the same spiel as the e-mail response I received. Her response: "If I give this to customer service, they are just going to come back and say that we are out of the product."
I kindly asked to speak with a manager. I told him that one of the reasons why I purchased the products was so that I could receive the free gift. The manager said, "Well, I am looking up the product right now and it says we are out. You can return the product online or at the store for no charge if you would like. There isn't anything I can do." I was so pissed!! I responded, "That seems like a lot of trouble for something that wasn't my fault. Can you send me a free full size product of something else?" He said "No". Finally, after a lot of trouble he agreed to send a $10 gift card. In the future, if I ever need to order body, skincare, or makeup supplies (which I do quite often) I will NOT choose Ulta.com. They only caused me frustration and totally wasted my time.
I was at you Mesquite Texas store yesterday July 8 2009 and had a Master Card gift card for $50.00 I had two "Clean" brand products to purchase for 62.12 I told the boy at the front counter that I wanted to pay the difference in cash. He did not know how to do the transaction and I asked him to get someone that knew how to handle the gift card and cash. He said that he knew how to do it and there was no money on the gift card. I told him that I had just called the card company and they verified that there was indeed $50.00 on the card. There was a coustomer behind me that was trying to tell him how to use the card but he just wasn't interested. I left the store without the clean products that I really wanted. I had driven 15 miles to the Ulta location to get them. I was able to go today and spend my gift card with NO problem at Sephora. I think the boy at the check out counter needs a little more training and a to learn to be less rude to your customers.
I decided to go with Ulta for my wedding needs. First, I wanted my hair colored and highlighted. My only explicit request was medium brown hair-- NOT BLACK. Well. Black is what the idiot dyed it. She was later scrubbing my hair raw with this product they call a Malibu trying to fix her ### up. The main stylist/colorist said she was "unable to" color my hair a light to medium brown without red in it. My hair is naturally dark, but not black, so I don't know what her problem was--I've had it dyed that color many times. My hair was later colored by another salon and was in very poor condition due to that idiot's handy work.
Next, I kept asking for a professional make up artist, which they claimed they had. I did a "practice" run with a girl that appeared 16 and seemed to know nothing about makeup and then they tried to charge me for it. I ended up getting my makeup done by the stylist (who isn't a makeup artist, just a general beautician) although I'd been promised a professional--I could have done it myself for that kind of money. Finally the coup de gras. I had wanted both my veils on top of my head--next thing I know, the idiot has placed the 2nd Cathedral veil at the nape of my neck where it doesn't open up after having done my hair already and I was running late.
No time to change it up. I was livid. Now every time I look back on my wedding pictures I cringe at how much I hate how she placed my 2nd veil. I HATE my pictures.I look like some parrot with a towel draped at my neck. It looked like ###. I was so busy and stressed that day and running late I had no time to change it around. I would never ever recommend Ulta and their group of ###s to anyone.
Married in June 0f 2009
went to have my 2 grandsons hair cut and the cost was outragous first of all. they charged 25.00 each. the...
I hope I am speaking about the right person. This person is a heavy set japanese looking woman about 40. She states she is the gm of the store in Tucson, Az at the Park Place Mall. This person should NOT be in customer service nor in any line of service. She is one of the most arrogant, rude, women I have ever met. She treats her customers as if they owe her something, doesn't have the time of day for them, and feels that she can do no wrong. My experience in the store was absolutely horrible. No one paid any attention to me and the only time I asked for help, I was treated as if I were an imposition to the store. I asked for help on selecting a shampoo and I was made to feel as though I interrupted the daily chat session at the cash registers. Disdain and rude behavior is not what I came for, assistance was. I will never step foot into an ULTA again, nor will anybody I can warn about this vile store. It is nothing more than a poorly run Walgreens, and who would get their hair cut at Walgreen's? This dirty, disfunctional place should be banned from the Park Place Mall and go back to residing next to Pets Mart. But then, who would take their pet to an ULTA? I hope that you discipline your employees or at least let them know they are not meant for servicing customers. Unfortunate shopper in AZ.
I was in not too long ago at the Upland, CA location. The sales associate (Jessica) who had rung me up had...
For the 2nd time in less than one month, i've had a bad experience with ulta. Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a tuesday evening after the sunday sales ad came out. Several advertised items were already out of stock. I was told a truck should be in on friday, I should return then to see if any of the items came in... Well guess what??? It happened to me again this week. I went in on monday morning 8am (Holiday hrs) to purchase a few things that were advertised. I was successful with one item, the other 2 item's were completely sold out. When I asked the associate if the 2 item's were sold out, she said "i'm sorry, yes they are, but we will be getting a truck in on wednesday. You can check back then."
No thanks, I will not waste anymore of my time!
On July 22 I received a hair relaxer from one of the hair care specialist in the Ulta salon. The initial consultation went well so I assumed that I would be able to trust this stylist. This assumption proved to be a huge mistake. I received numerous chemical burns to my scalp due to the stylist stepping away and answering a phone call in the middle of my service (For those who are not familiar with hair relaxers, there is a small window of time that a relaxer can process; if it stays on ur hair too long, it can result in irritation and scalp burns) Since chemical burns are not fully visible until after 24 hours, I was not aware of the severity; however when I fully examined the extent of my burns I called the salon promptly to speak with the manager Michelle. To add insult to injury, Michelle was not willing to give me a full reimbursement and when I showed her my scalp and pictures she seemed less than concerned. The only way that I received all of my money back, was to call ulta headquarters (four times) and speak with christian who then had to call the store manager to force them to give me a refund. I am truly shocked and disgusted at the fact that I, the customer, am burned from a neglectful stylist and then refused reimbursement. CRAZY!!!
I ordered merchandise from Ulta and it was damaged by UPS. UPS returned the items to the company. I never was notified of what happened and had to track the package to learn of the damage and the return. I then contacted "Ulta customer service" via e-mail 3 times with no response. Next, I called and was told they didn't reship items. Mind you, this was not an item I returned. I was also told I would receive a credit in 24 hours 36 hours later, no credit. I called back and was informed that I would receive a credit 30 days after the date they had received the shipment. I could possibly understand the delay if I returned items myself, but this is poor customer service. I don't receive my items, I didn't receive notice of what happened, and it has been over a month, and I am still waiting on my refund.
I'm very disappointed in Ulta after my experiences with them. I went there and had my eyebrows done, I had an allergic reaction, which ok that's fine because I have sensitive skin. I bought some products from them, three of the products were on sale, upon review of my receipt when I got home they over charged me on each of the sale items.
But the icing on the cake was tonight. I went on their online store. I needed to get some presents and couldn't get to the store because we're snowed in. Tonight is the deadline for holiday shipping, if my order doesn't go out tonight I will have to pay extra for shipping.
Problems with my experience with them tonight, several products that are suppose to come with a free gift with purchase. The free gift isn't registering. Annoying but not what really mad me fed up with them.
I go to checkout and wouldn't you know I get a message saying their site is undergoing scheduled upgrades. Why would you schedule upgrades that prevent someone from placing an order on the night of a big deadline. All orders have to be placed tonight to make it there for christmas and their site won't let you order.
So now I can't place my order for it to get there for Christmas unless I pay extra for shipping. Is this a coincidence or a planned way to get more money out of people. I've been trying for four hours to place my order and only have an hour until free shipping that will make it on time ends.
Honestly if I get this order sent out it will be my last time shopping with them. I'm thoroughly pissed off.
Ulta cosmetics in currently under investigation by several govt agencies for discrimination against an...
Okay so they had this big "makeup even" and one of the associates there got me to sign up for the...
Guess what happens when a manager wrongfully accuses a customer of stealing? Nothing!!! They keep their job...
I honestly cannot give a review on the quality of the ulta salon in burbank. I can, however, tell you all how RUDE the salon manager, JACKIE is. I made an appt a day in advanced to get my haircut there since they are a participating Locks of Love salon and I am interested in donating my hair. The Locks of Love website clearly states in its guidelines that layered hair is acceptable so long as the longest layer is at least 10 inches. It states, "Shorter hair (6"-10") will be separated from the 10" and longer lengths and sold to offset the manufacturing costs. Although the shorter hair cannot be used in the hairpieces, it still greatly helps to reduce costs".
Sunny, the hairstylist I made an appt with said that she would do the cut, and measured my hair to make sure that I had at least 10 inches. Just before she was about to divide and ponytail my hair to cut it, the manager approached us. She made a huge commotion about how my hair is not appropriate for a Locks of Love donation because it's layered. I point out to her what is stated in the guidelines of the website and she defensively replied, "Well, any other ulta can approve it, but it's not going to happen in my salon". And proceeded to walk away.
I was outraged. She was clearly causing a scene and placing me in an embarassing situation, which was extremely unnecessary. On top of her outrageous unprofessionalism, her claim of not being able to accept my hair had no validation whatsoever, while I was going off guidelines from the Locks of Love website. If she did not want to accept my hair for whatever reason, there was definitely a more professional approach she could have taken to explain herself. In addition, her reasoning behind not accepting my hair should have been shared with the rest of the staff at the salon so that future futile bookings will not be made. I made a 30 mile trip to this salon which ended up to be the most disappointing day I've ever had.
Thank you JACKIE for wasting my time, energy, gas and afternoon.
I love Ulta and have never had a bad experience. But I think it is ridiculous that customers are being...
My best friend got married in March, and all 7 bridesmaids went to Ulta for pre-wedding makeup and hair so we'd know what to do the day of the wedding. We were charged $65 for hair/makeup. We asked the MANAGER of the salon if she knew someone to do our hair/makeup the day of the wedding AT the venue.
She stated that she and a co-worker would do our hair makeup for the $65 each.
They arrived at 9am for a noon wedding. They did the mother of the groom and bride first. When they got up to pay, the manager of the salon said, "that will be $95 each". We were SHOCKED. When they asked why the price increase, they stated, "it's our parogative".
Needless to say, us bridesmaids only had $65 each on us, so we said, no thanks and rushed to do each other's hair and makeup. They charged the bride $145!!
On Monday, the mom of the groom called the local Ulta and asked WHY the price increase. The district manager said--NO ONE FROM ULTA IS ALLOWED TO WORK OUTSIDE THE SALON!!
WE'D BEEN HAD!!
So the district manager starts doing some research and discovered these two con-artist had 17 brides who came into the salon --and never came back the day of their wedding. Because these two went to the venues and OVERCHARGED them!!
Then again, there's no telling how many brides they shafted !!
I understand, these two no longer work for Ulta. But BEWARE!!
Only have your hair/makeup done in the salon--if they offer to go to the venue, ALERT MANAGEMENT!!