Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - returns
A week ago, my friend (who doesnt shop at ulta or sephora) bought a Perricone MD product for my birthday and stupidly (ill admit) didn't request a receipt or a gift receipt. I requested to exchange said item for another as the boxes look pretty similar an employee with short dark hair named Karlee ? (employee) told me I couldn't exchange it because she didn't know if I had purchased it there and I had another return with a receipt, she accepted that one but not the other one and told me "Sorry! Have a nice day!" I was humiliated because the other customers looked at me as if I had stole it and tried to return it! I am a diamond member, i have the money to buy from you! Why would I steal it? I looked to see if there is a policy with those because i thought i was in the wrong and there is a policy for return without validation and thats store credit.
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Store - 2779 S Market St, Gilbert, AZ 85295 Employee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777 Gift card Service MangerGiving a Voice to Consumers
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