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Sun Tan City Customer Care Service

Sun Tan City, LLC

445 E. Market Street, Suite 310
Louisville
Kentucky
United States - 40202

Customer Support Phone Numbers

Work days:
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun9:00 AM - 8:00 PM
 

Sun Tan City Complaints & Reviews

SunTanCity East Townes Madison,WI / Tanning services

Ka
Karri warnock on Jan 16, 2017
On jan 16, 2017, I arrived at 7:45am cst for a tanning session at this salon. I noticed that there were no lights on at all, and since I have personally been involved in 8 other instances when employees failed to show up, I called the corporate office at 7:56am to report that this salon...

Sun Tan City / Everything

Ge
Georgie Rhodes on Jan 3, 2017
I went last week to pay on my account.. $29 for the faster bed.. then I went to a different location here in Nashville, tn and was told I owed $29 more.. I wasnt even told at the last one that it was for last months... then the location I was at today it was very nasty and the worker wa...

Sun Tan City / Service

Ni
Niki93 on Nov 26, 2016
Hello, I am a regular at Sun Tan City in Winchester ky. I love the deals and the employees were always making me feel at home. Well about a week or 2 ago I had used a $100 bill on a $33 total at Sun tan city. My change would have been $67. Well the store clerk did not count back my change...

Sun Tan City / the workers

Re
Reviewer26068 on Feb 6, 2016
First of all the workers are very rude and do not know how to talk to customers. Secondly, they have done this multiple times when I ask to be put in a bed for a certain time they have just done the full amount. When you ask a worker to put you in a bed you don't think you have to keep...

Sun Tan City / Customer service store managers

Re
Reviewer12118 on Dec 1, 2015
The staff at sun tan city are all incompetent, no brain, trash. They steal your money and act like they can never refund you anything. I went in to specifically cancel a membership a week prior to the first of the month was guaranteed this had been taken care of come to find I am charged...

Sun Tan City/sunless tan / Customer Service/policies

Ra
Rangersgrl on Jul 15, 2015
I purchased a sunless tanning package. I received two sunless tans a month. I didn't use these in the winter so they built up so that I have 14 on my account now. I froze my account since I had so many. I thought I would use these and get them down before I unfroze my account. Then I...

Suntancity.com / They haven't sent my card and no news from them

Me
Megaz on May 21, 2015
I paid for the membership on the website www.suntancity.com. I waited for the card and confirmation info, but these jerks simply ignored me. They haven’t provided any info and I still have no idea what to do now. I was upset that I wasted time and money. Please, post comments if you can help me. As well as share your views about this website.

Sun Tan City / Bad service,

Er
erica walls on Mar 3, 2015
Sun Tan city will set you up with an auto pay, and on it's customer service line tells you to just go in and cancel when you want. You can but you had better make sure they put it in writing. Just asking an employee and them telling you it is done apparently means that they will keep...

Sun Tan City, Greenville, NC / Franchise Partners/Owners need to be replaced Unfair Treament of Employees and Customers

Sk
SkippyNC on Nov 7, 2014
This Sun Tan City was in the Top 10 Country Wide until they started playing head games with employees causing some to leave and some to get fired for stupid reason... They are a local franchise and do not report to the Corporate Sun Tan City Structure... They treat employees like dirt...

Sun Tan City / I approve of STC

Al
alee0003 on Aug 24, 2014
I was trying to find out some information regarding if I had purchased a Tour of the City package at one location, would i be able to use remaining credits at a different location...?? I came across this website and figured i would check it out...but then seen all of these nasty comment...

Sun Tan City / Horrible customer service and deceitful

La
Lauren Z on Jun 18, 2014
They have insanely high membership fees and you have to tan at least 2 months. I was told I could tan ONE month but I couldn't cancel until the end of the month. I almost walked out because of that but they ENSURED me I would NOT be billed until the end of the month. Sure enough, I...

Suntan City / stc scams

Im
imhisbabygirl on Oct 22, 2012
Suntan city in knoxville tn (fountain city).My husband got a membership the day we got back 2gether.Wendy dunn (hamby) lied 2 him the whole time she just wanted 2 make commission off the sale.She's hatin bc my man didn't want her.she is a meth head with the needle.Suntan city...

Sun Tan City / Withdrew money AFTER I canceled account

Il
Iloveyou5 on Sep 1, 2012
I went to sun tan city to use their spray tans because really you can't beat their prices. After a a few months I decided not to continue and canceled my membership I was not billed for 2 months. Then all of the sudden a $180 charge showed up on my account! When I called to demand a...

Sun Tan City / Bad Service if you use your account o it's fullest

Jc
jck5439 on Jul 17, 2012
If you use your package to its fullest it seems you get horrible spray tans. I always notice the person waiting on me gets a strange look on their face and starts reading my account and then I always get a lousy spray tan I can get products just the same a LOT cheaper on eBay. However, the...

Sun Tan City / Money Returned

Mt
Mtaylor44 on May 17, 2012
On May 2nd, 2012 I was contacted by my bank for having been overdrawn. As this is a savings account, imagine my surprise. My account had been overdrawn by Sun Tan City for a membership fee. The last time I had used Sun Tan City was over 6 years ago. I contacted Sun Tan city'...

Sun Tan City / Not returning money

St
Stacie089 on Apr 18, 2012
I quit Tanning at Sun tan city at the end of February 2012, after numerous things always being explained to me incorrectly and my credit card having random charges on their from sun tan city. So the day i decided not to tan with them any more i contacted customer service that day and wa...

Suntan City / Horrible/rude customer service

Me
Menyou09 on Mar 31, 2012
I had went back after not tanning for almost a year and once again they were alllllllll rude and they never give you correct information about anything they want your money and they want to SCAM you out of everything it is absolutely outrageous. Now i was promised a instant refund b/c the...

Sun Tan City / Rude customers and down computers

Be
better computers on Mar 20, 2012
I was in there Monday night. The computers were down once again (seems to be an ongoing problem). Honestly only one lady appeared to be actually working and getting customers through the line. She was doing really well considering the place was packed. Two very large ladies got mad cause a...

Sun Tan City / tanning

Su
sun tan member on Mar 19, 2012
I also have a complaint toward Sun Tan City. I have been a member since they became local and it used to be ran better and much smoother. There is such a large turn over with employees and there fore they never know what they're doing. Very long waiting time to tan and most of the...

Sun Tan City / Horrible Service

Ab
abradford09 on Mar 5, 2012
I feel as if I have been scammed! I purchased a membership package one week ago, priced at $80 per month. I have gone twice and both times I was there for 1 1/2 hours! The third time I tried to go I waited 1 hour before being told there was a 50 minute wait for my bed, I cancelled my...

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