Having problems with Sun Tan City?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

445 E. Market Street, Suite 310
Louisville, Kentucky
United States - 40202
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun9:00 AM - 8:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sun Tan City.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Sep 07, 2020

Sun Tan City — Taking money off my bank card and lying about services

I was charged for lotion that the worker said was free. My packages was upped without my approval and wa...

Mar 03, 2020

Sun Tan City — They charged my account and took the only money i had

I was charged 54.00 amd something on a membership we cancelled they said they wont give my money back and i...

Nov 01, 2019

Sun Tan City — won’t refund me

I started my sun tan city membership and was charged for something I was not told about in September. Never...

Sep 30, 2019

Sun Tan City — customer service/wait times

I have been a Customer for close to 10 years. I moved from Dalton to Cleveland and found it convenient to...

Sep 25, 2019

Sun Tan City — unauthorized charges

I had purchased a tanning package back in February and tanned through March. At my last visit in March I had...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
Sep 14, 2019

Sun Tan City — wait times

Wait times are ridiculous and all because they have to go over every product with every person comes thru the...

Aug 13, 2019

Sun Tan City — spray tans

Live Chat End Chat Connected Sun Tan City 06:04 PM Thank you for contacting Sun Tan City. Sun Tan City...

Sun Tan Cityservice

I am currently 15 years old, I know you have to get a paper signed in order to tan since you're under the age of 18. My mother called and went in the store, and two employees told my mother that as long as she signed the paper that my sister over the age of 21 could come and be my adult/parent. I just tried to go in a store and they told my sister that I was not allowed to tan. I completely understand if it is a rule or regulation that you guys have to follow but I thought it was kind of rude for two employees to tell my mother and I that I could come. I live 45 minutes To the closest Sun Tan city location. I wasted my and my sisters time. thanks for your time.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Sun Tan Citymembership / money from my account for a year

    For an entire year Suntancity has been taking $88 from my bank account as a result of a sales associate mistake. I canceled my membership but the associate failed to process the cancellation completely and as a result, they kept autodrafting from my bank account. I have been trying for over 4 months to get my refund and STILL have not received it. BE CAREFUL and watch your memberships/account. If they screw up they do NOT care if they make it right. Horrible customer service.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Sun Tan Citymembership

      I am a little upset with the Nixa location right now. I went in to the Nixa location on April 15th to renew my membership which I thought it was going to be the $10.99 a month but it was not and the girl went ahead and signed me up for something totally different. I assumed when she charged me $43.08 it was for the 3 months they were unable to charge my bank (issues with my bank and lost card) and to start up again. I checked my account this morning and noticed $27.49 was taken out. I called the Nixa location and the girl who answered, said that the girl who signed me up, picked a plan for me that would allow me to cancel at any time since they were not running the special of $10 a month at the time. I told the girl on the line, that was not mentioned to me at all and had I known that, I probably would not have signed back up at that time and waited for the $10 deal to come around. She then proceeds to tell me that she can knock me down to the $14.99 a month plan but I would need to come in or call customer service. It's been a very long time since that location has had good help with staff. It's just so frustrating.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Apr 22, 2019

        Sun Tan City — instant tanning bed

        I was tanning at this location this past saturday in an instant bed. The glass on the bed had spider crack...

        Oct 11, 2018

        Sun Tan City — they took money out my account

        Sun tan city in bossier city by target They took 155.41 out of my account is what it shows on my bank...

        Oct 02, 2018

        Sun Tan City — membership

        I had explained to the worker in the Onalaska location I only need a few tans for a wedding. She recommended...

        Oct 02, 2018

        Sun Tan City — being able to tan

        I was at my regular location in Danville today. I was checking in with 1 other customer at the same time...

        Sep 13, 2018

        Sun Tan City — customer service

        Sun tan city in Columbia Tennessee has horrible Customer service Kent or Kant the man at the front desk wa...

        Sep 06, 2018

        Sun Tan City — employee gave wrong information about membership

        9/6/2018 Franklin, TN location Request a refund I signed up for a month to tan for August 2018 and I made...

        Aug 01, 2018

        Sun Tan City — membership

        I had a membership in Keene, NH in May, 2018. I signed up for a ONE MONTH tanning special. I was NEVER told...

        Jul 25, 2018

        Sun Tan City — overall company rules

        What happened to the awesome Sun Tan City??? I'm furious about the new rules that have come around. This new...

        Jul 18, 2018

        Sun Tan City — client services

        I have emailed & phoned client services have yet to get a responds. I have left several messages over the...

        Jul 09, 2018

        Sun Tan City — unauthorized credit card charges, lack of customer support, shoddy technology, impossible to cancel

        I unwittingly purchased a membership subscription from the Sun Tan City on Richmond Rd, in Lexington, KY when...