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Sun Tan City Customer Care Service

Sun Tan City, LLC

445 E. Market Street, Suite 310
United States - 40202

Customer Support Phone Numbers

+1 270 765 7400 66 4
+1 877 362 1097 32 2
Work days:
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun9:00 AM - 8:00 PM

Sun Tan City Complaints & Reviews

Sun Tan City / membership

Sarah Stephenson on Sep 12, 2017
I lived in Tennessee for the summer and got a membership. I paid with cash, but there had to be a card on file. Before I left to move to Ohio, I went online to cancel my membership but it showed I did not have a membership to even cancel. Two months later they withdrew $225 from my account...

Sun Tan City / spray tan

Abby128 on Aug 26, 2017
Went in to spray tan today and went over the options with her very clearly. I usually do the clear spray, but asked for bronze this time because I had an event to go to in a few hours. I asked for the double legs as well, with clear spray because I didn't need double bronzer on my leg...

Sun Tan City / fast tanning

Rebecca Cleary on Aug 14, 2017
I work at the local hospital and I went into suntan city closest to them on my lunch (I have the fast bed membership) and requested to have the fast bed. The woman at the counter rudely replied with hmmm we don't have fast bed here and I replied with oh I have tanned here before she Rudely...

Sun Tan City / ex - employee/ how I was treated

Mandy Marshall on Jul 8, 2017
Hello My name is Mandy Marshall and I was a STC employee for a year. I first want to start off by saying I never called out of work, and I was never late, and always kept my sales performance high. This email is not coming from a disgruntled place on my end, I just want the truth of the...

Sun Tan City / charged because of cancellation issue

polygirl25 on Jul 6, 2017
I attempted to cancel my membership June 30th between 11pm and midnight. The cancellation wouldn't go through and when I checked online it said that customer services were closed at 11. When I went online the next day to cancel I received another error message but my cancellation went...

Sun Tan City / beauty/cancellation

JessicaandJustin on Jun 1, 2017
I have been a sun tan city member for about 2 years. The only time I have issues with them is regarding money (Either them pushing products on the client's or upgrading etc). Keep in mind I have been a regular customer with them. The only serious issue i've had is regarding my...

Sun Tan City / sun tan city

Pennetti on May 6, 2017
I am continuing to have withdrawals on my credit card for a service I am not using. Have attempted to cancel this but get no email confirmation. When I phone customer service, they tell me they don't have an email on file for me...odd. Attempted to phone business in Liberty direct only to...

Sun Tan City / customer service/ financial information

Ashley Bubar on May 3, 2017
I have been a faithful customer for years and have had my monthly amount auto withdrawn from my bank account. Back in February an error was made at the salon and someone else's bank account information was added to my account, she was charged $32.99 for one month of my membership, I went...

Sun tan city fountain city knox tn location / credit card/account info/customer service

Smarie421 on Apr 29, 2017
I signed up in feb for the 6 month tan package.in february I specifically asked about the summer months bc we have a boat and why would I tan in a bed... I dont. So I made sure to ask before signing up if I could freeze my account in may to july. I was told yes by the store manager at the...

Suntan City / bad customer service

Winar on Apr 20, 2017
I had a spray tan for the first time at suntan city in Brandenburg KY. The woman that waited on me was so rude and hateful! I had never done the spray tan before so I had a lot of questions. She acted like I was a nusiance and that I was bothering her! Also my daughter was with me and when...

Sun Tan City / free spray week

carrieg on Mar 12, 2017
Free spray tan week can be very frustrating for spray tan regulars. Long wait times with 1st time tanners and machine breakdowns due to increased traffic. Understand that this promotion is critical to your marketing efforts. However, would you consider letting your highest tiered client...

Sun Tan City / tanning bed complications

Savannah Moss on Mar 9, 2017
I have been tanning with this company, Sun Tan City for a year and never had a problem till yesterday. I checked in around 3:00pm and they set me up with bed 3 for my session. This bed has had a problem with not starting for a few months. I called the front desk for help. The first time...

Sun Tan City / automatic monthly credit card charges

Meg E on Mar 8, 2017
On February 21st I paid cash of 21.99 at Shepherdsville location for a month Fast Level tanning package. The employee asked me for my credit card information, which I had reservations about, but I was assured there would NOT be a charge to my card that day OR forthcoming months without my...

Sun Tan City / customer service

Gina Riedley on Mar 4, 2017
I phoned store on Mudd lane, Hillview KY to inquire about the fast bed pricing, I was on hold repeatedly, I understand they are busy, but the rep was not pleasant at all. Got the requested information, the proceeded to drive up, only to be told on arrival that ALL the fast beds are out of...

SunTanCity East Townes Madison,WI / tanning services

Karri warnock on Jan 16, 2017
On jan 16, 2017, I arrived at 7:45am cst for a tanning session at this salon. I noticed that there were no lights on at all, and since I have personally been involved in 8 other instances when employees failed to show up, I called the corporate office at 7:56am to report that this salon...

Sun Tan City / everything

Georgie Rhodes on Jan 3, 2017
I went last week to pay on my account.. $29 for the faster bed.. then I went to a different location here in Nashville, tn and was told I owed $29 more.. I wasnt even told at the last one that it was for last months... then the location I was at today it was very nasty and the worker wa...

Sun Tan City / service

Niki93 on Nov 26, 2016
Hello, I am a regular at Sun Tan City in Winchester ky. I love the deals and the employees were always making me feel at home. Well about a week or 2 ago I had used a $100 bill on a $33 total at Sun tan city. My change would have been $67. Well the store clerk did not count back my change...

Sun Tan City / the workers

Reviewer26068 on Feb 6, 2016
First of all the workers are very rude and do not know how to talk to customers. Secondly, they have done this multiple times when I ask to be put in a bed for a certain time they have just done the full amount. When you ask a worker to put you in a bed you don't think you have to keep...

Sun Tan City / customer service store managers

Reviewer12118 on Dec 1, 2015
The staff at sun tan city are all incompetent, no brain, trash. They steal your money and act like they can never refund you anything. I went in to specifically cancel a membership a week prior to the first of the month was guaranteed this had been taken care of come to find I am charged...

Sun Tan City/Sunless Tan / customer service/policies

Rangersgrl on Jul 15, 2015
I purchased a sunless tanning package. I received two sunless tans a month. I didn't use these in the winter so they built up so that I have 14 on my account now. I froze my account since I had so many. I thought I would use these and get them down before I unfroze my account. Then I...

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