Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - bad in store customer service
Today 7/9/2019, I visited the Ulta store in River Forest and asked an employee "Can you please tell me where this product is located?" (WOW product). She looked at me and said "Oh we don't carry this product. I knew she was lying because I have purchased the product there before. I then asked if Ulta carried the product in the past? She said no we have never had that product. I said forget it I will find it myself.
A young man saw me and said "Can I help you find something? " He was kind enough to help me. On my way to the cashier, I showed the lady that did not help me that I found the product. She said Oh yea! My question is why are people working there if they are just going to stand around and talk to each other. I am a Senior Citizen and there are other places that I can spend my $50 - $100. Are these employees supervised at all, ever? That might be the reason that the store is always without customers.
These employees should not be without supervision.
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Store - 2779 S Market St, Gilbert, AZ 85295 Employee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777 Gift card Service MangerGiving a Voice to Consumers
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