Menu
CB Vehicle Rental and Leasing U-Haul International 4001 East Colonial Drive, Orlando, FL, 32803, US
U-Haul International company logo
U-Haul International
reviews & complaints
U-Haul International company logo

U-Haul International

4001 East Colonial Drive, Orlando, FL, 32803, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 8:00 pm
Sat
7:00 am - 7:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
J
11:09 am EST

U-Haul International - u-box

On 10/18/20180 i contracted to recieve and ship 5 u-boxes from phoenix, az. To orlando fl. The boxes arrived on time and were picked up as agreed.
Delivery was promised by 11/08/2018.

The boxes arrived in orlando on 11/05/2018, but we were not called untill 11/08/2018. Delivery was scheduled for between 12 and 3pm on sat 11/10/20 they called back on 11/09/2018 and i was toldthat the delivery would be late but would be there by 3:00pm for sure.

On saturday we scheduled help for 2:00pm to unload cubes. At 3pm. I called when they didn't come and was told he would look into it and call back. Two more calls and finaly was told at 5:00pm that the driver was sick and should have called me. He didn't know why i wasn't called so i asked to talk to kim the schedular, then i was told greg the manager was told that they were both off untill monday.
Sent the help home at 5:00pm after paying them for 3 hrs to sit and wait.

Got a call on monday from kim to reschedule delivery. This time for 11/16/2018 between 12 and 3pm. They were on time but 8 days late per contract. When asked what they were going to do about being late, i was told they were sorry and they would reduce the delivery fee from $200 to $100 but could not do anything about the labor cost or $50 a day late fee as the cubes were in orlando on time

the concern for inconvienence and time lost was not there, and the customer service you would have expected on a move that cost over $4, 000 was not what should have been expected.

You can be sure i will never do busness with u-haul again or recommend there service to any one i care for.

Read full review of U-Haul International
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.