[Resolved] Truworths — return of a present
I received a gift from my partner, an Uzzi shoe which cost 650. Unfortunately it was a size smaller. On the day of purchase it was raining and the box with the slip was damaged. The following day I took the shoe to return and the manager Shalya was very unhelpful. This girl does not know how to deal with customers. For such a large retail store it's pathetic. She's unprofessional and rude. I had to call head office and ran around like a fool. She needs to be removed and someone who knows the consumer act needs needs to take her position. I've met others in the line who said they had the same problem.
Please see to it that this girl is addressed.
I can be contacted via email. [protected]@gmail.com
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Truworths Customer Care's Response · Sep 26, 2019
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements on this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We wish to advise that we liaised with you via email and await feedback.
Should you require any further assistance please contact us directly on [protected] or via email [protected]@truworths.co.za
Truworths Online Team
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