Travelgenio  - Charged for flight but no record locator number came through

Booked a flight on May 2, 2022 to fly the next day May 3,2022 from POM to WWK leaving at 7:00 AM on Air Niugini PX 120

Received a booking number [protected] but no record locator number came through. On Air Niugini a person can only check-in with a record locator number.

Even, when using the tab MyTrips on the Travelgenio website five times over the period of five hours I would receive the following email. Which would indicate the website is dysfunctional and also doesn't allow cancellation of flights. It seems that Travelgenio is taking the money for themselves.

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From: Travelgenio

Sent: Monday, May 2, 2022 8:03 PM

To: [protected]@gmail.com

Subject: Hello [protected]@gmail.com

Hello [protected]@gmail.com

We have not found any reservations with this email address. Please make sure you use the

same email address you used when making the reservation.

CUSTOMER SUPPORT

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