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Travelgenio  - Charged for flight but no record locator number came through

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2:36 pm
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Booked a flight on May 2, 2022 to fly the next day May 3,2022 from POM to WWK leaving at 7:00 AM on Air Niugini PX 120

Received a booking number [protected] but no record locator number came through. On Air Niugini a person can only check-in with a record locator number.

Even, when using the tab MyTrips on the Travelgenio website five times over the period of five hours I would receive the following email. Which would indicate the website is dysfunctional and also doesn't allow cancellation of flights. It seems that Travelgenio is taking the money for themselves.

----------------------------------------------------------------------

From: Travelgenio

Sent: Monday, May 2, 2022 8:03 PM

To: [protected]@gmail.com

Subject: Hello [protected]@gmail.com

Hello [protected]@gmail.com

We have not found any reservations with this email address. Please make sure you use the

same email address you used when making the reservation.

CUSTOMER SUPPORT

---------------------------------------------------------------

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May 06, 2022 3:23 pm
Thank you Douglas Heidema for your comment.

Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

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(added by reviewer)
c/Albasanz, 15, 2º Izq, Spain
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