Travelgenio
reviews and complaints

I had booked my flight from Bangalore to Bangkok for the 25th of Jan 2022 through your website and later that flight was canceled by the airways. I made this booking on the 22nd of December and I have still not received any status of my refund.

I have tried to get in touch with them many times and it has been of no help. Send plenty of requests but no response back from them.

They sent me a request for registration the number of which is 4664292 but no one has gotten back to me.

My booking reference ID is [protected]

Hello there, I booked flight thru site https://us.travelgenio.com/ - the details are as below and also attached is the copy of the flight. Flight booking reference number: XDCXKO Flight booking code: [protected] The flight was cancelled by United airline and the airlines refunded the full amount back to travelgenio. But travelgenio is not refunding my amount. Can you please help me to get my amount back from travelgenio? Thanks, Kalpana Malik +[protected]

I have been trying to get a refund for my cancelled flight and have spent an hour contacting British Airways and Travelgenio now.

British Airways told me I need to get Travelgenio to contact them for them to process my refund, but Travelgenio will not answer my calls.

I am entitled top a refund and no one is answering me.

My mother and I booked off early for work for this and we are missing a very special occassion, a good friends surprise 40th birthday party. I do not know will work allow mum to book more time off again.

The time swapped does not work, we are from the other side of Ireland (Leitrim) travelling to Dublin airport.

Booking reference number: [protected]

Flight (that got cancelled, number): WE6R3C

Passengers me Siobhan Clancy and my mother Imelda Clancy.

Flight is today 14/11/2022 I am trying to contact today to resolve this.

Thank you.

I had a flight booked with you, Booking [protected]
I did not get a refund due to Covid cancell everything, however an email stating I can have credit to book at a later time
Clarice Ford New Zealand
12th May 2020 Fly SAP to RTB San Pedro Sula to Roatan
19th May 2020 RTB - SAP

I am now ready to book this same flight on the 14Setp to 24th Sept 2020
Can I use refund to pay for this, plus I booked baggage

Hello Sir/Ma'am,

I am trying to reschedule my ticket from Delhi to Toronto. But I am unable to get hold of any customer representative. I am down with Covid 19 and will not be able to travel. Please reach out to me at [protected]@hotmail.com

Requesting you to please help me.

Regards,
Mohit

Hello! Travelgenio booked my return ticket from delhi to vancouver in August without informing me that British Airlines does only take passengers who are Canadian citizens back from UK to canada. Since Me and my fiance are Indian citizens, they will not let us board. Our flight from new delhi to UK is on feb 16. I request the airline to book me another connecting flight from UK to vancouver rather than giving us any refund. I shall be very thankful to your reputed agency for taking this matter serious and meeting my request since it is not our fault and this was duty of travelgenio to not book our return with british airline as it is nearly impossible that your agency was unaware about the problem that has occured to us. I hope the justice prevails.

BOOKING REFERENCE: [protected]

Original booking was for 04/05/2020.

Travelgenio confirmed via mail on October 22nd 2020 that we were entitled to a full refund and this would take 6-8 weeks to complete.

We then made contact once again in January 2021 when no refund had been processed. The agent on the phone that day claimed that refunds were now taking up to six months to process.

It has now been over *14 months* since we received confirmation of a refund and yet there has been no such refund processed and zero communication from your team.

Over 20 months on from the original travel dates and even longer since initially paying out this money, we are at our wits end and need some help.

Made reservations for one way flights for 3 people. Flights were from Asuncion, Paraguay to Ciudad del Este, Paraguay on Paranair Airlines. Flights were to take place on 19 August 2021. Flights were cancelled due to the pandemic. Flights were cancelled March 2021. TravelGenio told me it would take 12 weeks for refund of $279.34. It is now 10months later and no refund and now they are not responding to my emails...please help...

Hello
For late 6 days I have been trying to cancel my flight from bkk to dac tomorrow
Travelgenio website is not allowing it for technical reasons and does not offer any sort of contact to reach out

First of all not able to talk to you over the phone. You are asking for Reference number which I dont have with me how should I talk to you? You are not taking my call . Such a poor service. I didn't receive my E Ticket so far. Please send it ASAP. My phone number in India is +[protected]. In India there is a curfew on Saturday the 8th of January 2022. How I will travel to Airport without ticket? Is this your service?

KULJEET CHADHA
[protected]@yahoo.com.au

Filght reference JBWHGO/EY
While checking in for my flight from Bengaluru to Abu Dhabi, I was shocked to find out that Travel Genio had booked a ticket for me without any check in baggage allowance.

The airline booking code that was initially provided to me was AIRLINE BOOKING CODE:EY/LTLSRW. Which was a wrong booking code and I had to search for the correct booking code through the airline.

The Etihad ground staff did not allow any bag to be check in without paying the extra baggage fee of USD 700 plus tax amounting to Rs 54775 Indian Rupees.

I had to pay this amount after disposing off about 25 kgs of baggage while retaining about 35 kg for the travel.
During the time of booking, I did not opt for no baggage as this option is ridiculous for a regular airline ticket when only low cost airlines have this option and we have to clearly select the baggage allowance. In this case there was no option to select and I was informed by Travel Genio that such a ticket was available and booked.

I request you to kindly make arrangements to refund the full amount paid as extra baggage along with nominal amount for 25 kgs of personal effects disposed off at the airport to reduce extra baggage fees.

Booking Ref. [protected]

I cancelled one flight from Muscat to Amritsar with cancellation Ref. no. CA-108609 Kindly update the status and refund the amount in same debit card which use during booking.
Kindly refund as soon as possible (I am waiting since 12-Dec-2021)

Booking ID [protected]

I booked a flight from Kuala Lumpur, Malaysia to Hong Kong on Travelgenio's website yesterday. Travel dates are 11th Jan 2022. 

I am yet to receive the eTicket confirming the flight ticket. Typically, this would happen instantly but we have waited for more than 24 hours - yet no eTickets from this company.

We have waited for months to secure a quarantine hotel room and finally secured one yesterday.

This is an urgent travel and dates are not flexible. Please help prioritize eTicket issuance today. 

Hello,

I ma writing this regarding you have been deducted 2 payments from my account. under Name Of travelgenio Madrid.

Dates : 24 DEC 2021/ 347.90USD
26 DEC 2021/ 409.50 USD

I am kindly request to refund the payment as I didn't know why this amount has been deduction from my account, so please to Help me with this issue.

UNFCU account number [protected]

When I booked the flight London to Mexico, Travelgenio BOOKING REFERENCE IS: [protected], I could not find ANY checked baggage option other than under special services, so I paid 2x Special Services $83.98. I spent 2 hours on the phone to Spain only to find out that there is no baggage allowance at all "serviced" but the only "service" rendered is that Travelgenio calls BA on my behalf, asks how much it costs and informs me of the costs. That's it! Complete deceit, fraud, false advertisement, taking advantage via confusion and absolutely disgusting! All you have given me is GRIEF. I called BA myself already, took me 10min and all I found out is that is correct, there is no baggage allowance on your tickets and you have to pay extra at check-in. Why would I pay travelgenio $83.98 for this info? Also the vegetarian meal option I could have done myself. I contacted travelgenio via Mytrips twice already, early December and yesterday and no one contacted me, so no service whatsoever, no contact, no baggage and I lost 2 hours of my time and money to call Spain. [Ticket #4608264] Dec 4 and [Ticket #4642375] Dec 28. I would like to get reimbursed $83.98 plus an extra $50 for the hassle, grief, lost time and phone costs to Spain for 2 hours. Thanks, Susan & Petr, [protected]@yahoo.de

Reg: Travelgenio
Booking Code: [protected]
TICKET:[protected] - bamdad nazli

I bought a ticket one way from Dubai to Toronto Canada for Dec 9, 2021 with Emirates and air Canada being the airlines indicated in the ticket. Due to illness(Covid) I could not get to my flight. I still do not have a straight answer from Travelgenio when I will get back my money. I have send few emails and opened a case at their website, so far I did not get any reply. I should be able to get the full amount back.
I have included the ticket number and hope this case will be resolved soon.

I purchased two air travel tickets supposedly on Cayman Airways via Travelgenio on 1 November 2021. On 2 November 2021, I received a "confirmation" email titled "Your E-Ticket - Ready for your Trip! - [protected]" with the supposed Cayman Airways confirmation code/record locator and the numbers for the e-tickets I purchase for US$1, 387.10. The date of travel was set for 26 December 2021, from Miami International Airport to the airport on Grand Cayman Island.

The night before travel, 25 December 2021, I attempted an online check-in for the outbound flight using the record locator code and the e-ticket numbers provided by Travelgenio with Cayman Airways and was not able to check-in with either method. The results were a "Not valid" error message in each case/attempt. I have to purchase two tickets for the same flights DIRECTLY from Cayman Airways at a total cost of US$1, 950.30!

Travelgenio owes me a FULL REFUND! This company defrauded me and my money should be returned to me immediately with a believe-able apology!

I booked a ticket with reference number HLJPAN from Glasgow to Accra and was refused on board due to covid 19 test, I contacted travelgenio and they said my ticket is in suspension status so I should contact the airline for them to open the ticket so I can be rebooked. The ticket has be opened and I have sent several messages to travelgenio but am not getting any response. I want to travel on the 1st of January 2022 and return on 29th January 2022. I'm a student and school will reopen on the 10th of January 2022 and I can not leave the UK after this date so I need your assistance as early as possible. My phone number is [protected]
Thanks

I booked my and my family (5 travelers) Return flights through Travelgenio on 9th Nov. 2021 from Manchester (UK) to Lahore (Pakistan) on Turkish airline.
My booking was confirmed by this agency with flight details and flight tickets numbers for all passengers and both inbound and outbound flights.

I also confirmed my booking status of both outbound and inbound flights directly by the airline after Travelgenio issued the tickets which was confirmed with no issues.

I have travelled to Lahore and while I am on my holidays, I tried to double check my return flights with the airline.

I found out from the airline that our return flights on 03/01/2022 have been deleted by the booking agent without any reason and that I need to contact them.

I have sent email to Travelgenio on 23/12.2021 through "MY Trip" account which they provided me to manage the booking but I have not received any response so far.

As my return date is approaching soon on 03/01.2022, and I need to have my confirmed return flight details back as soon as possible please.

I have attached the original booking of return flights from Travelgenio.

Good Morning
I booked a ticket with travelgenio.com to fly with air senegal from Dakar to Guinea.
On my computer my wife name is saved. I didn't check when doing the booking. I don't know how, the ticket came under her name instead of my name.
Here name is: Ramatoulaye Diallo
My name is Elhadj Barry
Please can you change the ticket to my name because i am the one travelling not her.
Booking number: [protected]
Leaving Dakar December 30 to go to conakry
Leaving Conakry January 9th to come back to Dakar

Please change the name of the ticket to my name. I paid the ticket and I am the one traveling.