Departed from Yekaterinburg, Russia on March 22, and paid for tickets to South Korea via Bangkok.Because of the corona, the Russian flight to Bangkok (s7) was canceled.I couldn't get on the plane, but the Travelgenio website says it was a normal departure, and it is the worst. Now my child is isolated in Russia, but he connects to another airline and pays for the ticket to upload to Korea.So I made a phone call to receive a full refund for the tickets paid by Travelgenio, and tried everything I could to do, such as Twitter mentions, send an email, or contact the customer center, but there was no answer at Travelgenio for 24 hours. We hope that Travelgenio will respond immediately and give you a refund. If anyone can help me with my situation, please contact me.Don't try to skip this with the same answer.
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