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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:18 am EST
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Travelgenio Travelgenio

booking code: RGBQSG
Booked on: 5 March 2020
Ticket no: 083-[protected]-Murcia-Rachel
Travelgenio booking code: [protected]

These flights were cancelled due to covid and depute numerous emails no refund has been given lt appears as if travelgenio is a scam company. We have contacted SOuth African airways directly but have been advised by SAA that as the ticket was booked through travelgenio they need to be contacted. This seems to be impossible to to.

AVOID USING TRAVELGENIO

Desired outcome: Refund

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10:57 am EST
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Travelgenio Online for 3 hours waiting for customer service to answer the phone.

I have to add middle names to the reservation and customer service does not anser. I have been online three times, for over three hours total waiting for them to answer the phone and they will not answer. I am unable to change my name via their website. I fly tomorrow and the airlines says I must add my middle name via the online agency I booked with.
This sucks and their customer service sucks!

Desired outcome: Answer the phone. If I have problems boarding tomorrow, refund my tickets.

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7:39 pm EST
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Travelgenio Ticket cancelled without notice and no answer after 53 calls

I would like to file a complaint against travelgenio.
On July 6th 2021 I bought 5 tickets for me and my family in 2 sets: me and my 2 children and another one for my wife and the baby. Thre reason why is because we may had to change the flight for the baby and my wife since the travel document to come back for the baby were not delivered yet.
After flying to Dakar, everything went smooth no complaint. I was able to flight back with my 2 oldest kids to Canada without any problem.
Things started to get hectic when I decided to change the flight for my wife from december 01 2021 to december 29 2021. I started by trying online and there were an error message when trying to change the flight: Error with the servers. I decided to try a few hours after and same issues, next day same issue. So I decided to call them directly and deal with it.
Everytime I was talking to an agent, they would put me on hold and disconnect me. it happened 14 times and I thought maybe it was my phone. I tried with another phone and with my laptop same issue. Finally I was able to talk to an agent and she proceeded to the flight change but said my credit card was declined and to call my bank. I called my bank and they said that the transactions went through and I got charged twice.
I tried to call travelgenio again to explain the problem and got hung up 5 times. at the 6th call I talk to a guy and told him I was recording the call and will engage law suit if I got hang up again. The call wen well and I got my money back however iw asnt able to change the flight with him.
I called Lufthansa who was in charge of the flight I paid and they were able to change the booking for me without any problem.
However, next day I went online to check the flight and it wasn't there, I called Lufthansa and they said the flight was cancelled by travelgenio.
I called exactly 23 times and agent keep hanging up on me. that is when I decided to record the calls and I recorded 3 of them so far from agent hanging up on me.
Finally I talk to a lady and she opened a case for me via email but they never got back to me its been a week now and my wife and my son can't come back since they don't ahve any flight.
Today December 12 I called travelgenio 7 times and got hang up 7 times again (I recorded 1 call), I would like your help please to either get my money bac for the return flight or get the flight back for the 29 december 2021.
I ahve all the proof and some calls recorded as well

Desired outcome: put back my flight before december 29

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11:23 am EST
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Travelgenio Flight change - booking ref# [protected]

Booked a changeable ticket, flying December 16Th to Dublin via London from Vancouver. I have been told the airlines will not allow this change. I paid extra so I had the option to do a date change, when I contacted customer service on several occasions I keep getting told the airlines will not allow a change. We are changing due the new variant and Ireland's high COVID rate.

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6:49 am EDT
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Travelgenio Plane Tickets

I tried to buy a direct fly to Medellin and some how they change my departure to be there a day later, I did not see it until I paid them, now trying to change it and they did not answer the call and after 20 minutes they just dropped the call, I also send them an email and nothing.
DO NOT USE THIS COMPANY, THEY ARE BAD!

Desired outcome: change my fly

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7:11 pm EST

Travelgenio Change of flight date

I am trying to call travelgenio for change in flight dates from 8-10 days. After waiting for 25 odd mins representative pick up the call and then hangup after listening to the request. Which is very frustrating. I also applied for date change request on website portal but no feedback. My travel dates are very near, I need to change the date asap.

Desired outcome: Change of ticket dates

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1:48 am EST
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Travelgenio Missing a flight from my My Trips

Request number in Travelgenio system - 4612798. On 29.09.2021 I have bought return flight Zurich - St.Petersburg that will take place on 02.01.2022. The both flights have a layover. In my confirmation email with the itinerary all the flights were listed correctly. Now when i look in My Trips i see that one of the connecting flights (St.Petersburg - Stockholm SK 733 - SAS) for my flight back to Zurich is missing. Has the flight been canceled? Have I been rebooked? I have received absolutely no notifications. From one day to another the flight has just disappeared from the itinerary! And like everybody else I can not contact Travelgenio. Nobody is answering any phone number and the email i received just says to wait. I wish my case being resolved immediately please because of the soon traveling date!

Desired outcome: I wish to be rebooked and have a normal flight back home and not just a half of it! Thank you.

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2:56 am EST
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Travelgenio Refund for flight ticket

I did not receive my full refund, they said they will deduct only 50 euro per ticket and they refunded me less than half of what I paid!

[protected] tariq isam othman

[protected] malak aref karanouh

Please reply

Email: [protected]@hotmail.com

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8:02 am EST
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Travelgenio Refund

My ticket #[protected] was cancelled and a voucher was issued for EUR519.85 not at my request but I was told that even though I had insurance it would not be refunded by the airline until 18 month. It's 18 months and I would like my money back. I have tried two phone numbers and I have not been able to reach anyone. The voucher was issued on 9 June 2020

Desired outcome: Refund

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Update by eleanor Gray
Dec 02, 2021 8:03 am EST

I just want my money back!

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1:32 am EST
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Travelgenio Refund request

I booked a refundable flight, due to an injury in accident I had to cancel my flight. I have uploaded my booking confirmation email, medical certificate and documents request on the link. My refund application reference number is B5CE6390 and booking confirmation number is [protected].

I received an email to again send them the same documents which I uploaded earlier on portal which was weird as i have already done that but still I emailed the documents.

Now no one is responding, kindly let me know what's the status of the application and hopefully dont try to prolong it till the sate of my flight post that no one will do anything

Desired outcome: Need to know my refund status and if anything else is required

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1:13 am EST
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Travelgenio Unable to find the contact information

I am searching for the contact information of the TravelGenio on their website and could not find it.

In my trip Hyd to Baharin flight information is not showing but when i send the electronic ticket i can see it.

It is very hard for me to make sure whether my travel is On or not.

Travel Date: 30/11/2021 6:10 AM Gulf Airlines Booking reference No:[protected]

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12:54 pm EDT

Travelgenio E ticket confirmation

Please provide my e-ticke. I have booked it today.
Booking id is [protected]

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9:08 pm EST
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Travelgenio Flight reschedule ticket

Hi, I booked from travelgenio from the 20th December 2022 to January 17th 2022 but apparently my return flight on the 17th January with Emirates got cancelled due to the airline not Operating on the day. When I called my airline they said that I am able to reschedule the flight but I did not receive any email regarding reschedule confirmation from travelgenio. Please reschedule my flight to the 18th January 2022 as I am not able to travel without a return flight

Desired outcome: Please reschedule my flight to the 18th January 2022 as I am not able to travel without a return flight

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4:34 am EST
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Travelgenio booking refrence [protected].Ticket information is not opdated in Qatar Airways system

Hi

As i wrote mail to your customer service on my matter on 22 november 2021 and they had generated request number 4587337 and said that our agent is working on it but they did not informe and did not solved my issue yet.

when i am going to open my ticket with pnr number at qatar airways website so come like this

Manage booking
Contact details
Please enter your contact details below to continue to Manage Booking.
Updates about any changes to your booking will be sent to the email address and phone number provided below.
You can also change these details at a later time through Manage Booking.

E-mail *
Country*
Select country
Phone type
Mobile countryCode
Phone number*

plz solve this issue

Asad

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4:15 am EST
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Travelgenio Refund not received

On Feb 19, 2020 I purchased two return air tickets for me and my wife to travel to India. Due to COVID lockdown, we were not able to travel. We informed Travelgenio in early April 2020 to cancel the ticket and give us refund or credit. Until now we have not received the refund or credit from travelgenio.

We called Air India in Australia and were advised to contact travelgenio to get the refund/credit as they have processed the refund to them in January 2021.

details of the ticket

Christy Anushia Emmanuel (my wife)
Eticket number 098-[protected]
Booking ref JQ8UAA .
date of purchase of ticket 20/2/2020
total amount paid $1103.56

From: Travelgenio < donotreply@mailer.travelgenio.com>
Date: 20 February 2020 at 9:55:02 am AEDT
To: [protected]@yahoo.com
Subject: Your E-Ticket - Ready for your Trip!

Dear CHRISTY ANUSHIA

We would like to inform you that the amount has been charged and your booking has been successfully processed. This is your e-ticket. We suggest you print this document and that you carry it when you travel.

The airline booking reference allows you to check-in and obtain your boarding passes on the airline's website or at the airport check-in counter.

Many airlines allow online check in between 24 and 36 hours before the departure in order to save time. For further information, please check your airline's website.

Booking reference: JQ8UAA Date: 20/02/2020

Your flight itinerary:
-------------------------------------------------------------------------------------------------------------------
Outbound
FLIGHT: AI 301 - Air India 10/04/2020
DEPARTURE: Sydney, AU (Kingsford Smith) 10/04/2020 09:45
ARRIVAL: Delhi, IN (Indira Gandhi Intl.) 10/04/2020 18:35
AIRLINE BOOKING REFERENCE: AI/JK1LS
BOOKING CONFIRMED:, Economy DURATION: 13:20

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Air India, AI
-----------------------------------------------------------------------------
Return
FLIGHT: AI 308 - Air India 1/05/2020
DEPARTURE: Delhi, IN (Indira Gandhi Intl.) 1/05/2020 12:55
ARRIVAL: Melbourne, AU (Melbourne Intl.) 2/05/2020 06:00
AIRLINE BOOKING REFERENCE: AI/JK1LS
BOOKING CONFIRMED:, Economy DURATION:12:35

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Air India, AI
-----------------------------------------------------------------------------
FLIGHT: VA 819 - Virgin Australia 2/05/2020
DEPARTURE: Melbourne, AU (Melbourne Intl.) 2/05/2020 08:00
ARRIVAL: Sydney, AU (Kingsford Smith) 2/05/2020 09:25
AIRLINE BOOKING REFERENCE: AI/JK1LS
BOOKING CONFIRMED:, Economy DURATION:01:25

BAGGAGE ALLOWANCE: 30 Kilos
STOPS: -
OPERATED BY: Virgin Australia, VA
E-tickets
-----------------------------------------------------------------------------
TICKET: 098-[protected] - Emmanuel christy Anushia

Benedict Rex Ravindrakumar Emmanuel (me)
Eticket number [protected]
Booking ref AI JEBKN/1AW2A41X
date of purchase of ticket 19/2/2020
total amount paid $1113.33

From: Travelgenio - Do Not Reply < donotreply@mailer.travelgenio.com>
Date: 19 February 2020 at 10:17:08 pm AEDT
To: [protected]@yahoo.com
Subject: Your booking with Travelgenio

Your booking with Travelgenio
Thank you for your booking with Travelgenio. Your booking is confirmed and your tickets are being processed. Please take note of your booking codes:
Your booking code is [protected].

Please bear in mind that most fares belong to restricted economy class. This means that airlines do not allow changing or cancelling a booking, nor using the ticket in any other way than its original purpose. Should you want to know the exact conditions of your fare, please contact our Customer Service Centre.

We remind you that once the booking is completed, the service fee and the amount corresponding to additional products you may purchase are non refundable in any case, even if you subsequently withdraw from the purchase.

FLIGHT DETAILS

Outbound flight
Departure: Kingsford Smith (SYD), Sydney, Australia
Date: 17/04/2020 09:45H
Arrival: Indira Gandhi Intl. (DEL), Delhi, India
18:35H
Duration 13H 20m
Air India (AI301)
Direct flight Return flight
Departure: Indira Gandhi Intl. (DEL), Delhi, India
Date: 1/05/2020 12:55H
Arrival: Kingsford Smith (SYD), Sydney, Australia
09:25H (+1 Day)
Duration 16H 00m
Air India (AI308)
Stopover in Melbourne, Australia. Change of airline. Change of terminal

PASSENGER INFORMATION
Passenger 1 - ADT
Name: Benedict Rex Ravindrakumar Surname: Emmanuel
Main phone: (+61) [protected]
Date of birth: 21/10/1963

BUYER INFORMATION
Name: Christy Surname: Emmanuel
Main phone: (+61) [protected]

PAYMENT INFORMATION
Method of payment: Card Type
Cardholder name: Christy Emmanuel
Card: Visa Credit Number: xxxxxxxx2772
Expiry date: 10/2021 Total amount: AUD1, 103.56

If you have any issues with the charges made to your card please contact us.

Desired outcome: I would like to use the credit to purchase tickets from Sydney, Australia to Delhi, India . Can we pls get somone contact me to arrange the booking

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Ericcaaa
Barcelona, ES
Jun 01, 2022 3:33 am EDT
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For what reason through https://form.refundable.me/forms/refund I get the message "Your application has been declined and is now closed" when I add my booking reference?. I have cancellation insurance and I've been asking for a refund by mail for two months, since on the phone, after half an hour with the music, they hang up automatically.

J
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Joshua Maswanhise
, US
Feb 08, 2022 11:33 pm EST

Do not book with travelgenio even, they will not refund your money and there is a very rude male in Sydney. I booked with them in 2020 my flight was cancelled and and they did not inform me at all I travelled and spent 4 days at Ethiopia airport and had to buy myself another ticket to go back to Harare. Now no refund has been up to now for cancelled South African airways flight

They are so pathetic and rude

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8:06 pm EST
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Travelgenio air ticket

I purchased a ticket on the website Travel2be (aka Travelgenio): booking number [protected]. My account was registered under the email [protected]@naver.com. The company sent me the e-ticket to this email address on 8 October 2021 (see attached screen shot).

Due to personal circumstances, I need to cancel this ticket.

However, when I tried to access the customer service page on the Travel2be website, the page is blocked (see attached screen shot).

I then sent an email to Travelgenio (customer.[protected]@travelgenio.com), but they replied that no account exists under the email [protected]@naver.com.

This sort of run-around by the company appears common across comments by other customers found on the internet.

Is there any way to receive a refund?

Thank you.

Desired outcome: refund to my credit card

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Travelgenio Ticket I booked/received not accepted by airline

I booked a going and return ticket from Rome to Durban. Transit to adis abbaba. Right before getting onto the flight, the check in desk while trying to scan my ticket, continued to say that I could not get into the flight because the ticket was non existent. I had no seat, despite it being confirmed, they insisted I had no ticket. Lost all my flight and had to rebook a whole different flight last minute costing me double the money. Been trying to contact Travelgenio for two weeks now, every single day, since the airline told me to take it up with the company I made the reservation with, but without a single answer. This is absolutely unacceptable.

Desired outcome: Refund for my ticket.

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Update by anna2121
Nov 24, 2021 4:11 am EST

I tried to contact you through your email but without a response. Please let me know if I write the details here or to what email. Thank you.

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Travelgenio Error in booking result in 100 euro fine

I accidentally booked a flight in the opposite direction. Seattle to Cancun instead of Cancun-Seattle. I promptly called to change only to find out that this error would cost 100 euros or 50 euros per ticket. These third party airline booking agencies have shady booking practices and often go out of business after a short time. They exist to scam.

Desired outcome: refund of the 50 euros per ticket -2 tickets

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8:59 am EST
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Travelgenio Flight Booking

I booked a flight from Dhaka to Muscat through Travelgenio. They debited my account but I haven't received my ticket yet.

Desired outcome: Ticket or Full Refund

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7:29 pm EST
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Travelgenio Tickets not booked while I receive an email confirming the same.

We have booked ticket from MSP to Miami through Kayak/Travelgenio on oct22. Received an email guaranteed tickets with 1100 dollars deducted from credit card.
Today we called to make sure tickets are confirmed and we here the rep saying they did not book then as ticket department was closed. We did not receive an email confirming that they could not book the tickets until we followed up 11/15. Right now ticket price over 200 dollars our originally booked price. All we here is we can refund. This is absolutely fraud and we need these tickets booked at the price amount was deducted

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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