TracFone Wireless
Reviews and Complaints

Have used Tracfone for years for dependable low-cost service and all that changed last year when they restructured their plans to force you to pay for packages that unneeded features, like for example I use the calling minutes the most and when they run out, I get charged as a package for more data and more text messages when I don't need them. Service is now barely existing, any problem that isn't simple takes hours, even days to resolve. Try explaining to your family, friends and business associates: sorry, my phone stopped working! Mine has been off for two days after Tracfone disabled it and I've spent hours on the phone with support following instructions again and again and again with no result because often they are lying to you- I've done this a number of times before and I've had enough. Switching to more expensive options- Tracfone is a scam operation that hides the real cost of mobile service in support and features you aren't getting, and if you think you don't need them, they will make sure you will eventually. You need a spare phone to safely use a tracfone, might as well get both somewhere else.

I need help to solve some problem with transferring my service from the old phone to the new one.

I rarely use Tracphone, mainly for reasons, so I have there over 4000 minutes and the service end date is in March 2023. I have the receipt of the my last purchase in 2021.

After getting messages from Tracfone that noticed:

"The wireless network that provided your service was shut down on 02/22/2022, and has been replaced with Voice Over LTE (VoLTE). Unfortunately, your current phone and SIM card are not compatible with VoLTE, the network standard, and will lose service at any time.

Regardless of which scenario you are experiencing, you still have an opportunity to regain reliable service by upgrading to a FREE VoLTE-ready phone and SIM card.

Offer Details:

Phone models may vary. Offer available online only. Offer only applicable for a single use and one phone per customer. All phones available online and in-store are VoLTE-ready. You will keep your phone number, Service End Date, Plan, balance, and benefits once your upgrade is complete.

Your current Tracfone Service Plan will remain available for use on VoLTE-ready phones until 11/23/2024.

By accepting this offer you agree to transfer your service to your new phone. If you do not do so, we reserve the right to provide an automatic transfer. When upgrading to VoLTE, your coverage may be affected. "

Last such message I received in May and I have one from March that is still in my mailbox.

I got the new phone from the Tracphone, but I was not able to transfer my airtime and minutes to the new phone.

611611 ONESTEP didnt work.

When I called to the service for help, the representative told me that my phone is not active that means that there is nothing to transfer because its SIM is not active anymore, and phone is not supported (even I had payed for service till March 2023 and have over 4000 minutes, and it still shown on the old phone screen, and I have the receipt too), " nothing there on my account" or "no account for this number"), and the only one thing that I may transfer to the new phone is the old number. To do so I need to buy a new plan ( new minutes and an airtime).

That doesn't look fair.

It was not my choice that Tracphone stopped to support old phones and old SIM-cards.

Also, I got the message that my service plan is safe, and will be available for transfer: "Your current Tracfone Service Plan will remain available for use on VoLTE-ready phones until 11/23/2024."

What Tracphone did is completely contradicts what it says.

Why I can't get my number, airtime and minutes on the new phone? What that need to be changed is IMEI and SIM card number in my phoone number account.

Is there a possibility to make my account active and to transfer my number, already payed airtime and minutes to the new phone?

I appreciate your help.

By the way, the chat option on the Tracphone site is not available, and representatives are not helpful. Yet.

I have had tracfone for about 20 years, will never get another one. I put $100 at a time on my phone, which I have two phones. can't access anything I need on site. all they want is take you to add minutes. don't need minutes. need to see how much money and time is left on my phones. can't find that info. it use to be so easy. I am done with tracfone. when my minutes run out they go in the garbage.

Returned my damaged tracphone to tracphone per their request-on the 12th of may - I have not been able to get my phone back - after at least 15 calls to the 800#- I have been transferred and then disconnected numerous times - I need my phone back. Help name of phone — lg rebel 4 serial #

[protected] promised a replacement not done only talk.

Hi I recently received my order # [protected] from Tracfone for my iPhone SE 2nd generation, Unfortunately I did not read the installation procedures before removing the existing Tracfone SIM card.

When I installed Tracfone/Verizon SIM card the phone was not activated, I spoke with your tech department to activate my phone.

This was not a complete success as I’m now getting messages on the iPhone saying the devise needs activating, which can’t be true as I am making phone calls from it.

Since installing SIM card I can receive text messages but cannot send messages.

PS I can send text and receive texts messages between iPhones but not Android phones.

My IMEI number is [protected] Verizon SIM card [protected]

TracFone is the only cell phone company I have ever been with, around 15 years. I have 3 phones. On the 20th of may I called TracFone to deactivate one of my phones and have the data 2.93 GB, 4473 minutes and 4455 text transferred from phone number ending in 1994 to my main phone ending in 9645 which I bought a one year unlimited talk, text, and 12gb data on [protected] Transaction ID [protected] and I already had 7.22 gb data, 5863 minutes, 3561 text on that phone so then my account app showed the current plan was the unlimited plan and when Expired the other plan which was the data text and minutes would start back. On the 20th of may when I call TracFone to have the phone deactivated and data text and minutes transferred I asked the lady to be sure my 9645 number would not change and she said it would not. But when she made the transfer it changed my 9645 number to a number ending in 0608, and she could not change it back, so I had to talk to someone else and He did get my number back , but when he did I lost all text, minutes and data. I have been on the phone with TracFone several times and hours and no one can help me.

I shopped at a Family Dollar store in Brentwood and purchased a tracfone. I tried to return the tracfone however Family Dollar refuses to accept the return because they say it has been over 30 days, however it is not stated on the receipt or anywhere in the store any time limits. The tracfone is in its original packaging and I have the receipt. I would like to return the tracfone and be reimbursed.

I'm complaining about their return policy at Family Dollar Store in Brentwood, New York. I purchased a tracfone in February 2022 and in May 2022 I intended to return the tracfone in its original package and the package was never opened.

They state their return policy is 30 days however no where is a return policy stated anywhere in their store or on the sales receipt.

WE tried to open an account with TRACFONE for 2 phones. We submitted our order for two phones. Upon receipt we tried to work with TRACFONE representatives for over 5 days to get both phones activated. After multiple calls with multiple representatives, dropped phone calls. they were they were unable to activate the phones. We finally cancelled the account. We then tried to activate an account with another carrier. When we tried to activate our phones we found that TRACFONE refused to unlock them saying that their requirement was the phones had to be activated for 60 days in order to release them to the new company. After explaining what we had been through and that they were the ones who couldn't activate the phones, they said we could pay $300/phone to get the phones released - tis even though our program was to charge $25/per phone and have the first 6 months free. We offered to pay the monthly cost [$50] for 2 months even though it was their fault for not getting the phones activated. They just said what their policy was. We asked to speak with a supervisor on two occasions and both times

the phone just kept ringing with no pickup. We believe that there is something very wrong here and that we are trying to work a reasonable resolution, with no bending on their side.

I had a Tracfone that went defective under the 1 yr. warranty. I played with customer service til I could scream. Two months later, After hours of calls & recalls because they hung up & disconnected while transferring call to supervisors, two service ticket numbers as they messed up & closed out the first, Call backs that Never Happened, hours of online chats that did nothing, Unexplained 3 to 5 day holds for authorizations that never went through, Supervisors that had to connect me with other supervisors at corporate but they couldn't handle the problem, Only to start the same phone call the next day all over again & start working up the same endless chain of command only to get the same result, --- No Replacement phone ! I can acct. on at minimum 22 hours in phone & chat conversations with Tracfone customer service & it's supervisor staff to no end. Now the phone number with both time & minutes remaining have both been discontinued with Tracfone. The phone is gone. The money for service & item are both gone. No refunds. No answers from Tracfone. They see nothing in their computers that even shows there was such an acct. or phone number ever existed. No apologies ! No caring What-So-Ever ! That is the "Customer Service" experience with TRACFONE.

When i added my credit card to the account for monthly billing I only gave them access to bill monthly charges. When i processed the first payment they processed not only my monthly charge they charged my card 4 extra charges and they stated enrollment and i never enrolled in any thing and i had 4 charges for enrollment. I waited 1 hour to talk to someone and they told me they did not know what the charges were and to file a dispute with my credit card company. My credit card company got my money back and sent me a new card and when i used my new card to pay my monthly bill they rebilled my on the 4 charges my credit card just disputed. So i had to dispute the charges again and close my card again.

Finally just went to Verizon and wanted to move my account. But wow they had a hold on my cell phone and would not let me change vendors. and wanted to charge me to release the device from Tracfone. It took me 2 days of calling and i finally got a hold of a person from corporate and they released it in less the five minutes.

I do not like the way they do business and they should investigate the company for billing practices.

I entere number in contacts for AQTS Health Services [protected] and when I try to call I get Straight Talk Customer Service. Same with keypad. What is going on, Since you do not have chat nor email I will try phone. Today to no avail.

Donald R. Ade

13503 Flying W Trail

Helotes, TX 78023

Cell Tracfone [protected]

My father discovered that his new tracfone wasn’t working on Friday. On Saturday my mothers went online to check his balance and it was zero for minutes, data, and texts but had 284 service days left. He transferred his minutes, texts, and data to his new phone on April 8th and everything was there at that time. Checking his phone logs he had only made/received 2 calls from the 8th through the 25th. When calling tracfone they said that he would need to purchase minutes for the phone to work, we said that was unacceptable since the previous balance was 3500 minutes 2000 texts and 2gb data. They transferred to a supervisor, got disconnected, went through it all again, transferred again. Was told to call back after 10pm since system was down. After 10pm was disconnected transferred and disconnected 2 more times then went to bed. This was several hours of time wasted and it’s still not resolved. How is it possible that they can’t look up records of the minutes that were transferred and when they disappeared. This is beyond frustrating my parents have both had tracfones for at least 15 years. Now we’re going to have to find another prepaid service for them. They rarely use their phones (which is why they have so many minutes left) but they need to have one for emergencies.

I have called five times and spent hours on the phone talking with people at tracfone . With no results... Is there anyone there that knowes what they are doing ?

I just want to be able to log onto my account with my computer. My email address is [protected]@yahoo.com

There have been two ticket numbers created due to this problem. [protected] and [protected]

Nothing has been done to fix the problem

tracfone deactivated my account on April 24, 2 days before the airtime had expired. I had to buy more airtime to reactivate. The money was taken from my bank account, but the phone was not reactived! After several long and and frustrating phone calls, they refused to reactivate unless I paid a gain. I had purchased 3 months of airtime for $49.70. I refused to pay again so removed my account from their website Each representative told me a different type of solution, none of which worked, nor would they refer me to anyone else.

My husband and I tried over 4 different days within the last month to activate the replacement phone sent by TracFone. We spoke with at least 4 different representatives at a call center and were never able to resolve the problem. We've given up and are very dissapointed.

Threre are a couple of area towers that have depriortized tracfone users in my area, boerne and fredericksburg texas. My phone is compatable and works most places with at t towers. Other at t tower users not with tracfone work in these areas at t tells me they do not have a legal department. Tracfone refuses to connect me to theirs. If I were to have an emergency in either of these tower areas, I would be left to die telling me my phone is "incompatable" and it would be saying "no signal"!

I’ve spent over two months trying to get my old number transferred to the new phone tracphone sent me and I’m still trying. I’ve had two sim cards sent to not counting the one that came with the new phone and it still doesn’t work. I’ve been on the phone over the last two months for over five hours trying to get this corrected to no avail. They forced me to buy an unlimited plan because that was why my new phone wasn’t working (according to their website help) and it still isn’t working. And now it looks like I’m out the $201.39 that I spent on that plan that I can’t use because the phone doesn’t work. This is beyond unacceptable. Once the minutes run out on this “new” phone I’m throwing it in the garbage and getting a regular phone from an actual provider. Maybe their help desk will at least speak English as their first language instead of talking to Pakistan or wherever they get these people from. I’ve had some that I couldn’t understand and have been hung up on numerous times after being on hold for extended lengths of time. If your phone works it’s a great service but if it doesn’t as this new one doesn’t then you’re screwed. Funny thing, they couldn’t get the new SIM cards to work in the upgraded phone but when I transferred the sim from the other phone that I bought to be able to still have a phone, the new upgraded phone works fine. But I don’t have the year of unlimited text and talk that they forced me to buy. They wanted to transfer the new unlimited plan to the number that I bought to have a phone but I would have lost the service plan that I was already using. So either way I’m out money for a forced upgrade that was supposed to be free. I’m going to talk to my bank about getting that unlimited charge returned but it’s been two months so I doubt that is going to work. I’m more than mad at all this. I have better things to do than sit on the phone for hours at a time and getting nothing accomplished. Do not use the online help that’s how I ended up with the unlimited plan that doesn’t work and probably never will. It’s not like I’m not computer savvy as I have a computer science degree so I know this shouldn’t be as hard as they’re making out to be.

This company is a joke. Their are people out there that can't remember their piin number so there should be a way other than a piin number. I want to cancel the phone number and start all over but without the PIIN number they can't do it. This should be SIMPLE like it says, but a big run around and their should be customer services in the united states to help. Really upset and I"m going to report this company to the FCC.

I had a working phone that was losing its battery charging ability and apps so I chatted with Tracfon to see if I could get it replaced. They replaced it and it wasn't working like I wanted so I bought a new one like the one I had. I tried to activate it and they told me I needed a new SIM card which they sold me and it still does not work. I've spent over $80.00 on a new phone and phone cards to call them and get it activated and they used up all this minutes and said the numbers do not match. I was looking at the number the phone provided and they claim it does not match. I have spent over 4 hours on the phone with them and they refuse to help fix a problem they created.