TracFone Wireless

I bought 3 of these phones. Phones are fine, but Tracfone robbed me of 13GB of data I paid for, 6000 phone minutes I paid for, and 2000 texts I paid for.

When a Tracfone tech named Maria tried to solve an issue with Voicemail, she erased over $294 worth of data, minutes, and texts.

Tracfone knows exactly what happened, but they refuse to reinstate the data, minutes, and texts I paid for, or to issue a refund.

If we're supposed to believe they can't "track" daily totals of data, minutes, and texts, then that speaks volumes for the quality of their systems and of their techs.

Fine phone, but it is offered by a company that has incalculable contempt for its customers.

They take your money, then erase everything you paid for, then expect you to pay again for what they stole.

Zte - majesty pro; android - smartphone: mailed back, tuesday, march 8, 2022; u.S. Of a. Postal service - jefferson road, rochester, new york 14623 (main branch provider). Charging port expanded (thru use): no longer supports plug; two - hands required to support charging port for recycle. Valid/current service carrier: safelink - pin: 332264. Sent to: 9700 nw 112 avenue, miami, flor. 33178. (legal department, support, and consumer claims) this particular phone is geared for office - work. (office - mate/compatibility) original purchase box: mail return/to sender. Serial/manufacturer numbers included in box.

I have had track phones for some time. When I receive the new phone there was never a problem with transfering info from old phone to new phone. No one is helping me. Giving me incorrect information. There should be a physical place i can take my phone to get this fixed. my cell is [protected] home [protected]. I need all my old info to be transfered. tracphone agent stated to purchase a sim card-put it into my old cell and then put it the new phone. did not work-called again and the next agent stated that is wrong information. HELP!

This is the second time i'm complaining as alex did get in touch with me and gave me a new link but it just took me back to the same run around endless loops going nowhere. Not sure with what's happeneing with tracfone but I have been a good customer for years but have already let one phone go because for no service, not sure what will happen with the other.

Talked to Tracfone tech services on 7-30-22 for appx. 2hrs they had me try different fixes to try to get the phone to work with data to connect to internet, but none of the fixes worked, talked to Tracfone tech support again on 7-31-22, for 1 hour again tried different techniques to fix the A51 phone but none worked, both times Tracfone said they would call me back in 30 mins. they never called back. The phone stopped working after Tracfone did systems update. The phone is still in warranty but when I asked Tracfone about the warranty, they refused to talk about replacing the phone. Very poor customer service, even worst tech services and they do not back the warranty they give their products, that's what happened in my situation. Hope someone at Tracfone reads this review and tries to do the right thing and replace my A51 Tracfone that is still under warranty.

I have been with Tracfone for a very long time. Currently I have been trying to get onto the website for over 2 weeks. I cannot log into my account. My husband has tracfone and cannot log into his account either. Their website is broken! Others that I know are having the same issue. We will have to go to another provider because Tracfone has zero customer support.

I signed up for tracfone after buying a tracfone device. I used a card the first month and decided to do auto billing after the advertised a $5 a month savings for doing autorefill. I was ok the first month,. Upon renewing my service they upped my bill by $5 (as though I didn't have auto renewal. The saving are similar to Straight Talk for auto renewal. I contacted tracfone customer support and was greeted with call hold and language issues and inability for them to understand my communication about the issue. I was transferred twice and was hung up on after being on the phone for about and hour. I am now looking to change my service to another carrier but I am reading the phone is locked for the first year. I do not recommend using tracfone...straight talk was 100% better service.

I’ve had TracFone for over three years now. In June I tried to renew my service for another year, but the website was not working correctly. Called Tracfone Support and they put in a ticket to get my access online fixed. In the meantime, I needed to go to Walmart to buy another year of service, which I did.

Next day I was told that TracFone had been bought by Verizon and I needed a new Sim card. So they sent me one, even though I had an AT&T phone, they assured me several times the new sim would work.

Get the new Sim, put it in the phone, turn on the phone and says Sim Not Compatible. This is where the fun begins…

Call back to Tracfone Support and they ask me all manner of ways of trying to verify my account, none of which are working.

After the fourth agent tried, they told me I needed to go to Walmart to buy a new BYOB Sim kit, which they assured me was only $.99. Wrong! It turned out to be $9.98!.

So I opened the kit and it contained a single Sim that said Verizon compatible. I called the service desk again for a fifth time, after all of the verification stuff once again failed, the agent assured me that if I gave her the IMEI of the phone and the Sim number, they could make it work.

The following morning I powered up the phone and sure enough Sim not compatible came up. Call the agent again, they tried all of the verification steps again none of it works again and I’m repeating the same old Groundhog Day story… Again

So here I am, with a phone I can’t use, with a years worth of service I can’t use, and a unsupported Sim.

Now they’re telling me I have to get the phone unlocked, and then it will work. Why should I have to do that when it has been working for the last 3+ years?

My wife and daughter also have AT&T phones that are being used with TracFone, and I guess none of them are going to work now either.

So now Im locked out of my online account...

On 7/16 my sim was deactivated and the sim they sent me a couple of months ago which was verizon compatible was activated according to their website. During this process I lost all my service time, minutes, text data. Therewas no warning and I went for an entire weekend with no service without knowing.

I'm a five + year customer of Tracfone. I bought a 365 day plan in Feb. 2022 with 1500 minutes / 1500 texts. I had 3000+ carry over talk minutes and texts for a total of 4500+ talk minutes (=75 hours of talk time). Fast forward to July 2022 and my account has zero talk minutes left. I barely talk on the phone so this impossible.

After spending 2 days trying to resolve with Tracfone I'm done. They just keep telling me I have zero minutes and aren't able to explain why my minutes disappeared. I had to pay to add on additional minutes. I'm now screen-shotting the app dashboard every day. While on the phone with them, it said I used 1mb of data - again impossible. No longer trust them and will switch providers once my plan runs out.

My problem all started when tracfone change to verizon. My service quit working and i have been on the phone for days and hours and hours. They say i need to update my account information. I can log into my tracfone account, but it won't let me edit anything. It is like locked. I tell them what my account info has written down. But they say it is incorrect. I say can you see any numbers or letters in my account info. They say no, Basically they can't see anything but their computer is saying it is not correct. They say i need a pin but i cannot update my pin because my tracfone is not working, because they switched to verizon. I have 9000 minutes left.

What are my option? I wish a lawyer would file a class action law suit. There are a lot of people who tracfone is taking advantage of. I am very disappoint with tracfone actions and responses that other people and i have had.

they are transferring you like a ball from one person to the other.

The above phone was bought from QVC on 11/30/21. About a month later I had a brain fog and forgot the password to the phone. Since I had contacted Tracfone to activate the phone I contacted Tracfone with this issue. I called sometimes two to three times a day - long 30-45-1 hr wait times. They stated they would look into it. A representative then suggested that I send the phone to them and they would re-boot it. So I mailed it off on 1/8/22, via UPS per their instructions. Again I am calling as to why it was taking so long for them to return my phone - they told me it was there -tied up in their warehouse.

The last call I made was 4/4/22, at that time a representative stated they would place an "escalated ticket" and the phone would be returned in 7-10 days. It's now July 11, 2022 and no phone. I also wrote a letter to the Executive Resolution Department - Attention President, Miami FL, on May 6, 2022 and have received no reply

This is an FYI to educate your customer service. On July 8, 2022 my cellphone got wet and became inoperable. I 'chatted' with customer service rep Jean around 8pm to ask how to access text msgs on my computer. I'd read about this option (on google) and was told it was possible. There were problems with account verification: they tried sending code to my phone - which is broken, then to email and it didn't go through, then they had the wrong info in my account at their end (it was fine online when I looked at it). It was not resolved on the 8th. On the 9th I called customer svc. Again told, by BJ (I think) this was possible but there were the same problems with account verification. Requested to speak with a manager. During their call transfer I was disconnected. Tried again. Disconnected again. The third rep said that she was not allowed to transfer me to a supervisor. Around 6pm on the 9th went through all of the info for account verification to then be told the server was down; they'd call me at 10pm. This manager got the account verification done quickly by sending the code to a burner phone I just bought.

Then...she told me that it is not possible for me to access text msgs on my computer unless I'd previously sync'd it with google. Of course now I can't as the phone is broken.

I spent about 4 hours, over the course of 2 days, trying to retrieve texts only to now learn that it wasn't possible. If Jean had told me this on the 8th I still wouldn't have my texts but I wouldn't have spent hours on this. Your customer service reps need to be further instructed on what can and cannot be done, and not waste customers time.

I've been a good customer of Tracfone for many years. I have 2 of their phones. Last year I got a notice that one of my phones service would expire. After a lot of hassle, problems with the website, I was finally able to renew with an online person only to find out that they had notified me 6 months early! Frustrating!

That being said, my other phone expired yesterday. I went to the website about a week ago and tried to sign in. The website continued to tell me that all of my info was invalid, including the phone that has a year's service still left, and wouldn't let me sign in! I wasted 2 hours on this. I went through the same hassle yesterday. So I finally called to renew the service but they didn't include the service I wanted that was listed as available services on their website but they wouldn't allow me to sign into. It was an automated service with no real person to interact with. Not sure what has happened to this company but it has become almost not worth the effort to use their advertised services.

For the past 4-6 weeks I have called [protected] for help to activate the refurbished phone that I was sent by Tracfone as a replacement for my current flip phone.

New SER #: [protected]

New SIM #: [protected]

PIN# 7286 Set up new for this activation

My old SIM # is [protected] (for ID purposes)

Email: vince.[protected]@gmail.com. Contact phone # and email for this problem: [protected]: [protected]@windstream.net as mine are not activated.

Fifteen attempts to activate this phone have failed. There seems to be a phone number (not mine) on this SIM card that prevents activation. I can neither receive or make calls, emails, or messages. I am told the phone is activated but it is not fully functional. Verifying my account has been a nightmare. The only way they would do it was by my highschool name: Buckhorn. This process took at least 30 minutes and then I was passed on to an upper tech. As soon as this happened, I choose 1 or 3 and then got a dial tone---for at least 15 times over the last 6 weeks. Not good PR for your company. I am disabled and on a small fixed income and this phone is my lifeline. I buy minute cards as I don't have a credit card. I have minutes on my old phone I want transferred as well.

I recently got dropped from service because my old tracfone is too old. They sent me a new phone BUT they can port the phone #, service time and minutes to my new phone which is worth almost $200. They say they have to verify me. So I can't receive text on my old phone, it is inactivated. I haven't used my credit card with them in the last 90 days so these don't work and then my phone #s I've called out with don't register with their computer. I've tried 6 different live calls with them and they can't solve it for me so they have stolen my $200 essentially. Is there a way to override the system. I can tell them my SIM and serial # and how many minutes and service dates I have. No one else would know that.

Please help me. You can call me at [protected]

i have been trying to resolve a problem with this phone for4 days now and have been left on hold for hours and explained the problem to several tf agents. i have been a tf customer for many years. I need this phone fixed the issue is; I can not git int my account on the phone. in the past it was showing my balance and would allow me to add air time via pre paid card. when i try to open my account it says "SORY SOMETHING WENT RONG" try again. HELP

Tracfone rips customers off with their data scam. They make the data needed for updates wipe all the minutes and texts out. How are these scumbags not in jail ?