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2.4 737 Reviews

TracFone Wireless Complaints Summary

246 Resolved
467 Unresolved
Our verdict: Engaging with TracFone Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TracFone Wireless reviews & complaints 737

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11:53 pm EDT
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TracFone Wireless My money being returned.

I ordered my cell phone the 23 of august I have been on the phone for 2 days with these people and I have not gotten a straight answer where my cell phone was in the mail system they have given 3 different mail services, finally today after spending 43 minutes on the phone and constant delays on the other end of the phone the young man came on the phone and told me that the cell was being shipped back to tracfone the man said I either had not enough money in my account which I do have enough money in my account or that the phone was out of stock. I spent 42.60 for this cell phone now they are saying until they get the cell phone back that there keeping my money I have documentation. Have no way to get my money back if they indeed lost the phone I need your help, please I just checked, and they have no reimbursed my 42.60 I want my money back.

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Update by bronson72
Aug 27, 2022 12:39 pm EDT

I just bought a trac fone i git it yesterday and everything is installed my fone number minutes stuff like that. I have an extra fone i bought from you guys and it was just delivered today to my mail box I would love to send it back unopened for a refund

Update by bronson72
Aug 25, 2022 10:39 pm EDT

just looked on trac fones website and they are still advertising the fone i bough the TCL A3 wich they told me it was either sold out or i had not enough money in my account i have over 200.00nin my account so I know i had enough money

Update by bronson72
Aug 25, 2022 10:36 pm EDT

my money has been returned but please could you look into other people's purchases and make sure that no one else has been taken

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11:50 am EDT
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TracFone Wireless tracfone

Ive tried to set up a new phone and the techs keep lying when they say they have sent my verifcation code to my email. Its been a week and a half without a phone. and at this point i dont think ill get my number. the second verifaction process(me providing the last two phone numbers i called out to from my last phone) worked on 1 out of 15 different operators. Then he said i needed to get into better service area and gave me the incorrect call back number. this staring 8-12-22 up to now

Desired outcome: a working phone

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6:00 pm EDT
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TracFone Wireless minutes

i have been with tracfone for many years. 2 years ago they sent me a message that i needed to buy a new phone. my old phone i could buy the minute cards at stores. well august 11th i had to go on line on their site to add minutes and text. they had an offer for 3000 minutes and 2000 text for the price of 159.99 plus tax. they withdrew from my account but i didnt recieve anything on their site when i checked my usage. on the 15th i had to call them to fix this problem. they wanted all kinds of info to verify phone and who i was. after calling the 4th time someone added only 1000 min. to my phone. i am not a happy camper. i used to be able to buy min. on their site with my new phone and everything went well. i think i will be done with this company when my minutes are done. sad that they cant get it together to make things easy like it used to.

Desired outcome: i would like my extra min. and text.

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1:24 pm EDT
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TracFone Wireless paying for service and can't use my phone

I can't use my phone , everytime i try to dial out, it gives me a recording that they will direct me to customer service. can not receive calls either!

I spent 6 hours on the phone with your customer service with 6 different representives and nobody can help.

Each time they transferred me they cut me off.

I am not happy with the sevice I have received so far

Desired outcome: I want restitution for three weeks of non use of my phoneAnd compensation for not being able to use my phone.

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8:21 pm EDT

TracFone Wireless Why do I have to pick a label that is provided, instead of making my own decision?

I have been using Tracfone Wireless as my cellular procider for the past few years, and even have bought two phone from their website, but cannot seem to get any kind of useful customer support from them no matter what I try...

When I try to call the so called 'Support Number' they provide, it is ALWAYS a long wait on hold to get an agent who speaks some very thick foreign accent that I cannot easily understand. So, I try to use their advertised 'Chat Support' option on thier website, but it has recently been changed somehow, and although there are still the numerous fields to fill out information on the window that pops up, there is no longer a button / link provided to begin the chat session. (attached)

This company has relentlessly provided a very lackluster service, and consistently has technical problems that they appear unable to correct.

Now, they have added the fact that they make themselves next to impossible to get any kind of customer support on top of their terrible track record.

I simply need to ask a couple of basic questions about my phone's features, and since I purchased it from them, they should be able to provide this, but they seem to refuse to provide anything that even slightly resembles customer service, and it is frustrating to the point where I am about to just throw this phone away, go buy a new one, and go to somebody else!

Desired outcome: screen share session / chat session wuth a Tracfone agent.

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Update by zlloyd0
Sep 02, 2022 11:19 am EDT

I know it has been a while since I posted this complaint, but I got a response of sorts, from someone named Alex, who claims to be associated with Tracfone Wireless, sent to my Email, except I can find now way to reply to this person as the Email notification says noreply in the sender information...

In any case, what was stated in the response message was to go to the same page I was posting about to chat with Support, but this is not possible, as I showed in my original complaint posting because there is no way provided to begin the chat session. I will post another screenshot showing this here, if it will reiterate my initial concer for this person.

As can be seen in the image, there is no Begin Chat option on this pop up window anywhere, so you can enter your personal information, but that is all you can do as there is no way to start a chat!

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Robert Dupree
, US
Sep 11, 2022 9:20 pm EDT

All of us with TracFone problems might as well give up, they reuse to help if you have problem. I guess i am going to throw my brand new TracFone which won't act along with three months of service in the trash. Life is too short to have to deal with TracFone and they know, that we will all eventually move on.

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5:45 pm EDT
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TracFone Wireless Nokia 2760 flip phone

I bought the phone at Target on August 9th 2022. Tried to activate.

1st contact with "activate service([protected]. talked to a lady. After trying for about an hour, she said she would have to transfer me to a higher tech. I got dumped in the transfer.

10th, I tried again. different girl same results. no callback from Higher tech.

11th, I tried again. different Girl. She tried the same procedures as previous girls having no results. She transferred me to higher tech, waiting 10 minutes. Dumped.

12th, Chatted with Sherwin on computer, He did the same procedures to no avail. Transferred me to higher tech. This time I made it through. Did many of the same procedures. Tech said he would input my account setup etc. I was to shut off my phone (2:00pm) turn phone back on at 5:00 pm and try to call a local #. That resulted in my getting migration services the same as every other time. The Tech said he would call me back on my land line to confirm my results. I did not receive a call. What now?

1.Should I return this phone and select a better one suited to my local?

2 What phone would you suggest for me. (want VOLTE)

3. Now I have a big nothing for $20.00

4. I am interested in a good phone that's reliable, and I don't play games. I have a lot of phone minutes and data invested with you. 1st trouble in many years.

Desired outcome: A working phone in my hand. please respond.

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7:36 pm EDT
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TracFone Wireless Tracfone iphone se.

I have called at least six times over the last week trying to set up "my account" for my new iphone se. Phone is activated (actually a tracfone upgrade from my old samsung galaxy phone I have had for several years). Your representatives make all kind of promises that it will be fixed automatically in thirty minutes...or in one case 72 hours. I have many unused minutes, service days and data from my old phones. Your representatives are not helping me ! They all have difficulty understanding english.

Help !

Desired outcome: Fix "my account" problem

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10:55 am EDT
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TracFone Wireless tracfone wireless

Returned phone in May 2022 as instructed for a replacement. August 2022 still waiting for the replacement. No help from CSR in text and phone conversations in securing info. No phone, no refund for phone and unlimited service time. Ticket #[protected] 05/08/22 csr instructions to call back

05/10/22 csr instructions to call back

05/10/22 csr says phone in warehouse can't find shipping info

I returned phone mailed UPS 05/24/22

06/16/22 csr referred to another csr who said they would callback

06/16/22 no callback

Frequent calls to Tracfone no success Told they would not share any info as I was not the owner of the phone.

Letters to Tracfone Corp resolution dept in Miami unanswered

Desired outcome: Complete refund for unlimited service time and the phone

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10:09 pm EDT
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TracFone Wireless porting number to new carrier

Today is 8/11/2022. I have been trying for 2 weeks to port my number to a new carrier. Every time it gets rejected. When I called tracfone tonight after the latest rejection, I got disconnected or I got told they can't help me because I was already given a pin today and I can't have another today. When I asked to speak to someone who could fix the problem, I was disconnected again. Finally I was transferred to the Help Desk and was able to speak to someone who was able to see all the attempts that had been rejected and why, but she was unable to give me a new pin today either because the system only allows 1 pin in a 24 hr period! I spent 2 hours tonight and still no resolution to the problem. Hopefully in 22 hours, when I am able to get another transfer pin, the port will go through. I was assured that it will, but I am not so sure.

Desired outcome: I would like my number to port to the new carrier.

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7:47 pm EDT
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TracFone Wireless activation problems

I received my new tracfone today and have been trying all day to get it activated and transfer my minutes and phone number from my old phone. I've tried calling and can't get a person. I've tried chat line and can't get anyone there. I've tried online and they are having problems so can't do it that way. I have used tracfones for several years and am now re-thinking staying with it. I'm going to have to shop for something else. I'm a polio survivor with walking issues so need a dependable phone.

Desired outcome: I would like a real person to help me with this.

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2:05 pm EDT
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TracFone Wireless migration stolen minutes

the migration of my service turned into the worst problem.. beginning july 28th thru aaug 9, 2022. i have two tracfones the first migration went smooth not a special phone. the new blu view 3 however ended up with aroud 3000 minutes disappeared. my service is good until 11/2023. after many many hours on te phone with support, changing sim and factory reset, *73, several times, i am now without the phone and was told the only way to remedy is to add more airtime. TRacfone support is nothing more than people reading off of a script with barely understandable english (i was on their support so many times i knew the script by heart) i had finely siad at one point maybe it is just a bad phone, they said well let me get you to corporate and they will help you. guesswhat it goes right back to the loop and you do not get anywhere! i have been a custoer for over 8 years having to replace a phone a few times, with no problems the used to even load your contacts and some files to the new phone. i filed a complaint with my states attorney generals office, waiting for a reply.

Desired outcome: retrieving my minutes and to get my phone working

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Update by tracfone misery
Aug 10, 2022 7:58 am EDT

the link they posted does not get you anywhere new another generic response. if they really valued us as customers they would reach out themselves, they obviously have the info to contact us via email. the other thing i find funny is that they can text us a validation code on the phone we can not call out or receive calls on?

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3:39 pm EDT
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TracFone Wireless Theft of service

I bought 3 of these phones. Phones are fine, but Tracfone robbed me of 13GB of data I paid for, 6000 phone minutes I paid for, and 2000 texts I paid for.

When a Tracfone tech named Maria tried to solve an issue with Voicemail, she erased over $294 worth of data, minutes, and texts.

Tracfone knows exactly what happened, but they refuse to reinstate the data, minutes, and texts I paid for, or to issue a refund.

If we're supposed to believe they can't "track" daily totals of data, minutes, and texts, then that speaks volumes for the quality of their systems and of their techs.

Fine phone, but it is offered by a company that has incalculable contempt for its customers.

They take your money, then erase everything you paid for, then expect you to pay again for what they stole.

Desired outcome: Reinstate 13 GB of data, 6000 phone minutes, and 2000 texts or issue $294 refund.

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Update by Gjughkiknvfgjjijggff
Aug 07, 2022 6:46 am EDT

The bottom line is this:

With complete contempt for their customers, both Tracfone "supervisor" Juzy, Tracfone ID #513232, and Tracfone "supervisor" Aiko, Tracfone ID #513547 stated I "could buy more data, phone minutes, and texts."

In other words, I could pay Tracfone for over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts, Tracfone could then steal over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts by erasing over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts, and I could then pay again for over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts which Tracfone stole.

The cost to replace 13 GB of data is $130.00 ($10 per GB).

The cost to replace over 6000 phone minutes is $146.40 ($12.20 per 500 minutes).

The cost to replace over 2000 texts is $13.24 ($6.62 per 1000 texts).

I want over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts restored to my phone, or a refund in the amount of $289.64.

Update by Gjughkiknvfgjjijggff
Aug 07, 2022 6:24 am EDT

Thanks Joel. I got the same email from Alex.

We all know that going on chat or calling "customer service" will only result in the same fruitless runaround that precipitated this situation in the first place.

Perhaps you can provide (via email if you prefer) a direct phone number to someone at Tracfone who will actually investigate what Tracfone agent Maria did during her "resetting" of Voicemail that resulted in the erasure of 12.7 GB of data, over 6000 phone minutes, and 2000 texts, and who will then restore my phone to its pre-Maria state.

Update by Gjughkiknvfgjjijggff
Aug 06, 2022 6:45 am EDT

Update: I got this email from Alex at Tracfone:

Hi Gjughkiknvfgjjijggff. This is Alex from TracFone Wireless. We sincerely apologize for the inconvenience this has caused you. As one of our long-time customers, we do not mean to make you feel this way. We value your patronage. Allow us to straighten things out with you. Please give us to another opportunity to make things right and provide concrete resolution for your issue. For further assistance you can chat with us via this link https://www.tracfone.com/support/contact-us or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Needless to say, calling or chatting with Tracfone will just result in the same run-around.

The bottom line is this:

With complete contempt for their customers, both Tracfone "supervisor" Juzy, Tracfone ID #513232, and Tracfone "supervisor" Aiko, Tracfone ID #513547 stated I "could buy more data, phone minutes, and texts."

In other words, I could pay Tracfone for over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts, Tracfone could then steal over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts by erasing over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts, and I could then pay again for over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts which Tracfone stole.

The cost to replace 13 GB of data is $130.00 ($10 per GB).

The cost to replace over 6000 phone minutes is $146.40 ($12.20 per 500 minutes).

The cost to replace over 2000 texts is $13.24 ($6.62 per 1000 texts).

I want over 12.8 GB of data, over 6000 phone minutes, and over 2000 texts restored to my phone, or a refund in the amount of $289.64.

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KC Alden
Wellsburg, US
Oct 27, 2022 12:08 am EDT

Forty-five minutes ago, I added a 60 minute TracFone card to my TracFone. Five minutes later, I attempted to get on the Internet. My phone would not connect. I texted 611611 for my balance, and it read that I had no data, even though I had added the card ten minutes before and didn't use any data. This has happened several times, and I don't believe that it is an accident. I will be shopping for another phone and carrier. I am very tired of TracFone stealing data that I paid for.

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tracfone misery
Big Pine Key, US
Aug 09, 2022 2:15 pm EDT
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the support is useless, how are we supposed to pony up more money to fix the migration problem, when i had plenty of service days and 3000 or so minutes when i began the process? they just take you on a dog and pony ride reading off a script, i heard it so many times i wasable to fill in their missing words. one agent even said thanks for calling straight talk? but i have tracfone. or do i?

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3:03 pm EDT
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TracFone Wireless Order: no return; return to sender (original package)/repair, replacement - smartphone (zte).

Zte - majesty pro; android - smartphone: mailed back, tuesday, march 8, 2022; u.S. Of a. Postal service - jefferson road, rochester, new york 14623 (main branch provider). Charging port expanded (thru use): no longer supports plug; two - hands required to support charging port for recycle. Valid/current service carrier: safelink - pin: 332264. Sent to: 9700 nw 112 avenue, miami, flor. 33178. (legal department, support, and consumer claims) this particular phone is geared for office - work. (office - mate/compatibility) original purchase box: mail return/to sender. Serial/manufacturer numbers included in box.

Desired outcome: My name is: CHRISTOPHER.Brown; Packing address provided: U.S.A. Postal Service, (North Broadway) Post Office Box 753, JERICHO, New York 11753. Repair: port (for charging). Return: smartphone . Phone needed back in any matter of repair.

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9:02 am EDT
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TracFone Wireless TRAC Phone employee service sucks

I have had track phones for some time. When I receive the new phone there was never a problem with transfering info from old phone to new phone. No one is helping me. Giving me incorrect information. There should be a physical place i can take my phone to get this fixed. my cell is [protected] home [protected]. I need all my old info to be transfered. tracphone agent stated to purchase a sim card-put it into my old cell and then put it the new phone. did not work-called again and the next agent stated that is wrong information. HELP!

Desired outcome: please send me an email- [protected]@verizon.net- I there any help for my issue Mary Notturno

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3:16 pm EDT
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TracFone Wireless Cell phone service

This is the second time i'm complaining as alex did get in touch with me and gave me a new link but it just took me back to the same run around endless loops going nowhere. Not sure with what's happeneing with tracfone but I have been a good customer for years but have already let one phone go because for no service, not sure what will happen with the other.

Desired outcome: I'd love to reinstate my account and also my second phone.

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Update by jastawa
Aug 04, 2022 12:41 pm EDT

How can you talk to a real person? I've been trying to refill for months now and only get a runaround with their website that won't allow me to sign in saying both my phone numbers are invalid, chat is with some app I don't use so don't know if its the same runaround, calling is just a bot, won't allow me to speak to a real person, and they won't allow you to select the plan advertised on the website. How can you talk to someone who will solve the problems?

Update by jastawa
Aug 04, 2022 12:34 pm EDT

Ok, not sure if its fraud or a scam, false advertising or what but the website won't allow me to sign in saying that my 2 phone numbers are 'invalid'. I can see the plan I want advertised on the website ($125) but it won't allow me to choose it. Then when I go to 611611 it sends me back to the same run around but at least there from the phone it recognizes it but then goes nowhere. When I call, its impossible to talk to anyone or chat even except with a bot (only possible if you use some kind of app, I don't so not even sure there) and it won't give the selection of the plan I want to buy so there's seemingly no way to get the $125 plan advertised on your website. The link you gave goes to the same faulty run around to nothing, no chat, and no calling with any representatives except a bot. HELP is also just a run around to nothing. What a lot of frustrating loss of time. Thanks for nothing.

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10:46 am EDT
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TracFone Wireless Samsung A51 data will not connect to internet when away from home

Talked to Tracfone tech services on 7-30-22 for appx. 2hrs they had me try different fixes to try to get the phone to work with data to connect to internet, but none of the fixes worked, talked to Tracfone tech support again on 7-31-22, for 1 hour again tried different techniques to fix the A51 phone but none worked, both times Tracfone said they would call me back in 30 mins. they never called back. The phone stopped working after Tracfone did systems update. The phone is still in warranty but when I asked Tracfone about the warranty, they refused to talk about replacing the phone. Very poor customer service, even worst tech services and they do not back the warranty they give their products, that's what happened in my situation. Hope someone at Tracfone reads this review and tries to do the right thing and replace my A51 Tracfone that is still under warranty.

Desired outcome: Hope the faulty phone is replaced.

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7:18 pm EDT
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TracFone Wireless Fix the website so we can log into our accounts!

I have been with Tracfone for a very long time. Currently I have been trying to get onto the website for over 2 weeks. I cannot log into my account. My husband has tracfone and cannot log into his account either. Their website is broken! Others that I know are having the same issue. We will have to go to another provider because Tracfone has zero customer support.

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12:01 pm EDT
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TracFone Wireless Billing

I signed up for tracfone after buying a tracfone device. I used a card the first month and decided to do auto billing after the advertised a $5 a month savings for doing autorefill. I was ok the first month,. Upon renewing my service they upped my bill by $5 (as though I didn't have auto renewal. The saving are similar to Straight Talk for auto renewal. I contacted tracfone customer support and was greeted with call hold and language issues and inability for them to understand my communication about the issue. I was transferred twice and was hung up on after being on the phone for about and hour. I am now looking to change my service to another carrier but I am reading the phone is locked for the first year. I do not recommend using tracfone...straight talk was 100% better service.

Desired outcome: Either unlock my current phone to the tracfone network or remove the additional $5 change for my 3 gb service as advertised when I signed up for auto billing.

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9:38 pm EDT
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TracFone Wireless SIM bring your own phone

On July 21, 2022 online with a Tracfone Customer Care person I was told I could buy a SIM card to use on my own cell phone for wireless service and was assisted with the purchase of the card. After receiving the card and installing per instructions I attempted to activate but was not able to as it was indicated as not a valid sim card. After three days with chats and telephone calls being disconnected with both at least twice Tracfone was not able to have my phone work. One of the Customer Care persons offered to sell me a service plan indicating my sim card was active yet no matter what I was told to do by subsequent CC persons the phone still will not work! I have requested a reversal on the credit card account via my Bank and await further information from them. This situation has been going on for 3 days and has caused me great frustration and inconvenience as I have closed my account with a previous wireless provider. Every time I communicated with Tracfone CC people I would get different information. This is the worst company on Earth!

Desired outcome: Return the purchase cost of my plan $125

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TracFone Wireless account cant be verified, SIM not supported

I’ve had TracFone for over three years now. In June I tried to renew my service for another year, but the website was not working correctly. Called Tracfone Support and they put in a ticket to get my access online fixed. In the meantime, I needed to go to Walmart to buy another year of service, which I did.

Next day I was told that TracFone had been bought by Verizon and I needed a new Sim card. So they sent me one, even though I had an AT&T phone, they assured me several times the new sim would work.

Get the new Sim, put it in the phone, turn on the phone and says Sim Not Compatible. This is where the fun begins…

Call back to Tracfone Support and they ask me all manner of ways of trying to verify my account, none of which are working.

After the fourth agent tried, they told me I needed to go to Walmart to buy a new BYOB Sim kit, which they assured me was only $.99. Wrong! It turned out to be $9.98!.

So I opened the kit and it contained a single Sim that said Verizon compatible. I called the service desk again for a fifth time, after all of the verification stuff once again failed, the agent assured me that if I gave her the IMEI of the phone and the Sim number, they could make it work.

The following morning I powered up the phone and sure enough Sim not compatible came up. Call the agent again, they tried all of the verification steps again none of it works again and I’m repeating the same old Groundhog Day story… Again

So here I am, with a phone I can’t use, with a years worth of service I can’t use, and a unsupported Sim.

Now they’re telling me I have to get the phone unlocked, and then it will work. Why should I have to do that when it has been working for the last 3+ years?

My wife and daughter also have AT&T phones that are being used with TracFone, and I guess none of them are going to work now either.

So now Im locked out of my online account...

Desired outcome: FIX IT OR GIVE ME MY MONEY BACK!

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TracFone Wireless Customer Reviews Overview

TracFone Wireless is a prepaid mobile phone service provider offering a variety of wireless plans without long-term contracts. Their services include talk, text, and data with flexible options to suit individual needs. TracFone operates as a Mobile Virtual Network Operator (MVNO), utilizing the networks of major carriers to provide coverage. They also offer a selection of smartphones and basic cell phones, catering to a range of preferences and budgets. Customers can purchase airtime cards or enroll in auto-refill programs directly through TracFone's website or authorized retailers.

TracFone Wireless In-depth Review

Product Range and Availability:

TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.

Pricing and Value for Money:

TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.

Customer Service and Support:

TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.

Network Coverage and Quality:

TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.

Ease of Use and User Experience:

TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.

Flexibility and Customization:

TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.

Contract and Terms:

TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.

Additional Features and Services:

TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.

Overall Satisfaction and Recommendation:

TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.

Competitor Comparison:

When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:

  • Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
  • Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
  • Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
  • Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
  • Contract and terms: Address any misleading information or disputes regarding the terms of service.
  • Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
  • Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.

Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.

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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

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