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TracFone Wireless

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Customer Service

9700 NW 112th Ave.
Miami, Florida
United States - 33178
Mon8:00 AM - 11:45 PM
Tue8:00 AM - 11:45 PM
Wed8:00 AM - 11:45 PM
Thu8:00 AM - 11:45 PM
Fri8:00 AM - 11:45 PM
Sat8:00 AM - 11:45 PM
Sun8:00 AM - 11:45 PM

Complaints & Reviews

they have ripped me off by deactivating my phones for no reason and changing my phone number for no reason

Tracfone is a wireless service provider in the USA. They have ripped me off by deactivating my phones for no reason and changing my phone number for no reason. Their customer service is really non existant becaus they do nothing to help except say they are sorry for any problems. The problem is it was a business number listed in advertisements and with 2 number changes in a month and a half there is no way to place a price on what they have cost me.

I would advise anyone asking, DO NOT USE TRACFONE.!

bad service

My tracphone seervice is getting really bad. For the past few months my phone says searching, please wait, no service or right now it says emergency only. I have over 200 minutes on my phone and the expiration date is the latter part 2011. I need my cell phne to work all the time, not just at their convenience. I cannot call their service numbver from a pay phone and I do not have a land line. When I do call on someone else'a phone, I always get a lady with some a thick accent that I cannot always understand what she is requesting, and she cannot understand what I am saying to her. Why can't this company work as well as other services. I live about 1/2 from a cell phone tower.

  • Ra
    radioman181 Jul 11, 2011

    You Have a bad cell phone.. I had the same problem . Turns out that the quality control on Tracphones are not the greatest and many have receiver problems.
    GEt yourself a new phone.

    0 Votes

tech support

I bought a Tracfone about a month ago. I know that was my first mistake! I had trouble right off with the service.
From that point I spent about an hour and a half every day for almost a month trying to get it corrected. I’ve never talked to a group like tracfone techs before who is so good at lying cheating and in essence stealing from whomever they talk with.
If this group of people believes in KARMA, as a group, as a civilization they’re doomed, because their KARMA is black and dying.
I’ve since got rid of the tracfone and I feel much better, now that I’m no longer sharing their souls darkness.
All I can say is, if you’re thinking Tracfone or every get a Tracfone, run away screaming. Your soul may depend on it.
I'm Feeling Much better now,

  • Rc
    R C Littlefield Feb 17, 2010

    When I recieved a new tracfone I tried to activate it on line. When the website failed to credit all 1382 minutes currently on my contract, I called customer svc to have the new phone activated. All the old minutes were transfered to the new phone but the phone was not activate untill the next day. The next day, when I began recieving calls for someone other than me, I realized that they had put someone elses number in my phone!!! Now, a week later, six hours of telephone time with their useless tech. support people, I still do not have my old number restored to my new phone. Each time I call they tell me that it will be fixed in 24 hours and that I should be patient. I believe that I have been patient long enough. I have sent numerous e-mails . only to be placated again to be patient. The responce to my situation has been the worst customer service that I have ever encountered.

    0 Votes

"free" over-night shipping

On their web site they offered the lg420g for $19.99 with lifetime double minutes and free over-night delivery if ordered before 6/22/2011. The site did say that you couldn't expect over-night if you ordered on the weekend. One would assume that was because they don't process orders on the weekend and that one's order would be processed monday and the phone delivered on tuesday. But no! Because I ordered my phone on sunday (1:15am) tracfone is not obligated to send my phone by "over-night" and are not shipping it until wednesday and I should get it thursday. Monday, when they told me this, they wouldn't just cancel my order and let me re-order so as to get the phone on tuesday. I was on hold for over 90 minutes after speaking to a human for the first time.

phone didn't ring

When you buy a phone, you expect to be able to make calls and rcv calls. I bought this LG TracFone, called customer svc to activate it, which took 20 minutes, and flew across the country to use it on vacation. First, the phone wouldn't make outgoing calls, so I spent another 20 minutes with customer svc to fix that. Then I discover that the phone doesn't ring! People can only leave text messages. Customer Service said that I had to call from ANOTHER phone to fix this, but I was on vacation and this was my only phone. Got back, complained that I didn't have a working phone for my vacation. Too bad, no refunds. Something that should be so easy became sooo complicated. Not a satisfied customer!

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tracfone's sales tactics

The company tracfone, deliberately makes is impossible for their customers who wish to buy airtime, online... Instead, tracfone forces their customers to call them, to purchase airtime. This way, tracfone forces the customer to go through a long, air-winded speech, by their employees. - who ultimately are required to try to up-sell more minutes, to the customer!!!
This has been going on, for months! And, I wish more attention was put on this company, regarding this terrible, sales tactic that tracfone, continuously get away with!!!

worst service I have ever encountered

I have been a loyal tracfone customer for around 5 years. Perhaps because they were cheap and seemed easy with no contracts... Well sometimes folks I guess you get what you pay for. To put it into perspective... i have bought so many minutes from this forsaken company that I have my airtime membership until 2048!

I have run into countless problems adding minutes and not having them appear on my phone, bad reception, and hours and hours and hours of on-hold time to their customer service center. I like to be loyal to companies I really do... but I have had enough. Hopefully this rebuke steers some of you away from the same.

Just today I tried to add more minutes to my phone from an airtime slip and "the network was busy" I tried again... the same. and again and again. Finally tried online. Hurrah minutes accepted. However no mins on my phone. Called the service center (keep in mind this has happened the last three times I purchased minutes) was put on hold 8 times taken off of hold and to ask if I could continue to hold. After 20 minutes I got so frustrated that I hung up.

Well the stubborn person I am... lol... I called back to get to the bottom of the matter, and hopefully a different operator that could actually help. . . well . . . long story a tad bit shorter... It took me 1 hour and 15 minutes to resolve the issue which was accomplished by typing codes into their product (basically programming their malfunctioning product for them. I have done this on so many occasions that I actually lead their operators to start giving ME the codes when they are ready!) It turns out they did approve my minutes this time... they just gave them to a completley different phone that was in no way associated with me. The operator told me that there was nothing they could do about it and I started talking lawyer... funny... things changed pretty quickly after that.

Look. These are cheap phones and I only spent a bit of money on those minutes but principle should mean something. The days of the handshake and returning a defective or poor quality product seem to be fading. There are other cheap phones out there without binding contracts. I URGE you folks, try one of those. I know I will.

Thanks for letting me vent.


  • Ev
    Evie Wms Jun 18, 2013

    I am on the line with Tracfone for the second time in 24 hours simply trying to obtain a transfer of my current phone number from Net10 a distributor of Tracfone. Once again I am given the 'run around' since I will not allow myself to be 'ripped off' by this company. Placed on hold and the rep deliberately allowed the phone not to be placed on hold but left the line open and proceeded to use disruptive tactics (loud sounds that resembled ruffling paper, voices from other that appeared to be coming from a radio of some sort), all while because I asked to speak to her superior.
    I have had this backup phone # for 2 years ( I AM A LOYAL VERIZON customer; almost 30 years for my primary services, thank you!)

    The 'rip off' began when I purchased a LG 500G tracfone in June, 2011 from Walmart. In March, 2012 the charger port failed to work, which caused me not to be able to charge the phone. Go figure...a phone that is used possibly once or twice a month and rarely is on. Defective product so that one would have to make an additional purchase of another phone with almost ALL the previous minutes purchased still available (was under warranty for 1 year)!

    Loved the LG 500G product, am a staunch LG product user for other devices...Purchased another LG 500G phone from Target. Salesperson stated since it was the same identical phone, there would be no problem in making the transfer of the phone number. Went to activate the phone, was told by Rep on the helpline that I had purchased a Net10 carrier phone and therefore, I would have to purchase minutes for the Net10 phone because the Tracfone minutes I have from the broken charger port LG 500G will not transfer to the Net10 carrier (also in the Tracfone family of services) RIPPPPPPP Off, I say.

    The saga continues...on yesterday 6-17-2013, I spoke with 3 different personnel from Tracfone; a Customer Rep, a Supervisor and a Manager, at least that's who they claimed to be! Each were adamant that I had to purchase yet another phone (Tracfone specific to transfer the phone number back to Tracfone). So, again, I loose minutes from the NET10 LG 500G phone... over 500 minutes remained after for 30 days of usage. Started with about 720 minutes that cost me $25 in May 2013 (as you can see the phone is rarely used monthly).

    See where this is going!!! The LG 500G I purchased in March 2013 now has to be put to rest and another phone purchase (Tracfone specific) will have to occur. The Manger indicated that for my troubles (as I had stated that I would just get another carrier and discontinue my frustration laden encounters with Tracfone, Net 10 carriers) she would provide 300 additional minutes to the 120 minutes card purchased at Target I made to go with the NEW Tracfone (Samsung phone). When I queried her as to how long would those 300 minutes last...she stated for 15 days...Wooooooah! I made a NEW phone purchase of $30, another prepaid card purchase of $30 and Tracfone is making all this right by providing 300 additional minutes for a measly 15 days on a prepaid card that last 120 days... In others words PISS on you Customer...we 'rip people off' for a living!

    I have also filed a complaint to the FCC regarding my encounter and provided all the names of the individuals I spoke with (although without Rep ID numbers it will be difficult to locate them) in addition to the date, time and my phone log. Yes, I record conversations too Tracfone/Net10!

    Awfuuuuuuuuuuuuul Service and very unprofessional personnel!

    0 Votes


Don't be a fool. If you need telelephone service stay away from tracfone or any form of tracfone like straight talk or net10.
Here is what will happen every month. You will purchase a prepaid card and the instructions will tell you to go to the add airtime screen. When you as instructed on the card and on the phone you will receive a text that the card is invalid. You will then be instructed to call the 800 number. You will be charged for every minute that you use the tracfone to talk to "customer service" so you should call them from a pay phone. You will then go through the same process and will again be told by the computer that the card is invalid. You will then be put on hold indefinitely. If you persevere the wait you will be connected to a robot in the philippines who does not speak english. They will ask you for your name and then put you on hold for "three minutes". When they return they will ask for your phone number and put you on hold for "three minutes". They will then return and tell you that your number is wrong and you will repeat the number and they will repeat it back to you wrong and you will again give them the correct number and they will again repeat it back to you wrong. This will go on at least a half a dozen times and you will then again be put on hold for "three minutes". You will be told again that your number is invalid and then they will ask for the serial number of your phone. The same cycle will repeat over the serial number and then the will tell you to call back tomorrow and start over again. When you call back the next day and go through the same thing you will then be told to call back on the phone that you are trying to refill.
When you use the phone they will use up your minutes trying to "add minutes" and you will then need to call them back from another phone again.
After repeating the above process at least three times eventually your phone number will be entered correctly and become "valid" then you will repeat the process until the card becomes "valid".
So now you're all set until the next time you need to add time.


Ordered phones on Thursday at noon Central time. Paid $14.95 for overnight shipping but didn't come until Monday at 2:30 p.m..
I paid $14.95 thinking I would get the phones on Friday- thus, "overnight shipping". Wrong. NO Saturday shipping, then I had to sit at home to wait for them because they need to be signed for. I waited (and worried) all day Friday, Saturday (thinking MAYBE FedEx does Saturdays) and most of the day on Monday.
The moral of the story is...if you need them, don't wait to order them.

Then it gets better.
I have old Tracfone, I have new Tracfone. How hard can it possibly be to transfer my minutes and service days from one to the other? That took 2 phone calls to customer service.


I wanted to port one phone from Smart Talk (Walmart, bad idea) to the other Tracfone I ordered, only to find out that they need to send me a new sim card, even though the for has one, and is brand new. I'm almost CERTAIN that will take ANOTHER call to customer service.

WHY does Tracfone make this TEN TIMES HARDER than it has to be???????????? WHY???


I just sent back my 4th, LG420 cell phone because I do not get service at my house. I have asked repeadedly to send me a different model comparable to the LG420 and they keep sending me the same phone. My husband has a tracfone and gets service fine here. Now I am filling out this form, notifying the Better Business Bureau and filling out anothe form with the goverment. I will use up these minutes and throw the damn thing away. No more tracfone for this family...even my husband won't renew his minutes.

return policy

We recently purchased 2 Tracfones online from Tracfone that came with free accessory kits. One of the adapters that was needed to connect to the phone was defective. I emailed and called speaking to 2 different "supervisors" asking to replace the defective part to no avail. They insisted on me returning both phones, both accessory kits and to get a complete refund as the only solution. My pleas to simply send me a working accessory kit fell on deaf ears. They use these tactics knowing no one in their right mind would go through the hassle. Just hope you don't have to return anything to Tracfone. Just being on the phone with them is painful. Reps are very hard to understand and the connections are terrible.

net10 and tracfone custs.

Im a colombian citizen and im a proudly american citizen also, I had to come down here to colombia for a couple years and I started to work with the company who outsourced the call center for those companies.
Honestely I dont know what you guys expect if you dont even know how to find a serial number on your phone.
I really dont want to blame no people here but we are the people that have better accent than the other call centers and we always use to recieve the calls that other reps screwed up.

The point here that how do you expect to help someone who tried to make a ph call and has the ph turned off? How do you expect to assist a person who dont even tries to understand the rep. I saw people crying because of nasty customers who discriminates because where we are located. Many of the reps on my city are people who goes to public universities and they have been learning english by courses and they dont even had the opportunity to travel outside the country. Many other have been out the country and have been studied in bilingual schools and they work for fun actually. Just like me.

When I got asked where im located I have to say my actual location and that script that the corporate offices are located in miami, fl. When people asked me where I am from I simply say that im from colombia, when they asked about my english skills I make the statment that im also a proud american citizen. But honestly I can handle that way that many customers have to treat a person who is giving the best to assist them. You guys have no clue all the tools that we use to correct problems. I need to use 10 tools with like a 14 windows in a call. You guys think that we are machines or something? We deal with numbers and codes and references and numbers again and again and again... Come you guys and make an 8 hours shift dealing with that and dealing with people like you? Dont think so.

I belong to a tier 2 support team which handle problems with the coverage and I spent like 8 months being a tier 1 and thats so complicated.

Next time that you got placed on hold be pacient we are really working, if a tier 1 ask to place you on hold to have assistance for a supervisor think that they really need assistance. We got really well trained so be aware of that.

I just want to finish this complaint to the customers saying that next time that you call the 1800 number. Try to select spanish because sometimes we even dont understand the people from phillipes. And thats something that I supposed not to say.

And note to the one which is going to ask. Why in spanish?? Because we are able to speak both. Not you guys that only speak english and please do not tries to speak spanish to say thank you or gracias!!!

  • Mi
    Mickey Bitsko Feb 07, 2011

    I never call Tracfone customer service. I use the support tab on their Facebook page. Much better. Serious! Give it a try. Now that they got there service together, it makes Traphone invinceable. Ha!

    0 Votes
  • Qw
    QWERTY2011 Feb 19, 2011

    Proud american citizen...Wowwwwwww !!! You seem really proud of it and in love with USA when you state "not you guys that only speak english"...Keep your crap for yourself...You obviously have some inner anger toward us and what USA represents to your eyes. Now, realize that the majority of american people are hard working people who struggle too everyday. USA is not "Hollywood" (what you see on tv) but is not a third world country neither. You contract with american customer, you owe them to speak english like i owe to speak german to my german customers : english is the official language of USA and the universal business language in the world (like it or not).

    0 Votes

outgoing caller id shows wrong name

Purchased Tracfone 10/2010. After calling friends within the 1st week, my friends said a wrong name was showing up on their caller id's. Then I stared receiving voicemail messages for the same name/person. Tech support @ Tracfone, after days of calling, talking, answering the same questions, getting ticket #'s, I was told it is not their problem & that I should tell my friends to call their phone carriers to update their info!!! Obviously, SD Joyner had the phone/SIM card before me & TRACFONE did not even offer a new phone or SIM card. What a crock of ****! Tech support is horrendous

  • Da
    DakotaKen Apr 15, 2011

    Same issue and same response from Tracfone support! My issue goes much farther as I was getting calls from bill collectors looking for the person listed on the caller ID. I would get voice mail messages demanding a call back. At one point I had over 200 calls and messages. When I attempted to make a call many times the voice mail would sound and interupt my call. Many times the call would get dropped. When I would call back they would not believe me noting I was the person they were looking for as that persons name came up on their caller ID. The do not call list didn't help nor did a new Tracfone number and a second do not call list assignment. The final straw was when these bill collectors somehow obtained my personal land based phone number and began calling on that. I alerted Tracfone and I was advised that there was no way someone could access my account information. I noted that perhaps their security isn't as tight as they thought it was. I stand by my story. They noted they would or could not do anything about it other than to give me another new (third) phone number. I am afraid to do this as what next will a Mob loan shark get my address a come to break my leg!! I am through with Tracfone and want to warn other customers to watch out as it appears that dishonest people may be getting Tracfones and honest people end up with the numbers and getting harrassed.

    0 Votes
  • Am
    amwaltahll Feb 03, 2019

    Got a new SIMs card and after asking repeatley to keep my old number I get a different number. So ok no problem but it is showing a name of Jose Reyes!!! What gives??? And talking to anyone at Tracfone is a joke!!!

    1 Votes

my pre-paid cell phone nightmare

Pre paid cell phone companies need to be look into in the usa. These company are not doing right by the people.

Companies like safe link wireless, tracfone and net 10 (All the same company). Give hope to low income residence

But a lot of the time they take that away when they turn off a phone for no reason, will not refund you money for unused minutes when you phone breaks or stops working and/or your feed up with bad service. They say too bad. Gift card companies have to turn over unused money to the state after 5 years. They had to stop charging fees. If you would looking into this you would find out that these company have it good. When hard working people like you and me do not. First they buy there minutes off at&t t-mobile ect. But these minutes have most likely been paid for by good hard working americans. Here how it works your going to love this. For example if you have a phone with one of these big company and you have a cell phone plan that give you 400 minutes per 30 days and you never use all of them. They sell these minutes to tracfone which in turn sells them back to us in the form of airtime minutes on there pre paid phone which use the cell towers of att or t-mobile ect. They stated to me on the phone that they give no refund on airtime. No drop call credits. If you lose your phone and do not have all the info that came with your phone too do bad. They need to look up codes on you phone oh you do not have it too bad. No refund. Sounds good so far. Safe link wireless now does business in pa. They say there cell phones are government supported. This can not be good at all. They give these cell phone to low income americans, but give very bad service. They do give out free minutes but they hope you need more minutes and hope you will buy there pre-paid minutes with the small amount of money these poor people have left to live on. I looked into this for you I am trying to help others. They took my money turned my phone off and I am out over 400 dollars. But I will find away to live without it. My late dad told me if you want something work for it. I will miss my phone the bbb will not help the fcc has not got back to me. I have written cbs nbc abc cnn fox news and many others about what happen to me in hopes someone would help me, but no one has. I have cried over this. I am crying right now. I have given up on getting my phone turned back on. Or a refund. I just want to help others now. I am and emt who takes care of this mother-in law who got sick two years ago. I do need a phone when I take her out which I spent all of my saving to buy me a van that had a seat that comes out of the van so I can load her in the van from her wheel chair. My mother in law was and r. N. Before she got sick. She lost her home for taxes and now stays with me. I found that this is not the first time this matter about wireless phone companies has come up. But without new laws these companies are not going to play fair. I need help getting the word out about this please help the ones who can not help themselves. And a great side note to all of this is that the company that owns tracfone is from latin american but has ties to at&t via board members from the company the owns tracfone work for at&t. You would think they would make sure the company plays fair but it all comes down to money. If you could help the others like me who have been taken advantage of I would be forever grateful

Your friend rickie g conard god bless you.

  • Ri
    Rickey Perrin Oct 19, 2010

    I have had a Tracphone for years. Never had any trouble except once. Loves country store sold me a double minute card. Instead of a 200 minute card. My phone has double minutes. Tracphone wouldnot give me Double mins. instead of 400 i got 200. To me Thats not good business. I think they still owe me 200. If they dont like this. TUFF

    0 Votes

unregistered sim problem fixed

After several months my SafeLink phone display showed Sim Not Registered. I Faxed, Emailed and called customer service. After 3 months and 5 hours of logged phone calls, I realized this service is not free. You are expected to buy TracPhone air cards to keep you account active, pretty slick idea on their part. Lastnight was my final straw, my Service Rep said problem was fixed, phone would be online within the hour, and, if not to call them. No such luck, but this time they called me, rather than spend another hour on the phone with them, I dropped their phone in my glass of ice water, and hung up. For me, the problem has been solved. Now it's time to contact my state legislators about the rippoff scheme by SaqfeLink Services.
I made less than 10 called with this phone, it had 569 minutes of service and one year of activation left.
Stop wasting your time with these people, this was TracPhones bailout, cleverly disguised as SafeLink Services at taxpayers expense.

Andrew Napolitan

  • Ti
    Tiffani663 May 20, 2015

    I got the same problem only using the safe link phone four or five times. This is a rip off!!! If they want you to make a purchase to keep the service, they should make that aware when you sign up for the stupid service. Their customer service is awful as well! It's the worse company by far!

    0 Votes
  • Ni
    Nita Rosselli Dec 05, 2015

    My tracfone which which I have had a couple of years. The 1st phone Safelink sent me finally went out or quit, so I requested and got but I guess I forgot yo re-register. Now it wants me to re-register now, but can't call out on it, have to do it on line.
    Phone # 350 875 1423
    Serial # 357 693 061 546 884
    I have 67 min until 2/1
    ser until 01/31/2018

    1 Votes
  • Sp
    spacey Apr 18, 2016

    turned my safelink cell phone on and it saids sims card not registered sim

    0 Votes
  • Lo
    LousyTracfone Aug 19, 2016

    I have just spent about 3 nightmarish hours with SafeLink's alleged "customer service" after working my way up the food chain of representatives (everybody knows the front-line customer service people are the worst, and you usually have to go three reps up to get someone who can speak English half-way well) This third "Operations Manager", with a poor command of English and an even poorer attitude, then tried to SELL me a phone and a service card! I should have known better. Everything about SafeLink stinks like Limburger cheese. 1. The phone they first sent me was an old beat up Alcatel 2. Their cheap Hindi customer service is inept, unqualified, unintelligible, and rude. In short; they are worthless. 3. Their phones simply 'die' one day, for no known reason. 4. IF they deem you worthy of replacing their used, beat-down, phone, they use the cheapest shipping humanly possible and state that you will get it in " Seven to ten BUSINESS days". The minute their warehouse gets the order slip to ship you a new (used & shabbily rebuilt) phone, they immediately shut down your Sim Card on the phone you have and TracFone/SafeLink leaves you without a phone at all for seven to ten business days! What are we supposed to do in the meantime? Pray that we don't have a heart attack or stroke? As stated before, TF/SL stinks like Limburger cheese.

    0 Votes
  • Tb
    Tbaby340 Jul 08, 2017

    Yall suck yall will never get a payment from me. A government phone is supposed to be free.

    0 Votes

voice mail scam

For $99 you can get 1 year's service with 800 minutes on TracFone. Since I don't use my phone that often, I decided to give it try.

However, when I tried to activate my voice mail, I got the royal run around. After spending over 12 hours on 4 different occassions speaking with "customer service, " I have finally given up. The last insult was them telling me that they were having difficulty activating my VM because I ported my number over. This was after a good 10 hours on the phone with their reps.

I suggested they give me a new number so they could easily activate it. They obliterated my old number (which I can never get back), told me they'd call me back when the process had been completed, and give me my new number. They never called back.

I called them, again, and was told in order to get a new number I had to send my existing SIM card to them.

In an effort to stay positive, I asked a friend who has TracFone to try and activate his VM. Same run around, same empty promises, no VM.

I asked for my money back and mysterously became disconnected after another hour and a half on the phone with them.

These guys are pros at misleading, stringing along, and falling short of their own guarantees. The supervisor I spoke with at one point was in Belize. Good for him. I'm sure he has VM.

Buyer beware. If you need more than basic service from you cell phone, steer a very wide berth around these con artists.

available phones are cheap and low quality

All the phones you can use when you have a Tracfone prepaid or pay as you go plan or cheap and low quality. I would like to get a Blackberry or a smartphone. According to Tracfone's website, you can only use one of he phones that they sell because their phones have special pay-as-you-go technology installed on them. My friends keep telling me that my cell phone looks like something an elderly person would buy. I have one of the better phones that they sell. My father who also uses Tracfone is very angry about how hard it is for him to send an email from his phone. As someone who lives on a low budget and can not afford a different cell phone plan, I am extremely frustrated.

no service

Have been attempting to get service on a new Tracfone I purchased. It has been three weeks now

when I call, sometjmes I am kept on hold as long as two plus hours. I am at my wits end

worst customer service ever

I'm on the line with their customer service now. 97 minutes so far. I started trying to get my number changed to a new area code five weeks ago. Numerous calls, emails etc. later, it still doesn't work. Every transaction with Tracfone has been a problem, with even simple things like adding minutes resulting in errors. So you call, spend an hour or so entering codes, get put on hold again, enter more codes, turn the phone on/off, enter more codes . . . it always takes numerous looooong calls to resolve anything.

I got the phone to use only when I travel. At one point I took a six-day trip, and the phone was non-functional for three days, which I spent searching for pay phones to make yet another call to their customer service department. After three days and I don't know how many calls, they determined that they had switched me to the wrong provider. Switching me back took yet another one-hour call. From a pay phone in a mall. Fun.

I got this phone because it was cheap, but while it may be inexpensive in dollars (at least for my very minimal cell phone needs, ) it's pretty pricey in aggravation and inconvenience. Worst customer service ever.

double the minutes rip off

Purchased double the minutes for life card last year and it wouldn't work yesterday when renewing our yearly contract. After 13 years of service they will not honor their double for life saying that we only ordered the 800 minutes and not 400 plus double for life! Why would we pay the SAME price for the minutes when we could have the better bargain? After over an hour on the phone and speaking to a manager they refused to honor the double minutes. We are now stuck here for another year as we already renewed both phones but are done with this garbage after this. BALOGNA!!!

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One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem