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TracFone Wireless

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Customer Service

9700 NW 112th Ave.
Miami, Florida
United States - 33178
Mon8:00 AM - 11:45 PM
Tue8:00 AM - 11:45 PM
Wed8:00 AM - 11:45 PM
Thu8:00 AM - 11:45 PM
Fri8:00 AM - 11:45 PM
Sat8:00 AM - 11:45 PM
Sun8:00 AM - 11:45 PM

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TracFonedoesn't take responsibility for website issues

I was buying some airtime time to add to my TracFone. I selected the $19.99 60 minutes/90 days option and proceeded to enter my card information and such. Everything went smoothly, but after I just confirmed the purchase, it billed for the $9.99 one with only 30 minutes and 30 days. I know it was not a user error either because I remember distinctly looking at the final price with tax and whatnot factored in. It was $21.53. I even saved the final $9.99 receipt page (using Mozilla Archive Format with faithful snapshot enabled) and then clicked back and it showed me the same $21.53 that I selected.

I instantly called customer support to get the issue resolved. I got an Indian woman who I could mostly understand, but I needed to devote more of my attention to making words out.

They couldn't do anything. They don't offer any refunds of any kinds. I learned there is supposed to be a step in the TracFone website right before checking out that says "Accept or Reject", about the terms that purchases are non refundable. There is NOTHING of the sort. Nothing. I would have known because by selecting nothing, it wouldn't have let me check out otherwise. The only thing that I was shown was cancel order or continue. And by pressing continue, it instantly "accepts" without your consent.

Stay FAR away from the website. I should have known better. A couple days ago attempting to even get to their airtime page was showing security certificate problems. I waited for that to blow over and thought they had everything under control. How "convenient" for them that the step that tells you you can't get no refunds and prompts you to accept that is faulty. My browsers are up to date and I know computers. This is all on their end.

This may only be a $10 something mistake, but I'm still thinking about maybe hashing it out with my credit union. That $10 could have been used on something more important. Plus, by "accepting" this, I was forced to buy something I don't want. I don't want to create a bigger issue though if TracFone is like "Where's my money, I sent you the minutes?" but at the same time I don't want to be walked on. I will explore options first.

(And another thing I feel like mentioning is that the antennas used in their more recent phones are much weaker than older models. Their newer phones have worse antennas and receive less signal. I've compared an older phone by side with my newer phone and the older one sees a signal (though faint) where the new one sees nothing.)

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    TracefoneCustomer Service

    Do not waste your money and time to buy this prepaid phone. I had an issue of SIM card and I called customer service and I was held over 1 hour. And they still didn't solve the problem. They gave me the ERROR TICKET # so that I can call after 24 hours and I can re-start the SIM card problem solution. I have no idea what kind of company it is. Anyway, please please please do not waste your money to buy this phone and prepaid card (I already got 120 airtime but never could use) and also once you have a problem with this phone you will be wasting your valuable time on the customer service.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      TracFonephone service and customer service

      I am wondering why they are still in service. I was told about 4 months ago when I didn't get my minutes that it was my phone because it was so old (bought in 2009) that I needed to buy a new phone. Was transferred over 5 times and on hold for 2 hours.. Supervisor said they would not do it again (give me my PAID minutes) that I had to buy a new phone. Then I tried to cancel service on Friday and was till charged on my credit card beause their website didn't cancel all 3 of my phones. I am now on hold over and hour again, they refuse to reimburse my charges and tell me I have to call back because it is not letting them cancel the services. This company is a RIP OFF and THEY SHOULD BE SHUT DOWN. They have people who can not understand you and you can't understand them. All they keep saying is that darn script "I understand your issue" NO THEY DON"T because if they did I WOULDN"T BE ON THE PHONE OVER AN HOUR!!!

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        • Re
          redcard May 10, 2012
          This comment was posted by
          a verified customer
          Verified customer

          have been a customer for going on 5 years I think. I have had seamless service with a high level of satisfaction. I have had the same inexpensive phone for all that time. I decided last week to buy a new TRAC Fone a LG 800. I recieved it promptly and proceeded to try to activate it and transfer my minutes. The night mare began. I have talked to three service representatives and one supervisor and have left shaking my head at the level of ignorance about what should be a seamless procedure to transfer to a new phone and transfer minutes.

          The first repersentative managed to activate my new phone with my old number although w she at first said Ineeded a different phone before she could do it. It turns out she could and my new phone was activated however my old phone still worked.

          I therefore called and of course got a different rep, I guess you have no proceedures in place for any continuity for related calls, and after 30 minutes which I found out I was paying for she ran upagainst the need a second phone problem. After some questions she said she would have to send me a new SIM card for my old phone which she had managed by this time to disable. After pointing out to her I didnt think i should be debited the 28.5 minutes it took her to repeatedly tell me to allow her to take more time to enter information which seems to be yuir company mantra to w extract minutes from peoples account she said I would be credited those minutes when I called back to give your next rep a chance to play with my old phone with the new SIM card. Now, as I thought then, that was a outright deception to get me off the line

          I got the SIM card yesterday and installed it correctly but now the phone wont boot past the screen that gives me the date service ends . Then the screen goes blank but the phone still has 71.30 minutes onit which I wanted to transfer to my new phone.

          I called back just 30 and was told by the third rep that I didnt need the SIM card and all I needed was a different phone and that that Rep#2 had outright lied to me about getting credited for the 28.5 minutes spent getting nothing done. To add to my frustration the new SIM does not appear to work. After this i asked to speak to a supervisor a Victor.who outright told me I was not getting any miuutes back no reason, no company policy, just youre not getting them back and I wasnt getting my, paid for, minutes (71.30) transferred from my old phone unless I could come up with a alternated number.

          I am disabled and homebound with TRAC Fone as my lifeline. I have one phone [protected], I can just afford the minutes I buy and it is painful to see them s dissipated by a duplicitous business plan. I spent about 50 minutes with your rerex sentatives on a proceedure that should have taken not over 20 min if that and that did not includethe 8.5 minutes spent on hold before I was told there would be a 30 minute wait. I had to witness bumbling support, out right misrepresentations and arbitrary dismissal by a supervisor. This indicates poor support training, poor coordination and no system for bundling problems with the same phone or subscriber. Your Reps tried to be polite and I applaud their English but they had a tendency to mumble which made their moderate accents at times hard to decipher. Another problem was the cross talk audible onto my call from their I guess booths from other calls handled by other reps.

          I am sending you this out of frustration that your company would so brazenly rip off time on service calls caused by your own employees apparent lack of training, ignorance of procedures and I would think the poor writing and composition of your protocol book in which they had trouble finding the problems I was bringing to their attention. If I were dealing with say Amazon I would expect a quick reply and rsolution to my problem and even an apology. From the attitude and behavior of Victor I donrt think I will get my minutes nor an apology but I think you should know that a satisfied customer of 5 years is now not! I trusted you with my limited income and you ripped me off. I hope it was inadvertant and you will do what is right and not charge me for your employees lack of training.

          Just in case you want to do something to transfer my minutes from my old phone

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        TracFone Wireless — customer service

        I am a Christian man I swear upon the Holy Bible that the following is the truth, the whole truth and...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        TracFoneservice/customer service

        Do not expect cell service if you port a number into your tracfone. Made at least 5 calls before porting home number into cell — to cover all bases wrong? More than 7 days has passed, being charged still by home phone carrier and service days are ticking away on cell but can not use either phone. Customer service might as well be automated operators because they keep repeating the same lies. Sim card has been mailed — how — air mail — by who — fed x — tracking number none available. How stupid do they think their customers are? Pretty stupid. Time has rolled back to pony express from timbuktu!!! Won't say exactly when mailed, by who, tracking number is not available — because it has not been sent!!! Received email at 12:03am from att stating port complete, had cell service in bound and out — then tracfone deactivated current sim card on their end at 8:30am. Again no service anywhere. I either get a tech that says "however" every second word or someone that says they understand, but pretty much — tuff — you got no service, we have you service days and guess what if it takes 7 days — 7 more days — 2-3 more days and now up to 30+ days, who really cares but you. I am beyond frustrated & mad. Up tier supervisiors is just the same. I literaly asked the supervisior if they are all trained the same to tell the lies repeatly and I was told yes. The only truth I probably received in the last 30 days.

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          • Do
            Donnie Vashir Oct 28, 2011
            This comment was posted by
            a verified customer
            Verified customer

            I have had a Tracfone for some years. I have not had this trouble, but I will beware if it happens.

            0 Votes
          • Du
            Dunnes_Hundchen Mar 09, 2012
            This comment was posted by
            a verified customer
            Verified customer

            Hi, this is JC with TracFone Wireless. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address TF.[protected]@tracfone.com . My colleagues and I can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. So you don’t have to retype this information, just copy your blog concern and email it to us.

            0 Votes

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          Tracfone Wireless Incnon existent service

          Tracfone offers very cheap service and non existent customer service. When you eventually have a problem you will spend approximately 6 hours on the phone being told how sorry Tracfone is, entering codes and relaying codes and then being told you have no complaint that the phone is working. I have had Tracfone for 2 years now and I'm switching ASAP, I paid for service, the phone was not updated and Tracfone continues to tell me the minutes were added, I've finally given up.

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            • Be
              Ben Jul 29, 2009

              Since 18 May 09 when for no reason my phone was deactivated I have had nothing but problems with this company. The phone was for business and was listed in advertising. When they finally reactivated the phone they had changed the number. "We're sorry for any inconvenience". Then I discovered the phone wasnt recieving calls. Again they changed the phone number on me. Customer service is basically noexistent because all they can say is "We're sorry for any inconvenience." I have no idea how much this company has cost me in lost business but my advice to anyone considering a Tracfone purchase is "DO NOT PURCHASE ANYTHING FROM TRACFONE.

              0 Votes
            • Co
              Cooee Oct 05, 2011

              I also have had a positive experience with their customer service. I dug out a pretty old Tracfone to load minutes onto but it was no longer on their current list of models so I could not load them. I actually put off calling until I had a free hour to waste on the phone because I expected it would be a dreadful ordeal but it was anything but an ordeal! Someone answered in a timely manner and stayed with me. I wasn't put on hold forever. The rep did have an accent but he spoke excellent English that I had no trouble understanding. He was pleasant and knew what the problem was and how to fix it. He offered to send me a new card to update the old phone so it could get on the system and he followed through. I did not have to buy a new phone! We have since added two more Tracfones and have had no problems with any of them.

              0 Votes
            • Ro
              robertbreischdesign Nov 05, 2011
              This comment was posted by
              a verified customer
              Verified customer

              For over a month I have tried and tried and tried to resolve issues with these idiots.I cant access my voice mail and the instructions are ###! The customer service are located in the Philippines and all are idiots none have a clue.You have to have 2 phones to set up your voice mail! They keep saying we will fix it but dont do anything.Dont buy a tracfone as they are liars and committing fraud as we speak. Here is what I had to say to them to get a response from management-which still was worthless! Luis, You may want to research this: According to United States Code TITLE 18 > PART I > CHAPTER 47 > § 1038 Prev | Next § 1038. False information and hoaxes How Current is This? (a) Criminal Violation.— (1) In general.— Whoever engages in any conduct with intent to convey false or misleading information under circumstances where such information may reasonably be believed and where such information indicates that an activity has taken, is taking, or will take place that would constitute a violation of chapter 2, 10, 11B, 39, 40, 44, 111 (A) be fined under this title or imprisoned not more than 5 years, or both; TITLE 15 > CHAPTER 2 > SUBCHAPTER I > § 53 Prev | Next § 53. False advertisements; injunctions and restraining orders How Current is This? (a) Power of Commission; jurisdiction of courts Whenever the Commission has reason to believe— (1) that any person, partnership, or corporation is engaged in, or is about to engage in, the dissemination or the causing of the dissemination of any advertisement in violation of section 52 of this title, and (2) that the enjoining thereof pending the issuance of a complaint by the Commission under section 45 of this title, and until such complaint is dismissed by the Commission or set aside by the court on review, or the order of the Commission to cease and desist made thereon has become final within the meaning of section 45 of this title, would be to the interest of the public, the Commission by any of its attorneys designated by it for such purpose may bring suit in a district court of the United States or in the United States court of any Territory, to enjoin the dissemination or the causing of the dissemination of such advertisement. Upon proper showing a temporary injunction or restraining order shall be granted without bond. Any suit may be brought where such person, partnership, or corporation resides or transacts business, or wherever venue is proper under section 1391 of title 28. In addition, the court may, if the court determines that the interests of justice require that any other person, partnership, or corporation should be a party in such suit, cause such other person, partnership, or corporation to be added as a party without regard to whether venue is otherwise proper in the district in which the suit is brought. In any suit under this section, process may be served on any person, partnership, or corporation wherever it may be found. (b) Temporary restraining orders; preliminary injunctions Whenever the Commission has reason to believe— (1) that any person, partnership, or corporation is violating, or is about to violate, any provision of law enforced by the Federal Trade Commission, and (2) that the enjoining thereof pending the issuance of a complaint by the Commission and until such complaint is dismissed by the Commission or set aside by the court on review, or until the order of the Commission made thereon has become final, would be in the interest of the public— the Commission by any of its attorneys designated by it for such purpose may bring suit in a district court of the United States to enjoin any such act or practice. Upon a proper showing that, weighing the equities and considering the Commission’s likelihood of ultimate success, such action would be in the public interest, and after notice to the defendant, a temporary restraining order or a preliminary injunction may be granted without bond: Provided, however, That if a complaint is not filed within such period (not exceeding 20 days) as may be specified by the court after issuance of the temporary restraining order or preliminary injunction, the order or injunction shall be dissolved by the court and be of no further force and effect: Provided further, That in proper cases the Commission may seek, and after proper proof, the court may issue, a permanent injunction. Any suit may be brought where such person, partnership, or corporation resides or transacts business, or wherever venue is proper under section 1391 of title 28. In addition, the court may, if the court determines that the interests of justice require that any other person, partnership, or corporation should be a party in such suit, cause such other person, partnership, or corporation to be added as a party without regard to whether venue is otherwise proper in the district in which the suit is brought. In any suit under this section, process may be served on any person, partnership, or corporation wherever it may be found. (c) Service of process; proof of service Any process of the Commission under this section may be served by any person duly authorized by the Commission— (1) by delivering a copy of such process to the person to be served, to a member of the partnership to be served, or to the president, secretary, or other executive officer or a director of the corporation to be served; (2) by leaving a copy of such process at the residence or the principal office or place of business of such person, partnership, or corporation; or (3) by mailing a copy of such process by registered mail or certified mail addressed to such person, partnership, or corporation at his, or her, or its residence, principal office, or principal place or business. The verified return by the person serving such process setting forth the manner of such service shall be proof of the same. (d) Exception of periodical publications Whenever it appears to the satisfaction of the court in the case of a newspaper, magazine, periodical, or other publication, published at regular intervals— (1) that restraining the dissemination of a false advertisement in any particular issue of such publication would delay the delivery of such issue after the regular time therefor, and (2) that such delay would be due to the method by which the manufacture and distribution of such publication is customarily conducted by the publisher in accordance with sound business practice, and not to any method or device adopted for the evasion of this section or to prevent or delay the issuance of an injunction or restraining order with respect to such false advertisement or any other advertisement, it goes on and on and on-much like my attempts to fully utilize the services advertised by your company! It still does not work! I missed 2 important messages this am and cant access either! Your employees are poorly trained-I have heard the following from each> my password is > my entire phone # is the default password > the last 6 digits of my phone # is the password > the last 4 digits is my password > press the 1 key to set up my password-I have heard that 6 times-its all BS! as without a password you cant gain access! I tried over and over and over and it never worked. In my attempts to access my hotmail on the phone-it wont work either. Do you require employees to be trained? Do you use individuals outside the USA to save money or generate lawsuits against Tracfone? I see you are in Miami-do I send the subpena to you to appear in court? Its a long flight from Florida to Seattle-then a nice drive to the court house-for the cost of all that I suggest you simply send me another matching phone with free service as i have wasted over 400 minutes talking to those idiots in the Philippines who obviously have no correct training and refused to connect me to any manager. As a consumer who read your advertising on the internet & at Walmart for your services and read the advertising on the box that the phone is shipped in-it was my belief that I had access to voice mail when in fact-without having 2 phones-I cannot access any voice mail.That is fraud. I have no intention of wasting any more minutes on my monthly service trying to resolve this. I have several options to fully resolve this to my satisfaction 1. create a video showing my attempts to gain access to my voice mail and post it on youtube for the entire world to view and decide on not buying your phones or falling for your false advertising-my last video on that service got thousands of hits. 2. Just calling my friends at KING5Investigates our local news in Seattle and let Jessie expose you on CBS news so all consumers can avoid being ripped off by Tracfone and StraightTalk 3. Allow you to communicate to me and see if it is actually possible without me buying another phone, or finding a payphone and racking up another $20 in fees to gain access or flagging down some fool on the highway to see if they are willing to allow a long distance call to the Philippines to try to resolve this-Personally-I would never help anyone I dont know this way as there are so many frauds out there trying to pull a scam on you..like tracfone, straight talk etc Therefor: I demand replacement of all costs associated with the utilization of this cellphone, and or costs associated with the purchase of a similar phone with another carrier that works in my area, full reimbursement of all monthly fees at treble the damages of my expenses to communicate with your company and loss of time in minutes, internet, etc as a majority has been spent trying to setup this service. Its is entirely possible that I picked up a defective unit simply by chance still since its impossible to set up voice mail without a second phone-your still guilty of consumer and wire fraud.Who wants to be held responsible? Just supply me with that persons name, business license information-so I can ask the Dept of Licensing in Washington State to suspend or revoke permissions to advertise, display, promote, or sell all Tracfones or Straight Talk services in our state. May I suggest you forward this to the CEO of your company to resolve it as you did not even bother calling me? It shows you could care less-youd rather have consumers file suit than provide customer services. Better yet-I think I'll do some research and find the corporate officers and forward this to them and post this up at Boeing's main building ( largest by volume in the world ) in Everett so all the 26, 000 employees who pass the complaint board each day can avoid this mistake i made by choosing your product and ### services! It looks like I can communicate directly with > Mr. F. J. Pollak Chief Executive Officer and President Mr. Kevin Gulbranson Senior Vice President of Product Management Mr. Steve Ritter Executive Vice President of Sales and Marketing Do you suppose they will be upset to learn your employees caused all this or that you took no effort to resolve it?

              0 Votes

            TracFonethey have ripped me off by deactivating my phones for no reason and changing my phone number for no reason

            Tracfone is a wireless service provider in the USA. They have ripped me off by deactivating my phones for no reason and changing my phone number for no reason. Their customer service is really non existant becaus they do nothing to help except say they are sorry for any problems. The problem is it was a business number listed in advertisements and with 2 number changes in a month and a half there is no way to place a price on what they have cost me.

            I would advise anyone asking, DO NOT USE TRACFONE.!

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              Tracfonebad service

              My tracphone seervice is getting really bad. For the past few months my phone says searching, please wait, no service or right now it says emergency only. I have over 200 minutes on my phone and the expiration date is the latter part 2011. I need my cell phne to work all the time, not just at their convenience. I cannot call their service numbver from a pay phone and I do not have a land line. When I do call on someone else'a phone, I always get a lady with some a thick accent that I cannot always understand what she is requesting, and she cannot understand what I am saying to her. Why can't this company work as well as other services. I live about 1/2 from a cell phone tower.

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                • Ra
                  radioman181 Jul 11, 2011

                  You Have a bad cell phone.. I had the same problem . Turns out that the quality control on Tracphones are not the greatest and many have receiver problems.
                  GEt yourself a new phone.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                TracFonetech support

                I bought a Tracfone about a month ago. I know that was my first mistake! I had trouble right off with the service.
                From that point I spent about an hour and a half every day for almost a month trying to get it corrected. I’ve never talked to a group like tracfone techs before who is so good at lying cheating and in essence stealing from whomever they talk with.
                If this group of people believes in KARMA, as a group, as a civilization they’re doomed, because their KARMA is black and dying.
                I’ve since got rid of the tracfone and I feel much better, now that I’m no longer sharing their souls darkness.
                All I can say is, if you’re thinking Tracfone or every get a Tracfone, run away screaming. Your soul may depend on it.
                I'm Feeling Much better now,
                John

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                  • Rc
                    R C Littlefield Feb 17, 2010

                    When I recieved a new tracfone I tried to activate it on line. When the website failed to credit all 1382 minutes currently on my contract, I called customer svc to have the new phone activated. All the old minutes were transfered to the new phone but the phone was not activate untill the next day. The next day, when I began recieving calls for someone other than me, I realized that they had put someone elses number in my phone!!! Now, a week later, six hours of telephone time with their useless tech. support people, I still do not have my old number restored to my new phone. Each time I call they tell me that it will be fixed in 24 hours and that I should be patient. I believe that I have been patient long enough. I have sent numerous e-mails . only to be placated again to be patient. The responce to my situation has been the worst customer service that I have ever encountered.

                    0 Votes

                  TracFone"free" over-night shipping

                  On their web site they offered the lg420g for $19.99 with lifetime double minutes and free over-night delivery if ordered before 6/22/2011. The site did say that you couldn't expect over-night if you ordered on the weekend. One would assume that was because they don't process orders on the weekend and that one's order would be processed monday and the phone delivered on tuesday. But no! Because I ordered my phone on sunday (1:15am) tracfone is not obligated to send my phone by "over-night" and are not shipping it until wednesday and I should get it thursday. Monday, when they told me this, they wouldn't just cancel my order and let me re-order so as to get the phone on tuesday. I was on hold for over 90 minutes after speaking to a human for the first time.

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    TracFonephone didn't ring

                    When you buy a phone, you expect to be able to make calls and rcv calls. I bought this LG TracFone, called customer svc to activate it, which took 20 minutes, and flew across the country to use it on vacation. First, the phone wouldn't make outgoing calls, so I spent another 20 minutes with customer svc to fix that. Then I discover that the phone doesn't ring! People can only leave text messages. Customer Service said that I had to call from ANOTHER phone to fix this, but I was on vacation and this was my only phone. Got back, complained that I didn't have a working phone for my vacation. Too bad, no refunds. Something that should be so easy became sooo complicated. Not a satisfied customer!

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                      TracFonetracfone's sales tactics

                      The company tracfone, deliberately makes is impossible for their customers who wish to buy airtime, online... Instead, tracfone forces their customers to call them, to purchase airtime. This way, tracfone forces the customer to go through a long, air-winded speech, by their employees. - who ultimately are required to try to up-sell more minutes, to the customer!!!
                      This has been going on, for months! And, I wish more attention was put on this company, regarding this terrible, sales tactic that tracfone, continuously get away with!!!

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                        Resolved
                        TracFoneworst service I have ever encountered

                        I have been a loyal tracfone customer for around 5 years. Perhaps because they were cheap and seemed easy with no contracts... Well sometimes folks I guess you get what you pay for. To put it into perspective... i have bought so many minutes from this forsaken company that I have my airtime membership until 2048!

                        I have run into countless problems adding minutes and not having them appear on my phone, bad reception, and hours and hours and hours of on-hold time to their customer service center. I like to be loyal to companies I really do... but I have had enough. Hopefully this rebuke steers some of you away from the same.

                        Just today I tried to add more minutes to my phone from an airtime slip and "the network was busy" I tried again... the same. and again and again. Finally tried online. Hurrah minutes accepted. However no mins on my phone. Called the service center (keep in mind this has happened the last three times I purchased minutes) was put on hold 8 times taken off of hold and to ask if I could continue to hold. After 20 minutes I got so frustrated that I hung up.

                        Well the stubborn person I am... lol... I called back to get to the bottom of the matter, and hopefully a different operator that could actually help. . . well . . . long story a tad bit shorter... It took me 1 hour and 15 minutes to resolve the issue which was accomplished by typing codes into their product (basically programming their malfunctioning product for them. I have done this on so many occasions that I actually lead their operators to start giving ME the codes when they are ready!) It turns out they did approve my minutes this time... they just gave them to a completley different phone that was in no way associated with me. The operator told me that there was nothing they could do about it and I started talking lawyer... funny... things changed pretty quickly after that.

                        Look. These are cheap phones and I only spent a bit of money on those minutes but principle should mean something. The days of the handshake and returning a defective or poor quality product seem to be fading. There are other cheap phones out there without binding contracts. I URGE you folks, try one of those. I know I will.

                        Thanks for letting me vent.

                        regards

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                          • Ev
                            Evie Wms Jun 18, 2013

                            I am on the line with Tracfone for the second time in 24 hours simply trying to obtain a transfer of my current phone number from Net10 a distributor of Tracfone. Once again I am given the 'run around' since I will not allow myself to be 'ripped off' by this company. Placed on hold and the rep deliberately allowed the phone not to be placed on hold but left the line open and proceeded to use disruptive tactics (loud sounds that resembled ruffling paper, voices from other that appeared to be coming from a radio of some sort), all while because I asked to speak to her superior.
                            I have had this backup phone # for 2 years ( I AM A LOYAL VERIZON customer; almost 30 years for my primary services, thank you!)

                            The 'rip off' began when I purchased a LG 500G tracfone in June, 2011 from Walmart. In March, 2012 the charger port failed to work, which caused me not to be able to charge the phone. Go figure...a phone that is used possibly once or twice a month and rarely is on. Defective product so that one would have to make an additional purchase of another phone with almost ALL the previous minutes purchased still available (was under warranty for 1 year)!

                            Loved the LG 500G product, am a staunch LG product user for other devices...Purchased another LG 500G phone from Target. Salesperson stated since it was the same identical phone, there would be no problem in making the transfer of the phone number. Went to activate the phone, was told by Rep on the helpline that I had purchased a Net10 carrier phone and therefore, I would have to purchase minutes for the Net10 phone because the Tracfone minutes I have from the broken charger port LG 500G will not transfer to the Net10 carrier (also in the Tracfone family of services) RIPPPPPPP Off, I say.

                            The saga continues...on yesterday [protected], I spoke with 3 different personnel from Tracfone; a Customer Rep, a Supervisor and a Manager, at least that's who they claimed to be! Each were adamant that I had to purchase yet another phone (Tracfone specific to transfer the phone number back to Tracfone). So, again, I loose minutes from the NET10 LG 500G phone... over 500 minutes remained after for 30 days of usage. Started with about 720 minutes that cost me $25 in May 2013 (as you can see the phone is rarely used monthly).

                            See where this is going!!! The LG 500G I purchased in March 2013 now has to be put to rest and another phone purchase (Tracfone specific) will have to occur. The Manger indicated that for my troubles (as I had stated that I would just get another carrier and discontinue my frustration laden encounters with Tracfone, Net 10 carriers) she would provide 300 additional minutes to the 120 minutes card purchased at Target I made to go with the NEW Tracfone (Samsung phone). When I queried her as to how long would those 300 minutes last...she stated for 15 days...Wooooooah! I made a NEW phone purchase of $30, another prepaid card purchase of $30 and Tracfone is making all this right by providing 300 additional minutes for a measly 15 days on a prepaid card that last 120 days... In others words PISS on you Customer...we 'rip people off' for a living!

                            I have also filed a complaint to the FCC regarding my encounter and provided all the names of the individuals I spoke with (although without Rep ID numbers it will be difficult to locate them) in addition to the date, time and my phone log. Yes, I record conversations too Tracfone/Net10!

                            Awfuuuuuuuuuuuuul Service and very unprofessional personnel!

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                          TracFoneservice?

                          Don't be a fool. If you need telelephone service stay away from tracfone or any form of tracfone like straight talk or net10.
                          Here is what will happen every month. You will purchase a prepaid card and the instructions will tell you to go to the add airtime screen. When you as instructed on the card and on the phone you will receive a text that the card is invalid. You will then be instructed to call the 800 number. You will be charged for every minute that you use the tracfone to talk to "customer service" so you should call them from a pay phone. You will then go through the same process and will again be told by the computer that the card is invalid. You will then be put on hold indefinitely. If you persevere the wait you will be connected to a robot in the philippines who does not speak english. They will ask you for your name and then put you on hold for "three minutes". When they return they will ask for your phone number and put you on hold for "three minutes". They will then return and tell you that your number is wrong and you will repeat the number and they will repeat it back to you wrong and you will again give them the correct number and they will again repeat it back to you wrong. This will go on at least a half a dozen times and you will then again be put on hold for "three minutes". You will be told again that your number is invalid and then they will ask for the serial number of your phone. The same cycle will repeat over the serial number and then the will tell you to call back tomorrow and start over again. When you call back the next day and go through the same thing you will then be told to call back on the phone that you are trying to refill.
                          When you use the phone they will use up your minutes trying to "add minutes" and you will then need to call them back from another phone again.
                          After repeating the above process at least three times eventually your phone number will be entered correctly and become "valid" then you will repeat the process until the card becomes "valid".
                          So now you're all set until the next time you need to add time.

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                            TracFoneshipping

                            Ordered phones on Thursday at noon Central time. Paid $14.95 for overnight shipping but didn't come until Monday at 2:30 p.m..
                            I paid $14.95 thinking I would get the phones on Friday- thus, "overnight shipping". Wrong. NO Saturday shipping, then I had to sit at home to wait for them because they need to be signed for. I waited (and worried) all day Friday, Saturday (thinking MAYBE FedEx does Saturdays) and most of the day on Monday.
                            The moral of the story is...if you need them, don't wait to order them.

                            Then it gets better.
                            I have old Tracfone, I have new Tracfone. How hard can it possibly be to transfer my minutes and service days from one to the other? That took 2 phone calls to customer service.

                            THEN-

                            I wanted to port one phone from Smart Talk (Walmart, bad idea) to the other Tracfone I ordered, only to find out that they need to send me a new sim card, even though the for has one, and is brand new. I'm almost CERTAIN that will take ANOTHER call to customer service.

                            WHY does Tracfone make this TEN TIMES HARDER than it has to be???????????? WHY???

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                              TracFoneLG420

                              I just sent back my 4th, LG420 cell phone because I do not get service at my house. I have asked repeadedly to send me a different model comparable to the LG420 and they keep sending me the same phone. My husband has a tracfone and gets service fine here. Now I am filling out this form, notifying the Better Business Bureau and filling out anothe form with the goverment. I will use up these minutes and throw the damn thing away. No more tracfone for this family...even my husband won't renew his minutes.

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                                TracFone — return policy

                                We recently purchased 2 Tracfones online from Tracfone that came with free accessory kits. One of the...

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                                Resolved
                                Net10 Tracfonenet10 and tracfone custs.

                                Im a colombian citizen and im a proudly american citizen also, I had to come down here to colombia for a couple years and I started to work with the company who outsourced the call center for those companies.
                                Honestely I dont know what you guys expect if you dont even know how to find a serial number on your phone.
                                I really dont want to blame no people here but we are the people that have better accent than the other call centers and we always use to recieve the calls that other reps screwed up.

                                The point here that how do you expect to help someone who tried to make a ph call and has the ph turned off? How do you expect to assist a person who dont even tries to understand the rep. I saw people crying because of nasty customers who discriminates because where we are located. Many of the reps on my city are people who goes to public universities and they have been learning english by courses and they dont even had the opportunity to travel outside the country. Many other have been out the country and have been studied in bilingual schools and they work for fun actually. Just like me.

                                When I got asked where im located I have to say my actual location and that script that the corporate offices are located in miami, fl. When people asked me where I am from I simply say that im from colombia, when they asked about my english skills I make the statment that im also a proud american citizen. But honestly I can handle that way that many customers have to treat a person who is giving the best to assist them. You guys have no clue all the tools that we use to correct problems. I need to use 10 tools with like a 14 windows in a call. You guys think that we are machines or something? We deal with numbers and codes and references and numbers again and again and again... Come you guys and make an 8 hours shift dealing with that and dealing with people like you? Dont think so.

                                I belong to a tier 2 support team which handle problems with the coverage and I spent like 8 months being a tier 1 and thats so complicated.

                                Next time that you got placed on hold be pacient we are really working, if a tier 1 ask to place you on hold to have assistance for a supervisor think that they really need assistance. We got really well trained so be aware of that.

                                I just want to finish this complaint to the customers saying that next time that you call the 1800 number. Try to select spanish because sometimes we even dont understand the people from phillipes. And thats something that I supposed not to say.

                                And note to the one which is going to ask. Why in spanish?? Because we are able to speak both. Not you guys that only speak english and please do not tries to speak spanish to say thank you or gracias!!!

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                                  • Mi
                                    Mickey Bitsko Feb 07, 2011
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    I never call Tracfone customer service. I use the support tab on their Facebook page. Much better. Serious! Give it a try. Now that they got there service together, it makes Traphone invinceable. Ha!

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                                  • Qw
                                    QWERTY2011 Feb 19, 2011

                                    Proud american citizen...Wowwwwwww !!! You seem really proud of it and in love with USA when you state "not you guys that only speak english"...Keep your crap for yourself...You obviously have some inner anger toward us and what USA represents to your eyes. Now, realize that the majority of american people are hard working people who struggle too everyday. USA is not "Hollywood" (what you see on tv) but is not a third world country neither. You contract with american customer, you owe them to speak english like i owe to speak german to my german customers : english is the official language of USA and the universal business language in the world (like it or not).

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                                  TracFone — outgoing caller id shows wrong name

                                  Purchased Tracfone 10/2010. After calling friends within the 1st week, my friends said a wrong name wa...

                                  Net10 Tracfonemy pre-paid cell phone nightmare

                                  Pre paid cell phone companies need to be look into in the usa. These company are not doing right by the people.

                                  Companies like safe link wireless, tracfone and net 10 (All the same company). Give hope to low income residence

                                  But a lot of the time they take that away when they turn off a phone for no reason, will not refund you money for unused minutes when you phone breaks or stops working and/or your feed up with bad service. They say too bad. Gift card companies have to turn over unused money to the state after 5 years. They had to stop charging fees. If you would looking into this you would find out that these company have it good. When hard working people like you and me do not. First they buy there minutes off at&t t-mobile ect. But these minutes have most likely been paid for by good hard working americans. Here how it works your going to love this. For example if you have a phone with one of these big company and you have a cell phone plan that give you 400 minutes per 30 days and you never use all of them. They sell these minutes to tracfone which in turn sells them back to us in the form of airtime minutes on there pre paid phone which use the cell towers of att or t-mobile ect. They stated to me on the phone that they give no refund on airtime. No drop call credits. If you lose your phone and do not have all the info that came with your phone too do bad. They need to look up codes on you phone oh you do not have it too bad. No refund. Sounds good so far. Safe link wireless now does business in pa. They say there cell phones are government supported. This can not be good at all. They give these cell phone to low income americans, but give very bad service. They do give out free minutes but they hope you need more minutes and hope you will buy there pre-paid minutes with the small amount of money these poor people have left to live on. I looked into this for you I am trying to help others. They took my money turned my phone off and I am out over 400 dollars. But I will find away to live without it. My late dad told me if you want something work for it. I will miss my phone the bbb will not help the fcc has not got back to me. I have written cbs nbc abc cnn fox news and many others about what happen to me in hopes someone would help me, but no one has. I have cried over this. I am crying right now. I have given up on getting my phone turned back on. Or a refund. I just want to help others now. I am and emt who takes care of this mother-in law who got sick two years ago. I do need a phone when I take her out which I spent all of my saving to buy me a van that had a seat that comes out of the van so I can load her in the van from her wheel chair. My mother in law was and r. N. Before she got sick. She lost her home for taxes and now stays with me. I found that this is not the first time this matter about wireless phone companies has come up. But without new laws these companies are not going to play fair. I need help getting the word out about this please help the ones who can not help themselves. And a great side note to all of this is that the company that owns tracfone is from latin american but has ties to at&t via board members from the company the owns tracfone work for at&t. You would think they would make sure the company plays fair but it all comes down to money. If you could help the others like me who have been taken advantage of I would be forever grateful

                                  Your friend rickie g conard god bless you.

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                                    • Ri
                                      Rickey Perrin Oct 19, 2010

                                      I have had a Tracphone for years. Never had any trouble except once. Loves country store sold me a double minute card. Instead of a 200 minute card. My phone has double minutes. Tracphone wouldnot give me Double mins. instead of 400 i got 200. To me Thats not good business. I think they still owe me 200. If they dont like this. TUFF

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