Toyota
Reviews and Complaints

Terrible sales team bunch of scam artists. Drove from Big Spring to purchase car which was online and verified the sale before going over two cars in mind enclave and encore. Both these cars were under 12k Got there 1 hour later to find the one had no AC other no news on it. They had parked a Volkswagen T in front of lot for me to test drive which was 20k Big scam. Get you to the lot try to sell you something you weren't even asking about.

I recently had the misfortune of purchasing a vehicle from Murfreesboro Toyota, and I must say, it was a complete disaster from start to finish. We were assured that we were only looking at smoke-free 4Runners and made sure the sales rep was briefed, yet what we got was a smoker's nightmare masked with car spray. The vehicle reeked of smoke, completely contradicting what we were promised.

To add insult to injury, the manager, Chauncy, was an absolute nightmare to deal with. His communication skills were non-existent, he was never punctual, and worst of all, he showed a blatant disregard for customer satisfaction. When confronted about the issue, he arrogantly stated, "I teach my people to make sales," completely dismissing our concerns. It's clear that his priorities lie solely in making a quick buck rather than ensuring customer happiness.

Even after they picked up the vehicle once to address the issue, the problem persisted. When we called back to complain about the persistent smoke smell, we were met with nothing but excuses. Kobe, the sales rep who was supposedly briefed multiple times about our non-negotiable requirement for a smoke-free vehicle, was clearly incompetent in ensuring our satisfaction.

It's been four weeks since the initial purchase, and Murfreesboro Toyota is still giving us the runaround when it comes to rectifying their mistake. They promised us a new machine to eliminate the smoke smell, but it's clear they have no intention of following through.

To make matters worse, there has been zero compensation offered to us, despite the fact that we spent a hefty $40,000 on this vehicle. Chauncy, in particular, is a disgrace to his position as manager. He lacks basic interpersonal skills and is impossible to reason with.

Murfreesboro Toyota should be ashamed to have such incompetent individuals representing their brand. Do yourself a favor and avoid this dealership at all costs. You'll save yourself from the headache of dealing with unprofessional staff and subpar service.

On or about the 14th of December 2023. I contacted Toyota of Abilene Texas and discussed the transmission issues in detail. I later brought it to them. I was told it would be connected to a code reader and they would find out what was going on with the transmission (rough transitions from 4/5/6 gears). I was later texted a message stating I needed a new transmission which is approximately $5900. I then asked what they had found, keep in mind the vehicle only had 71k miles, never towed any significant weight, never been off the main roads and has been serviced regularly and has never been abused. The service tech stated no codes were found. I asked did they remove the pan to ohm the gear solenoids. Service tech stated we don't do that. At that point I was confused. How can you determine the vehicle needs a new transmission if you have no codes, no visual leaks, nothing looks abnormal and didn't even drop the transmission pan to investigate any issues? I asked why haven't you done this? The tech stated we don't do that; you need a new transmission. You need to take it to a Transmisson place.

I will admit that my review is in regards to the Toyota headquarters in the USA.

There was a recall in 2015 and 2019 for airbags on my model. I took it into our local dealership called Findlay Toyota in Prescott Arizona. This dealership has over 50, one star reviews they have absolutely no time for their customers whatsoever.

From the moment I left the dealership my airbag symbol was on, on my dash and here we are now in September of 2023 and it's still there.

I filed a complaint with the Attorney general's office of Arizona and Findlay have no recollection of me ever going into there dealership and I also filed a complaint with the Attorney general's office of Texas against Toyota headquarters because they in my opinion have caused this mess to begin with because I never had this warning emblem on my dash prior to the work that was done which they wanted me as a Toyota owner to have done.

USA Toyota want to do is send me right back to Findlay Toyota who do not want to help me in the slightest.

The sad thing is I think Toyota is a great company but the way that I've been treated in this matter is beyond appalling.

I purchased a new 2024 Toyota Venza on 5/3/24. I was given only 1 key-fob for the car. The salesperson said I would receive my new key-fob within 2 months. That never happened. I called the dealership in Homosassa, FL, Village Toyota/Cadillac about the key-fob that was owed to me. I was given a phone number to Toyota Customer Service, [protected]. I called that number spoke to a man named "Chris" on 7/24/24. Chris stated that I should be receiving a letter from the Village Toyota dealership to schedule an appointment to have my new key-fob programmed within 3 to 5 business days. That never happened either. Today, 8/1/24, I called that Toyota Customer Service number again. I spoke to a person named "Enrique". He apologized for all of the numerous calls I had to make and aggravation I was going through. I told him apologies don't cut it with me, just get me my key-fob that came with my new $41,000 Toyota Venza. He put me on hold, then said I could now call the dealership where I bought the Venza, Village Toyota, make an appointment to get the new key-fob programmed. I called Village Toyota service department and spoke to Casey. She knew nothing about any key-fob for me, but said she would check on things with her service manager, then call me back. I still have not heard anything. I have nothing against this dealership, but I have a problem with Toyota's Customer Service. I now know that "Enrique" at Toyota Customer Service is just giving me the run-around treatment. I will never purchase another Toyota product again.

For starters I purchased a used 2022 Toyota Tundra. I had issues with the truck and got corporate involved for the issues. The truck was never fixed and I was told the issues were in my head and the truck was supposed to act the way it was. I felt unsafe in the vehicle and ultimately was forced to trade the truck in on a 2023 Toyota Rav 4 which I am now completely upside down in. A few months ago I receive an email that the truck was being recalled and the engine needed to be replaced as part of the massive recall from Toyota, which proves my case that it was not all in my head. Fast forward to today, I had an issue with my 2023 Toyota Rav 4 where it died on me on Monday evening and popped a message stating Engine Stopped Steering Power Low and would not crank the vehicle back up. I called Miracle Toyota and they provided me with the number to the tow service they use to have the vehicle towed. The vehicle was picked up and dropped off at Miracle Monday evening. I called Tuesday 07-30-2024 at approximately 12 in the afternoon for an update. I was advised that there was not an update at that time and that it was going to be looked at by the shop foreman after he was done with a job. I asked them for a loaner vehicle or a rental since this was my only vehicle and that I had to work today 07-31-2024. I was advised that they do not have a loaner program and that they do not have any vehicles on the lot to loan or couldn't get a rental. I was advised by Catherine, Service Manager, that she planned to have the vehicle looked at and possibly fixed and back to me or an update by 6 that evening. 4pm came and I had not received an update, I called Miracle and was transferred to Catherine where I had to leave a voicemail which I did. By 6pm I had not received an update on the vehicle and was left at home with two 3 month old twins with no vehicle. Today rolls around and at the time they opened I did not receive a phone call to update the status of the vehicle. When they were contacted they advised that it is still on the Shop Foremans board to look at but it has not been looked at yet. The individual then proceeds to say its like a doctors office that its unknown if the problem can get solved that day or not. He could not provide an update to the status of the vehicle and still could not provide a loaner but the job was on the foremans board to get pulled into the bay. We are going on day 2 with no information or the vehicle not even being looked at. I have had nothing but issues with Miracle since the purchase of the 2022 Toyota Tundra and now issues with the Rav 4. At this point I dont even want the vehicle anymore and wish Miracle would buy it out completely so I can get away from them completely. I understand what the guy was saying and stating they were extremely busy and "slammed" with work, however going 2 days with no update or even a phone call stating they have not been able to get to it is unacceptable. Is there anything corporate can do to help get out of this vehicle and get away from Miracle Toyota completely? At this point I have a total negative equity value of almost 15k and can't even trade the vehicle in anywhere else let alone Miracle. Nobody wants to touch the vehicle with the amount of negative equity I had to eat to get away from the Tundra that was causing problems. I have two 3 month old twins and now dont even have a reliable vehicle i can count on, let alone a dealership/service department I can count on to provide service for my vehicle. Please advise what I can do from this point because I am at my whits end and begging for help! My name is Johnathan Franklin and my phone number is [protected]. My email is [protected]@gmail.com

Hi,

I have ordered a Toyota Yaris in Athens, Greece, from POLIS Stavros Toyota on 15.11.2023. On May 2024 they informed me that the car has arrived (File [protected]). I have paid 8000 euros deposit, and we have signed the documents for bank loan, but i never saw the car! Now i am paying the 1st monthly payment of my loan, and despite many times i have contacted the company Toyota Hellas central offices, no one told me anything about my car. I have contacted other people with the same problems. I don't know if Toyota International knows that the company's people in Greece treat the customers in such unprofessional ways!

We will proceed with legal actions. I never thought that a company like Toyota has this unacceptable customer service! Of course, i will inform other people about it via all social networks.

Nelly Kapsi, Greek journalist

[protected]@yahoo.com

After spending $1500 on repairs to stop the leak I am told I need to replace my engine for $8,000. The oil leak is due to a manufactory defect. I am not expecting a new engine a used one that does not leak will be ok... And a course my money returned for repairs that did not stop the leak you can contact andrew toyota to support the complaint milwaukee wisconsin

Toyota Customer Services,

Subject: Vehicle Warranty

Vehicle: 34 CRB 154. 2020 Model. 47,000 km

Past:

On 15.02.2024, noise and smoke came from the engine while traveling on the Bursa highway at 05 in the morning. The vehicle was parked and a tow truck was called. The vehicle was towed to Bursa Toyota Akkoyunlu service. As a result of the service inspection, it was reported that there was damage to the engine block. Afterwards, the same information was given for the vehicle that was shown to a local master. The vehicle was sent by tow truck to the Istanbul Toyota Sonkar service, where I work regularly. In the examination carried out here, it was reported that there was damage to the engine block.

Problems:

1. When the vehicle was examined at Toyota Akkoyunlu and Sonkar Services, no information was given about the Warranty On Insurance.

2. When I requested that the vehicle be covered under Warranty, the Service Manager said that since the vehicle was inspected before us, we do not include it in the warranty.

3. Those who inspected the vehicle were Bursa Toyota Akkoyunlu and Local Master. These indicate that they did not disassemble the engine part.

4. Additionally, despite my insistent request, Sonkar Service did not provide written information about the reason for not being included in the warranty.

5. Vehicle maintenance has always been carried out on time at Istanbul Sonkar service. The engine block damage of the 2020 model vehicle with 47,000 km is unacceptable.

6. The vehicle, which is famous for being durable, had engine block damage on the highway. Thus, it created a security problem for my family at 5 am.

7. I am a customer who has four Toyota brand vehicles in my family and does not use any other brand vehicle. This situation disappointed us all.

Wants:

1. I request that the vehicle be included within the scope of Warranty and repaired.

2. If the vehicle is not included in the scope of Warranty, I request that the rejection letter be sent to me.

3. If a negative response is given, legal proceedings will be initiated by me unwillingly.

Prof. Dr. Barış Nuhoğlu

Biruni University Faculty of Medicine Hospital. Istanbul Turkey

I am writing to express my dissatisfaction with the service I recently received at the Toyota service center in Sungai Ara, Penang.

I informed the service advisor about a lamp problem that required attention. Despite my initial notification during the inspection, the issue was not addressed, and I was asked to make a separate appointment for it.

I must say that I am disappointed with the level of service provided. It is disheartening to experience a lack of attention to detail and customer care, especially when the concern was clearly communicated during the initial visit. As a customer, I expected that all reported issues would be taken into consideration and addressed comprehensively.

I understand that scheduling separate appointments may sometimes be necessary due to time constraints or specific requirements. In this case, it seems like a lapse in communication or oversight occurred. I believe that a more streamlined and customer-centric approach could have been taken to ensure that all reported issues were addressed in a single visit, saving both time and inconvenience.

I appreciate your attention to this matter and kindly request that you look into the situation. It is my hope that steps can be taken to rectify the lamp problem without the need for an additional appointment. I would appreciate any insights you can provide on why this situation occurred and how similar issues can be prevented in the future.

As a loyal Toyota customer, I have always valued the brand for its commitment to quality and customer satisfaction. I trust that my concerns will be taken seriously, and the necessary actions will be implemented to uphold the excellent service standards that Toyota is known for.

Thank you for your time and consideration. I look forward to a swift resolution to this matter.

Best regards

I bought a Toyota Hilux from Toyota Jalan Klang Lama (Wheel Corp) some where around Oct 23 but now its already been 3-4 months where I still havent got the vehicle's Registration Card and Road Tax even photocopy from the sales person. He keeps on saying trying to chasing the runner for past 3-4 months. Without any doc in my hand, i cant be able to go anywhere. I want Toyota to fully responsible if any kind of cheating or fraud have been done or may happen in future. Again, I want the vehicle's grant and road tax at least photocopy for my records.

Dear Sir/Madam,

I am bought the toyato rush 7seater car 2019 model and i have facing the gear box failure complain i have a change the full set of gear box and now again the same problem i am facing same issue i really spend almost 16000 aed for until this time if any one there in toyato to see my this msg and kindly help me the car to fix the issue plz i am so upset the brand like toyato its have this kind of issues in a car

please look this my email complain as serious i am not that much rich guy to spend more money to this car any more my work is pending on this car only

Regards,

prasad

[protected]

Last Wednesday, February 7th, as I was driving on the LIE going East, I notice on the dahboard that there was a notice saying to Locate my Key. I then realized I did not have the key in the car. Since I was driving to Calverton Cemetary, although I was nervous about not having a key I decided to get there, not spend a lot of time and then head home. Unfortunately once I turned off the ignition, I was unable to turn it back on. I realize this is a good feature to have but I was then very anxious, not knowing what to do. Thinking I would need to contact AAA and get the car towed all the way back to Smithtown. However, luckily I called my grandson, told him where I suspected the keys were and he brought them to me. My complaint is that when I purchased the car, used, they only gave me one key. I asked for a second key and was told I would have to buy it, cost over $400.00. I believe it should have been free. If I had had a second key, it would have been in my purse and this incident would not have occurred. Please address this issue and give me a second key free of charge. Thank you. May Perrone-Willis

I am the original owner of 2014 Toyota Tacoma and purchased from Folsom Lake Toyota. No issues with Folsom Lake Toyota or the Truck.

However, to my suprise, I noticed that the roof paint/ clear is fading out. I have read the Toyota Forum and it says Toyota covers faulty paint/clear for 14 years.

My question is what you can do for me being Toyota Family for a decade. Right we own two 2023 Toyota Camry XSE's.

Looking forward for a favourable reply soon.

Thank You

Satish Chand

[protected]

[protected]@ao;.com

I am very upset at the fact that I paid 2700 for a services done to my car on 01/27. Yet it is not satisfactory.

My name is Cristian Granata , Prius c 2015 phone number #[protected]

1st the service took longer than expected. 2 days to do the service . I had a text from Rashaan to get my car at 6:30pm yesterday. By the time I got there it was already 7. Everything was closed.

Then , I go next day , this morning (which I had to ask for permission at my job to go there.)

The maintained sign is still lit.

The tugless(clippers)under the back seat were never put in. they are loose in the cup holder.

I called Rashan(my service coordinator) he goes with some bogus excuse for why the job wasn’t done properly.

Keep in mind , I took the car there only because of the maintenance sign was lit.

At this point I do not trust the job was done correctly.

Please advise,

I bought a 24 Corolla at Mt. Airy Toyota. I explained THREE TIMES that I cannot receive mail at my physical address. I told their business manager that the payment info was sent to the physical address the last time I bought a car, causing all sorts of problems. The guy assured me that payment info would be sent to my p o box. He showed me that he had correctly listed my mailing address on the form.

I waited 2 wks for payment info. It didn’t come. I called the dealership and explained. They said “probably just holidays, it will arrive.” Two more weeks passed. No payment info. I called again and they gave me the 800 number. I called it and was informed that the payment info had been sent to the address that I had explained THREE TIMES does not receive mail. He said that was the only address they were allowed to send it to. Now I will have late payment fees, and my credit will be affected. No apology was offered.

If I had been informed when I bought the car that I had to call the 800 number to make arrangements, I would have done so. It seems remarkably stupid that they are unwilling to mail a simple business communication to a post office box; however, I would have followed this ridiculous policy if anyone had told me I had to do so.

I wrote letters to the Toyota Finance Dept--I called the 800 # again, I tried to file a complaint at the Toyota website and got this msg every time I tried: "Our website is undergoing some routine maintenance. We're sorry for any inconvenience. Please come back and try again later. "

I still do not have payment information and it is nearly 2 months since I bought the car. I am so sick of this and so sorry I bought a Toyota. Never again.

On I January 9th at 1:45

pm I went to my local Toyota service center to purchase a replacement fob for my vehicle. The person who sold me the fob told me that he had to order it & that the fob cost $130 plus $90 to program it for a total of $220 which I paid. Today I went to have it programed and now they’re charging me an additional $95 to program it. I told the service personnel that I had paid it and they claimed that I did not. This is an outrage!

in october of 2022 I purchased a new 2022 toyota tacoma from Auto Nation fort myers Florida. It was after hurricane Ian and a lot of people lost vehicles in the flooding. The short statement is I was FORCED to buy the maintenance package. By forced, I was told "take it or leave it". I would seem after the storm and with supply issues, the dealerships took advantage of the situation. Sleezy.

Fast foreward: I brought my truck to Gettle toyota, Punta Gorda Fl for the 25K mile service (tire rotation). I had a 2 PM appointmenton1/10/24. The service writer started processing me in and told me it would be ONE AND ONE HALF HOURS! For a tire rotation? Really? I told the service writter that this un-sat and give me my truck back. I went home and compleded the job in 45 minutes with hand tools and the trucks bottle jack.

The prior service (oil change and tire rotation) the tech inflated the tires to 35-37 psi. I went back and complained and adjusted the tire pressure my self.

What was the purpose of an appointment? Keep in mind that this was for service that one of your dealers FORCED ME to buy.

This is my 6th new off the lot toyota over my lifetime. Treatment like this can't be allowed to stand. I understand that these are the dealers but it is your name on the truck and as far as I am concerned, the buck stops with you.

Fix your snake in the grass dealers or see me buy someone elses truck in the future.

Thank you

Paul STancati

[protected]

[protected]@hotmail.com

Just Bought a vios feb 2023 , having issues on cam always error , pre-caution system alert when heavy rain , rear lamp loss , eco system not functioning and after 5000k the sensor got issues of malfunction. sending to toyota workshop to repair still not function well until hitted front bumper.

17/11/23 send the car to check again , the technical say the sensor no issues but not able to cover the bumper and self pay for the damage if need repair.

20/11/23 tried to call toyota HQ(shah alam ) to raise a bumper repair due to product sensor issues cause damage on the bumper. but no answering call from toyota, then i raise case to toyota support email on the same day, received reply on 23/11/23 for getting information and details, once provide all details from me, never get a response from toyota.

until i call to toyota customer service [protected] at 1 dec 2023 to get response, in the end they just started to raise case and check back the email i have send and say will call back after check with service center i send my car to repair. but never receive any call back.

5/12/23 called again to [protected] , they just say technical check no issues on the sensor. once i say what is the point ,if the sensor not able to detect items over the bumper. she just say will contact back again.

I had a very bad experience with one of your dealerships yesterday,11/21/23. I had inquired about a 2022 Nissan and had received several solicitations calls from one of your salesmen (Bill Arnold). Nice enough guy, wanted to earn my business. I was very upfront with Bill and told him I was working with another dealership but really liked the color of the truck he had. Told him I would take his truck at asking price if he would honor the other dealerships trade in offer or at least get me close. He was over an hour away and I asked if I could send photos of the trade and have his appraiser to review and let me know we were in the ballpark. After several conversations he said if I can get you $18k (Other dealers Offer was $18,349 for reference) will you do the deal. I said yes and I am a man of my word. (I have all this documented in text). I asked if I could send him a deposit to hold till Saturday 11/25/23 since it was thanksgiving week and I would have a hard time getting there before hand, he initially said yes but then reached back out and asked if I could come down that day since it was getting close to month end, and they had just marked the truck down. I was accommodating and left work early to make this happen but before I left, I confirmed the $18K trade and his documented response was "Yes, we just have to verify the condition of your truck matches the pictures and details provided for proposal" I took that as he had talked to all other parties involved and only verification was needed. So, I changed my schedule, left work early and went home to clean out my trade, tracked down title and headed to the dealership. While on the road I get a call from the sales manager (Steve Dobbs) stating he wanted to go over my numbers and there would be no problem getting me to the $18,000, my reply was the loan is not $18k the trade in was $18K which should have put the loan amount to around $13k. This point was discussed multiple time with Bill, as one could imagine I was highly upset and could not believe after I spent so much time on the front end confirming everything with Bill before, I left work with his assurances that the trade was good. I called Bill after speaking to Steve and he was quick to apologize and said there must have been some miscommunication with Steve and couldn't understand how...very convenient and unacceptable. I asked to speak to the General Manger (David Desantis), he was not available so Bill said he would call me. David did call and we could not come to an acceptable resolution. I did ask to speak to Davids superior and he declined saying he reported to corporate in Japan and there was no body there that could help me, and the issue stopped with him. Really the only thing acceptable at this time was for them to honor the deal. Of course, as I expected he would not. Afterwards I reached out to Bill again and asked about a copy of the final worksheet that Steve had and he said he would send it to me. I also stated that I would like to get information to file a complaint and he declined. I asked him about a copy of the recorded conversation we had, which he properly disclosed at the time of application, but now can't provide. I also asked about my private information he collected in an application and how was that information secured. Told him I did not want any solicitations and would like to opt out. He stated all information was secure and did not offer an opt out disclosure. Since Steve had called me to discuss the numbers one would assume that credit was pulled but when I asked for the credit score disclosure and authorization they could not provide. They later state it wasn't pulled but somehow Steve was going to discuss my final numbers (Convenient). I followed back up with Bill the next morning to see if he could have Steve send me my final worksheet and again asked for the complaint information. He replied back that he would no longer answer my text and gave me Davids's cell and said to send my request to him. I did forward my request to David and explained to him that Bill had asked me to and his remarks was "We cannot do the deal you want to do, thanks for shopping with us but we have nothing further to discuss". I'm not asking to do the deal at this point only how to file a complaint against the blatant deception of this transaction. I did ask him if he was going on record stating that I can't file a complaint with corporate and he has no policies or procedures in place which is a direct violation of so many consumer protection regulations I could even count. I then told him I would like to keep this in house but if he refused to provide the information to file the complaint, I would have to file a consumer complaint with the State Attorney's Generals Office to which he replied, "You are welcome to file with the attorney general". I did also ask him for a copy of all my documents and recorded call and he said, "There are no documents or recordings" Is it not a violation to take my application information without it being recorded? He finally told me to stop texting him and he was finished discussing it. Obviously, I don't expect to get anything out of this complaint, but I do think it's important for you as a company, who prides itself on customer service, should know how you are being represented out in the market. Most customers like me expect honesty and integrity when making a large purchase. I really feel this is a daily occurrence in this dealership and really gives a black eye to the auto industry. I want to say thank you for letting me vent today and I would like confirmation that you did at least contact the parties in question and get their responses and verify they have a complaint policy in place with documented training and they are following it. I would also like to mention I have all the text correspondence if you need additional documentation. Thanks again and have a Happy Thanksgiving.

We purchased a 2023 Toyota Crown from the dealership in Muskogee, OK. When we purchased the car, it did not have the 2nd remote. We have purchased mulitple vehicles in the past and always got good service and nothing was wrong with the cars that we purchased. We were told that the remote was on back order and that we would be contacted when it came in. Well, it has now been over 6 months and we are still waiting.

Now we have another issue with the Crown. We lost the XM reception. We again took it to the dealership in Muskogee, OK. We left the car at the dealership so they could research the issue. We were told that their mechanic went through the wires to determine if there was a loose connection. There was none and that the mechanic notified Toyota about the issue. They determined that the issue was the antenna and that one will be ordered to replace the one on the car. It has been over 3 weeks, and when we contacted the dealership, we were told that the antenna is on back order.

This has left us with a bad taste. After this we will no longer purchase Toyota.

My car is standing at workshop since 16th Sep 2023 because of an accident, and they ordered right side Quarter panel on 25th Sep 2023. Ever since there is no update on when will they receive the part and when will I get my vehicle back. This is for the first time when such incident occur and no one is even replying back. It's a simple vehicle and not a Rolls Royce that its taking forever to make and ship a part. I do not have any vehicle with me right now, and I have no idea how long would it take. Can someone please respond? I am in a huge trouble. Begging you to just respond and help me to get an ETA for it's arrival.

hi,

I bought a toyota 4Runner at Sloane Toyota Glenside (Pennsylvania) for cash on September 2, 2023. I have not yet received my owner's card or vehicle title.

I have called the person who handles titles several times who told me that the paperwork for the dept of motor vehicles was not processed until 9/19/23 but that she would check with DMV. I never heard back from her and calls to her voicemail have not been acknowledged.

Please help me get my title and owner's card.

To whom it may concern,

Refer to the above, I high appreciate that Toyota become the well known brand in Malaysia and I am one of  your many  customer to Toyota with Vehicle Reg. No. VFQ3810 ( Toyota Vios). Meanwhile, I have been experience the comfortable design & but totally upset with the service provided by Toyota. I totally feel it not worth the money for the quality of product received.

I have been driving my vehicle for 2 years and 11 months ( Purchased date 23rd Dec 2020 ) and facing some issues ever since i purchased the car i.e. 

1. Watermark all over the car including the windscreen and mirror

2. Door rubber comes off everytime we open and close the back doors (both side)

Meanwhile, I have highlighted the issues to service advisor during the periodic service at PCM Subang Toyota Centre Centre . Upon the collection the service advisor will update me that they have escalated to the relevant department and i will receive calls for repair and to date no call back received.

During the weekend I had an issue with my car i.e.  couldn't start my car and I had to tow the car to the PCM subang service centre on Monday 30th October 2023. Upon inspection the sales advisor contacted me to tell me that they are charging and will put that on back instead of replacing despite it being under warranty and told to bring it back if issues persist. Thereafter i insisted on a replacement battery then it was said to be replaced same goes to my door rubber.

In terms of my watermark the service advisor despites knowing the glaring fact that there is a paint issue with the car, insisted I pay for the polishing and couldn't ensure that it will last. My question here is Toyata waiting for my warranting period to end to brush this case off.

Unfortunately, the service advisors can call and inform me to collect my car as they cannot resolve this issue and insist that i collect my car. They also refused to give me a replacement car despite me requesting since Monday, 

Therefore, I am pressing on and looking high attention from Toyota Top management to further the investigation on how dedicated  the Toyota Officers are when handling customer complaints and to ensure delivering the quality service to customers when going through the Major Check which I have paid on every periodic  car service and where is the expertise of Toyota ?

 Toyota willing to grant the expiration of warranty to customers by providing the worst service and end up requiring the customer to bear the higher charges now that I am under warranty I demand for a remedy ?

Looking forward to the reply from TOYOTA regarding the above after your judgement and actions and to begin with i need a replacement car while you do your investigation.

Note: This matter was escalated to Toyota Malaysia HQ and no favourable response .

I am writing to Japan as the Malaysian HQ is brushing this off.