CB Automotive Financing and Insurance Toyota Complaints #2-21

Toyota review: Toyota dealership poor service

Sam.26 of US

May 28, 2026 4:55 pm UTC

Featured review

My 2024 Toyota RAV4 XLE was towed to Steet Toyota of Yorkville on May 6, 2025, and over three weeks later I still have no diagnosis, no repair timeline, and virtually no communication from the dealership.

I have repeatedly attempted to contact my service advisor, James, but my calls have gone unanswered and messages have not been returned. I have been left completely without transportation during this time and have not been offered a loaner vehicle or rental assistance despite the excessive delay.

What is most frustrating is the lack of transparency and customer service. I understand that repairs can sometimes take time, but leaving a customer without updates for weeks is unacceptable — especially for a 2024 vehicle. This situation is now negatively affecting my career and daily responsibilities because I do not have reliable transportation.

I am extremely disappointed in the handling of this situation by Steet Toyota of Yorkville and hope Toyota Corporate will intervene to ensure proper communication, accountability, and customer support moving forward.

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Toyota phone numbers

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customerservice@toyota.com

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1 Toyota-Cho, Toyota City, 471-8571, Japan

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Nov 06, 2026
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