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CB Automotive Financing and Insurance Toyota
Toyota

Toyota review: Toyota dealership poor service

S
Author of the review
4:55 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 2024 Toyota RAV4 XLE was towed to Steet Toyota of Yorkville on May 6, 2025, and over three weeks later I still have no diagnosis, no repair timeline, and virtually no communication from the dealership.

I have repeatedly attempted to contact my service advisor, James, but my calls have gone unanswered and messages have not been returned. I have been left completely without transportation during this time and have not been offered a loaner vehicle or rental assistance despite the excessive delay.

What is most frustrating is the lack of transparency and customer service. I understand that repairs can sometimes take time, but leaving a customer without updates for weeks is unacceptable — especially for a 2024 vehicle. This situation is now negatively affecting my career and daily responsibilities because I do not have reliable transportation.

I am extremely disappointed in the handling of this situation by Steet Toyota of Yorkville and hope Toyota Corporate will intervene to ensure proper communication, accountability, and customer support moving forward.

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