Antivirus
An unauthorised payment of $119AUD was taken from my account on 8/10/22 as renewal of service. I was not aware there was an auto-renewal on my account. I did not choose it. In fact the last service agreement was cancelled and confirmed by the provider's email on 30/06/21. I was then under the impression that everything was cancelled by TotalAv including...
Antivirus Pro
Total Av accepted a payment of $119AUD that was wrongly sent by Paypal on my behalf on 5/10/22, which I did not authorise. I cancelled a service by Total Av on 28 June 2021 and since then I did not ask for a renewal nor require further service from the provider. There was also no active agreement to continue any service nor there was an existing...
Read full complaintTotal AV
Total AV has made several unauthorized attempts to charge my credit card $149 even though I no longer need or want their service. I have had to have a new credit card issued twice in the last few months because of them. I'm not even sure how they are getting the new numbers. Fortunately, the credit card company blocked the last 2 attempts and contacted me to see if the charges were legitimate (they weren't) I sent them a Cease and Desist message a few days ago, warning them not to attempt to make any further attempts to put unauthorized charges on my credit card.
Total AV Security renewal
Seemingly, I have been charged for computer security at £119. This was charged to me without any reminder notice from Total AV. I received a PayPal receipt, which requested me to pay a renewal subscription of £119 for security. This wasn't done through me.
I am requesting a refund of £119. I have not downloaded your security package and have also deleted my free subscription use of Total AV.
Carol Buirds
Desired outcome: A Refund of £119 for computer security
continuing unwanted pop ups.
my computer my time.i do not want your company taking over my computer when i do not want it. i do not want your product. if i ever want it i will look for it.
Desired outcome: stop.
Totalav
i cancelled my subscription to totalav, got my money back. now everytime I turn on my computer, I get non-stop harassment from totalav!
examples: antivirus expired notices, remove ads notices, 1/2 screen ads to resubscribe...it doesn't stop! terrible!
if you click on the x, another replacement is there in one second. this has been going on everyday for weeks. how can we stop this harassment?
It is very disturbing!
Desired outcome: Stop this harassment!
Retail purchase
I have been charged $139 AUD without my permission. I want the money that you acquired (20th of March 2022)refunded immediately refunded. This is completely unacceptable.
Please advise how you are going to refund my money.
Marcus Kelly
Desired outcome: Refund $139 AUD back to my account.
Worst vpn software & customer support?
TOTALAV sold me their anti-virus and VPN software on subscription.
I had problems with the VPN and their support team chose to try to fix my problem with a remote connection to my laptop. For some unknown reason the support person broke the connection whilst my laptop was still connected to their server with VPN running. I was without any internet access on my laptop for over 2 weeks causing something problems.
This caused my laptop to get stuck connected to something, probably the TOTALAV web-site, which meant that I could no longer connect to anything on the internet.
After lots of useless attempts by TOTALAV support they simple gave up and told me it was NOT their fault, and to pay for a local IT expert to fix the problem.
I knew the problem was with the TOTALAV VPN software, which my paid for IT Expert confirmed.
After at least 25 emails and chat sessions with TOTALAV they have finally acknowledged everything was THIER Fault BUT that they would not pay anything towards my cost of £130 to fix THEIR problem.
They are without doubt the WORST Customer support team I have ever dealt with, and their are the most ARROGANT supplier you ca imagine.
DO NOT DEAL WITH THEM.
Desired outcome: TOTALAV pay me the cost of my IT expert - being £130, plus something for the dreadful experience of their customer support team.
Putting fraudulent charges on my credit card twice
TotalAV.com [protected] is phone number and account name appearing on my credit card. About 2 months ago BofA sent me fraud alert question if the $148.00 charge from TotalAV.com was authorized by me. No it was not. I did not even know who they were. Bank closed that credit card account and issued me a new account and new card. Today I find another $148.00 charge on my new credit card for another $148.00. I never called the company the 1st time. Bank contacted me. This time I called the phone number listed above. Got a foreign speaker on phone. Demanded to know how my new credit card account was charged by them. He told me my last transaction with them was 2018. He also told me they charged the same account. This is impossible as that account was closed and they were reported as fraud. As this is virus software company, I am concerned my computer and phone is being hacked by them as there is no other way the new account was given to them by me. I ask they be investigated for these crimes. I had deleted their software I thought. BofA has put a permanent denial of any charges coming from them for the future and new account being opened again.
paid for online purchase.
Product found unacceptable on scanning for malware as touted, and as it only scans with a Wi-Fi connection or ADSL installation. Server 4G broadband applies. Buyer request for cancellation are constantly met by bribing, coercion and hedging marketing techniques. This application revamp does not apply to my needs. It is cheap and inferior as other quality anti viral protection avails.
Read full complaint and 45 comments
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Similar to my situation. On 5/10/22 Total Av refused to refund $119AUD. This was an unauthorised payment wrongly sent by PayPal on my behalf because there was an active auto-renewal on the account which I cancelled on 28/06/21. There was no agreement for a service renewal in place. I suspect Total Av put an auto-renewal notice on the account without my knowledge, for its own benefit. On same day that I noticed the deduction, I immediately contacted Total Av and PayPal to cancel the unauthorised payment and refund it. After several contacts with Total AV its staff continued to avoid mentioning a refund. Currently there is no active digital service on my PC provided by Total Av. But on 3/10/22 I was told by Total Av that I am not entitled to a refund due to company policy. This is rediculous! How can a company take someone's money without providing a service and which I did not ask for. It does not make sense. Whatever its policy its clearly not right therefore stealing my money.