TotalAV

i cancelled my subscription to totalav, got my money back. now everytime I turn on my computer, I get non-stop harassment from totalav!

examples: antivirus expired notices, remove ads notices, 1/2 screen ads to resubscribe...it doesn't stop! terrible!

if you click on the x, another replacement is there in one second. this has been going on everyday for weeks. how can we stop this harassment?

It is very disturbing!

I have been charged $139 AUD without my permission. I want the money that you acquired (20th of March 2022)refunded immediately refunded. This is completely unacceptable.

Please advise how you are going to refund my money.

Marcus Kelly

TOTALAV sold me their anti-virus and VPN software on subscription.

I had problems with the VPN and their support team chose to try to fix my problem with a remote connection to my laptop. For some unknown reason the support person broke the connection whilst my laptop was still connected to their server with VPN running. I was without any internet access on my laptop for over 2 weeks causing something problems.

This caused my laptop to get stuck connected to something, probably the TOTALAV web-site, which meant that I could no longer connect to anything on the internet.

After lots of useless attempts by TOTALAV support they simple gave up and told me it was NOT their fault, and to pay for a local IT expert to fix the problem.

I knew the problem was with the TOTALAV VPN software, which my paid for IT Expert confirmed.

After at least 25 emails and chat sessions with TOTALAV they have finally acknowledged everything was THIER Fault BUT that they would not pay anything towards my cost of £130 to fix THEIR problem.

They are without doubt the WORST Customer support team I have ever dealt with, and their are the most ARROGANT supplier you ca imagine.

DO NOT DEAL WITH THEM.

TotalAV.com [protected] is phone number and account name appearing on my credit card. About 2 months ago BofA sent me fraud alert question if the $148.00 charge from TotalAV.com was authorized by me. No it was not. I did not even know who they were. Bank closed that credit card account and issued me a new account and new card. Today I find another $148.00 charge on my new credit card for another $148.00. I never called the company the 1st time. Bank contacted me. This time I called the phone number listed above. Got a foreign speaker on phone. Demanded to know how my new credit card account was charged by them. He told me my last transaction with them was 2018. He also told me they charged the same account. This is impossible as that account was closed and they were reported as fraud. As this is virus software company, I am concerned my computer and phone is being hacked by them as there is no other way the new account was given to them by me. I ask they be investigated for these crimes. I had deleted their software I thought. BofA has put a permanent denial of any charges coming from them for the future and new account being opened again.