TotalAV

PAYMENT TAKEN ON 25/5/23 OF £149.00

Kathryn Ryder, 76 Dark Lane, CV12 0JJ

email [protected]@gmail.com

You have taken the about amount from paypal who have taken it from my current account. I renewed my anti virus in April 2023 and my account states that I am covered until April 2024. Will you please credit this amount as soon as possible.

Hope to hear from you soon

Web security has been removed from my smartphone and I was advised this was happening but I don't understand why. I have paid a full years subscription on 01/12/2022, which I can use on multiple devices. I believe I was paying twice with monthly payments of $9.95 being paid for 5 months. I cancelled this second payment recently when I realised it was a double up. Following are all the payments I have made to TotalAV with dates. There are a couple I don't understand what they are for and have noted those that need more explanation. I have previously tried to resolve these payment but the answer was brief and useless.

Payments:

13/12/22 $ 9.95
01/12/22 $139.00
01/12/22 $ 23.00 (please explain)
14/11/22 $ 9.95
13/10/22 $ 9.95
13/09/22 $ 29.08 (please explain)
13/08/22 $ 9.95
13/07/22 $ 9.95
13/06/22 $ 2.99 (please explain)

Trish Martin

Few days ago Total AV charged me with an unexpected and exorbitant amount for my automatic renewal.

Worse still, they did not send me previuos notice asking if I wanted to renew or even warning of the date and the amount they would charge.

It Total AV only want customers for one time I have no choice but to do their will and get away.

Zeus

#[protected]

Constantly! The total av "pop-up" is on my screen. "account error" "update details." I have tried, literally 101 times to complete the information.
It asks: "email address" next lines want "password." fill in the items requested.- result? The same windoe pops up and asks again for th same information!
Your lame excuse for not addressing the issue is further evidence of what appears to be you scam to sefraud the customers!
Latest attempts to complete your bs request to "update details" was friday april 14, 2023. Saturday april 15, 2023. And april 16, 2923 between 2:00 - 3:00 om (cst).
You got the $. Now service the account!
Really rather pathetic!

On checking my Bank Account on line, I noticed a debit of £29 had been taken from my account without my authority, by TOTALAV.

At no time have I ever indicated any interest in buying this software, so this Debit is THEAFT pure and simple. I have no idea how they got my bank details to do this but intend to report this to the authorities.

From my experience, it is high time this organisation was put out of business permanently, as they are quite obviously a criminal organisation.

Total Antivirus installiert Schadsoftware (Maleware, PuP) auf den Rechner. AdwareCleaner hatte 12 Dateien mit der Schadsoftware nach der installation festgestellt. Außerdem reagierte der Pc extrem träge oder gar nicht. Nach den deinstallieren des Programms und anschließenden Scans wurde die Maleware entfernt und seitdem gab es seit Tagen keine Probleme mehr. Leider reagiert TotalAV nicht auf meine Emails, nachdem ich auf mein Widerrufsrecht und mein Geld zurück verlange. Mir ist es ein Rätsel das solche "Unternehmen" so mit den Kunden umgehen und versuchen sie abzocken. Ganz sicher werde ich in Zukunft auf solche Maschen nicht mehr reinfallen. Ich will mein Geld zurück!

Illegal Billing
My subscription ended in 12/2022. When I clicked on renew, I was offered a discount of $29.99 for the year. I accepted and supplied bank info. My bank called the following day to confirm $159 withdrawal from this company. I told them to reject it! I called Totalav and got a representative on the phone who said I needed to pay $159 despite the information above. I emailed them and got apologies and more offers, which I refused. The last offer was for $9.95 month which I refused again and once again told them to close my account

In late January 2023 I got an email stating I hadn't loaded the program. I responded by stating my account was closed. In Fed 2023, they attempted to take $9.95 from my account and my bank reversed the charge
Today, Mar 13- there is another $9.95 charge pending. I am notifying my bank to close the current debit card as the charge is fraudulent! Avoid this company at all costs!

I have received 2 bills confirming charges taken from my credit card, of £99-00 on 21 Jan 23 and of £119-00 taken on 21 Dec 22.

When I took this up with the TotalAV "help" chat-line I was fed sales talk. On very politely pointing out that the chat person, "Archie King", had not answered my question he terminated the chat! (but I did copy and paste the entire session as a document).

I can see (from other complaints) that I am not alone with this problem. The sudden termination of the chat immediately I requested proper answers suggests that this company knows and approves of double-charging clients.

I must now seek a refund from my credit card provider, but I hope that what I have written will be a warning for others. I have, of course cancelled my subscription to TotalAV, but I don't trust them not to pull a fast one even so, and will be watching my card statements like a hawk.

Carl

This is the final E/mail I am sending to you.

If nothing is done about my account I shall be taken legal advice.

You took £99.00 out of my bank account on the 3-Feb-2023 and I have sent you various E/mails asking you to sort it out which has still not been done I am still getting pop up boxes saying that my Antivirus Protection has expired and that I am not protected. Get this sorted and start my act vison from the date you active my account not the later date of the 3-Feb-2023 as I have not been covered for this time. This is the last E/mail I will send it will be a Refund and with charges

You were Quick at taking £99.00 from my bank account on the3-Feb-2023 and like the other 5 E/mails I have sent you regarding this problem .

I am still getting the pop up boxes saying that my account has expired Can you please reimburse my money as I will go elsewhere and get my security as it looks as if no one in your company seems to care about your costumers.

If you do finally reinstall my account I should not have to pay for the time when my account was finally finished and the date it is reinstalled

Once again I have to send in to your company. I have sent in numerous E/mails to your customer services. Your company took out of my bank on he 3-Feb-2023 £99.00 I am getting lots of pop up boxes saying that I am not protected. I have now received an E/mail saying that my account has expired. Can you sort this out or will I have to go to a different company for my protection and if so will I receive a rebate for the £99.00 you have taken from my account.

TotalAv charged my credit card $19.00, $39.00, and $39.00 on January 29, 2023. I wanted coverage for my laptop running Windows 10, my Iphone, and my Ipad. The company failed to provide any service, insisting the coverage was free limited-use. They acknowledged my e-mail that requested a full refund. They have not responded. I will dispute the charge with my bank. I do not want their "protection".

I purchased this product online for $29. After I download it. I couldn't log in. I click on technical support, I follow the steps they provided to reset my password numerous of times. But was not able to login. They stated if not satisfied I can get money back Guarantee. I request for my refund, Now I get email tell me someone will get back in touch with me shortly. Within 24 hours another email follow stated they couldn't find my information with my account link with my login name. They regret that they could not help unless I provide information to locate my account. Email address used to sign up with us

- Name on the card used to make payment

- Last four digits of debit/credit card used to make payment

- Date of charge, currency and charge amount

- First line of payment card address or zip code

- PayPal Email Address if you paid via PayPal

Please note that without this information, we will not be able to assist with any account or payment queries.

It may be quicker and easier to have this discussion over the phone on one of the following numbers, It was 3 other numbers but I chose this one. US - [protected]. So I just cancel it and they was quickly to response to my cancellation.

I have written to you several times in the past

So far you have ignored me

This is the third time I have filled in this page

I also put a complaint in on your Facebook page

You answered by saying that someone will get back to me (never did)

I do not use your product at all and all I want is my money back of $179 Aust dollars

Money was taken from my credit card which I thought was canceled on PayPal

16th day of December 2022

with overseas tax fees, the total came to $184.37 Aust Dollars

I want my money back failure will result in me complaining to Pay Pal

Attached is a copy of the invoice

I purchased their Anti-Virus at a discounted price of 19.95. They claimed they had not received it, so I sent a screenshot of my bank statement showing I had paid. They lost this e-mail so I re-sent it. I never received the product or details of how to get it. They have stopped replying to my e-mails asking for my money back as I never received the full product which I had paid for. They have not refunded me after I said I was brassed off with how they (didn't) do business.

Firstly I definitely dont remember signing up to auto-renew - I check for this carefully normally.

I could only turn off the auto-subscription by talking to one of the online support team. They confirmed the autorenew had been disabled so I asked them to delete my credit card details firstly to make sure there was no mix up later if they tried to take money again and second as good practice not to leave card details where they are not needed.

The online agent refused to remove - said it could only be done if the account was cancelled. I asked them to therefore cancel the account and refund me the unused amount. The online agent refused.

I explained that holding auauthorised personal information was illegal under the GDPR laws - the agent just said he would/count not delete the information.

I asked to speak to a manager and the agent refused.

It is a great product but not worth the circa $120 plus a year they charge. But beware once you start they will charge whatever they like, will not delete personal information.

They are breaking the law and dont seem to care!

never give my information to the antivirus is a pest that i try to remove every web site i open the pest total av appear. today they had to try to charge me 119 dollars in my debit cardn thanks god my bank contact me. like this was afraud i never give my credit card information to total av now my bank put inactive my debit card. i will sue your company for fraud 12 16 2022

I used the trial period for TOTAL av on my HP laptop and was pleased with the outcome. When I received and email from them yesterday (13th December) telling me that it had expired and I was happy to pay the £19 for the year. Today I find that I still have adverts popping up and I am not at all pleased. I would like it to work as TOTALav advertise.

Transaction ID 62P50981M91853939

After several requests to refund an unauthorised payment of $119AUD, Totalav refused to do so. The last AV protection was cancelled on 30/06/21. The service was heavily discounted at $19AUD a year offer, The normal service is $119AUD. There were conflicting PC issues due to the AV. The cancellation was confirmed by the provider's email. A year later on 8/10/22 Totalav deducted $119AUD from my account for an unauthorised auto-renewal that I was not aware of nor I agreed to it. At the time the money was taken, there was no existing agreement for further service nor I had asked for renewal. Currently I do not have an active service provided by Totalav, nor there were additional products purchased. I uninstalled everything last year.

Therefore it is not right for Totalav to keep the money. My email: [protected]@gmail.com

Hello,

I see that I have been charged the foillowing:

23 Sep 2022 TOTALAV.COM [protected] USA -$184.37

23 Sep 2021 TOTALAV.COM [protected] USA -$101.97

24 Sep 2020 TOTALAV.COM [protected] USA -$29.87

Will you please clarify with proof what these charges are for as I have not used TotalAV...

I have no confirmation emails from you regarding agreeing to use TotalAv. If you believe you have sent any to me, will you please froward copies of originals.

Thank you.

*Please cancel this DD account.