TotalAV

My son used NY laptop and apparently was watching adult content. He said the total av pop up came up and he couldn't get it off the screen and he didn't want me to find oyr what he was doing. This happened in the 24th and I didn't know anything till a payment showed up on my bank account on the 27th for £119.00 which as you cab imagine was a shock as usually I get a message to confirm any payment etc? His does this happen?

I have been with Total AV for two years and have no complaint of the protection provided. My complaint is wanting to cancel my account on 5th October 2023. I had an online help chat with an operator from TotalAV who advised that within an hour I would receive an email confirming that the new premium would be I think about $25 and the refund would be $95 into my account. Neither of which has happened and I can't re-contact to sort it out. It says I need to verify and an email has been sent but it wasn't and asking them to resend didn't happen. I need this refund desperately but I am not getting it or email of satisfaction.

Good morning,

I woke to find a €170 transaction ready to leave my VISA account. When I checked my email I saw an invoice for said amount, sent yesterday 20th October.

Last year I cancelled my subscription, based on the fact that it was too expensive.

You got back to me immediately with a significantly reduced offer, which I signed up to for the year. You wanted my custom. I never committed to continuing my subscription.

I would like this transaction reversed, and my subscription with you cancelled in full please.

Kind regards,

Aoife Rodgers

unauthorized charge was hung up on 3 times by customer service agents

all I wanted was the refund for $23.80 I never created an account reps refused to credit me back for product I never ordered/authorized/and most importantly DID NOT created an account

your representatives are extremely unprofessional .. I work 30 years a general manager in restaurant, hospitality and customer service this was awful and if your phone calls are recorded correct? please listen to them when I asked to speak to a manager multiple times staff also talked extremely fast when wearing head pieces delays on (your part)

OVERALL EXTREMELY UNPROFESSIONAL I DO HOPE THAT YOU GO BACK AN LISTEN TO MY CALLS

I READ A ARTICLE TODAY ABOUT TOTAL AV AND IT CAUGHT MY EYE

I would still like to speak with a manager only one of the three gave me his name GANESDI probably. english is so broken i AM MORTIFIED

GA.

Funds were withdrawn out of my account without my authorization (see below). I have contacted Wells Fargo and placed this as a Fraud Withdrawal.

10/04/23 PURCHASE totalav.com [protected] GBR CARD5585 $159.00

Merchant Name:totalav.com

Merchant Address:[protected]

Transaction Method: Card Info Stored by Merchant

Category: DIRECT MARKETING - CONTINUITY/SUBSCRIPTION MERCHANTS.

Please refund the $159.00 and close out this account.

Cassandra L. Duncan

[protected]@gmail.com

[protected]

Date: 09/30/23

Time: 10:25 am

Very difficult to get someone on the phone from TAV customer support. The issue was that I never authorized an automatic renewal on any subscription I may have had in the past (as far as I know I have no active subscription). I requested a refund. I was denied. I said no one alerted me that the charge was to be made, I never used it, and will not pay for something that I haven't used. I was offered a partial refund. I declined, saying I was due a full $159.00 refund. The agent said he was going to immediately send a link to get the complete refund as soon as our call was over. That did not happen. It's been over an hour since the call ended.

'

I have been trying to get an issue sorted regarding constant prompts to purchase totaladblock on my new laptop I have it on my desk top wouldn't let me share to laptop just kept getting prompts to buy again tried more than once to get it resolved with customer services just kept passing me from one person to another my laptop is now pretty much unusable as every time I open a new tab I get prompts to purchase totalav again not happy at all.

On Sept.09 Totalav.com (Denmead) charged my credit card CAD $169.00

This was not authorized. This is not an automatic renewal. Please explain

I Would assume TotalAV is a reputable company (?) and in a businesslike action would advise (by email) of the renewal of the service; the anticipated cost and the appropriate renewal cost. I received no advance notice nor renewal information. I subscribed to Total AV a year ago and was waiting for a renewal (or option) information/details. Nothing... except this unexplained/unauthorized

charge. Begs the question - I subscribed to TotalAV for one year as I thought

I would be advised of the renewal cost. In my view Cad$169 is an exhorbitant price for this service and TotalAV should not renew service without explanation.

Frankly I find this "sneaky". Being a retired Senior I am sensitive to this type of (in my view) underhanded business method

I purchased Total AV antivirus on 23rd July 2023. I received an email confirming purchase and a link to download. I went through the routine and thought I had activated the software but when I check to see if I am covered notices pop up telling me my subscription has expired. I have tried several times since with the same outcome. I have chatted to a support representative who gave complicated details on how to rectify, but with no end result.

Everything about total av is minefield, and you just go around in circles. I wish to have a refund and cancel my subscription.

I think these cheap deals are just a con hoping that you renew at the full subscription. Deal cost was £19.00 which I am claiming back.

I cannot believe how terrible their customer service is. Suprisingly I am charged for $200 CAD for the new year renewal term. I contacted to their customer service for full refund as I asked for cancellation and their repond to me was ridiculus. I have been waiting for 22 days to get the full refund and guess what, they only refunded half of it. I am so tired of e-mailing back and forth with them and this company is totally unreliable. Please stay away from this company. Everytime I asked for the second half of my refund, they automatically send exact same wording and saying "your refund will be appeared on your account in 48 hours". IT HAS BEEN 22 DAYS!

I am trying to remove my credit card information from their system and it is not even deleting. I called my bank to dispute this charge and block TotalAV from all charging. Their service is terrible. I will never ever never buy anything from TotalAV anymore. I will tell my company and all my friends to stay away from this scam. They never help you out unless your auto renewal is in place. They always answer your questions and taking care the customers inquires when you make a payment.

DO NOT USE THIS COMPANY AND I WILL USE ALL MY LEGAL ACTION TO GET MY REFUND AND I ALREADY INFORMED TOTALAV REGARDING THIS.

AGAIN, DO NOT USE TOTALAV.

Thought I'd cancel my renewal and request refund of payment by direct debit but to my horror I have realised it isn't possible. TotalAV advise they will forward verification required to your email address for use but it never arrives. So, recently they took most of my meagre pension money and there's not a thing I can do about it. Lawrie Bedford at [protected]@outlook.com

I have been trying to cancel my subscription after being misled in their product, I was charged £9:95 which I was expecting as a annual subscription only to be told after payment was made that it was a monthly payment! As per there terms and conditions I activated the cancellation policy, which they said was done, I am now being told that it’s still a monthly subscription fee to pay, and every time I log in it states the account is active and I have to cancel it! This goes on every time I log in!

I spoke to a nightmare live chat who wouldn’t take no for a answer and kept trying to sell the product cheaper which after 9 times of saying I wish to cancel they said a cancellation email has been sent! No email either in my inbox or spam folder.

I was having trouble downloading and paying for totally online so I contacted your support. They came online and also connected with my computer. After a few minutes I was told that we needed a more expensive plan and when I said no he became irate. I then told him to cancel the plan and to disconnect from my computer. He disconnected however I was charged $101.80. I contacted my bank however he has put in the order and the bank oked it. I am very dissatisfied. I can not get into the site nor can I seem to talk to anyone as they disconnect me or put me on hold.

I purchased a anti virus program last year 2022 and this year had decided to not buy from them now suddenly i find £119.00 taken from my bank account via paypal as a old age pensioner i can not afford this loss and feel violated and disgusted with this practice its theft and trying to contact av is nothing short of hopeless. Original purchase for 1 year only for £19.00 only .Invoice no: [protected]. Ordered online.

There was an advertisement stating that the software from TotalAV at $1.99.

Under invoice number : [protected].

I have use the software to date after purchasing online - kindly check.

It

I paid through my credit card and later realised that I have to pay password at $39 USD.

To me that is a ripoff as I am able to get cheaper good antivirus for half the price.

Had requested several times for refund or alternatively requested to remove the password cost at least.

No reply from the billing side of TotalAV.

Totally disappointed due to no attempt from billing side to reply.

My email: [protected]@hotmail.com

My name is Raymond Perry my account number is [protected].

My email is [protected]@msn.com I have paid this account for a year a head.

The account was in my wife name Nancy Perry she died last April 19/2022

Her email was [protected]@msn.com

Her account number was [protected] i will not be paying this one again it was monthly.

I would like you to fix this or send me my 119 bucks back.

Good afternoon,

My name is Anne-lise Robert. I am French but I live in Poland. I would like to complain against the transaction number : [protected]. I did the necessary to stop my abo but your system didn't take it into consideration. I did it a couple of years ago. Now, I just want my money back. I hope that it will be possible.

Thanks in advance to take this complain into consideration.

I am getting rather annoyed about repeated “non-payment” letters from Total AV.

Almost every time there is a renewal, I get an attempted overcharge which is rescinded after a call to the Total billing support. Have been using the product for many years and generally I am happy with it and as an IT professional have also recommended it to my clients/contacts.

My account clearly shows that I am paid up till January 2014

This unnecessary harassment must STOP or I will find an alternative product next time around.

I have tried to call the company but every option points back to their website.

Your disappointedly,

Customer ID [protected]

you have taken money out a pay pal account that was not ok by me Can someone please look into my account for over charging on 5/7/2023 you took out 2160 krone's out of my wife's paypal account after i have closed my account with you Thanks for your help steven p romero transaction number [protected] I had closed my auto payment long before you took this money out of an unauthorized