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GuruAid
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www.guruaid.com
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1.0 4 Reviews

GuruAid Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with GuruAid at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GuruAid reviews & complaints 4

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ComplaintsBoard
G
4:36 am EDT

GuruAid Paid Services on my Computer - But GuruAid but does not reply to my Calls

I have rang on several occasion over the past week regarding Services on my Computer and left messages but GuruAid do not respond to my telephone calls.
I would like to get a refund for the remainder of my payment which is a couple of years left.
I had to get repair and service done privately and that has cost me over £50.00.
I also notice every time I did contact them in the past, they always ask for more payment to extend my contract for a year or two.

Desired outcome: As above - As I do not trust GuruAid any more.

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ComplaintsBoard
B
4:05 am EST

GuruAid clueless support

What is the point of their service?
Their technicians think they are the smartest ones.
I told them about my problem in details. I did all possible things to make my laptop work because I am not stupid and understand something as well. When I understood that nothing helped me, I called them for some ideas. Of course, I paid. So they hard my story and all of those small details including the actions I took to make the laptop work, but they started to advise me to do exactly the same like they didn't hear what I just said.
They offered all of the things I had already done and gave me no new idea. They didn't care if I told them that I tried my best and tried all known methods, they still told me to do the same again.
Stupid people earning their money for nothing.

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ComplaintsBoard
G
4:51 am EDT

GuruAid Seller suddenly warned me that he couldn't deliver the order

People, the company www.guruaid.cod.com tried to scam me. We agreed that I would pay them in two payments. I made the first in advance and the second I would provide only after I would get the order. I waited 4 weeks and suddenly received the message from the seller, who excused and told that the order couldn’t be delivered on agreed day. But no explanation why. Stay away from these unreliable guys.

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Is GuruAid legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified GuruAid as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with GuruAid is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

GuruAid earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals GuruAid as a scam with only 1% ligitimacy. Strongly advised against interaction.

Exercise caution when using guruaid.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

GuruAid protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for GuruAid. The company provides a physical address, 4 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Guruaid.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Guruaid.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Guruaid.com you are considering visiting, which is associated with GuruAid, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • GuruAid as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • Several positive reviews for GuruAid have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Adult content may be available on guruaid.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
ComplaintsBoard
B
6:09 am EDT

GuruAid Took my money and haven't done anything

I contacted Guruaid.com on line when I was trying to get help in setting up a Microsoft Outlook e-mail account. A technician stated that my problem was malicious files on my computer. When I asked about informing my provider, MacAfee the technician said it wasn’t necessary his company is affiliated with MacAfee. He said the fee for removing the malicious files was $120 so I might as well subscribe for their yearly service for $159.00. After paying the fee the technician supposedly removed the files. I then asked again about setting up the Outlook e-mail account. While the technician, Kevin Smith, attempted to do so I saw that the software on my computer had expired. He then proceeded to set up a hotmail.com e mail account. After disconnecting with him I discovered that the so called malicious files were still on my computer.

So I did not get the Outlook e-mail and the dangerous files were not removed. I asked Guruaid.com for a refund by telephone and the chat.. I was told Marshall would call me back. He did not. I called again and was disconnected..The next day 9/20/11 I contacted the headquarters in Connecticut. A woman stated there was no customer service in that office and she would take the information. She stated that she already heard the complaint I left on the voice mail. She said I should wait because India was in a different time zone. No one called. I called Guruaid again and asked or demanded a refund. I was told someone would call me back. No one called.

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GuruAid contacts

Phone numbers

+1 (855) 587-8570 +44 800 756 2957 More phone numbers

Website

www.guruaid.com

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