Cyberlink

QuestionID = CS002727990

My Power Director software was mysteriously wiped off my system. I've tried re-installing but fails (see attachment). On messaging this, your tech helpdesk (Lilian and Mike) have completely ignored my request for someone to contact me. And they kept repeating the same messages telling me to go through the same process which isn't working.

I cancelled my subscription because of this reason. If this issue was resolved, I would happily renew and not cancel my subscription with CyberLink, I've stated this in my reason box.

Anyway, if you would like to help me resolve this, give me a call on +44 (0)[protected]

Many Thanks

David Beh

e-mail: [protected]@gmail.com

Will not provide me with product I purchased. Will not respond to my inquiries. I purchased Power Director 12 Ultra a few years back and I want to re-download this product I have purchased and have been unable. When I install the Cyberlink Application Manager it shows me as having no subscriptions, That is wrong., I have the purchase info for this product. Unfortunately they ignore all my inquiries on this matter. I want what I paid them for. I want it now.

I was billed for a product subscription that was turned off in my account information. Payment was not set to auto renew, however, I was still billed. I purchased a digital product (video editing software) in February and paid for a 12 month period. A subscription and auto renew on the product was turned off, however I received a charge through Paypal February 18 for the same product, even though I was not signed up to renew at the end of my period. I have tried to contact CyberLink with no success. I have disputed the charge through Paypal but they denied the case and closed it. I have attached an image of the subscription page of my account with CyberLink showing that the auto renew feature is and was always turned off.

Purchased product from Cyberlink, did not receive product. Despite numerous attempts for customer support, Still have not been contacted by them. I ordered Cyberlink Directors Suite on 12/31 online. At the time of purchase I was given a subscription number and an order number, the funds were taken from my bank. However, I received no confirmation email, or download link for the product. When trying to sign into my account, I kept getting an error message stating the information i entered was incorrect, although it was the correct information. I have attempted to contact Cyberlink multiple times and have not received any contact from them to resolve the situation. They do not have a direct customer service line, all of their "customer support" options direct you to a FAQ page. Very inconvenient, very aggravating. The lack of customer support is quite ridiculous.

Wanted to redownload Power Director software on a new laptop, still have no access to the software even though I payed an additional fee to redownload On May 26th of this year I purchased Powerdirector 17 Ultra for 89.99 USD Original order Confirmation Order Number: *** Order Date: 25/05 On September 24th I got a new laptop and mailed them in order to reinstall the software on the new device. I had a certain user and apparently the billing email was incorrect. As a result they had issues finding my order - after they did they forwarded me to their website so I pay for an extension of my download eligibility period Order Information Order Number: *** Order Date: 26/10 Total: $8.50 After the payment I still couldn't download the new software - on October 28th the reason given to me was: "You purchased the Extended Download Service with the correct email address. The original purchase of your PowerDirector 17 Ultra is still registered under the email address . I will forward a request on your behalf to update the email address, please wait a few business days for a response." It's important to note that even though the billing for the original software was on the wrong email - the order itself was on the correct email - otherwise I would have never been able to initially download the software - so their claim is unclear to me. It's also worth noting that all customer service was given by a "Asknet" representative named *** that work as outsourcing for Cyberlink. I had no possibility to contact a representative from the company itself. (unless I pay another fee for the possibility to talk to someone on the phone) I've been given no proper reply or explanation except being told to wait patiently (last heard from them on November 5th)

Earlier this year I replaced my oldest hard drive as a safety precaution with a Seagate 2 Tb and moved software downloads, registration documents and anything of importance on to it with the intention of further backups on to DVD, I had only backed up photo’s, video’s and music to DVD when my new hard drive failed after only 6 weeks, I lost everything else on it as it was un-repairable. Seagate replaced it immediately with one made in Taiwan it had been one of a batch made in China as flooding or bad weather had wiped out production in the usual Seagate plant. I have recently managed to get most of my software back and also the registrations due to great support from principled software manufacturers and retailers with one exception Cyberlink who basically say “unless you purchase a 12 month extended download option for each and every program you purchase” then after 30 days you’ve basically shot it. Until recently when I went on the Cyberlink site looking for updates for my Cyberlink programs a little badge at the top of the page shone out “Platinum Member” which was an indication of the Hundreds of pounds I had wasted on this selfish, petulant company, but never again, customer support just does not exist at Cyberlink it’s just a couple of words in a menu.

I purchased 2 youcam5 upgrades from youcam3/4 in 2013. i bought these 2 upgrades for 2 different laptops. i got the upgrade software OK. also advise u to use paypal with this cyberlink for any n all paymts. after getting the youcam5 upgrade software my HP g-6/win8 laptop started to not run correctly. i had to reinstall win8 completely. there was ONLY 1 down for my youcam5. i then purchased another youcam5 software (this was not an upgrade). i then found out i could only use the youccam5 software 1 time also. my laptop started to not run correctly again. i had to reinstall win8 once again. i findly reached someone to ask for a refund. they told to call another place. they also sent my another youcam5 software download but it did come with the lic#. so it was no good to me at all. DO NOT UPGRADE UR YOUCAM! if u do use PAYPAL at least. youcam5 is defective. it makes your laptop not work like it should. the cursor will move around when it should not.

I accepted a 30 day trial offer for Cyberlink's Power to Go 7 product, which I downloaded. Each morning when I turned on my computer a Cyberlink screen appeared to inform me of how many days were left on the trial period, and also asking if wanted to purchase their product. I knew after the first day that I was not going to purchase, and since Cyberlink did not offer a method to cancel the trial period or their daily screen reminder, I deleted all their software in order to get them out of my computer. That did not work and the daily reminders continued, so I decided to wait for the 30 day trial period to expire, assuming the imbedded daily messages would stop at that point. That did not work either, so via e-mail, I contacted Cyberlink and asked how to delete their daily message from my computer. Cyberlink responded back telling me that their message is imbedded in my computer and it will re-create itself every day, and no matter what I delete, I cannot remove their screen from appearing on my computer every morning when I turm it on.

I e-mailed back stating that I was in utter shock that they would do something like that, and that I would never purchase a product from a company that operates in such a manner. If anyone has any suggestions on how I can get this Cyberlink spam off my computer, please let me know.

I brought CyberLink Live Premium and I have not been able to login in they keep sending password they do not work. I have email them 15 times asking for my money back and membership be cancel. they will not. I have brought software to try on this cyberlink program and cannot. I told my computer to the computer shop they couldn't get this program to work. I can show you all the email they keep sending. saying do not respond to this email. you will hear from us.

on [protected] I purchased powerdvd SE with the extended download option.after submitting 4 different support tickets to them in the last 4 days, I still have not gotten any responce from them.I guess they want me to buy thier phone service at a cost of $30 for 60 days to make them feel like they should respond. Well I am not going to buy the phone service sence it is probley as bad as thier support ticket program. But I will file a complaint with every consumer board and web site i can find. If anyone knows of any sites that would be a help please let me know.