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TotalAV

TotalAV review: paid for online purchase. 40

Author of the review
4:55 am EST
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Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

Product found unacceptable on scanning for malware as touted, and as it only scans with a Wi-Fi connection or ADSL installation.
Server 4G broadband applies.
Buyer request for cancellation are constantly met by bribing, coercion and hedging marketing techniques.
This application revamp does not apply to my needs.
It is cheap and inferior as other quality anti viral protection avails.

40 comments
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Andrea Face Butler
, US
Mar 09, 2024 10:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I found this charge on my paypal account and I did not authorize or order this.

Transaction ID

3VB19886W20432423

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Imp30
Ringwood, GB
Feb 17, 2024 3:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Email? lovelacela81@gmail.com

Client no{ [protected]

Mike Long.

Please confirm renewal date, I am receiving notice that my licences have expired, Purchased 04/23

can a licence be transfered to my wifes iPad, Only 2 used todate ?

Thanks !

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Robert Wurgler
Welland, CA
Jan 16, 2024 11:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Tried to get the renewal to be stopped and got no where,

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Kimmy Wilkinson
, US
Dec 25, 2023 8:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've canceled the subscription numerous times and yet I'm still charged for it. Not only when I go in to cancel my subscription they make me pay a dollar to talk to somebody no freaking way this is the biggest rip-off I have ever used ever used and I'm still fighting to get my money back. Their money back guarantee isn't worth anything

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Michael Vu
, US
Dec 02, 2023 8:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i canceled subscription with Total AV and have gotten monthly charges and there is no phone number to contact them

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p dowler
Bideford, GB
Nov 13, 2023 6:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I suddenly found I have installed totalav on my computer , this I did not ask for and I believe I have deleted it. Please refund any payments made, they were not made by me and I think they may be a scam. Please correct your software to avoid any repeats. Date of error 26/10/2023

P. Dowler

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Joseph P Gallagher
Galway, IE
Nov 04, 2023 8:14 pm EDT

I arranged with TotalAV to renew my contract. When I realized my devices were unprotected I made contact with them online but was redirected to" just answer" who immediately deducted EUR45 from my bank account. I sought, many times, to get a refund from "just answer" to no avail. I did not receive a service from either company.

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jamesbj
, US
Nov 04, 2023 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

TotalAv failed to provide a full refund, after it was requested and processed 7days ago.

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NickJones1951
, US
Oct 22, 2023 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Impossible to contact to inform them that although I have run Uninstall TotalAV, somehow TotalAV is still running on my PC.

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M. Madeline Broussard
Moss Point, US
Oct 11, 2023 10:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

total av will not download I've tried 7 times. why won't it work? i will not use total av again ever!

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Theodore Ernst.
Creedmoor, US
Oct 11, 2023 6:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered total av yesterday at $39, i received three charges to my bank account. I want to

know why but your system will not let me talk with a real personi

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tawshamarie77
Dayton, US
Oct 11, 2023 5:29 pm EDT

I can't cancel my subscription I don't remember making! They keep taking my money! I keep getting the Internet run a round when trying to cancel. I should have never been charged!

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Denise Chaffin
, US
Sep 09, 2023 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I now can not order groceries from my store. It tells me to turn off adblock. How do you do that? Please cancel and refund my money

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Nimesh S.
København NV, DK
Aug 28, 2023 1:02 am EDT

Total av took £119.00 from my bank . It is too expensive for me and i have written whether they can give me discount , if not then cancel my subscription and refund my money . I have send so many emails but they have not replied any of my emails. | am really disappointed by the service . I dont recommend to other people now .

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Peanut69301
, US
Aug 19, 2023 3:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've never used this. Last night I was receiving many messages from it claiming my ozone had a virus. Well my phone is fine and factory reset but I was charged $23 for this. I want that refunded.

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victortan
singapore, SG
Aug 05, 2023 7:24 pm EDT

I have Martin Reynolds on the chat on how i can cancel at least 8 times but he refused to tell me. I want to cancel

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Frank FKFjr
80909, US
Jul 29, 2023 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

TotalAV charged an ADD ON Service to my credit card account without authorization and stated they would send an e-mail to use to follow up on actions.

The e-mail never arrived on both attempt to get a refund.

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MizMe77
Sabina, US
Jul 26, 2023 1:10 pm EDT

would like to speak to a live agent on the telephone not over a chat message I would like to purchase total AV but do not want to put my card information into my phone

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Christopher Bolden
, US
Jul 25, 2023 10:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why is it that I was told by PayPal to call Total AV and the number I called end up costing me $59.95 from T-Mobile. This is unacceptable and I need to know how I get back my $59.95 because I thought I was making a customer service call not a personal call to the United Kingdom.

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Frank FKFjr
80909, US
Jul 21, 2023 1:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Extremely poor company actions.

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Jack Newhall
Bellevue,Wa, US
Jul 04, 2023 4:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was having a chat with Frankie Kennedy. I'm 92 yrs old and I;m slow at tying and he stopped the chat! Have I cancelled my subscription? I didn't know I had Totalav! Where is at on my computer! All I know for sure is I'm out $159.00 dollars!

Jack Newhall

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Robert Wildboar
dudley, GB
Jul 02, 2023 3:15 am EDT

I have renewed my AV charge of computer cover and have a suspect charge of £149 taken from my account by TOTALAV.com VENICE CA

Can you confirm what this is?

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Raheef Shah
, US
Jul 01, 2023 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased this service and now Safe browsing is not working. The Customer support teams are just ignoring the concern. This not a fare aftersales support from a company of this level.

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Jack Newhall
Bellevue,Wa, US
Jun 28, 2023 8:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Am I canceled from Totalav? I've been 2hours trying to cancel, your whole program SUCKS! You have to be a computer geek to figure out how to understand what you want done! I still don't know if I'm canceled or not!

Jack Newhall

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Josh Darius
, US
May 29, 2023 11:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They don't do anything but I felt your device. This company is horrible, no NO live customer support NEVER download anything, any site that promotes them should be avoided as well.

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jean falk
, US
May 29, 2023 12:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I cancelled my subscription on May 5th and have not received my refund. My billing id:

B-8H6096126W823640K

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Dr.Tholimpilo Masango
, US
May 13, 2023 1:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Since I installed totalAV Protector and Total Adblock my PC has become very slow and many Pop-up ads now appearing.

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Karen L Gutstadt
Chicago,il 60645, US
Apr 10, 2023 8:03 am EDT

I payed my bill on feb.17th 2023 and march 12th 2023 and i am still having alot of viruses. My email is karengutstadt7@gmail.Com could you please help me with this problem, it is totally out of my controll. Thank-you karen gutstadt

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Thomas Pickett
, US
Apr 09, 2023 8:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I never authorized you guys to take any money from my account. I’m only happy with your service. It doesn’t do anything I want to refund.

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Steve M Ross
Hillsdale, Michigan. 49243, US
Apr 02, 2023 1:00 pm EDT

You fraudulently charged my Amazon account On 2/21/23. I am reporting you to the Michigan better business bureau. You refused a $9.95 refund because of a 14 day grace period. I was first aware of this charge yesterday, 3-16-23, 23 days after the charge.

Please e-mail your response to”smross88@comcast.net”

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Mihaela Petras
, US
Mar 11, 2023 9:19 am EST

I don’t want totalav,i shut it down and got 10eur on my credit card which i did not allow

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williejm
BANGOR, GB
Mar 11, 2023 8:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

I applied online to renew totalav and paid £29 by credit card on 17/2/23

It did not work when my totalav expired

I was a customer for about 5 years

william martin

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Raymond Henderson
Musselburgh, Schotland
Feb 16, 2023 2:08 am EST

You took a payment from my bank on the 3-Feb-2023 of £99.00 from my bank. I keep getting a message saying that my Protection has Expired can you let me know

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Barry Gamble
, US
Feb 09, 2023 1:31 am EST

I have been trying to log in for up to two weeks now,my password after 4 attempts has failed each time.my email to total av have gone unanswered and on advice from my contacts have requested a refund which has not been acknowledged.Please do not request me to login as all passwords are rejected,Barry Gamble

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bracou 0686166946
CALUIRE ET CUIRE, FR
Jan 30, 2023 4:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

je n ai jamais donne mon accord pour debiter la somme de 118.80 euros debite le 22/01/23 donc j exige un remboursement de cette somme moins de 14 jours je depose plainte ce jour .

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Tom Dent
, US
Jan 22, 2023 1:45 am EST

This Web Site, Total AV is a Rip Off. I have made more than three 3 payments for the software and have not received any product...started in Oct. 2022 and continues until today ...NO ONE TO RESPOND TO WITH COMPLAINT...SUPPORT QUESTIONS JUST RUN YOU AROUND IIN THE SAME CIRCLE... I INTEND TO REPORT THIS TO EVERYONE. STATE, FEDERAL , FCC AND FACEBOOK...RUN AROUND ON THEIR ..REFUND SITE AS WELL...WHAT A PIECE OF CRAP COMPANY WITH GLOWING REVIEWS ON LINE...ALL LIES, FALSE INFROMATION, LIES...

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Dorothy Mason
, US
Dec 21, 2022 12:35 pm EST

I cancelled my account 2 months ago and you are still taking money I can not afford now you have left me with nothing in my bank please stop immediately thank you

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Dan Hollis
, US
Oct 30, 2022 8:11 pm EDT

I cancelled your "service', did not get a refund of remaining period & now get popups to remind me your antivirus is expired. Don't know why you think harassing me with popups will get me to renew. Quite the opposite. Total AV is now on my crap list, if you know what I mean

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Raymond Scott
, US
Oct 26, 2022 1:05 pm EDT

I am totally sick with the constant ads from yourselfs for me to resign with you. Every time i open my computer you are there. I was with you for approx 5 yrs. but moved. After your continual harasment i will definetly not go back to you. started18th Oct. ongoing to date

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Roger Saucier
, US
Aug 16, 2022 4:07 am EDT

total av is being charged to my sony account which i never ordered pleas remove any future charges

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