For the record, to be used in case of legal action against Tom Thumb for causing personal injury.
This evening, 19:17pm, I experienced a completely unacceptable conflict generated by sales person/cashier "Jen, " at Frisco Tom Thumb 2963, 75034, Dir Rich Koch. I spent $195 on groceries and when I saw the cashier putting all the very-heavy items on top of the lilies and carnations I had bought for my office, I politely asked her to beg the flowers so that I can place them separately in the cart while she was finishing - this singling out of fragile items (flowers, eggs, chocolates, fruit) has been done as a routine by numerous cashiers for me in the past with a smile and the commons sense mutual understanding that no one wants to get home with squished items, especially flowers…. This cashier suddenly turned unbelievably aggressive, hateful, in facial expressions and tone of voice, bagged -- and threw! -- the flowers in my direction with a "I was going to bag them anyway."… I tried to explain it was only for the flowers I'd interceded, told her I didn't want to argue, she kept on… I told her to stop punching in, I DID NOT WISH TO BUY ANYTHING ANYMORE FROM THAT STORE. It was clear my foreign accent or sudden sickness symptoms made her even more irritated. I felt utterly threatened, asked to see the manager, hoping he would interrupt the whole situation. The 20-something y.o gentleman with a "Operations Assistant" lapel pin who claimed to be the manager arrived and utterly failed to solve anything, appeared seemingly confrontational with 0 customer service skills. Did he really expect to "make peace" face to face with his aggressive employee who - for all I could expect - might have pulled out a gun on me right then and there? While I was feeling sick, he and her continued to bag my items AGAINST MY CLEAR REQUEST, then he disappeared, briefly reappeared only when I asked for outside assistance. I was unable to find my voice, my heart was pounding, I only asked politely but firmly enough that he did not accompany me to my car. I am carrying a hidden video-recorder to share such atrocious experiences on u-tube and with lawyers. I am in shock over the unjustified sudden hatred I witnessed tonight from total strangers with whom I had nothing to share. I am a long-time U.S. citizen. Is this how they treat all customers?... How abnormal is this?... I only wanted the 2 flower bouquets in my hand, which was even leaving more room for her to comfortably throw heavy things around on the counter…
I am a 52 yo educator; suffer from a potentially fatal heart illness; to avoid stress I am partially-retired. I used this incompetent store for the 1st time, in passing in the area -- after being a happy Tom Thumb client since 2009, particularly in Southlake. I have been feeling very sick since 7pm when this occurred. If I must go to the emergency room, Tom Thumb will be sued over this "inconvenience." I should not be made sick by hateful (xenophobic?) reps; I should not live in fear now that she or he can easily obtain my info from the system and retaliate if your office were to proceed with corrective action… This is completely wrong, sir/madam. The Tom Thumb upper management has no right to cause innocent consumers like me harm, via poor training policies, simply because we step in for a peaceful evening purchase experience.
I still feel strongly that I wish to return all the items I bought tonight, OUT OF PRINCIPLE, because none of your sales staff had the right to make me feel sick/defenseless and act against my expressed request that they stopped. #1 Marketing rule is that we, consumers, buy from those who deserve our business.
Also: re. the above for-the-record complaint, I called twice [protected], found online as Tom Thumb client services number: it deceptively claimed that I'd be connected within minutes to a rep - in fact, after waiting for long each time, I understood it did not truly honor this service… it was a fake automated promise of after-hours customer service.
P.S. Looking at the receipt -- weren't they supposed to provide also Monopoly tickets, sufficient at my spent amount $194.94? (I don't play, but give them to kids)
WORST STORE REPRESENTATIVES EVER!