SUBMIT A COMPLAINT

TJX / T.J. Maxxonline shopping: product arrived broken in 1,000 pieces

I bought an artificial plant with a terracota pot on 10/02 (Silkcraft of Oregon,
44in Grass In Terracotta Pot With Stand). It has arrived today (10/05) completely destroyed.
There was absolutely no padding or any type of protection for shipping of a fragile item inside the box. It is the worst shipping and handling job I have ever seen. I'll never buy again online from TJMAXX.com if I can't trust that the purchase will arrive in perfect condition.
Returns of a big piece become always a problem: or I pay $ 9.99 for the return shipping or I have to drive to a store with a huge box that I won't be able to move by myself.
I would like to get my refund without all that nuisance. The planter has to be thrown in the garbage, it is not sellable again. I can provide pictures to prove the condition of the item and throw it in the garbage for T. J. Maxx. Less money spent on shipping, and less gas spent, if T. J. Maxx cares at all for our planet.
Also, I've been looking for a number to call and talk about this issue with a representative for TJMaxx.com and I couldn't find any way to contact them in person in their entire website.
I have another complaint about my experience with their website: they offer free shipping for purchases above $89; but you have to introduce a code when you are checking out. It seems that if you edit your order details when you are checking out, you need to be careful to introduce the free shipping code once again, because the website automatically erases the code. I have been charged $9.99 for shipping when I had spent more than 200 dollars.
Thanks

TJX / T.J. Maxx
TJX / T.J. Maxx
TJX / T.J. Maxx
TJX / T.J. Maxx
TJX / T.J. Maxx
TJX / T.J. Maxx
TJX / T.J. Maxx

Di
Oct 05, 2019

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