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T.J. Maxx

T.J. Maxx review: Forced to return good item for shipping refund

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10:18 pm EDT
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Re: Order #10283329232; Order Date: Sept. 28, 2025

I purchased a Democracy womans jeans, size 4 and a Rachel Zoe, womans top size M on the above date. I paid additionallly, $19.99 4BusinessDays shipping, reluctantly, but I needed the jeans by Oct. 7th as I am going to Oregon for a wedding the next day. I received my package today, Oct. 1st, and to my chagrin, the jeans came in size 2, not 4 that I ordered. I checked my account to make sure that I didn't make the mistsake, and which I didn't. I took the jeans to a nearby T.J. Maxx store on Brookhurst and Ellis in Huntington Beach for an exchange. Unfortunately, My, a store clerk who helped me, stated there was no way they could do an exchange and order the correct online size for me, but I could see if there was that exact jeans at the store. There was not, but I did find only one (1) Democracy jeans in size 4 so I bought it. My, the store clerk, gave me the customer service number for me to call as I wanted not only to return the jeans but get my $19.99 credit for 4BusinessDayks shipping, since I didn't make the mistake so I shouldn't eat that cost. My, the store clerk, was very helpful and sympathetic.

When I returned to my house, I called the customer service number and spoke to Rhonda. She wasn't very helpful nor did she have patience for me. Rhonda at first stated I wasn't getting the shipping money back, and I asked her why, then she changed her mind and stated I could return the merchandise to the store, call back to customer service after returning the item, and then they (whoever it is that answered my call) would return the $19.99 shipping fee. She then stated that I had to return the Rachel Zoe blouse if I wanted the shipping fee return back to me. I stated to her that nothing was wrong with the Rachel Zoe bloiuse so I was going to keep it, which she stated then I would not be getting my shipping fee back.

Does this make any since to you? Is T.J. Maxx will to lose a sale so that my transaction is complete when I return it? If this is a common practice, then I will not be a customer.

I have since returned both items to the store, and am not happy about it. I was expecting the customer service rep to state that she was sorry for the mistake, that she will order the right size, and the item will be shipped within 1 to 2 business days so that I could take the jeans to Oregon. That would have made me a happy T.J. Maxx consumer.

Sincerely,
Debbie Zaragoza
[protected]
[protected]@gmail.com

Desired outcome: See above narrative.

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