Tim Hortons
reviews and complaints

Went to this Tim hortons every morning because it's close to my work . The guy in the window in drive threw every morning is either supervisor or a manager and he is very very rude . I will no longer spend my money at this Tim hortons because of him . He rolled his eyes when I asked to add something to my order and threw my bagel at me . You don't treat people like that . He made me so upset this is the 3 rd time it happen first 2 I let go but now I am so upset . If u don't like your job don't take it out on other people . I would like someone to contact me about this matter my phone number is [protected]

Can you pleeeaaase develop an iced coffee and iced Capp that is dairy and/or lactose free? Iced Capps used to be one of my favourite things but I developed a lactose intolerance and have since noticed that there are no dairy free coffee drinks (other than black coffee) on you menu! It would be super easy for you to swap almond milk for the milk in your coffees and would probably sell great, as there are lots of people with dairy allergies! Pleeeeaaase!

Hi

Sub: Drive Through coffees are not getting Stirred up and the Sugar remains at the bottom of the cup. During driving it is hard to look for a stir stick and stir up and drink coffee.

The reason why we choose Drive through coffee is to save some time in the morning during busy morning schedule to have a nice sip of timmy's coffee. But lately all the time coffee taste different in the top and bottom portion of the cup.

le tim a boibriand affiche depuis environ une annee cette lettre est au service au volant et a linterieur elle dit detre patien et polie a cause quil na pas beaucoups demployer et quil von remedier a sa le plus tot possible mais non samedit il y avais une dame pour sevir je lui demande ce qui se passe ice pourquoi le prorietaire ne trouve pas de personnel on ma repondue que la propietaire en avais 5 sucursalle et elle fait la meme chose a tout ses sucursale et elle a meme ajouter que meme elle aujourdhuit elle na pas pue la rejoindre et que la propietaire se fout de tout cest quand meme rentable je croit que le nom de tim horton merite mieux que sa nous avons un service pourie a boisbriand aimerais que les employer et les clients soit traite avec respect et que la propietaire soit revalue merci le tim au faubourg

Hi.. I have many products from Tom Horton's and go there everyday for breakfast.. I own about 8 mugs and ysterday I made my tea in the mug and was enjoying it - put it down and picked it up and the Handel broke in two pieces and my tea spilled all over me... It was burning... The mug is the white one with Tim Horton's name on it... I am very concerned about this and have st least 4 still.. Is this an issue you have come across? Not sure how safe this is... Can you please let me know what I should do about this issue? Thank you and hope to hear from you soon! My name is Rhonda and my phone number is [protected] - email is [protected]@rogers.com..

07/27/2019

Have visited this Hortons location 4 times this week to get coffee, donuts, and a couple pounds of coffee. Monday I was able to get a cup of coffee and some donuts but no selection. Was advised coffee should be in by Thursday but the attendant was not customer friendly, blamed corporate for problems! Stopped in Thursday again to buy a couple pounds of coffee and was advised none was available, again corporate problem and they had no donuts! Stopped in again Friday and got the same story from attendant! Stopped in again Saturday to a very unfriendly attendant and asked to speak to the manager, He appeared and was not customer friendly and stated that he ordered product but Horton shipped what they wanted and he did not know when he would have product! No apology, just arrogant hostility and blame shifting to Hortons corporate!
Due to the attitude at this Hortons location, regardless of my like for your products, I will probably never again visit a Hortons location and I have been a custmer for years! I ran a business for 35 year and fired managers for much less attitude than was displayed in this operation! The customer service was some of the worse I have ever experienced in my life and probably shows in the bottom line because you are a customer service business and the attitude I winessed will drive customers away!

LD

Long time customer. Tim hortons new plant based burger ? I've tried the breakfast version and it was okay, so tried the burger? Wait why the F is Tim hortons selling a burger? This should be a plant based sandwich with an appropriate bun like the rest of Tim hortons sandwiches, its not a burger joint! Plus the lettuce now provided is shredded like a Burger King burgers one. The previous version of large leaf lettuce was way better! Tim hortons, you should be ashamed to call yourself a coffee shop that sells "burgers". Am i really getting frustrated by lettuce and a bun, hell ya i am!

Jeff

I gave this store another chance after 4 weeks of not visiting and once again they made mistakes, I asked for a banana bread muffin and got something else, and my coffee has bad cream took 2 sips and that is it, I need the manager to call me [protected] I don't understand how they can mess it up so many times, last time I went in June they messed up my lunch order,

I was ordering from the menu, through microphone and the drive thru service continues to repeat the same thing over and over. I changed my order once and the female employee was lacking communication. I pulled up to the window and she was very rude I handed her my card and she began laughing. I asked her what she is laughing at and she said her friend is making her, then continued to ask if I have a problem with her. I said excuse me I am here for a beverage. She walked away turning her back to me then gave me my chia tea with no shot of espresso that I paid for. Very rude, the employee seemed unstable, so will not be returning to this location.

July 22, 2019

Visited this Tim Hortons location in Creston, BC. Service was extremely slow. Five workers all standing by the drive-through window but no one in the drive through line at that time. Waited for service for approx 6 minutes. There was no one ahead of me and 4 behind me. This is not the first time I have waited that long. This was in the middle of the afternoon, not a full house but no donut selection. Most of the trays were empty. Very poor service and enough to make me go elsewhere and advise any acquaintances to do the same.

I am retared and disabled 80 years old person Ex Criminal Police Investigator and B.Sc in Biology & Chemistry, citizen of Canada and Slovakia, of United Europe.Et present time I disabled because of osteoarthritis of my knees, which dosn't alow me to walk only short distances with support of chair on a whills .My only enjoiment is to spend 4 to 5 times per week in local Tim Hortons store/above/because I know lots of peaple there and I fell very good in that only place I spend lots of my time an sped cc.$40-50 every week .
Last time I was there with my friend CindY Murton and her mather/her phone number is:[protected]/ on 19 day of July.2019 from cc.10:30 AM till cc.2:ooPM including shoping in nearest shop.I was drinking large icy cold caffe and sadenly I had vey urgent need to use washroom.So I was in a hary runing to mans WC bet when I entred WC it was just cleaned by one big man.As soon as I entered WC this cleaning man started to yell at me saing:[censored] sick you donot let me ven to clean washrom, get out right away!I have told thi man.I am sory but I have to [censored] right away withou delays becase I can not hold [censored].If you do let me [censored] that i will have no choice but to [censored] on the flore.But man did not let me to use in emergensy mans WC so I had no choice in order not to [censored] to my pents and on thr flore I had to enter empty woomens WC nex doore, because nobody was in that wc ans I was clening mysef it that wshrom.Than, when I was living ladys WC one lady personel of Tim Hortons was standing at the door close to WC and told me;You can not do that, it is not permited.I reply; soerry but I had no choice an sit down do my seat cose to window.For short time came to me one lady Tim Hortos personel and wa caling me to go autside the store.I said I wil stay for a while in store.Tan one man came to me, that man who eas cliving washrom and told me I have to go out . So I went outside and he gave me a paper notice stating that I am not aloud any more to enter Tim Hortons store because I will be charged by Trespassing to Property Act, R.S.O.1990, c.T.21which will result in criminal and/or civil prceedings against me.
I am fialig complain agaist man who was cleaning washroom that day because instead of prohibiting me to use mans washroom, he should let me to use it and than he could continue to clean it and he should not use offensive language against me/customer/ and he should not say which is not truth, that I was [censored]ting on the flor and he should not ask your personnel Mrs.Sarah Best to give me Notise not to come to Tim Hortons store and property .And casa could be solved properly and just, without problem. I am well educated person with very good behavior who is not [censored]ting on the flor. My phone:[protected]