Tim Hortons review: unprofessional employee

At 240 PM today I was getting a ice cap, and I ask your employee for a tray. Because I had 2 other drinks, she would not give it to me . Seeing that I'm struggling with all these drinks and would not give me a tray! I think that is rude and not very professional . I hope someone from there will speak to her about this behavior. This is not the first time I've had problems in this location.