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I have been working at tim hortons for two years, and this will definately be my last. I am trying to find a job with 40hrs a week, with the shifts. Tim hortons employees do not get treated like humans.
First off, I have worked for two locations, in two different provinces.
First location I worked with, I loved most my staff and customers. I actually enjoyed my job, although there was sometimes times that made me mad; that's a job. You aren't always going to be happy with it.
Then, I moved to a different province. Because it's a different province, I had to get re-hired and went back to minimum wage. I am on drive thru window 5 days a week, 6am-3pm. I am not bragging, but I have amazing customer service. I treat every customer with respect, even when they really don't deserve it. I get two un-paid breaks during this 9hr shift (One 15minute, one 20minute) which is really all I need to get a little snack.. But when 3pm comes, and I am off.. The person to be on window for 3 is counting their till. By the time they get on the window, it's already 3:10ish. Then it is time for me to go out back, and count my til to be at the set amount we start out with. After I count that, I have to count all my money I have made that day, write out my voids (Any why they are voids), fill out a sheet saying how much we made (How many $5, $10, $20's we have, mastercard and timcard amounts, ect) and then once I am done of that, get a manager to double count everything. This process takes about 30 minutes. So, it is now 3:40, and I am schedualed to be off at 3. I really wouldn't care, but the problem is.. I stop getting paid at 3:15. I work for about half an hour for free, five days a week. Thats 2.5 hrs a week, which is 10hrs a month. If I walk out at 3:15 when they stop paying me, I get fired. Because I am on window everyday, I get [censor]ed at for not going "fast enough" when our times aren't good. Yes, we get timed of how fast we can get you through. So, when you don't have your money ready, are slow, and order more at the window.. That is why we may roll our eyes at you. Although I don't (I survive by tips basically, and need them).. It does frusterate me.
There is a lot more, but I must go to bed. Work tomorrow, then job hunting. I really need to get out of this [censored]hole.
The complaint has been investigated and resolved to the customer’s satisfaction.
Three shots of cream is approximatly half the cup. This is probably why it wasn't hot.
The female owner of tim hortons at Creditview and Brittania is a total ### everyone hates her and she treats her staff like Garbage, she recently fired a teenager for taking care of her dying grandmother in the hospital WE ALL HATE her and hopes she gets ill reall soon
Since you went to an American branch they are not Canadians they are Americans, so they are yor problem.
I work at a timmies in america, and i can say that they are no better accross the border. Lets start with the greedy store owners. Our air conditioning was out for 2 months durinf july and august. so it got up to 97 degrees inside the store and they had pregnent women working! They discriminate based on disabilities, race, and gender. Basically there are no regulations to keep these owners in check. When the employees have a problem with how they are being treated, there is no one that they can go to. I had the flu and i didn't want to come to work where i would get all of our customers sick, coughing and sneezing all over the food, but if i called off i had to get a doctors note. I can't afford to go to the doctor, espechially if i know i will be peachy in a couple days if i rest. They pay us no more than minimum wage, no matter how long you have worked there or how good you are at your job. The only advancements you can get are supervisor, where you get paid like 25 cents more an hour and you do 20 times the work, or manager where you get paid salary and have to work everyday all day without getting paid for meetings or any extra time you are there. They expect you to come into work WHENEVER they call you in at the drop of a hat, even if you tell them you can't work that day. I had just gotten home from school at 10:00 at night, and they tried to call me in for an all nighter, when i was also scheduled to work the next morning at 5:30am, and when i refused, they said that i had to because its my "responsibility" or else we would have to "discuss" my job. I'm not a robot, i cant have class all day, then work from 10:30 at night until 3:00 in the afternoon, then have class agian. Everyone that i know that works for Tim Hortons is looking for a new job. The higher-ups asked us how they can motivate us to do better, and when we said "treat us better and promote us every now and then with a slight raise in pay" THEY LAUGHED!
They treat their workers like sh-t period. i gotta get a new job.
okay, now we're talking about stores in the states. you all haven't contacted the labor board, why? I don't get it. you get mistreated and you have a solution at your disposal, but you refuse to use it.
The solution you speak of doesn't always work the labour board gears toward retraining supervision in these types of places not the owners and they generally go back to doing the same thing. Believe me we tried labour board and lawyers. In short its a low class job and nobody cared especially Tim Hortons head office and others like them so long as profits rain in. People just have to stop applying for the jobs and unfortunately that will never happen.
im pretty sure your tea was cold because you asked for 3 shots of cream in it, not because it wasnt fresh. idiot
TERRIBLE, long story short: this place contributed to me being hospitalized under suicide watch for 24 hours. I told my boss NUMEROUS times that I was having difficulties, and suffering from a variety of anxiety disorders, depression. They would make fun of me and treat me like crap. I worked SO HARD, and never received any positive feedback. I was usually the only person on drive thru, with a lineup of 3-10 cars while supervisors sat in the back and talked.
Working at a different one now, and explained to my manager I suffer from Social Anxiety Disorder. I've worked there for about a month now, and the tills are completely different. I work as fast as I possibly can (literally, I run, never walk around the stoor) and always greet customers (smile, eye contact, "hello, what can i get for you?"). I'm as polite as I know how to be, and considering my disorder (extreme form of shyness) I don't see why I've just been told I need to be more vocal with the customers, and that I need to be a *LOT* faster. I've worked at 2 timmies now, totalling 7 years - I am not slow and have never EVER been told this before. I spent an hour right before work, writing out a list of chores, prioritizing them, brainstorming ways I could improve. Then came into work and first thing I hear is about how slow I am and not "vocal" with customers. Due to disability, this is the best I can do, and is 10-15 seconds so long to wait for a coffee? I mean from the time I greet the customer, to the time I thank them and wish them a good day. Felt suicidal all shift, wanted to go to hospital, but had no idea how to tell my boss that. So pretty much suffered through it. It is HELL every single day.
I don't understand these places... I could go on and on, but the incidents that have occured would take up nearly an entire notebook. UGH.
The women that runs Tim Horton's in Morrisburg, Ontario treats her staff like S--T! No wonder the turnaround is so high.
I have worked at Tims Hortons for seven years and have never miss work or any instends . Latd Friday jan 21 I fell down coming out through there door after work it was real slippery i hurt my leg and foot i was off work for ten days not only would they refouse to pay me my wages or compation the made me pay sixty c dollars for a doctors note
I have been working for Tim Horton's for 1 year and in that year I have had such a problem with my boss. He has called me a [censor] because he was barking an order at me and I was in the middle of serving a customer a Iced Coffee the syrup dripped on the floor so I asked the customer if he minded giving me a minute to quickly clean it up so no one slipped on it. He said it was ok. It took only a second. In that second my boss started asking me if I was slow and [censor]ed. Then I had to have surgery on my neck and I was given three days off to recover and was not allowed to pick anything up over 5 lbs for a week. My boss took almost all of my shifts away and I'm full time. He has me in for part time hours, and that's his way of not giving me benefits. He walks by some days and rubs my arms and of other employees, he has told many of my co-workers they are useless and tells us girls to go "F*@k ourselves" in front of customers. I would like to know how Tim Horton's can advertise that they are an exceptional place to work when the individual who owns the store can treat their workers with such disrespect and get away with it because the ones who are treated like crap are threatened their jobs if they speak. Or the number to head office is no where to be found. How can we feel safe from humiliation, embarrassment and harassment if we have no way to get help?
here, in the US, first off, if you work 6 hours or more, it is labor law that you have two 15 min. coffee breaks, paid and a half hour lunch, unpaid. second any employer who treats an employee this way can be brought up on charges. I'm pretty sure you have an equivalent of the labor board where you are. just write them and tell them what is going on. you do not have to give your name, just what the situation is and they will launch an investigation.
There's no satisfaction with the labour board in Ontario my wife went through hell I told her to quit I sat and watched the going ons there she wouldn't quit thought she could work through it got so bad we contacted labour board and a lawyer. Lawyer said not much to do labour board agreed with my wife's account found them guilty of mistreatment of all employees retrained Tim management kept all managers the owners never received fines no satisfaction given to employees many quit since then and those supervisors and practices are still happening there.
Nothing is payed in Buffalo TH. You have only 30 minutes unpaid break, and even if you have to visit a bathroom it's a big deal, you have to inform supervisor or manager about it.