Tim Hortons review: tim’s cats mobile app

My money on my Tim's card app has vanished. I have loaded 100.00$ in Thursday and today it said I only have 9.93$ I'm extremely upset and feel like Tim Hortons has robbed me of my money. I can be reached at [protected]. I have never had anything like this happen to me ever withThim Hortons. I'm seriously thinking about boycotting this company all together.