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Tim Hortons

Tim Hortons review: Service

M
Author of the review
3:07 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

I went into the Erin, Ontario location yesterday around 2:30pm. Not only did I went 35 minutes to place my order.

I could see the timer for the drive thru which on average 7-10 minutes per car.

The lady preparing the food never washed her hands or changed her gloves. She was touching her face, nose, hat, clothes. She also went to the back and got napkins to restock but still kept her gloves on. I am disgusted that not only did I have to tell the lady to change her gloves but wash her hands. She took her gloves off when to the back room I am not sure if she washed her hands or not. There was a sink right beside the food area she could have washed them there.

I am very disappointed and disgusted in the service

Desired outcome: I'd like an response to this message from head office. I would like the store owner to be notified. I would like the owner to call me and ensure me they are looking after it.

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