Tim Hortons review: service

Going through the drive thru this morning and ordered a coffee and a raisin bran muffin. I watched the car in front of me receive their order, check it and hand it back. I drove up to the window was handed my order - which was obviously the returned item. When I asked I was told that yes it was the order the previous customer had returned but it was "ok". I said I wasn't comfortable with that and asked that they get me a fresh muffin...rec'd an eye roll, someone went around the corner and came back with what was obviously the same crumpled bag. To top if off it was the wrong muffin!

Very disappointing.