Tim Hortons review: not getting what paid for

I would like to complain about the item I paid for but got something totally different. I had been driving yesterday through the us & crossed the border from calais maine into st. Stephen nb. My husband & myself stopped to get a steeped tea as well as a sandwich. Well I ordered the crispy chicken bacon ranch wrap but got a grilled chicken bacon ranch wrap. First off I hate grilled chicken, next the lettuce was very wilty & looked old, the ranch dressing had so much on it. Only thing good was it had no tomato as allergic. My husband & myself took it to go & were going to eat on the way as we still had over 8 hrs to drive & did not want to waste time. By the time I opened it we had already left. Well all I can say is the garbage is where it went as it was not fit to eat. Where I live they don't know difference between coffee & tea most of the time but at least they get sandwiches or wraps correct. The girls that were working were not exactly friendly either. We asked a question & one just stood there not even bothering to answer, another one came over & we asked her & she said I don't know we are teenagers. I have worked customer service for over 40 years & the service we got if I ever did that I would not have a job. This happened oct. 22 around 430 pm but not postive on time since we had not changed our watches.