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ham and cheddar sandwich
Hello, I am a frequent Tim Hortons customer as I work close to this location and will stop in for coffee and breakfast each day on my way, and will occasionally buy lunch there as well. It has gotten to the point I need to put a complaint in as I've had so many issues. I have ordered a bagel and jam and never received the jam, my food is usually burnt, on...
Read full review of Tim Hortonsfood offered
3 things. If you upgrade a combo to a large soup from a regular soup... The difference they charge for the soup upgrade is more than the cost to upgrade a regular soup to a large soup if you only order soup! This is crooked. They do not stock or offer crackers for soup to save money. No crackers available. They do not put drive through orders in any bag, or...
Read full review of Tim Hortonslack of service
At 6:30 am Saturday Oct. 19 2019 I had ordered the following items and was told that they will not serve me the quantity that I requested. I wanted 4 dozen mixed donuts and one order of Jalapeno and cheddar egg whites. The store number and location are as follows. 44 Britannia rd. Mississauga, Ont. #885
I was told by your staff that they will only sell me 2 dozen even though they had a full display of more then 4 dozen. I had to remind them that you are in the business of selling donuts and if need be they can make more after I leave. They wanted me to wait while they make some more. I had informed them that I was on my way to work and could not wait. They still insisted in only selling me 2 dozen and had to compromise and only take three which I know would not enough for the staff at work.
I also wanted the egg white which I was told that they only had one. How is this possible are they not sold in packs of two? I said ok how about the spinach one. They did not have any of these either. As this occurred so early in the am how did this store expect to serve customers without any product?
I feel that this is very unacceptable on so many levels. I did not feel welcome in this store and felt that I did not receive good customer service.
I would like some follow-up to how this will be resolved so it will not happen again. I can be reached at [protected] email [protected]@rogers.com.
Looking forward to your response.
Carl Clark
wrong order and another lid that will not break open
I purchased my morning coffee as I usually do every morning and when I went to open the lid it was not perforated to break open. This is the 3 lid (new style lids) i have received that has no perforated lines to break open. I stopped at the next tims along my way and asked for a new lid which was no problem. Finally i can drink my coffee. I break open the new lid to have a sip of your delicious coffee only to have received a black tea. Im at home now and cant be bothered to drive yet again to another Tim's to get my coffee . Disappointed to say the least
hockey cards
I bought 2 coffees earlier today and got 2 pa ks of cards and then right after that I payed 11 dollars and 5 cents for 5 more packs and I got my coffees and walked out not relizing I didnt get my hockey cards thats 7 total packs ididnt get. How do I get my hockey cards I payed for if they dont believe me just spent that much to get them and didnt hope...
Read full review of Tim HortonsI complain about the customer service there
I really do not like the customer service there, they make me feel they did not respect the customers and discriminate me because I am a Asian girl. Anytime I and my friends come to buy drink there. They always make us wait really long, although there were no other customer there and they just stand there chatting and ignore us. I feel really angry now.
Read full review of Tim Hortonsstaff behaviour
This restaurant have some really rude associates working there. They don't pay attention to mobile order. Every time I order 10-15 minutes in advance and when I go there my order still will not be ready. They don't even know if they have any mobile order when I ask them for mine. They should be more attentive to customer instead of taking to each other...
Read full review of Tim Hortonsfood/customer service
Visit: oct 17, 19 @ 21:11 Order Garden Veg Sandwich Amount $5.18 Sandwich looked disgusting. It's a joke with veg sandwich to just serve with disgusting lettuce with large lettuce chunks in sandwich and sandwich contains only lettuce and tomatoes. Dor $5.18 they served a sandwich with just lettuce and tomatoes on it with cream cheese. When returned back...
breakfast sandwich (sausage)
I am a manager at the wendys across the street (lyndsey) and had 30 min before my shift. So I ordered a sausage and egg breakfast sandwhich (double toasted) a hashbrown and a chocolate chill. Take it across to work. Notice that it is black. Never received something so discusting before. I am insulted and suprised you served this. So I go back. Walk right up...
service and satisfaction from multiple locations in kingston.
Hello I love Tim Hortons as any Canadian would I just don't appreciate driving To 3 different tim Hortons try find grilled chicken the last spot I went to try get a grilled chicken wrap the girl tells me to drive up the road because we only serve coffee nothing else I said ok well I'm sorry but I have driven to 3 different ones and I've gotten told no...
Read full review of Tim Hortonsservice
This location doesn't have enough staff and the manager or tim Horton's hasn't done anything about it.. it should not take 20 mins to order something every time I come here. Please look at the cameras or go to the store location to see for yourself. Its everyday, morning, afternoon. It annoying when you work in the mall have to go through this on a daily basis. I asked the manager and she said that tim Horton's cut employees.
Read full review of Tim Hortonsemployees
I'm a student that is regular customer from the school near by. I almost come everyday during lunch (11:30-12:30) to this very location for the past 3 years. It's very unfortunate that the majority of the workers are Sri Lankan and speak Tamil. I understand everything they say, and it began with just unnecessary comments about other customers. However now...
Read full review of Tim Hortonsbreakfast sandwich
Today I bought four bacon and egg English muffins and when I returned home I discovered that all the sandwiches had mould on them. Here comes the best part. I returned them and the employees tried to tell me that they were supposed to look like that. After that they took the insides of the rotten sandwiches out and proceeded to make breakfast burritos with...
Read full review of Tim Hortonstimbits
I bought a 50 pack of assorted timbits today (oct 27, 19). I was told i'd have to wait a couple mins (not an issue), however, when I got to work and opened the box, there was only chocolate glazed and what appeared to be pumpkin spice timbits.in a 50 box of donuts, I got 2 varieties? Very disappointing and will make me rethink buying timbits here again
Read full review of Tim Hortonsiced coffee
I worked at Tim Horton a for a year and I have never had this bad coffee before, and I go in to Tim's every morning. Not one day have they made what I asked for. I have asked for a vanilla iced coffee with extra base every time ! Apparently no one in berwick knows what extra base is. Because every time I walk out my coffee is bitter and full of coffee grinds. I pick up coffee to wake me up before school and have no way or time to go back and exchange it so I'm stuck with that coffee or throw it out. I'm tired of wasting $5 every morning on coffee that r not up to standard.
sick employees
Hello as a customer at this location i do not appreciate my food or drinks being served or prepared by someone who is clearly sick... i dont go to timhortons to catch a cold or any sickness the employees may have... if i need to i will take my business to another timhortons restaurant where the employees are not working while sick... thank you TIMHORTONS...
Read full review of Tim Hortonscustomer service
Staff was rude and did not allow me to complete my sentence. This resulted in my food item being incorrect. Upon trying to explain I was cut off multiple times, loudly arguing that I did not specify my request correctly. Had they tried to listen instead of just rushing through the order, it would have been a better experience. The food item was replaced but the argument left a bad taste. Disappointed
Read full review of Tim Hortonsdrive through
I went to the drive through at this location and ordered a food item the person on the radio told me that the item was available. When I got to the window they changed me and as I was waiting they then decided to tell me that the item is no longer available. The program system you offer is also horrible. They did not allow me to use it on any hot beverage...
Read full review of Tim Hortons and 1 commentdrive thru
We came from British Columbia to visit family for the thanksgiving weekend. We love going to Tim Hortons out west staff are ridiculously friendly and are extremely enjoyable to deal with. We pulled up to the tin hortons in "huntsville" and were greeted by a lovely woman names Lori. She was a delight. And while Lori rang us through we asked if 'Cheran or...
Read full review of Tim Hortons and 1 commenticed coffee, grilled cheese, grilled, wraps lattes
I come to this Tim Hortons at least 3 times a week and 90% of the time my order is wrong or not done well. The wait is so long youd think they are actually taking theyre time to get your order right and its still wrong at the end of it. Iced coffee is always warm, the cheese in the grilled cheese is not cooked, ask for no tomatoes because of my allergie...
Read full review of Tim Hortons and 1 comment1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
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Tim Hortons contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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